Metrocard Conditions of Use - Version 6 - Adelaide Metro
Metrocard Conditions of Use - Version 6 - Adelaide Metro
Metrocard Conditions of Use - Version 6 - Adelaide Metro
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8. Refunds and Replacements<br />
8.1 <strong><strong>Metro</strong>card</strong><br />
refunds<br />
8.2 <strong><strong>Metro</strong>card</strong><br />
fare category<br />
change<br />
<strong><strong>Metro</strong>card</strong>s and recharges are non-refundable.<br />
Only protected <strong><strong>Metro</strong>card</strong>s can change from one type to another.<br />
When doing so, a new <strong><strong>Metro</strong>card</strong> will be required.<br />
You will need to visit an <strong>Adelaide</strong> <strong>Metro</strong> InfoCentre to transfer the<br />
balance to a new <strong><strong>Metro</strong>card</strong> leaving a zero balance on the previous<br />
<strong><strong>Metro</strong>card</strong>. You are able to transfer the balance to the closest $5<br />
increment, and may be required to pay additional costs to round the<br />
balance transfer to the closest $5.<br />
There are no refunds on the fee paid for the previous <strong><strong>Metro</strong>card</strong>. The<br />
same card can be retained if changed between regular and 2-section.<br />
8.3 <strong><strong>Metro</strong>card</strong><br />
category<br />
change to Seniors<br />
<strong><strong>Metro</strong>card</strong> status<br />
When changing to Senior’s Card status, the customer will be issued<br />
with a new Seniors <strong><strong>Metro</strong>card</strong> by the Senior Card Unit.<br />
By attending an <strong>Adelaide</strong> <strong>Metro</strong> InfoCentre, the value <strong>of</strong> any products<br />
on the previous <strong><strong>Metro</strong>card</strong> can be transferred to the new Seniors<br />
Card leaving a zero balance on the previous <strong><strong>Metro</strong>card</strong>.<br />
There is no refund on the fee paid for the previous <strong><strong>Metro</strong>card</strong> (refer to<br />
section 10 on Seniors <strong><strong>Metro</strong>card</strong>).<br />
8.4 <strong><strong>Metro</strong>card</strong><br />
failure -<br />
insufficient balance<br />
A <strong><strong>Metro</strong>card</strong> cannot be validated if there is insufficient balance for the<br />
trip.<br />
Customers are required to purchase a valid ticket if their <strong><strong>Metro</strong>card</strong><br />
fails to validate.<br />
8.5 Balance<br />
protection<br />
If lost, stolen or damaged, your protected <strong><strong>Metro</strong>card</strong> can be cancelled<br />
and your balance transferred to a new <strong><strong>Metro</strong>card</strong> (fee will apply).<br />
The balance transferred to the replacement card will be as per the<br />
<strong><strong>Metro</strong>card</strong> Central Computer System at the time <strong>of</strong> reporting the<br />
lost/stolen <strong><strong>Metro</strong>card</strong>. Any account variance may be recoverable from<br />
the customer.<br />
12 <strong><strong>Metro</strong>card</strong> conditions <strong>of</strong> use | <strong>Version</strong> 6 | Feb 2014