2008 Annual Report - DC Water

DCWASA…
2008 a n n u a l re p o r t
TABLE OF CONTENTS
A Regional Approach to the Use and Protection of an
Essential Resource ............................. 2
DC Water and Sewer Authority Facts-At-A-Glance ..... 3
A Letter from the Chairman ....................... 4
FY 2008 Board of Directors ...................... 6
A Message from the General Manager .............. 8
Financial Performance ......................... 10
Consumer and Community Services ............... 12
Operating Excellence and Environmental Protection ... 16
•yWater Services – Quality and Reliability
•yThe Sewer System – Protecting Public
and Environmental Health
•yWastewater Treatment – Water
Pollution Control and Recycling
•yCombined Sewer Overflow (CSO) Control –
Protecting the Health of Local Waterways
Organizational Effectiveness ..................... 24
Industry and Environmental Research . ............. 28
Awards and Recognition . ....................... 30
Finance and Budget ........................... 32
Highlighted Accomplishments
in Fiscal Year 2008 ................. inside back cover
Mission, Vision and Values
Mission
Serve all of its customers with outstanding service by
providing reliable and cost-effective water and wastewater
services in accordance with best practices
Vision
Provide world-class water and wastewater services as a
leading steward of the environment
Values
•yRespectful, responsive and sensitive to the needs of
our customers and employees
•yEthical and professional conduct
•yVigilant to ensure optimal health, safety and
environmental outcomes
•yDedicated to teamwork and cooperation
•yCommitted
to equity, trust and integrity in all that we do
essential to LIFE.