GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways
GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways
GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways
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eceive. If there is a minor change to a Package (i.e. any change other than a major change), or any change to a<br />
booking for other travel arrangements, we will notify you in advance wherever practicable.<br />
If, after you depart, we become unable to provide a major proportion of a Package you have booked with us, we will<br />
make alternative arrangements for you at no extra charge and, where appropriate, give you a pro-rata refund for<br />
services not received. We are under no other obligation in respect of alterations to booked arrangements after<br />
departure.<br />
8. Cancellation by Us<br />
We try never to cancel a confirmed booking before departure but reserve the right to do so. Our obligations in the event<br />
of interrupted travel and, in particular, the rules for submission of essential information to the passengers, assistance in<br />
the event of cancelled or delayed departures, re-routing and reimbursement and compensation to which the passengers<br />
may be entitled, are laid down in detail at EU Regulation No. 1177/2010. For your convenience, below we provide with the<br />
most relevant and essential parts of the aforementioned Regulation:<br />
a) Information in the event of cancelled or delayed departures<br />
In the case of a cancellation or a delay in departure, passengers departing from port terminals or, if possible,<br />
passengers departing from ports shall be informed of the situation as soon as possible. If passengers miss a<br />
connecting transport service due to a cancellation or delay, we shall make reasonable efforts to inform the<br />
passengers concerned of alternative connections.<br />
b) Assistance in the event of cancelled or delayed departures<br />
Where we may reasonably expect the departure to be cancelled or delayed for more than 90 minutes beyond its<br />
scheduled time of departure, you may be offered free of charge snacks, meals or refreshments that are reasonable in<br />
relation to the anticipated waiting time, provided that they are available or can reasonably be supplied. In addition, in<br />
the case of a cancellation or a delay in departure where a stay of one or more nights becomes necessary, where we<br />
may offer you adequate accommodation on board, or ashore (up to a maximum value of 80 EUR per night, for a<br />
maximum of three nights), and transport to and from the port terminal and place of accommodation.<br />
c) Re-routing and reimbursement in the event of cancelled or delayed departures<br />
Where we may reasonably expect the departure to be cancelled or delayed for more than 90 minutes beyond its<br />
scheduled time of departure, you may be offered the choice between:<br />
(i) re-routing to the final destination, under comparable conditions, as set out in the reservation or ticket conditions,<br />
at the earliest opportunity and at no additional cost;<br />
(ii) reimbursement of the ticket price and, where relevant, a return service free of charge to the first point of<br />
departure, as set out in the reservation or ticket conditions, at the earliest opportunity.<br />
(iii) Where a passenger service is cancelled or delayed in departure from a port for more than 90 minutes, you shall<br />
have the right to such re-routing or reimbursement of the ticket price from us.<br />
d) Compensation of the ticket price in the event of delay in arrival<br />
Without losing the right to transport, you may request compensation from us if you are facing a delay in arrival at the<br />
final destination as set out in the reservation or ticket conditions. The level of compensation shall be based on a<br />
percentage rate from the ticket price and dependent up on the length of the scheduled journey.<br />
We reserve the right to introduce a minimum threshold under which payments for compensation will not be paid.<br />
e) Exemptions<br />
It should be noted, however, that the aforementioned provisions of EU Regulation No. 1177/2000, which may entitle<br />
you to claim compensation or free of charge accommodation, may not apply in all instances. In particular, no<br />
compensation shall be payable where the passenger is informed of the cancellation or delay before the purchase of<br />
the ticket; the cancellation or delay is caused by the fault of the passenger; where it is proven that the cancellation or<br />
delay is caused by weather conditions endangering the safe operation of the ship or by extraordinary circumstances<br />
hindering the performance of the passenger service, which could not have been avoided even if all reasonable<br />
measures had been taken. A detailed list of such exemptions may be found at article 20 „Exemptions‟ of EU<br />
Regulation No. 1177/2000.<br />
You will not be entitled to free of charge accommodation, where the stay becomes a necessity, in circumstances<br />
where the cancellation or delay is caused by weather conditions endangering the safe operation of the ship. This<br />
includes strong winds, heavy seas, strong currents, difficult ice conditions, extremely high or low water levels,<br />
hurricanes, tornados and floods. However, assistance including accommodation will still be provided to you where the<br />
delay/ cancellation is caused by extraordinary circumstances.<br />
In addition, if your booking was for a Package and the cancellation was caused by anything other than force majeure<br />
event (which includes but is not limited to circumstances beyond our control - war, threat of war, terrorist activity,<br />
threat of terrorist activity, regulatory control or advice, bad weather, level of water, fire, civil strife, industrial<br />
disputes, natural disaster, nuclear disaster, technical problems, changes of schedule or operational decisions of<br />
transport provider or the Master of the vessel, passenger conduct or similar circumstances) or low bookings (see<br />
below), we will pay you reasonable compensation, if appropriate, having regard to the length of notice you receive.