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LivingitUP<br />
Living<br />
Excellence<br />
Volume 03, Issue 02<br />
Living Excellence
LivingitUP<br />
Living Excellence<br />
contents<br />
Living Excellence<br />
Page 3<br />
Company News<br />
Page 4<br />
Departmental News<br />
Page 7<br />
Regional News<br />
AROC Page 15<br />
DROC Page 16<br />
HROC Page 18<br />
IROC Page 18<br />
LVROC Page 19<br />
TROC Page 20<br />
2 Living It Up Volume 3, Issue 2
Living Excellence<br />
<strong>Camden</strong> is Simply the Best<br />
We know it and they've noticed<br />
Before FORTUNE recognized us on “The List” of the Best Companies<br />
to Work For, the Gold Standard for work place recognition awards,<br />
we were filling up the trophy cases and decking out the halls of fame<br />
with other awards and honors. It seems that our trend of racking up the<br />
recognition will only continue. In the past several years, we’ve added<br />
countless apartment association awards in our respective cities, a #7<br />
ranking on the 2008 list of Best Companies to Work for in Texas, a #2<br />
ranking for the 2008 Houston's Best Places to Work, the highest customer<br />
satisfaction rating in Las Vegas in a study by JD Power and a #5 slot on<br />
the Orlando Business Journal’s Best Places to Work 2008 list.<br />
line as #1 feels great when you know you’ve earned it – even if no one<br />
rewards you.<br />
So if there’s not an award hanging on a wall somewhere with your name<br />
on it, don’t forget that you are still making a difference for <strong>Camden</strong>.<br />
When you’re doing great work, others will talk. Our residents and<br />
customers rely on their experiences with our staff and our company to<br />
shape their perceptions of us. We’ll let them do the boasting. Their<br />
recommendation to friends, family, and coworkers will mean more than<br />
a host of plaques and certificates.<br />
As the company awards mount, so do the honors given to the individuals<br />
who make up the <strong>Camden</strong> team. Our employees are asked to chair<br />
multifamily housing association boards, they’re trusted by local police<br />
departments to foster crime prevention awareness at our communities,<br />
they’re commended for innovation in design and in technology use, and<br />
they’re recognized for their expertise in our industry. Each time <strong>Camden</strong><br />
is mentioned in conjunction with some distinction, I am thankful that the<br />
recognition of your efforts extends beyond the walls of our offices and<br />
communities.<br />
That doesn’t mean we shouldn’t be proud of our accomplishments. Pat<br />
yourself on the back for a job well done. We really do have the best<br />
people managing the best apartment communities in the nation. Even<br />
more, we offer some of the best services, amenities and value to our<br />
residents; in short we offer Living Excellence. In addition, we give the<br />
best benefits, opportunities and training to our employees. Because<br />
of your commitment to excellence we will continue to improve as a<br />
company. It is your commitment to doing work worth recognizing that<br />
drives our success and will continue to make us simply the best.<br />
Others noticing our accomplishments is really just icing on the cake.<br />
Being the best isn’t about topping the charts, it’s a commitment to giving<br />
it your all each day, even if no one is watching. You know when you’ve<br />
done a job that deserves recognition, and you know when the teamwork<br />
you’ve been a part of is something to brag about. Crossing the finish<br />
D. Keith Oden<br />
Volume 3, Issue 2 Living It Up 3
company news<br />
<strong>Camden</strong> Ranks #2 on<br />
"Houston's Best Place to Work"<br />
The Houston Business Journal listed <strong>Camden</strong><br />
as the #2 company on its 2008 list<br />
of "Houston's Best Places to Work".<br />
The recognition marks the second<br />
consecutive year <strong>Camden</strong> has made<br />
the list, coming in at #8 in 2007.<br />
“This honor was earned by<br />
employees,” commented Cindy<br />
Scharringhausen, Senior Vice President<br />
of Human Resources. “Everyone working<br />
at <strong>Camden</strong> is committed to our customers, each other and our Values,<br />
making <strong>Camden</strong> one of the Best Places to Work. To be recognized by the<br />
Houston Business Journal for two consecutive years is an extraordinary<br />
accomplishment!”<br />
<strong>Camden</strong> Orlando Makes<br />
“Best Places to Work” List<br />
In May, the Orlando Business<br />
Journal ranked <strong>Camden</strong> #5 on<br />
it’s “2008 Best Places to Work”<br />
list for medium-sized companies.<br />
Despite stiff competition from<br />
companies like Gaylord Palms<br />
and Darden Restaurants,<strong>Camden</strong><br />
was also #15 overall. In addition,<br />
<strong>Camden</strong> was the only apartment<br />
company recognized.<br />
Anniversaries<br />
Kathy Smith Celebrates 20 Years<br />
April 2008 marked the 20-year anniversary for Kathy Smith, 2007 National ACE winner and Assistant<br />
Manager at <strong>Camden</strong> Bay Pointe in Tampa, FL. Kathy started with <strong>Camden</strong> in 1984 as a housekeeper.<br />
Her belief in her community led to her transition to Leasing Consultant in 1993, then to Assistant<br />
Manager in 1996. Kathy is known for her dependability and willingness to help wherever needed.<br />
Her dedication, trustworthiness, and fabulous attitude have been great assets to the numerous <strong>Camden</strong><br />
communities in Tampa that have benefited from her work over the last 20 years.<br />
“We all have so much on our plates everyday, and her time and patience training me goes above and<br />
beyond,” explained one coworker about Kathy’s dedication. Others echoed gratitude for her influence,<br />
saying, “She is truly a person you can trust to always do the right thing and work with integrity.”<br />
Nancy Parisotto Celebrates 20 Years<br />
Nancy Parisotto, Community Manager at DROC’s <strong>Camden</strong> Cove West in Creve Coeur, MO, celebrated<br />
20 years with <strong>Camden</strong> in April 2008. She started her career as an Administrative Assistant in the St.<br />
Louis Paragon office and shortly thereafter went on-site and worked her way up to Community Manager.<br />
During her career she has had a positive impact in the St. Louis district, putting her experience to work at<br />
South Summit, a disposition community, <strong>Camden</strong> Trace, and now at <strong>Camden</strong> Cove West. Since her arrival<br />
at <strong>Camden</strong> Cove West, she has increased the occupancy from 93.5% in 2006 to 96.2% in 2007 and is<br />
currently ranked third on the Dashboard. Nancy was also a 2002 Regional ACE recipient.<br />
“The St. Louis District is very lucky to have Nancy as part of our team,” said Regional Manager Patti<br />
Yorg. “She is a very hands-on community manager and knows how to get the community and team she<br />
is responsible for to perform. She always leads by example. I must say, Nancy is a joy to work with on a<br />
daily basis, and there is never a dull moment with her.”<br />
4 Living It Up Volume 3, Issue 2
company news<br />
Perfecting Our Performance<br />
With a focus on communication and sharing best practices, <strong>Camden</strong> has been working to ensure that its employees across the nation are “in-theknow”<br />
when it comes to two of <strong>Camden</strong>’s Values; “Customer Focused” and “Results Oriented.” A new idea dubbed Perfecting Our Performance<br />
(P.O.P.) is a tool created to help communities double check that they’re performing at their highest levels.<br />
The P.O.P. guideline details each of the five P’s, allowing community staff to analyze all areas of sales, service and operations to ensure that their<br />
communities are achieving peak results. The format also provides a shared point of reference for everyone involved to consider when viewing<br />
performance as part of the P.O.P. process. It asks questions such as:<br />
<br />
<br />
<br />
<br />
<br />
<br />
SALES<br />
PEOPLE<br />
PRICE<br />
PRODUCT<br />
: Do you and your team listen to and understand the needs of each customer?<br />
: Do you and your team provide exemplary levels of customer service and great management?<br />
: Do you and your team demonstrate the value of Living Excellence?<br />
PROMOTION<br />
PASSION<br />
: Do you and your customers see Excellence everywhere they look?<br />
: Does our brand communicate Living Excellence at every point of contact?<br />
: Are you and your team committed to living the Brand Promise?<br />
Since its introduction at the Management Conference in May to <strong>Camden</strong>’s district, regional and community managers, the new tool’s results have<br />
been catching the attention of <strong>Camden</strong>’s regional vice presidents (RVP).<br />
TROC RVP Ed Malone and IROC RVP Melinda Graham both reported significant occupancy percentage increases in their regions. <strong>Camden</strong> Royal<br />
Palms in TROC went from 84.38% occupied to 92.3% occupied in just two months, and IROC’s <strong>Camden</strong> Copper Square saw its occupancy numbers<br />
move from 94% to 96%. HROC RVP Amy Rushing also relayed that <strong>Camden</strong> Copper Ridge and <strong>Camden</strong> Breakers’ occupancy percentages jumped<br />
to 94% and 92%, respectively, from 85.76% and 84.38%.<br />
In DROC, RVP Dawn Mathwig attributed <strong>Camden</strong> Oasis’s 78 net leases in May to the focus on P.O.P. The community started June at 84.55%<br />
occupied and 92.12% leased. LVROC RVP Elaine Withrow also recounted P.O.P. success at <strong>Camden</strong> Breeze, which increased its occupancy to<br />
95.6% and tripled the closing ratio of one of its leasing consultants thanks to the extra training.<br />
Finally, AROC RVP Tom Sloan announced that as a region, AROC hit Triple Crown. The entire region achieved 95% occupancy, 20% traffic and a<br />
40% closing ratio during the same week for the first time.<br />
With performance improvement rolling in from all of <strong>Camden</strong>’s regions, the culmination of the accomplishments was reported on June 29 when the<br />
<strong>Camden</strong> owned portfolio was 95.41% occupied, compared to 93.06% at the beginning of the year. Now that is Perfecting Our Performance!<br />
Be Prepared In an Emergency<br />
Now that hurricane season is in full swing, <strong>Camden</strong> employees should brush up on the available alternate<br />
communication avenues in case of an emergency. If the Houston corporate office is closed, use the following to<br />
communicate and retrieve information:<br />
• Access company email (must have a network user name and password)<br />
from any Internet connection using Outlook Web Access<br />
at www.camdenowa.com<br />
• Get up-to-date information for employees through the<br />
<strong>Camden</strong> Employee Emergency Information line: 1-866-644-2028<br />
• Find resident updates through the <strong>Camden</strong> Resident Information line: 1-866-415-2030<br />
• Obtain information as a corporate employee from the<br />
Crescent Building Management number: 1-800-214-1990<br />
Volume 3, Issue 2 Living It Up 5
company news<br />
Promotions<br />
Bob Fisher<br />
J. Robert “Bob” Fisher, Esq. was named <strong>Camden</strong>’s new Vice President<br />
of Legal and General Counsel. Bob is a current member of the State<br />
Bar of Texas and the Houston Bar Association. He has also been the<br />
recipient of numerous awards recognizing him as one of the best real<br />
estate lawyers in America. <strong>Camden</strong> was one of Bob’s primary clients<br />
at Winstead PC, the law firm where he was a partner and member of<br />
the executive committee. Over the past 15 years he has served as real<br />
estate counsel for <strong>Camden</strong>’s acquisition, disposition, construction, and<br />
mezzanine loan activities, bringing with him a wealth of knowledge<br />
specific to <strong>Camden</strong> and the company’s real estate activities. In his new<br />
role, Bob will take over the reins of the Legal department.<br />
Alison Hall<br />
Formerly an HROC District Manager, Alison Hall was promoted to<br />
the Director’s position for <strong>Camden</strong>’s new Contact Center. Alison has<br />
held her current position for the last 17 years and is enthusiastic about<br />
the opportunity to build <strong>Camden</strong>’s internal contact center solution. In<br />
her new role, Alison will have the opportunity to launch a successful<br />
inbound sales and email program by building a team of talented telesales<br />
representatives with the highest level of customer service. She will<br />
be responsible for running and managing the Contact Center and its<br />
resources, as well as meeting and exceeding customer service targets<br />
and call objectives. Her strong sales culture and tremendous energy will<br />
be a great asset for her new department.<br />
building communities in Houston, TX, including <strong>Camden</strong> Plaza,<br />
<strong>Camden</strong> City Centre, <strong>Camden</strong> Royal Oaks, <strong>Camden</strong> Whispering<br />
Oaks and <strong>Camden</strong> Travis Street, as well as <strong>Camden</strong> Cedar Hills<br />
and <strong>Camden</strong> Amber Oaks in Austin, TX.<br />
Kip Zacharias<br />
Kip Zacharias accepted the position of Vice President of Business<br />
Services. Kip brings 17 years of management and IT consulting<br />
experience that has involved strategic planning, program and project<br />
management, process re-engineering, software development, software<br />
implementation, data conversion, and business solution delivery in<br />
the multifamily and banking industries. Kip has been a consultant for<br />
<strong>Camden</strong> since 2000, helping to drive many of the company’s business<br />
integrations including serving as the Program Manager for OneSite,<br />
the Interim Vice President of IT and Interim Accounts Payable Manager,<br />
as well as taking on the role of Project Manager for the JD Edwards<br />
implementation. Kip’s vast experience and his team spirit will lead the<br />
existing structure of the Business Services team to continued heights of<br />
success.<br />
Kristy Simonette<br />
Formerly Vice President of Business Services, Kristy Simonette accepted<br />
the position of Chief Information Officer. Kristy joined <strong>Camden</strong> in February<br />
2003 as part of the Information Technology (IT) department and later<br />
moved into Business Services. Known for her ability to develop crossfunctional<br />
teams that add great value to the organization, Kristy brings<br />
a depth of information about property management, ancillary services,<br />
and the inner workings of <strong>Camden</strong>. During her <strong>Camden</strong> tenure, Kristy<br />
has been responsible for the formation, growth and management of<br />
the Business Support Center (BSC), project management of the OneSite<br />
implementation as well as the YieldStar, national purchasing and all<br />
ancillary income programs. Her focus, determination and commitment<br />
to the development and evolution of the Business Services department<br />
has made this department an important part of <strong>Camden</strong>’s success.<br />
Todd Triggs<br />
Todd Triggs was promoted to Vice President of Real Estate Investments<br />
(REI). Todd began his career with <strong>Camden</strong> in February 1997 as<br />
Director of Research where he was responsible for monitoring real<br />
estate market conditions for the valuation of potential development<br />
and acquisition opportunities. Todd has spent the last seven years<br />
as Director of REI for the central region where he has played a<br />
major role in completing real estate transactions in excess of $900<br />
million. Most recently he has been responsible for designing and<br />
6 Living It Up Volume 3, Issue 2
departmental news<br />
Education Services<br />
Mentors Discover Greatness<br />
What is the key to being successful at <strong>Camden</strong>? While there are<br />
many facets of success either by position, achievements, knowledge or<br />
commitment, it is the new employee’s initial new hire experience that<br />
will set the stage for whether or not he/she achieves success. <strong>Camden</strong><br />
Mentors contribute to that influence for on-site employees.<br />
Deanna Hattenbach, Leasing Coordinator and Mentor at <strong>Camden</strong> South<br />
End in Charlotte, NC, remarks “I like being a <strong>Camden</strong> Mentor because<br />
I feel like mentoring makes a difference. Most people don’t want to<br />
feel like they are bothering their co-workers or they don’t want to be a<br />
nuisance. Having a Mentor helps to eliminate that feeling and therefore<br />
the training process goes much quicker and offers success for the new<br />
employee. Those who have been mentored are more likely to succeed<br />
with <strong>Camden</strong> and have a more “welcomed” feeling than employees who<br />
are just “thrown in”. Mentoring gives people a feeling of belonging.”<br />
It is this feeling of “belonging” that is integral to the new hire and<br />
mentoring processes. Mentors make that connection right from the start<br />
and impress upon the new employee the <strong>Camden</strong> Values and vision.<br />
“Being a Mentor means so much to me. It means responsibility in sharing<br />
the <strong>Camden</strong> culture. I get to motivate others to be “Customer Focused”,<br />
“People Driven” and yes, to “Have Fun”. Being a <strong>Camden</strong> Mentor<br />
to me means being a stepping stone to greatness for other <strong>Camden</strong><br />
employees,” says Trissa Hasley, Leasing Coordinator at <strong>Camden</strong> Oasis<br />
in Euless, TX.<br />
For exemplary service and great management to exist, the people who<br />
offer it must be great themselves. The mentoring relationship engages<br />
new employees when they are most open and ready to absorb all that<br />
their new company is able to give them. Individuals are influenced<br />
daily by the people who surround them. Being surrounded by greatness<br />
ensures the potential to embody that same success.<br />
Of all the things that new employees will learn, it is the relationships that<br />
are made that will have the greatest influence on their new path.<br />
Daniel Alicea Vega, Community Service Supervisor at <strong>Camden</strong><br />
Renaissance in Altamonte Springs, FL, says, “Being a Mentor for <strong>Camden</strong><br />
is one of many ways I can give back to the best company I have ever<br />
worked for. I really enjoy teaching and meeting new people and making<br />
them feel like they are part of the family.”<br />
Education Services Introduces New<br />
eLearning Modules<br />
In March, Education Services responded to feedback from the Employee<br />
Opinion Survey and Management Advisory Committee (MAC) members<br />
by introducing the OneSite ON.DEMAND eLearning modules now<br />
available to anyone with a OneSite username and password.<br />
The modules demonstrate how to perform simple tasks in OneSite<br />
through short vignettes that make on-the-job learning a breeze.<br />
“These modules are great tools for supervisors and Mentors to use with<br />
new hires prior to attending the OneSite Leasing and Rents course<br />
in <strong>Camden</strong> University,” said Angella Dickson, National Director of<br />
Education, who’s excited about the usefulness of the new online tools.<br />
“These are available as a result of the collaboration between the<br />
Business Services and Education Services teams working together to<br />
address the needs of our customers.”<br />
Over 20 modules are available with topics including Prospect<br />
Management, Applicant Management, Resident Management,<br />
Screening, and Facilities. The best part is that each module takes an<br />
average of just 10 minutes.<br />
Access new eLearning Modules today!<br />
1. Click on the “Learning” tab in<br />
OneSite Leasing and Rents<br />
2. To obtain a full description on a particular<br />
module, click on the “More” link<br />
3. To launch a module, click on<br />
the title of that module<br />
NOTE: First time users will need to register.<br />
1. To register, click on the “register” link in the Login<br />
Help box located on the right-hand side of the screen<br />
2. Complete the form and click the “register” button<br />
Volume 3, Issue 2 Living It Up 7
departmental news<br />
Education Services<br />
Congratulations new MENTORs (March-June)*<br />
NAME JOB TITLE LOCATION<br />
Grace Anderson Assistant Manager Oasis Meadows<br />
Laurie Anderson Leasing Consultant <strong>Camden</strong> Midtown<br />
Alfonso Arias Community Service Supervisor <strong>Camden</strong> Sugar Grove<br />
Kevin Bardo Leasing Consultant <strong>Camden</strong> Tuscany<br />
Dina Boyce Leasing Consultant <strong>Camden</strong> River<br />
Teri Boyette Leasing Consultant <strong>Camden</strong> Bayside<br />
Sherman Calhoun Community Service Supervisor <strong>Camden</strong> Cross Creek<br />
Mary Carranza Assistant Manager <strong>Camden</strong> Stonebridge<br />
Amber Clark Assistant Manager <strong>Camden</strong> Springs<br />
Gina Cox Leasing Consultant <strong>Camden</strong> Huntingdon<br />
Dena Filiaggi Leasing Consultant <strong>Camden</strong> Overlook<br />
Chris Gurganious Leasing Consultant <strong>Camden</strong> Sierra at Otay Ranch<br />
Jason Kimble Service Technician <strong>Camden</strong> Forest<br />
Steve Mallon Assistant Manager <strong>Camden</strong> Highlands Ridge<br />
Edwin Meng Leasing Consultant Oasis Place<br />
Santos Morales Asst Community Service Supervisor <strong>Camden</strong> Farmers Market<br />
Ingrid Oehlerking Leasing Consultant <strong>Camden</strong> Legacy Park<br />
Joel Rivera Service Technician <strong>Camden</strong> World Gateway<br />
Scott Rollins Community Service Supervisor <strong>Camden</strong> Overlook<br />
Heriberto “Eddie” Rosa Service Technician <strong>Camden</strong> Bayside<br />
Mary Rowe Leasing Consultant <strong>Camden</strong> Forest<br />
Rhonda Smith Community Manager <strong>Camden</strong> Brickell<br />
Jessica Stanley-Caballero Assistant Manager Oasis Palms<br />
Kelly Vallianatos Assistant Manager <strong>Camden</strong> Westview<br />
Caron Warren Community Manager <strong>Camden</strong> Grandview<br />
Bryane Washburn Community Manager <strong>Camden</strong> Lansdowne<br />
*Information current as of June 13, 2008.<br />
<strong>Camden</strong> University Training Program Completions<br />
Congratulations to all of those who completed their training programs!<br />
Training programs are designed for regional<br />
and corporate office personnel. The training<br />
programs have course plans that outline<br />
specific classes that teach subjects and<br />
skills important for employees in multi-site<br />
management, supervisory and administrative<br />
support roles.<br />
NAME JOB TITLE LOCATION<br />
Vanessa Arevalo District Manager Florida Regional Office<br />
Sandra Cocuy Administrative Assistant Florida Regional Office<br />
Steve Manny District Manager California Regional Office<br />
Kenny Upton District Manager Florida Regional Office<br />
Jocelyn Viray District Coordinator California Regional Office<br />
8 Living It Up Volume 3, Issue 2
departmental news<br />
Education Services<br />
<strong>Camden</strong> University Graduates<br />
Congratulations to this quarter’s graduates from <strong>Camden</strong> University! The individuals listed successfully completed all of their required<br />
coursework and achieved the required accumulated credits for their degree plans. <strong>Camden</strong> University offers a variety of educational and<br />
development opportunities. Courses within each degree program are designed to increase productivity and efficiency; ensure compliance<br />
with local, state and federal regulations; enhance <strong>Camden</strong>’s competitive edge; and actively support <strong>Camden</strong>’s Values, Brand Promise,<br />
Mission and Key Strategies. This accomplishment truly fulfills <strong>Camden</strong>’s Key Strategy for "Employee Excellence!"<br />
NAME JOB TITLE LOCATION<br />
Laurie-Ann Anderson Leasing Consultant <strong>Camden</strong> Midtown<br />
Timothy Applegate Leasing Consultant <strong>Camden</strong> Interlocken<br />
Laura Baylis Assistant Manager Oasis Vinings<br />
Kathryn Bessette Bookkeeper <strong>Camden</strong> Bayside<br />
Stephen Bollom Leasing Consultant <strong>Camden</strong> Greenway<br />
Luis Camejo Community Service Supervisor <strong>Camden</strong> Legends<br />
Patricia Carlson Leasing Coordinator <strong>Camden</strong> Martinique<br />
Sharon Carr Leasing Consultant <strong>Camden</strong> Vista Valley<br />
Steve Castanon Service Technician <strong>Camden</strong> Tiara<br />
Clara Coleman Community Service Supervisor <strong>Camden</strong> World Gateway<br />
Ernest Crabill Community Service Supervisor <strong>Camden</strong> Fallsgrove<br />
Dollie Eads-Hempfleng Leasing Consultant <strong>Camden</strong> River<br />
Cristina Escalante Leasing Consultant <strong>Camden</strong> Doral Villas<br />
Debbie Gauthier Assistant Manager <strong>Camden</strong> Laurel Ridge<br />
Arthur Gould Community Service Supervisor <strong>Camden</strong> Westshore<br />
Crystal Hollinger Assistant Manager <strong>Camden</strong> Martinique<br />
Christina Johnson Leasing Consultant Oasis Gateway<br />
Corne Lewis Resident Service Coordinator <strong>Camden</strong> Valley Park<br />
Kevin McDermott Leasing Consultant <strong>Camden</strong> Farmers Market<br />
Kathryn Mikulenka Leasing Consultant <strong>Camden</strong> Holly Springs<br />
Valeriano Montoya Service Technician <strong>Camden</strong> Farmers Market<br />
Eloy Morales Leasing Consultant <strong>Camden</strong> Valley Park<br />
Franco Moreno Grounds Keeper <strong>Camden</strong> Reserve<br />
Lindsey Newberry Leasing Consultant <strong>Camden</strong> Buckingham<br />
Erin O’Bryan Assistant Manager South Summit<br />
Amy Ortiz Resident Service Coordinator <strong>Camden</strong> Oasis<br />
Lervid Palma Leasing Consultant <strong>Camden</strong> Sugar Grove<br />
Malcolm Pierre Community Service Supervisor <strong>Camden</strong> Bayside<br />
Aaron Pilimai Service Technician Oasis Place<br />
Joshua Pool Assistant Manager <strong>Camden</strong> Centreport<br />
Esmeralda Ramos Leasing Consultant <strong>Camden</strong> Baytown<br />
Jennifer Robinson Community Manager <strong>Camden</strong> Westwind<br />
Mireya Rodriguez Community Manager Oasis Bay<br />
Deborah Royal Leasing Consultant <strong>Camden</strong> Peachtree City<br />
Israel Ruiz Grounds Keeper <strong>Camden</strong> South Congress<br />
Jayme Salviati Leasing Consultant <strong>Camden</strong> Westwind<br />
Autumn Sanchez Leasing Consultant <strong>Camden</strong> Farmers Market<br />
Hazael Vega Service Technician <strong>Camden</strong> Stonebridge<br />
*Information current as of June 9, 2008.<br />
Volume 3, Issue 2 Living It Up 9
departmental news<br />
Fund Management<br />
<strong>Camden</strong>’s New Multifamily Value<br />
Add Fund<br />
<strong>Camden</strong>’s Multifamily Value Add Fund, known simply as “the<br />
Fund”, officially commenced operations during the first quarter of<br />
2008 after successfully raising $300 million from a large private<br />
pension fund. In March, <strong>Camden</strong> Amber Oaks, a new development<br />
in Austin, TX with 348 apartment homes, became the new venture’s<br />
first acquired property.<br />
The Fund will be <strong>Camden</strong>’s exclusive vehicle for acquisitions and<br />
will facilitate new development projects as well. The focus now is<br />
on identifying acquisition and development opportunities for<br />
the Fund, targeting construction deliveries when overall market<br />
conditions are improving.<br />
“We believe that today’s capital constrained environment and<br />
economic uncertainties create opportunities for the Fund and<br />
<strong>Camden</strong>, and we plan to capitalize on these market conditions<br />
where possible,” said Laurie Baker, Vice President of Fund<br />
Management. “We expect that the Fund will provide additional<br />
opportunities for <strong>Camden</strong> to create value for its employees,<br />
partners and shareholders.”<br />
Human Resources<br />
Human Resources Hits the Road with "Benefits Rock Enroll Tour"<br />
Over five weeks in April and May, the Benefits Team that included Becky Martinez, Blake Beyer, Camile Churchill, Kenna Galloway, Rosa Carmona<br />
and Sarah Barletta, visited 21 cities and held 60 meetings in both English and Spanish to help <strong>Camden</strong> employees understand and enroll in the benefits<br />
plans offered. Along the way, the Tour’s "roadies", employees in each of the regional and district offices, helped make each stop a success by taking<br />
care of the local details.<br />
Among the Tour highlights were the benefit enhancements for the 2008/2009 benefits plan year that began June 1, including:<br />
• Flexible Spending Consumer Debit Cards allowing participants direct access<br />
to their flex spending dollars without having to wait for a reimbursement<br />
• Short-Term Disability availability to all full-time employees who have<br />
completed one year of employment<br />
The Benefits Team is always available to answer any questions. Detailed benefit information is also available online on <strong>Camden</strong>’s provider websites:<br />
Medical / FSA / RX www.myuhc.com<br />
Dental www.myuhcdental.com<br />
Vision www.spectera.com<br />
401k www.401k.com<br />
ESPP www.ubs.com/onesource/cpt<br />
10 Living It Up Volume 3, Issue 12
departmental news<br />
Human Resources<br />
Fidelity Offers Free Investment Services<br />
Fidelity Investments hosts local centers that offer resources to help investors make smarter investment choices. Representatives make planning easy by<br />
teaching investors how to make the right decisions to get more from their retirement savings. What’s more, most of the services are free of charge<br />
and include:<br />
Retirement Planning<br />
College Planning<br />
Tax Education<br />
Estate Planning<br />
Personal Trust Services<br />
Active Trading and Investment Guidance<br />
Visit an Investor Center today, set up an individual appointment, or attend one of their periodic seminars. To find an investment center near you, visit<br />
Fidelity’s main website at www.fidelity.com or call 1.800.FIDELITY.<br />
HR Introduces a Cool New Tool!<br />
To support <strong>Camden</strong>’s continuing efforts to go green, Human Resources (HR) is now making employee<br />
information available online! Starting July 11, 2008, employees will be able to view and print<br />
employment information from work or home. Highlights of this information include job history, current<br />
address, direct deposit, current and past pay stubs, benefits, W-2s and paid time off.<br />
One of the green benefits to this initiative is reducing paper used to print direct deposit pay stubs.<br />
Beginning with the September 5, 2008, paycheck, <strong>Camden</strong> will no longer print direct deposit pay stubs<br />
because employees can access these online. Those not signed up for direct deposit will receive their<br />
paychecks in the mail at their homes.<br />
To use this cool new tool, go to the ESS/MSS link on Inside<strong>Camden</strong> from a <strong>Camden</strong> computer or visit<br />
https://ess.camdenliving.com from home. Look for personalized login information to arrive with the<br />
July 11, 2008, paycheck.<br />
Volume 3, Issue 2 Living It Up 11
departmental news<br />
Information Technology<br />
IT Tests Business Continuity Planning<br />
On June 2, the Emergency Operations Center (EOC) in DROC was<br />
business processes. Teams were able to work through the entire exercise<br />
suddenly brimming with <strong>Camden</strong>’s emergency recovery personnel.<br />
Known as the Crisis Response<br />
using their plans for guidance. Internal Audit also went to the EOC and<br />
collaborated with the response<br />
Team, the group was responding<br />
to a simulated crisis scenario<br />
Business Continuity Planning<br />
teams throughout the exercise.<br />
declared on May 27 by the<br />
Command & Control Process The plans were created over<br />
Crisis Management Team, a<br />
Crisis<br />
High-level coordination of the last two years by the IT<br />
group made up of <strong>Camden</strong>’s<br />
Management response to business crisis<br />
organization and the business<br />
Planning<br />
or emergency<br />
officers and executives. The<br />
units. All of those involved<br />
drill tested <strong>Camden</strong>’s Business<br />
Continuity and Disaster Recovery<br />
worked to develop guidelines<br />
for <strong>Camden</strong> to be able to<br />
Plans just in time for hurricane<br />
Continuous<br />
recover critical technology<br />
season.<br />
Availability<br />
infrastructure within a three- to<br />
Business<br />
Disaster<br />
five-day recovery time so that the<br />
Resumption<br />
Recovery<br />
The mock situation reported that<br />
company can continue critical<br />
Planning<br />
Planning<br />
a fire in an electrical supply<br />
processes if the corporate office<br />
vault located in the basement<br />
is not accessible due to a storm,<br />
of the corporate office building<br />
fire or other disaster.<br />
Business Units<br />
Disaster Recovery<br />
resulted in an evacuation of Identifies critical functions<br />
Avanced prepaations to<br />
<strong>Camden</strong> headquarters. The Developes recovery plans<br />
ensure availability of alternate Thanks to the Business Continuity<br />
Drives overall requirements<br />
facilities and tehnology<br />
scenario called for the building<br />
infrastructure to support rapid<br />
and Disaster Recovery Plans,<br />
to be inaccessible for two to<br />
three weeks.<br />
business resumption in such an event, the DROC<br />
EOC is set up and ready<br />
for business teams to continue<br />
The goal of the first test was<br />
<strong>Camden</strong>’s most critical<br />
to find any weaknesses in<br />
<strong>Camden</strong>’s plans and to learn<br />
invaluable lessons from a test<br />
scenario rather than an actual<br />
event. During the first five days<br />
of the drill, IT prepared the<br />
Charlotte Backup Data Center<br />
business functions. In addition,<br />
Information Technology (IT)<br />
has a failover system in place<br />
at the Charlotte, NC, Data<br />
Center in the event that the<br />
Houston Data Center is not<br />
operational.<br />
and the Dallas EOC to run<br />
critical production applications<br />
and systems to support the<br />
Now, post test, teams will<br />
enhance their departmental<br />
business recovery teams going<br />
Business Continuity Plans.<br />
to Dallas. Fourteen members<br />
Future exercises will focus on<br />
of the Finance/Treasury,<br />
more complex situations and<br />
Accounting, Centralized Utility<br />
Billing System (CUBS) and<br />
Payroll departments traveled<br />
to Dallas to resume critical<br />
The Crisis Management Team works through the mock crisis at the Emergency<br />
Operations Center in DROC.<br />
expand to cover other business<br />
processes, ensuring the <strong>Camden</strong><br />
team is ready for any foreseen<br />
or unforeseen event.<br />
12 Living It Up Volume 3, Issue 2
departmental news<br />
Information Technology<br />
Jesus Roque Nominated for<br />
Industry Achievement Award<br />
Jesus Roque, Information Technology (IT) Technical Support Specialist, has been<br />
helping <strong>Camden</strong> employees get the technology tools they need when they need<br />
them for eight years, and the Houston Apartment Associating (HAA) has taken<br />
note. Jesus was recently nominated for the HAA Industry Achievement Award<br />
in the Administrative/IT Support Category. Candidates for this annual award<br />
are nominated by their co-workers and are judged on their professional and<br />
personal achievements and their contributions to the multihousing industry.<br />
Though Jesus didn’t win, his <strong>Camden</strong> co-workers recognize his dedication every<br />
day. Alison Hall, <strong>Camden</strong> Contact Center Director, submitted one of the many<br />
nominations for Jesus in recognition of his valued service to <strong>Camden</strong> and the<br />
HROC/IROC regions in particular.<br />
“He is always there for my teams and I never have to follow up. He gets right<br />
on the job," said Alison.<br />
<strong>Camden</strong> Intranet Launched<br />
As part of its goal to make finding<br />
the right information easier for <strong>Camden</strong><br />
employees, residents, investors, and<br />
potential employees and residents,<br />
Information Technology (IT) has been<br />
hard at work creating and updating the<br />
company’s online tools.<br />
May 13 marked the launch of<br />
Inside<strong>Camden</strong>, <strong>Camden</strong>’s new intranet<br />
webpage that consolidates links to the<br />
resources and information employees<br />
find most useful. Part of IT’s “green”<br />
efforts, the goal is to continue the site’s<br />
development so that the need for print<br />
documents is replaced with an always<br />
available online resource. Currently set<br />
as employees’ web homepage, IT hopes<br />
to use Inside<strong>Camden</strong> in the future to<br />
communicate news items and updates<br />
so that all employees are up-to-date<br />
each morning with the latest <strong>Camden</strong><br />
information.<br />
While it continues to develop the site,<br />
IT needs employee feedback and<br />
suggestions to make sure that it fits<br />
employee needs. The “feedback” link<br />
in the upper right-hand corner of the<br />
site can be used for just such purposes.<br />
Problems with the site should be called<br />
in to the Business Support Center (BSC).<br />
Volume 3, Issue 2 Living It Up 13
departmental news<br />
Real Estate Investments<br />
Construction Team Celebrates Achievements<br />
Lou Green, HROC Project Manager/Estimator, Randall Bascom, TROC Project Engineer, and Steve Hefner, Senior Vice President of Construction,<br />
celebrated significant personal achievements that will help bring even greater success to <strong>Camden</strong>’s Construction team.<br />
Lou Green recently earned Leadership in Energy and Environmental Design (LEED) Professional Accreditation, which distinguishes building professionals<br />
with the knowledge and skills to successfully complete the LEED certification process. LEED Accredited Professionals are known for their understanding<br />
of green building practices and principles.<br />
This quarter, Randall Bascom received his General Contracting License for the state of Florida, one the most challenging states in which to earn a<br />
contractor’s license.<br />
The Greater Houston Builder’s Association Multifamily Council just named Steve Hefner its Chairman. Along with the Council, he’ll be working on local<br />
and national issues that pertain to the multifamily housing industry.<br />
New Communities Open Doors in HROC<br />
<strong>Camden</strong> Cedar Hills, boasting 208 apartment homes, celebrated its ribbon cutting ceremony on April 11. Since opening its doors in Austin, TX, the<br />
staff has leased over 20% of the community.<br />
In Houston, TX, <strong>Camden</strong> Whispering Oaks opened its doors during the second week of April. At the beginning of June, 14% of the community's 274<br />
apartments were already leased.<br />
<strong>Camden</strong> Cedar Hills staff at ribbon cutting.<br />
<strong>Camden</strong> Whispering Oaks in Houston, TX.<br />
<strong>Camden</strong> Main and Jamboree<br />
Ribbon Cutting<br />
<strong>Camden</strong> Main and Jamboree celebrated its ribbon cutting on<br />
April 25. This luxury mid-rise community in Irvine, CA, boasts 290<br />
apartment homes that sit atop retail including a dry cleaners, nail<br />
salon, coffee/smoothie shop and a Boudins SF. It’s located just<br />
blocks from a new retail district and close to the Orange County<br />
airport. <strong>Camden</strong> Main and Jamboree will be a great asset to<br />
IROC.<br />
14 Living It Up Volume 3, Issue 2<br />
<strong>Camden</strong> Main and Jamboree staff celebrate at the ribbon cutting.
departmental news<br />
regional news<br />
Business Services<br />
Who Ya Gonna Call?<br />
In a continued effort to provide on-site staff the support they need,<br />
<strong>Camden</strong> will be rolling out a new <strong>Camden</strong> Contact Center (CCC)!<br />
The CCC will be housed on the 15 th floor of the corporate office in<br />
Houston, TX. Construction on the new space is scheduled to begin<br />
soon. Once finished, 15 employees – including a director, a manager,<br />
and 13 tele-sales professionals – will move in and begin working<br />
toward their goal of answering 95% of incoming calls.<br />
AROC<br />
<strong>Camden</strong> Charlotte Sponsors<br />
Chamber of Commerce<br />
In early March, Team Charlotte banded together to become a Premier<br />
Sponsor of the 2008 Ballantyne Chapter Chamber of Commerce.<br />
As a sponsor, the team was able to promote <strong>Camden</strong> at a recent<br />
luncheon and connect with major businesses throughout the city. The<br />
event brought in more than 50 business leaders and <strong>Camden</strong> gave<br />
away the event’s largest door prize, a Dean and Deluca bag stocked<br />
with an upscale assortment of various treats and <strong>Camden</strong> goodies.<br />
With the CCC in place from 8 a.m. to 8 p.m. CST Monday through<br />
Friday, communities will have the first opportunity to answer their<br />
own sales calls if they have time to assist the customer. Calls that go<br />
unanswered after the second ring at <strong>Camden</strong> communities across the<br />
country will automatically be routed to the CCC. As a backup, calls<br />
missed by the CCC will go to Crossfire, the RealPage call center that<br />
will also cover calls to <strong>Camden</strong> properties and the CCC during nonoperational<br />
hours.<br />
Communities will be added to the program in phases, and Alison<br />
Hall, CCC Director, is committed to regular communication with all<br />
of <strong>Camden</strong>’s regional vice presidents to ensure that leasing staff,<br />
managers, and district managers have the information they need to<br />
benefit from the new process.<br />
Joya Curcuru, Regional Marketing Director, Lara Ciccolella, <strong>Camden</strong><br />
Dilworth Leasing Consultant, and Tina Tutah, <strong>Camden</strong> Stonecrest<br />
Community Manager.<br />
<strong>Camden</strong> Raleigh Paints<br />
the Town Green<br />
In March, Gentry Fitzpatrick, Leasing Consultant at <strong>Camden</strong> Reunion<br />
Park, Jennifer Sagal, Assistant Manager at <strong>Camden</strong> Overlook,<br />
Reashanda Ball, Community Manager at <strong>Camden</strong> Governors Village,<br />
Shirley Register, Community Manager at <strong>Camden</strong> Overlook, and<br />
Raleigh District Coordinator Allie Wolf teamed up to paint faces at the<br />
Raleigh St. Patrick’s Day Parade. The group passed out tons of green<br />
<strong>Camden</strong> items and flyers while adorning children’s faces with painted<br />
smiley face shamrocks and the like.<br />
Shirley Register, Gentry Fitzpatrick, and Allie Wolf enjoy the parade festivities.<br />
Volume 3, Issue 2 Living It Up 15
egional news<br />
DROC<br />
DROC Hosts Blood Drive<br />
<strong>Camden</strong> Passage in Kansas City, MO, held a blood drive on March<br />
21 to benefit the American Red Cross, Missouri-Illinois Blood Services<br />
Region. It was a successful event with over 26 people donating blood.<br />
<strong>Camden</strong> Volunteerism Spreads<br />
in Louisville, KY<br />
For the last 6 months District Manager Cindy Brohm and Louisville,<br />
KY, Community Managers Shari Gollar, Kelley Dotson, Alexis Bury<br />
and Jami Wallace have been visiting the children at the city’s Kosair<br />
Children’s Hospital. Kosair Children’s Hospital provides kids of all ages<br />
in Kentucky and Southern Indiana the best health care available without<br />
regard to their families’ ability to pay.<br />
Each month the <strong>Camden</strong> group visits all of the children and hands out<br />
activity books, crayons, rattles and teething rings, as well as <strong>Camden</strong><br />
goodies. In addition, they bring cookies or muffins to give to the<br />
hospital staff.<br />
The volunteer effort has been such a success for the Louisville district that<br />
all of the employees are excited about it and want to take their turns<br />
visiting with the kids. Currently they are on a rotating schedule and<br />
many <strong>Camden</strong> team members are still eagerly awaiting their turns!<br />
Kosair Children’s Hospital is Kentucky’s only free-standing, full-service<br />
pediatric care facility dedicated exclusively to caring for children. The<br />
263-bed hospital maintains an unwavering dedication to the children of<br />
the community and region, and <strong>Camden</strong> in Louisville is proud to do its<br />
part in helping to maintain this dedication.<br />
Gary Noel, Service Technician at <strong>Camden</strong> Passage gives blood.<br />
DROC Celebrates Achievements<br />
In DROC this quarter, some of <strong>Camden</strong>’s best celebrated significant<br />
achievements that will strengthen their region and the <strong>Camden</strong> team as<br />
a whole.<br />
In March, Cindy Brohm, District Manager in Louisville, KY, completed<br />
all requirements to obtain her Sales Associate License from the Kentucky<br />
Real Estate Commission.<br />
<strong>Camden</strong> Cross Creek’s Manager Rosanne Lederman and Assistant<br />
Manager Sarah Moran both received their Certified Apartment<br />
Manager (CAM) designation from the National Apartment Association<br />
(NAA) in February.<br />
16 Living It Up Volume 3, Issue 2<br />
Shari Gollar, Cindy Brohm, <strong>Camden</strong> Bird, Kelley Dotson and Alexis<br />
Bury with their goodies at the Kosair Children’s Hospital.
egional news<br />
DROC<br />
<strong>Camden</strong> Stars at Lone Star Awards<br />
On May 15, the Apartment Association of Tarrant County (AATC) showcased the most<br />
outstanding multihousing professionals at the 8th Annual Lone Star Awards Program, a<br />
prestigious industry banquet. AATC recognized the very best leasing consultants, lead<br />
maintenance technicians, property managers, property supervisors, apartment properties<br />
and community teams throughout Tarrant County. Trissa Hasley, Leasing Coordinator at<br />
<strong>Camden</strong> Oasis in Euless, TX, was nominated for Leasing Consultant of the Year, and Deanna<br />
Jost, District Manager in Dallas, TX, was one of the three finalists for Property Supervisor of<br />
the Year. The <strong>Camden</strong> star of the evening was Roy Brown, Community Service Supervisor<br />
at <strong>Camden</strong> Centreport in Fort Worth, TX, who won the Lone Star Award for Maintenance<br />
Supervisor of the Year. Congratulations Roy!<br />
Roy Brown hugs his new Maintenance Supervisor of<br />
the Year Award at the Lone Star Awards in DROC.<br />
The Rising Star Awards Banquet<br />
The St. Louis Apartment Association held its premiere event, the Rising Star Awards Banquet, on April 25. The event is designed to recognize the<br />
best and brightest individuals in the multihousing industry. <strong>Camden</strong> had great representation and came home with five awards! Congratulations to<br />
all the winners!<br />
Katie O’Connor<br />
<strong>Camden</strong> Westchase<br />
Rania Elsobky<br />
South Summit<br />
Carrie McCollom<br />
<strong>Camden</strong> Westchase<br />
Sherman Calhoun<br />
<strong>Camden</strong> Cross Creek<br />
Rosanne Lederman<br />
<strong>Camden</strong> Cross Creek<br />
Groundsperson of the Year<br />
1-200 units<br />
Leasing Specialist of the Year<br />
201-400 units<br />
Assistant Manager of the Year<br />
1-200 units<br />
Maintenance Supervisor of the Year<br />
401+ units<br />
Property Manager of the Year<br />
401+ units<br />
Blood Drive at <strong>Camden</strong> Cedar Lakes<br />
<strong>Camden</strong> Cedar Lakes in Lake St. Louis, MO, held a blood drive on March 29 to benefit the American Red Cross of the Wentzville/Lake St. Louis area.<br />
The American Red Cross was thrilled with the participation and said it was the best turnout for a business in the area. In all, 18 people donated blood<br />
that day. Since it was such a great success, <strong>Camden</strong> Cedar Lakes will continue to host a blood drive each quarter.<br />
Volume 3, Issue 2 Living It Up 17
egional news<br />
HROC<br />
Austin Communities Sponsor<br />
Golf Tournament<br />
On May 10, several Austin communities sponsored a golf tournament in<br />
honor of the Bowie High School football team at Circle C High. <strong>Camden</strong><br />
employees spent the day supplying golfers with water, sodas and lots of<br />
<strong>Camden</strong> branded favorites.<br />
IROC<br />
IROC Hosts Annual Kickoff Meetings<br />
IROC celebrated its annual kickoff earlier this quarter. In a break from<br />
the norm, the region split the kickoff in two. Community managers<br />
headed to Pheonix, AZ, in March, while community service supervisors<br />
met up in Costa Mesa, CA, in April.<br />
Education Services facilitated the events that both focused on the<br />
Thunderbirds and how they strive for excellence and work as a team.<br />
With customer service as the focus for the year for IROC, the Education<br />
team even tailored each event to address the customers with whom<br />
each group closely interacted. The kickoff was a huge success, and the<br />
IROC group is committed to working as a team to take ownership of the<br />
goings on at the property level so that residents truly see excellence at<br />
every point of contact.<br />
Patricia Martinez from <strong>Camden</strong> Cedar Hills and Angela Keyes from<br />
<strong>Camden</strong> South Congress pass out <strong>Camden</strong> items to two participants at<br />
a golf tournament.<br />
Houston Communities Compete in<br />
Corporate Challenge<br />
On April 4, the Westchase District in Houston, TX, held its annual<br />
Corporate Challenge, and a number of HROC communities turned<br />
out for the fun. The event tests company teams’ basketball, soccer,<br />
dodge ball, baseball and briefcase relay skills. Proceeds go to<br />
provide need-based scholarships for area kids to attend Quillian’s<br />
summer day camps.<br />
IROC’s Community Service Supervisors pose for a group shot at their<br />
kickoff event in April.<br />
Community Managers meet up in Phoenix, AZ, for annual kickoff.<br />
HROC caught in the rain after area fundraiser.<br />
18 Living It Up Volume 3, Issue 2
egional news<br />
LVROC<br />
LVROC Swings a Win at<br />
Golf Tournament<br />
On May 16, some of Las Vegas’s finest service team members - and best<br />
golfers - represented <strong>Camden</strong> at the 6th Annual Southern Nevada Multi-<br />
Housing Association (SNMA) Golf Tournament. Community Service<br />
Supervisors John Moore from <strong>Camden</strong> Bel Air, Brian Fetterman from<br />
Oasis Vinings, Eddie Howe from <strong>Camden</strong> Commons and Service<br />
Technician Richard Whiteside from Oasis Vinings rocked the house and<br />
brought home the first place trophy!<br />
Denver Dines Out for Donations<br />
In April and May, the entire Denver, CO, region participated in the<br />
Dining Out for Life® event, organized by Project Angel Heart.<br />
Dining Out for Life® is Project Angel Heart’s signature annual event that<br />
raises hundreds of thousands of dollars to benefit Project Angel Heart<br />
clients by encouraging area consumers to eat out on a particular night at<br />
specific restaurants. On May 1, more than 350 Front Range restaurants<br />
contributed 25% of their food sales to Project Angel Heart, making<br />
eating out a charitable action. The <strong>Camden</strong> Denver team wanted to do<br />
its part and get involved in making a difference for people living with<br />
HIV/AIDS, cancer and other life-threatening illnesses in Denver.<br />
First place winners John Moore, Brian Fetterman, Eddie Howe and<br />
Richard Whiteside.<br />
Las Vegas Communities<br />
Go to the Dogs<br />
On April 12, the entire LVROC region participated in the 9th Annual<br />
Mix 94.1 Pet-a-Palooza event at Sam Boyd Stadium in Las Vegas, NV.<br />
Volunteers from <strong>Camden</strong> Commons, <strong>Camden</strong> Cove, <strong>Camden</strong> Palisades,<br />
Oasis Sierra, Oasis Gateway, Oasis Meadows, and Oasis Springs &<br />
Oasis Emerald helped Karen Mordue, Regional Marketing Director,<br />
make it a “pets-tacular” day! Visitors signed up to win a $150 value pet<br />
gift basket and play “Match the Milkbones” to win prizes like <strong>Camden</strong><br />
sports towels, lunch bags, koozies, frisbees, collapsible doggie bowls<br />
and back packs. A fun time was had by all, and the region received<br />
almost 200 raffle ticket leads for follow-up!<br />
Several <strong>Camden</strong> team members participated as part of the “Street Team”.<br />
Members of the “Street Team” went to businesses and other public places,<br />
hanging posters and handing out dining guides. Then, on the day of<br />
the event, Tim Applegate, Leasing Consultant at <strong>Camden</strong> Interlocken,<br />
acted as an “Ambassador” at a local restaurant. Tim represented Project<br />
Angel Heart and <strong>Camden</strong>, greeting diners and talking to them about<br />
the mission of Project Angel Heart. Tim’s professional <strong>Camden</strong> Career<br />
Wear and name badge assured him that restaurant patrons recognized<br />
him as part of a caring <strong>Camden</strong> community! Thanks to all who helped<br />
for this great cause!<br />
Denver Team Participates in<br />
St. Pat’s Day Parade<br />
The entire Denver team participated in the annual St. Patrick’s Day<br />
Parade in downtown Denver on March 15. The rainbow on the fantastic<br />
float was made by Tim Eurich, <strong>Camden</strong> Arbors Service Technician.<br />
Several <strong>Camden</strong> employees participated by riding on the float or<br />
handing out treats along the parade route. This was the second year<br />
that the Denver team participated and they hope to continue every year<br />
as a way to get the <strong>Camden</strong> name even stronger recognition in the<br />
Denver area.<br />
The Bird and <strong>Camden</strong> volunteers wave to parade goers while standing<br />
in front of a rainbow constructed by Tim Eurich.<br />
LVROC team volunteers pass out pet favorites at annual Pet-a-Palooza.<br />
Volume 3, Issue 2 Living It Up 19
egional news<br />
TROC<br />
TROC Celebrates Pet Month<br />
In May, the TROC Tampa communities celebrated Pet Month with Pet<br />
Palooza! In partnership with the Humane Society, several communities<br />
hosted the Adopt-A-Pet bus, and helped many animals find new, safe<br />
homes. The television coverage before the event no doubt helped, as did<br />
the half-off pet fee promotion run by the participating communities for<br />
residents and prospects who adopted a pet during the month of May.<br />
For every pet lease signed, the TROC team donated $50 to the Humane<br />
Society. TROC’s new pet policy - no weight limit and no pet deposit - has<br />
made <strong>Camden</strong> the most pet-friendly apartment communities in Florida.<br />
<strong>Camden</strong> will be presenting the check to the Humane Society during the<br />
pet telethon in August.<br />
Adopt a Soldier<br />
In May, the TROC regional office, working with District Manager Kenny<br />
Upton’s district, adopted four soldiers from the 101 st Airborne Division -<br />
known as the Screaming Eagles - who are deployed to Iraq. The 101 st is<br />
most well known for triumphing over the odds during the D-Day invasion of<br />
WWII. The <strong>Camden</strong> group sends food, movies, books and basic necessities<br />
from home. These four soldiers don’t get a lot of mail, so they really enjoy<br />
getting the packages from TROC, and the <strong>Camden</strong> group is looking<br />
forward to a long correspondence with the brave men and women.<br />
Kenny Upton, Denise Tavreas, Brooke Middleton and Jeanette Earley<br />
with packages going to deployed soldiers.<br />
TROC Pirates Give Loot to Charity<br />
On April 28, TROC held its 9th Annual Charity Golf Classic. Working<br />
with local civic group Sertoma, the crew put on what many of the golfers<br />
described as the best tournament ever! This year’s theme was “Pirates<br />
of the Camdibbean”, complete with eye-patches, swords and a plank to<br />
walk. In addition to having a wonderful time, over $50,000 was raised<br />
in one day. Even better, all the proceeds benefit local charities.<br />
20 Living It Up Volume 3, Issue 2<br />
Front: Community Managers Martha Beyer, Amanda Braxton, Katrina<br />
Huppman. Back: Community Manager Donna Crandall, District Manager<br />
Kenny Upton, Community Manager Amy Wadstrom.
egional news<br />
Born Leaders<br />
Mason<br />
Megan Billiot, Assistant Manager at <strong>Camden</strong><br />
Legacy Creek in Plano, TX, and her husband<br />
Mark welcomed Mason Thomas Billiot on March<br />
28, 2008. Mason was 7 lbs., 5 oz., and<br />
measured 19 inches long.<br />
Aiden<br />
Justin Buckley, Service Technician at <strong>Camden</strong><br />
River in Duluth, GA, and Crystal Deese welcomed<br />
Aiden Cain Buckley on February 14, 2008.<br />
Aiden was 8 lbs., 8 oz., and measured 22 ½<br />
inches long.<br />
Kaden<br />
Wendy Doherty, Community Manager at<br />
<strong>Camden</strong> Centreport in Fort Worth, TX, and her<br />
husband Clint welcomed Kaden Lane Doherty on<br />
May 20, 2008. Kaden was 7 lbs., 9 oz., and<br />
measured 19 ½ inches long.<br />
Carson<br />
Darcy Nagel, Assistant Community Manager<br />
at <strong>Camden</strong> Grandview in Charlotte, NC, and her<br />
husband Tom welcomed Carson James Nagel on<br />
January 22, 2008. Carson was 7 lbs., 1 oz.,<br />
and measured 19 1 / 4 inches long.<br />
Ryan<br />
Randy Narain, Service Technician at <strong>Camden</strong><br />
Sweetwater in Lawrenceville, GA, and his wife<br />
Lauren welcomed Ryan Xavier Narain on April<br />
23, 2008. Ryan was 10 lbs., 2 oz., and<br />
measured 21 inches long.<br />
Molly<br />
Hayley O’Donnell, Community Manager at<br />
<strong>Camden</strong> River in Duluth, GA, and her husband<br />
Bob welcomed Molly Piper O’Donnell on April<br />
1, 2008. Moly was 9 lbs., 8 oz., and measured<br />
21 inches long.<br />
Dylan<br />
James Traylor, Community Manager at<br />
<strong>Camden</strong> Gardens in Dallas, TX, and his wife<br />
Heather welcomed Dylan James Traylor on<br />
April 9, 2008. Dylan was 7 lbs., 10 oz., and<br />
measured 21 ¾ inches long.<br />
Nathan<br />
Cesar Velazquez, Human Resources Office<br />
Services Coordinator in Houston, TX, and his wife<br />
Brenda welcomed Nathan Abraham Velazquez<br />
on March 14, 2008. Nathan was 6 lbs., 14 oz.,<br />
and measured 19 ¾ inches long.<br />
Volume 3, Issue 2 Living It Up 21
LivingitUP<br />
Volume 3, Issue 2<br />
Living Excellence<br />
A.C.E.<br />
Award Nomination Form<br />
The A.C.E. Award is a distinction that recognizes<br />
employees who demonstrate excellence in the<br />
workplace on a daily basis. As an employee, you<br />
are in the best position to identify co-workers who<br />
consistently demonstrate <strong>Camden</strong> Values in their daily<br />
work. To be considered for this award, an employee<br />
must go beyond the call of duty by delivering:<br />
*<br />
*<br />
*<br />
Exceptional customer service to residents and coworkers<br />
High quality work product delivered in a timely manner<br />
Professionalism on the job<br />
To nominate a co-worker, complete this form and give it to your Community or Department<br />
Manager in a sealed envelope. Your Community or Department Manager will send the<br />
nominations to the attention of the Regional Vice President or V.P. of Human Resources.<br />
Name:<br />
Position:<br />
Community/Department:<br />
This employee should receive the A.C.E. Award because: