National Hospitality Institute Ronalee Polad slides - Michigan ...

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PREVENTING UNDERAGE PURCHASE & CONSUMPTION • Making a diligent inquiry – ID checking techniques – Recognizing false identification – Types of false identification • Informed servers are able to make good decisions
CONFLICT RESOLUTION • Trained people can handle most situations • Risks to the customers and the business are minimized • People feel safe in an environment with no disturbances • Successful businesses make successful communities
Page 1 and 2: TAKING AN ACTIVE ROLE TO EDUCATE LI
Page 3 and 4: EDUCATION
Page 5: TECHNIQUES OF ALCOHOL MANAGEMENT ®
Page 8 and 9: TAM ® PHILOSOPHY • Classroom tra
Page 10 and 11: TAM ® STUDENTS • Employees and o
Page 12 and 13: TAM ® Pre-Test • Alcohol is a de
Page 14 and 15: CLINICAL EFFECTS OF ALCOHOL • Ser
Page 18 and 19: OTHER TRAINING AVAILABLE
Page 20 and 21: MICHIGAN LIQUOR LICENSEE TRAINING S
Page 22 and 23: OPERATION OF THE BUSINESS • Devel
Page 24 and 25: MICHIGAN LIQUOR LAW ENFORCEMENT TRA
Page 26 and 27: CURRICULUM • License Types and th
Page 28: CONTACTS National Hospitality Insti

National Hospitality Institute Ronalee Polad slides - Michigan ...

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