2008 Annual Report - DC Water

Ensuring well-informed
customers and consumers
Employees in departments throughout the utility are credited
for the progress made over the year in educating the public
on customer services, drinking water quality, rates, water and
sewer system improvements and environmental programs.
Well over 60 meetings with business, civic and
neighborhood groups were held during the year covering
various topics including rates, water/sewer construction
activities, water pollution control programs, drinking water
quality and the lead service replacement program. In
addition, more than 35 presentations and guided tours of
Blue Plains and other plant facilities were offered during the
year to foreign delegations, industry professionals, media
representatives, schools and environmental groups.
DC WASA enhanced and expanded its website, www.
dcwasa.com, with content updates, alerts, work zone
activity, press releases and additional pages, features and
customer service options. This year, an interim step in a
planned re-design included a dynamic homepage with
revolving headline stories.
More than 250 members of the community attended For a
Better Home…For a Better Community, a Latino event,
hosted by DC WASA and the Mayor’s Office on Latino
Affairs at the Sacred Heart School in the Columbia Heights
neighborhood. Sixteen organizations participated.
In FY 2008, DC WASA provided lessons in Sewer Science to
more than 300 District school students. The Sewer Science
program uses an interactive mini-wastewater treatment plant
model to teach the processes involved in treating wastewater
and how it is recycled back into local rivers. DC WASA
volunteers visit schools and conduct the classes.
dcwasa essential to Life. 14
2008 a n n u a l re p o r t