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142 Order, Delivery and Return Policies Ordering made easy... Visit www.shop.ivoclarvivadent.com to place orders online 24/7. Additional support is available from our Customer Service Associates by calling Toll-Free 1-800-533-6825 Monday through Friday 8:00 a.m. – 7:00 p.m. (EST), or e-mail at customer.service@ivoclarvivadent.com. In addition to payments by check or leasing, Ivoclar Vivadent, Inc. accepts MasterCard, Visa, Discover*, American Express*. *Available in U.S. only. Terms of Sale/Purchasing Options • Payment due Net 30 days from invoice date. • All past due transactions incur interest charges of 1.5% per month (18% per year). • Shipments are F.O.B. Amherst, NY. • All prices are subject to change without notice. • Leasing plans may be available upon request. • Invoice order terms and conditions apply. • Order not accepted unti reviewed and accepted by Ivoclar Vivadent. Delivery Services • Our standard shipping method in the U.S. is via UPS Standard Air Service. • Alternative services are available for priority and 2 nd day. Satisfaction Guarantee Ivoclar Vivadent, Inc. is proud to extend a 30-day “Satisfaction Guaranteed” return policy. Any Ivoclar Vivadent, Inc. product or equipment that does not perform to the satisfaction of the customer will be replaced or credited within 30 days of purchase by the customer. NOTICE Prices in effect August 15, 2011 The statements presented herein are based upon the best available data and practices known to Ivoclar Vivadent, Inc., at the present time, but are not representations of warranties, expressed or implied of performance, results or comprehensiveness of such data, nor is the freedom from any patent, or an offer of license under any patent, owned by Ivoclar Vivadent, Inc., or by others to be inferred. If not properly used, the products mentioned herein can be hazardous. All purchasers of these products should communicate all the health and safety information about the products to their customers or employees as the case may be. Ivoclar Vivadent, Inc., recommends that, before anyone uses or handles the products mentioned herein, they read and understand the precautionary and other information on the product label and instructions, as well as in the Material Safety Data Sheet. Product Return Policy: Consumables (Porcelain, Merchandise, etc.) • Must be in saleable condition to receive credit. • Discontinued, obsolete, expired, damaged or opened items will not be accepted for credit. • Amount credited will be based on invoice price less 15% restocking fee. Invoice must accompany product return. • Shipping charges are the responsibility of the customer. Alloys • Return of High Noble and Noble metal products in saleable condition will be credited based on invoice or current market value (if lower) less $15.00 per ounce. Such products which are not in saleable condition will be processed by refining and credit will be calculated accordingly. • Predominantly base metal products returned in saleable condition will be credited based on invoice less $3.50 per ounce. • Invoice must accompany product return. • Shipping charges are the responsibility of the customer. Equipment • Equipment under warranty will be repaired according to the terms of the specific equipment warranty. • Equipment out of warranty will be repaired with all charges (including parts and labor) the responsibility of the customer. • Used equipment cannot be returned for credit. Teeth • Complete sets of teeth may be returned only in exchange for the equivalent value of new teeth. • Broken sets of teeth may be returned only in exchange for the equivalent value of complete sets. Broken sets will be accepted up to a <strong>max</strong>imum value of 50% of a customer’s previous month purchases. • In order to qualify for exchange, teeth must (a) currently be available in the Ivoclar product line, (b) be on their original card (loose teeth cannot be accepted), and (c) clean, not adjusted or ground on. • Shipping charges are the responsibility of the customer. All returns should be sent to: Ivoclar Vivadent, Inc. Attention: Returns Department 175 Pineview Drive Amherst, NY 14228
Introducing CASE PLANNER Improve Communication Reduce Costly Rework Drive Prescriptions • Improve Case Planning Efficiency and Lab-Dentist Communication. • Reduce costly rework to <strong>max</strong>imize throughput and bottom-line profitability. • Reach and develop new clients through innovative, FREE online channels. • Clinical photo uploads, custom shade characterization, digital prescriptions, and case status tracking directly from any Internet ready mobile device http://intercom.ivoclarvivadent.com
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IVOCLAR VIVADENT Technical Products
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2 0 1 1 - 2 0 1 2 T E C H N I C A L
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all-ceramics IPS e.max ® • IPS E
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equipment porcelain accessories
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generation of furnaces. Less is mor
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alloys casting materials Alloys •
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