SKYLIGHT BOOKS - McNally Robinson Booksellers

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WORKING TOGETHER
Hotlist Orders
Our Hotlist is produced three times a year for our Library customers and is available in print and on-line through our
institutional website skylightbooks.ca. A copy of the print version is mailed to all of our Library customers.
Spreadsheets by title and by author are available for download from the website or contact your Skylight
representative to receive copies via email. Hotlist orders should be completed and sent by the deadline date indicated
on the Hotlist hard copy and on our website. Please contact us if an extension to this deadline is required to be sure
you will not miss out on our pre-publication ordering. Hotlist orders placed on-line should only contain items chosen
from the Hotlist. Please place other orders separately. We appreciate your assistance.
Hotlist Discount
Please contact a Skylight Manager for discount schedule.
Ordering
Skylight accepts orders a number of different ways, allowing you our customer, to choose what works best for you.
Whether it be on-line through our website, via email, fax, phone, or mail we welcome your orders. For special orders
and items not listed in our database please send as much information as possible, such as title, author, isbn and
edition. We will do our best to order and timely deliver any in-print title.
Cancellations
Skylight Books requires a minimum two months cancellation notice period for items ordered on prepublication
(Hotlist) titles and rare special order product.
Pricing
Though we try to ensure pricing reflects the supplier’s current retail price, please note all prices are subject to change
by the supplier without prior notice to Skylight Books. Prices on Skylightbooks.ca, excluding not yet released titles,
are reliable. (rare exceptions do occur)
Invoices and Statements
A packing list and invoice are currently sent with all shipments. Invoices are net 30 days from the day of receipt of
shipment. Statements are issued and mailed out on a monthly basis. Please contact your Skylight representative for
invoicing discrepancies.
Shipping and Delivery
All orders are packed in-house by our shippers in a secure and proper manner. We currently ship using Can Par and
Canada Post depending on shipment size, and destination. Please report damages or other delivery concerns to your
Skylight representative within 10 days of receipt of product.
Returns
Please contact your Skylight representative in advance before returning product. Ensure the item is securely packed
in appropriate packaging to prevent damage in transit. Product to be returned within 30 days of invoice date. Credit
will be processed upon receipt of product and a copy of the credit sent to the customer.
Damaged/Defective Product
1.) A replacement will be sent with next shipment or as per customer request, free of any charges.
2.) If a replacement is not warranted a credit invoice will be issued for the originally invoiced price.
Return freight cost will be credited to account when an approved carrier is used. We ask returns be shipped Canada
Post or Can Par. Excess shipping costs will be assessed and credited according to current Canada Post rates. Drop
offs at our stores do not qualify for return freight credit.
Duplicate Shipments
Skylight Error – Full return. Return freight cost credited to account when approved freight carrier is used. We ask
returns be shipped Canada Post or Can Par. Excess shipping costs will be assessed and credited according to
current Canada Post rates. Drop offs at our stores do not qualify for return freight credit. Customer Error – Full return
accepted on product received in new, unmarked condition. Return freight cost is the customer’s responsibility.