2008 Annual Report - DC Water
2008 Annual Report - DC Water 2008 Annual Report - DC Water
2008 Board of Directors Robin B. Martin Chairman, Principal Member District of Columbia The citizens served by the District of Columbia Water and Sewer Authority rely on us to provide essential services 24 hours a day, every day. Since its creation as an independent agency of the District government, DC WASA has reversed the deterioration and stabilized much of the District’s water and sewer infrastructure. Our solid financial performance has been affirmed by the bond markets; and investment, technology and research have positioned us among the leading environmentalists in this industry. It is this portfolio of accomplishments on which DC WASA must build to achieve its vision of world-class stature. Robin B. Martin, Chairman (2007-2008) Daniel M. Tangherlini F. Alexis H. Roberson Alan J. Roth Keith M. Stone David J. Bardin Principal Member District of Columbia Principal Member District of Columbia Principal Member District of Columbia Principal Member District of Columbia Principal Member District of Columbia Dr. Jacqueline Brown David J. Byrd Timothy L. Firestine Robert Hoyt Anthony H. Griffin Principal Member Prince George’s County, MD Principal Member Prince George’s County, MD Principal Member Montgomery County, MD Principal Member Montgomery County, MD Principal Member Fairfax County, VA dcwasa essential to Life. 6 2008 a n n u a l re p o r t
Strategic Plan 2008-2013 A Guide for Measurable Progress and Achievement In FY 2008, the Board of Directors completed a planning process to strengthen the Strategic Plan that guides the organization toward becoming a world-class leader in the industry. In its update of the plan, the Board identified these Critical Success Factors for an even firmer foundation for world-class performance. • Environmental Stewardship • Customer Confidence and Communications • Operating Excellence • Financial Integrity • High Performing Workforce Each of these success factors is supported by concrete objectives that put an emphasis on measurable progress and accountability. Howard C. Gibbs Brenda Richardson George S. Hawkins Steven McLendon Joseph Cotruvo Alternate Member District of Columbia Alternate Member District of Columbia Alternate Member District of Columbia Alternate Member District of Columbia Alternate Member District of Columbia Paivi Spoon Beverly Warfield David W. Lake Kathleen Boucher Jimmie D. Jenkins Alternate Member Prince George’s County, MD Alternate Member, Prince George’s County, MD Alternate Member Montgomery County, MD Alternate Member Montgomery County, MD Alternate Member Fairfax County, VA (Not Pictured) Howard Croft | Alternate Member, District of Columbia 2008 a n n u a l re p o r t 7 dcwasa essential to Life.
- Page 1 and 2: DCWASA… essential to LIFE. Distri
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- Page 6 and 7: A Letter from the Chairman Fiscal y
- Page 10 and 11: A Message from the General Manager
- Page 12 and 13: Financial Performance Making major
- Page 14 and 15: Consumer and Community Services bot
- Page 16 and 17: Ensuring well-informed customers an
- Page 18 and 19: Operating Excellence and Environmen
- Page 20 and 21: Far left: The District’s water sy
- Page 22 and 23: Sewer inspection and design activit
- Page 24 and 25: Blue Plains’ performance exceeds
- Page 26 and 27: Organizational Effectiveness bottom
- Page 28 and 29: Left: The DC WASA wellness program
- Page 30 and 31: Industry and Environmental Research
- Page 32 and 33: Awards and Recognition above:Chief
- Page 34 and 35: Finance and Budget Finance and Budg
- Page 36 and 37: Finance and Budget Statements of Ne
- Page 38 and 39: Finance and Budget Statements of Ca
- Page 40 and 41: Finance and Budget Capital disburse
- Page 42 and 43: Finance and Budget HISTORY OF RETAI
- Page 44: District of Columbia Water and Sewe
Strategic Plan <strong>2008</strong>-2013<br />
A Guide for Measurable Progress and Achievement<br />
In FY <strong>2008</strong>, the Board of Directors completed a planning process to strengthen the Strategic Plan that guides the<br />
organization toward becoming a world-class leader in the industry. In its update of the plan, the Board identified these<br />
Critical Success Factors for an even firmer foundation for world-class performance.<br />
• Environmental Stewardship<br />
• Customer Confidence and Communications<br />
• Operating Excellence<br />
• Financial Integrity<br />
• High Performing Workforce<br />
Each of these success factors is supported by concrete objectives that<br />
put an emphasis on measurable progress and accountability.<br />
Howard C. Gibbs<br />
Brenda Richardson<br />
George S. Hawkins<br />
Steven McLendon<br />
Joseph Cotruvo<br />
Alternate Member<br />
District of Columbia<br />
Alternate Member<br />
District of Columbia<br />
Alternate Member<br />
District of Columbia<br />
Alternate Member<br />
District of Columbia<br />
Alternate Member<br />
District of Columbia<br />
Paivi Spoon<br />
Beverly Warfield<br />
David W. Lake<br />
Kathleen Boucher<br />
Jimmie D. Jenkins<br />
Alternate Member<br />
Prince George’s County, MD<br />
Alternate Member,<br />
Prince George’s County, MD<br />
Alternate Member<br />
Montgomery County, MD<br />
Alternate Member<br />
Montgomery County, MD<br />
Alternate Member<br />
Fairfax County, VA<br />
(Not Pictured)<br />
Howard Croft | Alternate Member, District of Columbia<br />
<strong>2008</strong> a n n u a l re p o r t 7<br />
dcwasa essential to Life.
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