10_1st_quarter:Layout 1.qxd - Careers at DH Pace Company

Employee
NEWSLETTER
1st Quarter 2010
E.E. Newcomer Enterprises, Inc. Family of Companies
D.H. Pace Company, Inc.
Award Recipients from the
2009 Employee Appreciation Dinners
can be found on page 2
Overhead Door Group • D.H. Pace Commercial Group • D.H. Pace Systems Integration Group • Ankmar
The Results Are In from our 2009 Wellness Fair
During the summer of 2009, D.H. Pace teamed up with BlueCross
BlueShield of Kansas City (BCBSKC) to offer employees and their
dependents over the age of 18 enrolled in our company insurance
plan, the opportunity to participate in a Wellness Fair and to complete
a Health Risk Assessment.
Forty-one percent of our eligible employees participated in this
event. The primary health risks identified were:
• high body weight • lack of physical activity
• high blood pressure • low compliance with
• smoking
preventive care exams
• high stress level
Based on these and other indicators, the Company is implementing
a Health and Wellness Initiative beginning later this
year. Wellness promotion programs and wellness tips will be offered
to employees to empower them to lead longer, healthier lives.
These programs will offer varying topics of interest and needs related
specifically to the health risk factors listed above and will be
communicated via several methods through your division’s Activity
Committee, including the quarterly employee newsletter, work place
posters, webinars, and our 2010 Wellness Fair, which will be held
during the second quarter of 2010.
Please watch for information that will be distributed within the
next few weeks that will provide you information on how you can
get started on a healthier lifestyle in 2010.
Ray Pate Retires!
Ray Pate, an installer with
Overhead Door Company of Atlanta,
retired on Monday, January
4, 2010, after 35 years with
the company.
Ray has been a great asset to
the company and will be
missed, but we wish him the
best of luck in retirement! Congratulations
and thank you, Ray,
for your 35 years of service!
Over the course of the last six weeks, I have
traveled to our eight annual award dinners
and visited each of our operating divisions. I
have now attended these events every year
for the last 30 years. This year I am especially
impressed with the optimism and determination
that I see on the part of our employees in
every location. In spite of a challenging economy
and stiff competition, I hear many stories
of victories won and new opportunities
discovered.
As a company, we have performed relatively
well in past recessions and 2009 has
been no exception. For the year, invoiced
sales increased to over $198 million. Thank
you for your contribution to these outstanding
results. The work you are doing to adjust
to a constantly changing marketplace is inspirational.
Even more impressive is the ongoing
commitment I find to sustain our core
principles.
Jim Collins, in his article Building your
Company’s Vision, writes, “Companies that
enjoy enduring success have core values and
a core purpose that remains fixed while their
business strategies and practices endlessly
adapt to a changing world.”
As a service company, it is critical to our
long-term success that we remain committed
to our core principles even as we face the
need to change. These principles include:
• consistently delivering great customer
service
• honesty and integrity in everything
we do
• effective teamwork and communication
• commitment to excellence
• strong competitive spirit
These principles form the unchanging foundation
of all successful service organizations.
We are no exception. Today we are blessed
with a strong reputation and position in the
marketplace thanks to the work of a large
number of dedicated employees over many
years. It is up to us to protect this legacy and
to build upon it by continually demonstrating
these core principles in our actions each and
every day.
My time with you at the award dinners
has reinforced my confidence these principles
are alive and well throughout our Organization
and my belief that as long as they remain
so our future is secure.
Thank you for your ongoing efforts in
serving our customers and representing our
Organization.
Rex Newcomer • CEO • DHPace Company

Employees Receive Awards at Annual Dinners
During the Employee Appreciation Dinners held in January and February, several awards were presented to employees
in recognition of their achievements in 2009. Congratulations to the following employees:
Overhead Door Company of Atlanta
Michele Scott • OHD Employee of the Year
Brian Hine • PSI Employee of the Year
Stephanie Smith • Rookie of the Year
James Giddens • Golden Glove Award
Jacob Keene • Commitment to Excellence
Ken Thompson • Residential Installer of the Year
Brian Openshaw • Commercial Installer of the Year
Sean McGeown • Commercial Entry Door Field Employee of the Year
Randy Strickland • Residential Service Technician of the Year (All Around)
Chris Gilmartin • Residential Service Technician of the Year (Top Revenue)
Jason Taylor • Commercial Service Technician of the Year (All Around)
David Howe • Commercial Service Technician of the Year (Top Revenue)
Gary Wright • Outstanding Sales Performance – Commercial Products
Don Hicks • Outstanding Sales Performance – Service Sales
John Huddleston • Outstanding Sales Performance – Residential Products
Overhead Door Company of Kansas City
Danny Nolan • Employee of the Year
Michelle Presko • Commitment to Excellence
Sara O’Dwyer • Customer Service Award
Brooke Dressen • Rookie of the Year
Charlie Schloegel • Rising Star Award
Jimmy Jones • Curt Carey Award
Eric Martinez • Residential Installer of the Year
Keith Carey • Commercial Installer of the Year
Tony Patterson • Residential Service Technician of the Year
Leonard Hutchinson • Commercial Service Technician of the Year
Kirk Soares • Top Service Technician Sales Leader-Residential Products
Mike Pruett • Top Service Technician Sales Leader-Commercial Products
Joe Legrotte • Outstanding Sales Performance-Residential Products
Erin McGaw • Outstanding Sales Performance-Commercial Products
Overhead Door Company of St. Louis
Carolyn Justvig • Employee of the Year
Jennie Ford • Manager’s Award
David Byrne • Rising Star Award
Ashley Fleetwood • Commitment to Excellence
Patty York • Phoenix Award
Dave Bodewitz • Installer of the Year – Residential Products
Mike Crosby • Installer of the Year – Commercial Products
Larry Range • Most Valuable Residential Service Technician
Darren Pfau • Most Valuable Commercial Service Technician
Jesse Hines • Most Valuable Commercial Entry Door Field Technician
Bob Best • Service Tech of the Year – Overall Sales Performance
Brian Price • Outstanding Sales Performance-Residential Products
Pat Arman • Outstanding Sales Performance-Commercial Products
Overhead Door Company of Springfield
Jeremy Henne • Employee of the Year
Keith Sebastian • Rising Star Award
Tom Reeves • Technician of the Year
Don Sartin • Salesman of the Year
Overhead Door Company of Wichita
Joe Shannon • Rookie of the Year
Michael Bohannon • Rising Star Award
Traci Bush • Golden Glove Award
Adam Robinson • Technician of the Year
Carol Sanders • Salesperson of the Year
D.H. Pace Company/Ankmar-Colorado
Janet West • Employee of the Year
Filiberto Zuniga • Golden Glove
Jaime Meza • Rookie of the Year
Mario Pliego • Commitment to Excellence - Denver
Brent Lubberman • Commitment to Excellence - Colorado Springs
Cody Sears • Commitment to Excellence - Loveland
Mike Foster • Outstanding Commercial Sales Performance
Dick Neuhalfen • Outstanding Residential Sales Performance
Mark Meinen • Commercial Service Technician of the Year
Cory Hopper • Commercial Installer of the Year
Larry Edwardson • Residential Service Technician of the Year
Kerry Friesen • Residential Installer of the Year
D.H. Pace Construction Services - Kansas City
Bonnie Jones • Employee of the Year
Jerry Myers • Rookie of the Year
Danny Nolan • Golden Glove Award
James Watkins • Commitment to Excellence
Randy Butz • Customer Service Award
Carlene Tresnak • Excellence in Sales Award-5 Stars
Elizabeth Adams • Excellence in Sales Award-4 Stars
Laura Coleman • Excellence in Sales Award-3 Stars
Jason Calloway • Excellence in Sales Award-3 Stars
Kim Haley • Excellence in Sales Award-2 Stars
Ashley Wyman • Excellence in Sales Award-2 Stars
Nick Sobba • Project Manager of the Year
• Project of the Year: Kauffmann Stadium Renovation
• Elizabeth Adams, Jessie Bryant, Dean Edmisten, Eric
Farley, Brian Hursh, Dustin Locke, Ryan Locke, Michael
Scott, Mike Shaw, Nick Sobba, Jodi Teevan, Carlene
Tresnak, Charlie Wiggins, and Kathleen Winner
D.H. Pace Company - Springfield
Adam West • Employee of the Year
Ken Phelan • Rookie of the Year
Brian Klein • Golden Glove Award
Trishia Roberts • Commitment to Excellence
D.H. Pace Company - Tempe
Teresa Suarez • Employee of the Year
Seana Lyon • Golden Glove Award
Travis Thiel • PSI Technician of the Year
John Magnee • PDS Technician of the Year
Dave Morefield • PSI Salesman of the Year
John Armenta • PDS Salesman of the Year
Jason Lewis • Top Service Technician Sales Leader
D.H. Pace Company - Home Office
• Commitment to Excellence - Large Project
• Tracie Folscroft, Brian Fuller, Rhonda Johnson, Chris Mann,
Shaw Merideth, Lisa Myers, Brenda Schindler, Debbie Smith, and
Kayleen Wyzard
• Commitment to Excellence - Small Project
• Steve Auckly, Tracy Collins, Laurie Hall, Shawn Koval, Ben Kramer,
Nicole Moore, and Gary Vogel
PAGE 2 • 1st Quarter 2010

Divisions Support Those in Need During Holiday Season
Over the holidays, each division chose an organization or cause to
support and we were overwhelmed with just how much we were
able to give. Thank you to everyone who participated!
Overhead Door Company of Atlanta
We participated in the Marine Corps. Toys for Tots campaign during
November and December 2009. We included the toy campaign
information in our radio advertisements and offered a discount to
customers who donated toys. Employees also contributed,
and between customer and employee donations, we collected
in excess of 300 toys. During the year, we also took part in
the Habitat for Humanity new home construction project in Jonesboro,
GA. Several of our installers - Spencer Ashmore, Sam Davenport,
Mike Morris, Jonathan Tanner, Ken Thompson, and
Tommy Tuzar - worked after hours to install eight garage doors
and eight operators in one day to meet the project deadline.
Overhead Door Company of Kansas City and
D.H. Pace Facilities Group-KC
We continued the “Adopt-A-Family” relationship with the
Guadalupe Center and provided Christmas gifts for a family of
four and senior citizen women. We also felt the need to reach out
to military personnel that are related to our employees. Our list
consisted of six troops: four located within the U.S., one in Iraq,
and one in Japan. A care package containing necessities, snacks,
and Lowe’s gift cards (to those located in the U.S.) were delivered
by Christmas Day.
Overhead Door Company of St. Louis
We had a food drive for Centennial Christian Church Food Pantry.
We were able to supply over 20 large boxes of canned goods, 200
frozen chickens, oranges, and some extra cash. With this, the food
pantry was able to provide close to 200 families with a basket of
food for Christmas. It was a great feeling to help those families in
need during the holiday season. We learned about this organization
through Debra Carter, our residential service dispatcher, who
serves as the co-chairperson for the organization.
Overhead Door Company of Wichita
We had a great success this year in many ways. One of these successes
was our toy drive for Toys for Tots. We had several toys for
all ages that were donated by our staff. We hope to continue the
tradition next year and can hopefully increase our donations and
employee participation each year.
Overhead Door Company of Springfield
We decided to send care packages to two soldiers. One soldier is
the son of one of our field technicians, and the other is a former employee
that is serving in the military. We raised funds and sent each
a Christmas Card signed by everyone, with gift cards inside. We
chose this because there are a lot of veterans that work here and
we know it’s hard to be away from family for long periods of time.
We wanted to let them know that we appreciate what they do for
us and the sacrifices that they make to serve our country.
D.H. Pace Company/Ankmar-Colorado
We held a food drive in conjunction with the Food Bank of the Rockies
(FBR). We were able to fill four boxes with food and raised $60
to donate directly. We had excellent participation and FBR was very
appreciative. We also supported Cell Phones for Soldiers by donating
old cell phones. These were recycled and the funds were used to
send our troops phone cards. We had a great outpouring from both
our staff and our wholesale customers.
D.H. Pace Company-Corporate and
D.H. Pace Construction Services-KC
We held a coat and blanket drive for Project Warmth. We completely
filled two large bins and well surpassed our goal! It was a great feeling
to be able to help families in need during the holiday season and
the donation was greatly appreciated by Project Warmth.
D.H. Pace Company-Tempe
We made the choice to have a food drive for the United Food Bank
(UFB). UFB distributes food to over 250 different organizations, including
Boys and Girls Clubs of America and homeless shelters
statewide, and the requests for food from UFB has increased 60%,
unfortunately the donations have not. We donated whole grains,
peanut butter, canned fruits and vegetables with a goal to fill two
3 ft. x 2 ft. boxes. Our food drive was a great success and we plan
to head another one in the spring!
IDA Scholarship
Opportunity
Reminder: In the previous newsletter we promoted a scholarship
opportunity through the International Door Association
(IDA) available for employees and their family members.
The following scholarships are offered:
• $2,000 for a full-time undergraduate university,
college, community college, vocational and technical
college
• $1,000 for part-time undergraduate studies.
Schools must be state certified or licensed.
The application will be available on March 1, 2010, at
www.doors.org and accepted through July 15, 2010. Good
luck! For more information or a direct link, log on to Ultipro.
1st Quarter 2010 • PAGE 3

Training Tidbits
• New hires - 56 hours of training: Safety
Training-Warehouse, Safety Training-Office,
and Lean Six Sigma and Phone Etiquette
modules.
• Kansas City presented CED and OHD training
sessions with participants from the
Kansas City, Atlanta, and Las Vegas divisions.
• DHPace team members attended many
vendor training sessions during the quarter,
both on- and off-site. Company-wide team
members attended 662.25 hours of vendorbased
training.
• Seventy-eight and a half hours of other internal
training included:
• Fire Check training
• Smith Systms Refresher
• Fire Door Drop Test
• OSHA 30-hour Construction
• The Pace University Team, in conjunction
with division Sales Representatives, delivered
NFPA 80-2007/Fire Check training to a
group of codes/fire prevention industry end
users. Approximately 28 individuals attended
this event.
• Division Human Resources Representatives
came to Kansas City to learn the new UltiPro
Performance Management software.
The Goings-On
Atlanta
• In early October 2009, department managers
presented Smith Systems Refresher
to a group of 17 team members.
Denver
• Horton’s Kirk Tierce hosted a Lunch-n-
Learn. The topic of discussion was Automatic
Door Applications.
• Curt Cummings, DHPace Corporate Safety
Manager, presented OSHA 30-Hour Construction.
• Bob Stephens, OHD Sr. VP-Operations, conducted
a Fire Door Drop Test training session.
Kansas City
• Bob Karrer, with Von Duprin, presented a
Lunch-n-Learn session covering Exit Devices
and LCN Door Closers.
• Becky Raffety conducted a session on Call
Management Updates. She also presented
a session on the UltiPro Performance Management
to her team members.
• David Hildebrand, with Assa Abloy, presented
material on Hurricane-Coastal
Windstorm Codes: Hollow Metal and
Hardware Solutions.
St. Louis
• Two team members completed the Fire
Door Inspectors training. Congratulations
to Jesse Hines and Benedict Norton!
• Seven individuals attended the Optex Technologies,
Inc./Sensors for Automatic Doors
session presented by Scott Robinson.
• In November 2009, Mike Killian, with Albany
High Speed Doors, delivered a short
presentation on Ameren UE Energy Rebate
for High Speed Doors.
• AD-Seriers Lever Electronic Access Control
Locks was the topic of discussion for 10
team members and Ingersoll-Rand representatives.
Tempe
• Seven team members attended RS2 Training,
presented by Ty Caudill.
• John Dobradenka, with Panasonic, delivered
Onssi/I-Pro training.
• Pelco’s John Cossman conducted CCTV
training.
• Access Control training was presented by
Maxxess.
• Charlie Sanner, with DMP, conducted
alarms instruction.
• Randy Lehman, of Hirsch, delivered Access
Control training.
Classes on the Horizon
• Company-wide — Discrimination and Harassment
Prevention Training (Feb-April
2010).
If you have any questions about training,
please contact Jerry Rice at jerry.rice@dhpace.com,
or call 816-480-2606.
Dependent Insurance Audit Coming Soon
As previously announced, in the upcoming weeks you will receive information from Loctkon
Benefit Group regarding a dependent insurance audit. PLEASE DO NOT DIS-
CARD THE INFORMATION. All employees with dependent coverage will be required
to submit documentation to verify the status of their dependents.
What is a dependent insurance audit?
A dependent insurance audit is performed to verify the eligibility of our dependents receiving
healthcare benefits through D.H. Pace. The audit will be conducted to verify the
accuracy of our current records to ensure the company is complying with our fudicial
and legal duties.
Who will conduct the audit?
D.H. Pace has contracted with Lockton Benefit Group to conduct the dependent insurance
audit. Lockton is the world’s largest, privately-owned, independence insurance
broker. Lockton was founded in Kansas City, Mo., in 1966 and since that time has
grown to become the 10th largest insurance brokerage firm in the world.
Milestone Anniversaries
for 1st Quarter in 2010
• George Strovinskas
• Danny Hannon
• Ben Kramer
• Jay McDonald
• Monika Noll
• Walter Paul
• Carolyn Justvig
• Hank Koepke
• Gerry Moenning
• Mike Morris
20 Years
15 Years
10 Years
OHD-Atlanta
OHD-St. Louis
PACE-Corporate
OHD-Atlanta
PACE-Corporate
OHD-Atlanta
OHD-St. Louis
PACE-Tempe
OHD-Kansas City
OHD-Atlanta
PAGE 4 • 1st Quarter 2010

Teamwork and Code Expertise
Help Save $70k Sale!
Building Codes — Friend or Foe?
Jerry Rice (DHPU), working in conjunction with Erin McGaw
(OHD-KC) and Randy Batt (OHD Commercial New Construction
Supervisor), was able to use adopted codes to our advantage—and
our customer’s advantage—and stave off our
competitor’s advances. Great teamwork!
Most divisions have someone they can use internally to help
with code interpretations, but if you need help with a more complex
issue or have done all you can and need a fresh set of eyes
on the data, then give Jerry a call. Glad to help!
FireCheck ®
Well, OHD-Atlanta did it again! They booked some more inspection
business with a hospital and also received approval
from a repair quote based on the inspection from last year. Kudos
to the Entry Door Department team!
OHD-Kansas City has some smaller cities adopting the new
codes in 2010. Here’s hoping the Fire Marshals put some “teeth”
to enforcement.
Service Program Reports
Kevin Dunn, Mike Henley, Ben Kramer, and Tracie Folscroft
(DHP-Corporate) have completed the automated delivery of the
monthly Service Program reports. Nice Job!
New Survey Software Purchased
Because of the importance of feedback from various sources—employees,
customers, vendors, and sub-contractors—we have purchased
a more “robust” survey software application.
This new tool will allow us to pull and integrate data about the
customer directly from Baan into the survey software, allowing us
to more easily connect all the different factors about the install or
service with the survey results.
It also has a nice reporting feature set and the ability to do e-
mail alerts. Implementation is underway.
If you have any questions about Lean Six Sigma, surveys, codes,
or have an improvement idea, please e-mail Jerry Rice at
jerry.rice@dhpace.com, or call 816-480-2606.
Vehicle and Injury Summary
for the week ending December 31, 2009 is as follows:
Overhead Door Company of Wichita
3,480 Days since a Lost Time Accident (06/20/2000)
Congratulations to the following divisions that have received awards
from the National Safety Council. These awards were presented at
the Employee Appreciation Dinners.
MILESTONE AWARD
D.H. Pace Construction Services-Kansas City
197,500 hours without a lost time incident
Overhead Door Company of Atlanta
133,900 hours without a lost time incident
Overhead Door Company of Kansas City
62,500 man hours without a lost time incident
PERFECT RECORD AWARD
Overhead Door Co. of St. Louis and Overhead Door Co. of Springfield
5 years without a lost time incident
LEADERSHIP AWARD
Overhead Door Co. of Wichita and D.H. Pace PDS/PSI • Phoenix
12 months without a lost time incident
D.H. Pace PDS/PSI • Phoenix
2,057 Days since a Lost Time Accident (5/4/2004)
Overhead Door Company of St. Louis
2,025 Days since a Lost Time Accident (12/04/2006)
Overhead Door Company of Springfield
526 Days since a Lost Time Accident (07/24/2008)
D.H. Pace Commercial Group
221 Days since a Lost Time Accident (05-19-2009)
Overhead Door Company of Atlanta
154 Days since a Lost Time Accident (07-31-2009)
Overhead Door Company of Kansas City
77 Days since a Lost Time Accident (10-06-2009)
Previous Record 394 Days
D.H. Pace Door Services/Ankmar • Denver
63 Days since a Lost Time Accident (10-30-2009)
1st Quarter 2010 • PAGE 5

D.H. Pace Company, Inc.
1142 Clay
North Kansas City, MO 64116
Return Service Requested
D.H. Pace Company Values and Policies
As a new year unfolds, it is a good time to reflect on the values and policies that represent the culture at D.H. Pace Company. It is understood that
we all believe and abide by these core values and translate them into our daily behaviors. D.H. Pace Company believes these values and policies
will help the Company and its employees succeed.
CORPORATE VALUES
WE BELIEVE in providing a safe and secure environment with challenging
opportunities for every employee in the organization.
WE BELIEVE in providing an environment that encourages openness,
self-discipline, and personal growth for every employee in the organization.
WE BELIEVE in respecting the value every employee contributes to all
our corporate objectives every day.
WE BELIEVE that meeting our customers’ needs by providing timely
and superior service, the best product, and the utmost respect for each
customer must be our number one objective every hour of every day.
WE BELIEVE each of us throughout the organization must “care about
each other and respect each other” for our company to live each day by
the beliefs set out above.
WE BELIEVE our company can achieve its profit objectives and operate
day-by-day with a very high standard of ethical and moral values,
and that these will be in harmony, one with the other, day-by-day,
week-by-week, month-by-month, and year-by-year.
PHILOSOPHY STATEMENT
“To respond to the needs of our customers by providing the best service, the
best products, and the best installation in a friendly, courteous, professional
and efficient manner. Although we are in business to make a profit, we must
never lose sight of the fact that the customer is the one who pays our wages.
Our treatment of the customer and our employee interaction should always reflect
this theory.”
EEO POLICY STATEMENT
D.H. Pace Company, Inc., including all of the Company’s divisions (collectively
referred to as “Pace”) is an Affirmative Action Employer and provides
equal employment opportunities (“EEO”) to all employees and applicants for
employment without regard to race, color, religion, gender, sexual orientation,
national origin, age, disability, marital status, amnesty, or status as a
covered veteran in accordance with applicable federal, state, and local laws.
Pace complies with applicable state and local laws governing non-discrimination
in employment in every location in which the Company has facilities.
This policy applies to all terms and conditions of employment, including,
but not limited to, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training.
PAGE 6 • 1st Quarter 2010