white paper on performance management for community ... - FACA

NASCSP 2013
The Assumptions in the draft TOC also show that Community Action believes bundled services
have a significant and measurable positive impact on low-income families. This is grounded in
CSBG Statute language found in Sec.672(2)(B) as well as research conducted by the Annie E.
Casey Foundation (AECF). In its report “An Integrated Approach to Fostering Family Economic
Success,” the AECF found that a set of services in at least three focus areas yielded greater
results for customers than the provision of a single service in a specific focus area.
The Network maintains a multi-level approach to meeting needs of program participants, using
either a “light touch” or “deep touch” as appropriate to provide assistance. NASCSP is
introducing these terms to help explain a phenomenon revealed by the results of the CSBG
Information Systems (IS) Survey data in the past several years: the number of program
participants served exceeds the number of program participants who achieve outcomes that
indicate movement toward family self-sufficiency. We posit that this is due to a difference in
service goals and expected outcomes. NASCSP proposes to explore the distinction between the
one time services provided to Community Action program participants – which we call "light
touch" – versus a comprehensive set of bundled services – which we call "deep touch" –
provided to assist families as they move toward self-sufficiency. Appendix B includes a figure
that provides greater detail on these two strategic paths to service delivery within Community
Action. As we begin to outline options for updating performance measurement within
Community Action, NASCSP suggests ROMA Next Generation employ service counts to capture
light touch activities, such as food baskets, LIHEAP, or income tax preparation. Program
participants receiving bundled services, whether delivered by the CAA or a partner organization
in the community, will be captured through observing, documenting, and reporting progress
over time and across multiple domains.
The Network also believes that, to the greatest extent possible, CAAs should use evidenceinformed
and evidence-based family self-sufficiency and community revitalization service
strategies as highlighted in the CSBG Statute Sec.672(2)(C). The strategies, as noted earlier, are
driven by a community assessment. OCS defines evidence-informed and evidence-based
practices as follows:
Evidence-informed practices: Approaches that use the best available research and practice
knowledge to guide program design and implementation within context. This informed
practice allows for innovation and incorporates the lessons learned from the existing
research literature.
Evidence-based practices: Approaches to prevention or treatments that are validated by
some form of documented scientific evidence. These could be findings established through
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