Guide to Lanterman for Early Start Families - Frank D. Lanterman ...
Guide to Lanterman for Early Start Families - Frank D. Lanterman ...
Guide to Lanterman for Early Start Families - Frank D. Lanterman ...
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<strong>Lanterman</strong>’s Service Commitment<br />
In all of our interactions with families, we are committed <strong>to</strong>:<br />
• Treat you with courtesy and respect, and listen<br />
attentively <strong>to</strong> your concerns – with understanding<br />
and without judgment.<br />
• Be sensitive <strong>to</strong> and acknowledge cultural<br />
differences.<br />
• Encourage you <strong>to</strong> make your own in<strong>for</strong>med choices,<br />
and respect and support your decisions.<br />
• Respond <strong>to</strong> requests as quickly as possible and<br />
explain any delays.<br />
• Respond promptly and constructively <strong>to</strong> your<br />
concerns. If you feel we have not been responsive or<br />
have caused you <strong>to</strong> be dissatisfied with <strong>Lanterman</strong>,<br />
we will <strong>for</strong>ward your complaint <strong>to</strong> the appropriate<br />
authority <strong>to</strong> respond quickly and constructively <strong>to</strong><br />
your concerns.<br />
• Come <strong>to</strong> meetings and appointments promptly,<br />
prepared with the necessary in<strong>for</strong>mation.<br />
• Explain the regional center service delivery system,<br />
as well as what <strong>Lanterman</strong>’s role and relationships<br />
are with the many other agencies and service<br />
delivery systems, so that it makes sense and you feel<br />
able <strong>to</strong> access these different resources.<br />
• Share all the in<strong>for</strong>mation we have about<br />
the available service options, offering our<br />
recommendations in a constructive manner. We<br />
will be honest about what we are and are not able<br />
<strong>to</strong> do. If we cannot help you, we will try <strong>to</strong> find<br />
someone who can.<br />
• Respect your right <strong>to</strong> privacy and hold in confidence<br />
all in<strong>for</strong>mation obtained in the course of<br />
professional service.<br />
• Solicit your ideas and suggestions about how we<br />
can improve our services.<br />
• Stay current in our field, and maintain professional<br />
standards.<br />
<strong>Guide</strong> <strong>to</strong> <strong>Lanterman</strong> Regional Center <strong>for</strong> <strong>Early</strong> <strong>Start</strong> <strong>Families</strong>