Roadmap & Planning Workbook - US Office of Government Ethics

ethics staff along the lines of substantive reporting using the eFiling program. For
example: a Filer might ask about reporting underlying assets in a managed
investment account.
If your agency’s Help Desk will have any eFiling application responsibilities
address staffing issues, training of those personnel, supplementing the Help Desk
with additional personnel, features to plan for, implementation escalation paths,
and end-user self-help such as intranet content, Quick References.
8 Communications Plan: Decide how to inform agency users about the eFiling
solution. Determine who and when that information will be distributed. Draft the
information.
9 Training Strategy & Plan: Identify who will be trained, how and when that
training will occur, and what training materials are needed. Document these.
Include information on both end-user and support personnel training. Be sure to
evaluate all training methods for the migration, including instructor-led training,
brown-bag sessions, and “on-demand” computer-based training (CBT).
10 Test Plan: Include information on how you plan to test your new eFiling system.
For example, you may plan to have several staff access the system as “pretend”
Filers, others as report reviewers, and still others as certifying authorities.
Someone will need to “register” each of the users in the appropriate roles and
provide introductory guidance to them on their respective test roles and
responsibilities. If that succeeds then consider a limited test with real filers,
reviewers, and certifying authorities. Once that succeeds, consider a pilot of a
significant portion of the agency users, perhaps New Entrant filers, before full
agency-wide deployment.
Identify:
• Test scenarios
• How to measure success of the test
• Who decides on success
Proof of Concept
The goal of the Proof of Concept (PoC)
phase is to carefully evaluate the eFiling solution to see how it performs the desired
tasks. This can also be a showcase for final agency approval. This phase enables
further feedback and refinement on the eFiling solution and is another opportunity for
“fixing” it. Many agencies will use their ethics staff for the PoC. If you do that, temper
the findings based on how representative these users are of your general Filer
population.
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