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Problem Solving<br />

A list is provided below describing a series of situations<br />

which may take place while the device is in use. Please<br />

check the list before contacting Customer Services.<br />

1. Restarting the device (resetting procedure)<br />

<br />

The device can be restarted by pressing the reset button and keeping it pressed for at least<br />

5 seconds.<br />

Note: The device will be automatically restarted by pressing the reset button. All users will be<br />

deleted from the List of Authorisations, with the exception of the Administrator and the<br />

PIN code.<br />

2. The Network Light is off<br />

Check that the USIM card has been inserted into the USIM slot and that is correctly<br />

locked.<br />

If the USIM card has been inserted and locked correctly and the Network Light is still<br />

off, press the reset button for 5 seconds to restart the device.<br />

Note: All users will be deleted from the List of Authorisations once the device is reset, with<br />

the exception of the Administrator.<br />

Please contact Customer Services if the device still fails to function properly after it has<br />

been reset.<br />

3. The Battery Light is red continues to flash on and off<br />

<br />

<br />

<br />

<br />

Check that the USIM card has been inserted into the USIM slot and that is correctly<br />

locked.<br />

If the Network Light stays red and continues to flash on and off, move the device to<br />

another position because the radio signal is insufficient in that particular position.<br />

Using your video phone, check for UMTS network coverage.<br />

If, the light has not changed to yellow or green after you have tried a number of different<br />

positions, press the reset button for 5 seconds to restart the device.<br />

Note: All users will be deleted from the List of Authorisations once the device is reset, with<br />

the exception of the Administrator.<br />

Please contact Customer Services if the device still fails to function properly after it has<br />

been reset.<br />

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