Parent Handbook - MWR Fort Leonard Wood

Part Day Preschool. A flat rate is charged for Part Day Preschool program fees and they are
due on a monthly basis.
Middle School/Teen Programs. Middle School/Teen programs are free. There may be fees
for special events, contract classes, trips, camps, and sports. Check with Youth Services for
more information.
Hourly Care Fees. Hourly care fees are due upon pick up of the child from the program.
Reservations for hourly care are essential for this program as only a specific number of children
can be accepted on a space available basis due to child/adult ratios. Reservations may be made
up to, but no more than 30 days in advance. Parents are requested to carefully estimate the time
they schedule to allow full booking of allotted spaces. We ask that you arrive promptly at your
reserved time and pick up your child promptly at the end of your reserved time. A late fee will
be charged if the child stays past the reserved time unless prior arrangements have been made
with the CDC. Reservations must be cancelled at least one hour prior to reserved time. Patrons
who fail to cancel unwanted reservations will be charged based on the time reserved. There will
be no discounts for children who are picked up early; payment will be for the full amount of time
reserved. Early arrivals may be accepted if there is space available and additional fees will be
charged in ½ hour increments. If a child is ill and reservations must be cancelled for the ill child,
any reservation made for additional children will not automatically be cancelled. Reservations
will be held up to one hour. If the child has not arrived at the end of one hour, the space will be
filled and the parent will be charged for the reserved time.
Late Pick Up Fees. Late pick up fees will be incurred if children are left at the facility/site
after closing time. Parents will be responsible to pay this late. Every effort will be made to
contact a parent or designee authorized to pick up the child. If the parent is late more than a few
times, the director will discuss the problem with the parent. If the problem is chronic, the patron
may lose the privilege of using the program. Patrons must pay the late fee the next morning or
before children are admitted into the program. The late fee cannot be put on your account and
paid with the next month’s payment.
Hardship Provision. Patrons facing long or short-term financial difficulties that affect their
ability to meet established childcare fees or payment schedules may apply for an exception to
policy. Ask your program director for details.
Leave Provisions. You may take your child out of full day care for two weeks each
registration year without having to pay for care during the time the child is away. These two
weeks are referred to as a leave credit. You may use this leave for any purpose any time after the
child has been enrolled in the program for 6 months. Two weeks notice is required and the leave
must be used in five or 10-day increments. Leave may not be carried over from year to year or
be transferred from child to child. Cash refunds of unused leave are not permitted. Children
from the same Family do not have to take leave at the same time. Children are not in attendance
during the leave credit.
Absenteeism. CYS must pay staff salaries even if children are absent. No credit or refunds
are issued for child absenteeism due to regular childhood illnesses or injuries, inclement weather,
training holidays, or facility closures of short duration (one or two days).
Termination of Services. Parents are required to give two calendar weeks written notice for
termination of contract (excluding hourly care). If not received, parents will be charged a noncancellation
fee equal to the normal fee for those two weeks. Children enrolled in full day care
(a minimum of 6 months) and haven’t used their 2 weeks leave credit may use the leave in place
of the 2 week notice to withdraw.
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