annual report - City of Bayswater

Community services
Home and Community Care
City of Bayswater Home and
Community Care Program (HACC)
helps older people and young
people with disabilities to be more
independent at home and in the
community.
Services for eligible local residents
includes domestic assistance, social
support, day centre, information and
advocacy, Meals on Wheels and local
transport. This year a new service
was introduced called Wellness in the
Kitchen to help with meal preparation
in the home, as well as provide
support with shopping, addressing
dietary needs and providing social
contact for people living alone. This
service is also delivered in group
settings, allowing social interaction,
education and skill development.
In 2008-09 the HACC services
received $1,071,659 million of State
and Commonwealth Government
funding, allowing the provision of
services to about 500 clients.
This year a survey was conducted to assess the quality of service being
provided to clients receiving HACC services. The survey questions were
based on the HACC National Service Standards which provide a framework
for the delivery of quality programs. An overwhelming 224 people
responded to the survey providing responses that indicated a high level of
satisfaction with the services being received.
Total Home and Community Care assessments in 2008-09
Service New Review
Domestic assistance 43 109
Meal preparation 8 0
Adult Day Centre 18 62
Bayswater Leisure and Information Service
program (BLIS) 9 32
Transport 8 13
Social support 19 75
Meals on Wheels 63 74
TOTAL 168 365
Meals on Wheels
The Meals on Wheels service continues to provide freshly cooked hot meals
to those people in the community unable to cook for themselves. A total of
37,043 meals were delivered throughout the year by a team of committed
volunteers. There has been a slight decrease in numbers of meals delivered
this year and this could be a result of the new Wellness in the Kitchen
program which supports home meal preparation.
Community development
Senior citizens’ centres
Within the City, three senior centres
located in Maylands, Bayswater
and Morley provided a wide variety
of activities for people aged over
50 years. Participants took part
in lunches, fundraising activities,
computer classes and outings to
places of interest. The centres also
offered subsidised podiatry services
and hairdressing.
Each centre is run by an
incorporated management
committee with the support of a
council officer. They have nominal
annual membership fees and
there are more than 500 members
between the three centres.
Volunteers
The City has a committed team of
over 200 volunteers contributing
their time to many programs such as
recreation, Home and Community
Care, library, bus driving, Youth
Advisory Committee, environmental
services and Justice of the Peace.
Meals on Wheels still engage the
largest number of volunteers in any
one program and without them the
service to the community would not
exist. In recognising the efforts of
these volunteers, the City hosted
two luncheons during the year where
awards and presentations were made
to those who had reached milestones
in their service to the community.
Michael Tan (instructor) and Mrs Doris Jefferies,
Maylands Autumn Centre
city of bayswater annual report 2008-09 11