11.11.2014 Views

Guide to Lanterman for Early Start Families - Frank D. Lanterman ...

Guide to Lanterman for Early Start Families - Frank D. Lanterman ...

Guide to Lanterman for Early Start Families - Frank D. Lanterman ...

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

<strong>Lanterman</strong>’s Service Commitment<br />

In all of our interactions with families, we are committed <strong>to</strong>:<br />

• Treat you with courtesy and respect, and listen<br />

attentively <strong>to</strong> your concerns – with understanding<br />

and without judgment.<br />

• Be sensitive <strong>to</strong> and acknowledge cultural<br />

differences.<br />

• Encourage you <strong>to</strong> make your own in<strong>for</strong>med choices,<br />

and respect and support your decisions.<br />

• Respond <strong>to</strong> requests as quickly as possible and<br />

explain any delays.<br />

• Respond promptly and constructively <strong>to</strong> your<br />

concerns. If you feel we have not been responsive or<br />

have caused you <strong>to</strong> be dissatisfied with <strong>Lanterman</strong>,<br />

we will <strong>for</strong>ward your complaint <strong>to</strong> the appropriate<br />

authority <strong>to</strong> respond quickly and constructively <strong>to</strong><br />

your concerns.<br />

• Come <strong>to</strong> meetings and appointments promptly,<br />

prepared with the necessary in<strong>for</strong>mation.<br />

• Explain the regional center service delivery system,<br />

as well as what <strong>Lanterman</strong>’s role and relationships<br />

are with the many other agencies and service<br />

delivery systems, so that it makes sense and you feel<br />

able <strong>to</strong> access these different resources.<br />

• Share all the in<strong>for</strong>mation we have about<br />

the available service options, offering our<br />

recommendations in a constructive manner. We<br />

will be honest about what we are and are not able<br />

<strong>to</strong> do. If we cannot help you, we will try <strong>to</strong> find<br />

someone who can.<br />

• Respect your right <strong>to</strong> privacy and hold in confidence<br />

all in<strong>for</strong>mation obtained in the course of<br />

professional service.<br />

• Solicit your ideas and suggestions about how we<br />

can improve our services.<br />

• Stay current in our field, and maintain professional<br />

standards.<br />

<strong>Guide</strong> <strong>to</strong> <strong>Lanterman</strong> Regional Center <strong>for</strong> <strong>Early</strong> <strong>Start</strong> <strong>Families</strong>

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!