Auditing Fraud and Revenue Assurance in Tel ... - Etisalat Academy

3 DAY COURSE:
April 29 - May 1, 2012
Etisalat Academy
Course Director
Mark Johnson
20 years experience in telecom
fraud and revenue assurance
Auditing Fraud and
Revenue Assurance
in Telecom Companies
Understanding the nature and scope
of revenue risk management in
telecom companies, as well as the
strategies, business processes and
tools required to reduce revenue loss
‘A lot of useful information. Many
points to think about that drive you
to implement the approaches
needed’
Head of Internal Audit,
Rostelecom
Understand how revenue loss occurs within telecom
operators, in terms of internal and external frauds
and revenue leakage in systems and processes
Recognise the key symptoms of revenue leakage, as
well as the manifestation of technical and nontechnical
risks
Gain expertise in assessing revenue risk exposure
and in working with operational teams to devise
improved business processes or other solutions
Assure completeness, accuracy, timeliness and security
along the entire length of the revenue management
chain
The Global Leader In
Audit and Information Security Training

Auditing Fraud and Revenue Assurance
in Telecom Companies
Course Director
Mark Johnson
Mark Johnson is an individual member of the UK
Fraud Advisory Panel (FAP) and has 30 years
experience in risk management and security, with
the past 20 years being spent primarily in the
telecom fraud and revenue assurance arena.
Mark was formerly the Head of Network Fraud
Control for Cable & Wireless plc supporting Group
fraud management operations in Eastern Europe,
Africa and Latin America through the central
design and development of C&W fraud detection
software applications.
Mark has recently completed a two year assignment
at a major mobile operator where it was
responsible for managing the delivery of a very
large fraud and revenue assurance application
and call record database, covering over 30 million
subscriber accounts.
‘Mark is a friendly and jolly
person who knows his subject
well. It was a pleasure meeting
him and learning from him’
Internal Audit Manager,
Batelco
Course focus and features
In this intensive and interactive three day seminar you will be
introduced to the full range of risks facing modern telecom operators
of all types in terms of fraud and revenue leakage. Using
practical examples you will gain a full understanding how mobile
convergence and a host of new services are increasing business
complexity and contributing to rising levels of revenue risk.
Through case studies you will gain a practical understanding of
the role audit can play in identifying key vulnerabilities and gaps
in business processes, and specifying the most appropriate
control frameworks to reduce exposure.
Throughout the seminar you will gain unparalleled insights into
the actual fraud and revenue controls operated by Telecom
Companies and will be given practical examples of how losses
occur and how they are corrected that can be assimilated into
your working environment.
Key topic areas
• Understand the operational fraud and revenue assurance
issues facing Telecom Companies in the changing world of
communications
• Recognise the risks associated with Telecom Companies and
the methodologies for identifying and controlling those risks
• Gain an understanding of how to deploy the most appropriate
audit techniques to optimise coverage of fraud and RA leakage
• Discover those controls that contribute to the financial
statement assertions and how to ensure an adequate internal
control framework over financial reporting
• Gain an understanding of how to review the fraud and revenue
assurance functions in a Telecom Company and make
practical and value add recommendations for improvement
• Ensure income integrity, security and revenue leakage
prevention
Prerequisite: None
Learning Level: Intermediate
CPEs: 22
( +971 4 264 4444 7 +971 4 264 8888 * info@etac.ae

Auditing Fraud and Revenue Assurance
in Telecom Companies
Day One:
Session 1:
Telecom Fraud Control
Fraud Categories
• Fraud evolution
• Key drivers
• Classifying telecom fraud
• Fraud management tools
Session 2:
Mobile Frauds
• Typical scenarios
– Detection tools
– Investigation techniques
– Fraud prevention
Session 3:
Fixed Line Frauds
• Typical scenarios
– Detection tools
– Investigation techniques
– Fraud prevention
Session 4:
Bypass
• SIM Boxing
• IRSF
• Impae
Session 5:
Online Issues
• Social networking
• Virtual money
• Hacking, viruses and Trojans
• Phishing and identity theft
Day Two:
Session 1:
Telecom Revenue Assurance
Common Leakage Scenarios
• Pre-paid services
• Post-paid services
• Fixed Line services
• Data & VAS services
Session 2:
Revenue Assurance Strategies
• Approaches to RA
• Determining ROI
• Business case development
• Teams structure & skills
• KPIs and Metrics
Session 3:
RA Tool Selection and Implementation
• Scoping, Phasing & Planning
• Defining key features
• RFP creation
• Vendor selection
• Fundamentals of project management
• Reporting & Dashboards
Day Three:
Session 1:
Practical Risk Assessments
• Simple risk assessment approaches
• Practical risk assessment workshop
Session 2:
Risk Mitigation
• Basic risk planning
• Practical risk planning workshop
Session 3:
Communicating to Senior Management
• Developing awareness
• Marketing internally
• Presentation techniques
• Practical presentation skills session
( +971 4 264 4444 7 +971 4 264 8888 * info@etac.ae

Huawei – Etisalat Academy
LTE Certification - Professional
Why choose Etisalat Academy?
While many telecom training organisations bring PowerPoint slides to a
skills-oriented programme, our training facility features the purposebuilt
labs and workshops that will get your team to "walk the talk". We
have partnered with major telecom manufacturers and built industry
alliances across the globe to bring you the latest and the greatest in
telecom strategy, technology and equipment. Whether you're looking
for a vendor-neutral course on a cutting-edge technology, or a bespoke
training programme that equips your team with product-specific competencies
and skills, here at Etisalat Academy we've got the expertise that
will bring the desired outcome.
About Etisalat Academy
Etisalat Academy is the largest single-source provider of training and
development solutions in the Middle East. For 30 years we have been
providing consultancy and human capital development services to
telecoms, government agencies, oil & gas companies, financial institutions
and organizations across all industries and business sectors. Our
solutions range from training and development programs in business,
technology and leadership, to consultancy services in the areas of
recruitment, team building, performance management, assessment
centers and career development. Based in the United Arab Emirates and
operating a 1,200,000 square feet training facility in Dubai, our partner
network spans five continents and delivers world class training
solutions to customers in Afghanistan, Bahrain, Egypt, India, Iran, Iraq,
Kuwait, Libya, Nigeria, Oman, Pakistan, Qatar, Saudi Arabia and Sudan.
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P.O. Box 99100 | Al Muhaisnah | Dubai | UAE | Emirates Road (E311) | Exit 60
Phone +971 4 264 4444 | Fax +971 4 264 8888 | info@etac.ae | www.etac.ae
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