GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways

eceive. If there is a minor change to a Package (i.e. any change other than a major change), or any change to a
booking for other travel arrangements, we will notify you in advance wherever practicable.
If, after you depart, we become unable to provide a major proportion of a Package you have booked with us, we will
make alternative arrangements for you at no extra charge and, where appropriate, give you a pro-rata refund for
services not received. We are under no other obligation in respect of alterations to booked arrangements after
departure.
8. Cancellation by Us
We try never to cancel a confirmed booking before departure but reserve the right to do so. Our obligations in the event
of interrupted travel and, in particular, the rules for submission of essential information to the passengers, assistance in
the event of cancelled or delayed departures, re-routing and reimbursement and compensation to which the passengers
may be entitled, are laid down in detail at EU Regulation No. 1177/2010. For your convenience, below we provide with the
most relevant and essential parts of the aforementioned Regulation:
a) Information in the event of cancelled or delayed departures
In the case of a cancellation or a delay in departure, passengers departing from port terminals or, if possible,
passengers departing from ports shall be informed of the situation as soon as possible. If passengers miss a
connecting transport service due to a cancellation or delay, we shall make reasonable efforts to inform the
passengers concerned of alternative connections.
b) Assistance in the event of cancelled or delayed departures
Where we may reasonably expect the departure to be cancelled or delayed for more than 90 minutes beyond its
scheduled time of departure, you may be offered free of charge snacks, meals or refreshments that are reasonable in
relation to the anticipated waiting time, provided that they are available or can reasonably be supplied. In addition, in
the case of a cancellation or a delay in departure where a stay of one or more nights becomes necessary, where we
may offer you adequate accommodation on board, or ashore (up to a maximum value of 80 EUR per night, for a
maximum of three nights), and transport to and from the port terminal and place of accommodation.
c) Re-routing and reimbursement in the event of cancelled or delayed departures
Where we may reasonably expect the departure to be cancelled or delayed for more than 90 minutes beyond its
scheduled time of departure, you may be offered the choice between:
(i) re-routing to the final destination, under comparable conditions, as set out in the reservation or ticket conditions,
at the earliest opportunity and at no additional cost;
(ii) reimbursement of the ticket price and, where relevant, a return service free of charge to the first point of
departure, as set out in the reservation or ticket conditions, at the earliest opportunity.
(iii) Where a passenger service is cancelled or delayed in departure from a port for more than 90 minutes, you shall
have the right to such re-routing or reimbursement of the ticket price from us.
d) Compensation of the ticket price in the event of delay in arrival
Without losing the right to transport, you may request compensation from us if you are facing a delay in arrival at the
final destination as set out in the reservation or ticket conditions. The level of compensation shall be based on a
percentage rate from the ticket price and dependent up on the length of the scheduled journey.
We reserve the right to introduce a minimum threshold under which payments for compensation will not be paid.
e) Exemptions
It should be noted, however, that the aforementioned provisions of EU Regulation No. 1177/2000, which may entitle
you to claim compensation or free of charge accommodation, may not apply in all instances. In particular, no
compensation shall be payable where the passenger is informed of the cancellation or delay before the purchase of
the ticket; the cancellation or delay is caused by the fault of the passenger; where it is proven that the cancellation or
delay is caused by weather conditions endangering the safe operation of the ship or by extraordinary circumstances
hindering the performance of the passenger service, which could not have been avoided even if all reasonable
measures had been taken. A detailed list of such exemptions may be found at article 20 „Exemptions‟ of EU
Regulation No. 1177/2000.
You will not be entitled to free of charge accommodation, where the stay becomes a necessity, in circumstances
where the cancellation or delay is caused by weather conditions endangering the safe operation of the ship. This
includes strong winds, heavy seas, strong currents, difficult ice conditions, extremely high or low water levels,
hurricanes, tornados and floods. However, assistance including accommodation will still be provided to you where the
delay/ cancellation is caused by extraordinary circumstances.
In addition, if your booking was for a Package and the cancellation was caused by anything other than force majeure
event (which includes but is not limited to circumstances beyond our control - war, threat of war, terrorist activity,
threat of terrorist activity, regulatory control or advice, bad weather, level of water, fire, civil strife, industrial
disputes, natural disaster, nuclear disaster, technical problems, changes of schedule or operational decisions of
transport provider or the Master of the vessel, passenger conduct or similar circumstances) or low bookings (see
below), we will pay you reasonable compensation, if appropriate, having regard to the length of notice you receive.