GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways

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) Alterations and Cancellations of: (i) ferry bookings and other travel arrangements It is possible to alter certain bookings via our website www.dfds.dk free of charge. All Ferry Service bookings may also be altered by telephoning us direct. (ii) Package It is possible to alter certain Package bookings via our website www.dfds.no free of charge. All ferry service bookings may also be altered by telephoning us direct: +40 days prior to department a fee of 10% of the fare, minimum charge is 200.- Dkr 40-14 days prior to department a fee of 50% of the fare, minimum charge is 200.- Dkr 13-2 days prior to department a fee off 75% of the fare, minimum charge is 200.- Dkr 1-0 days prior to department the fee is 100% - no money back c) Administration fee: Payment online: fee of 50.- Dkr Payment offline – by the booking department: fee 150.- Dkr Alterations to the journey that increase total price does not trigger an administration fee with the exception of changes in hotel bookings, as always triggers a fee of DKR 200, -. Modification. However, the additional costs arising from the change paid. Changing the dates is always treated as a full cancellation of the trip and a new reservation. Cancellations for all other products will be charged at 100% of the total fare. No refunds are allowed on lost or unused travel documents, vouchers or hotel coupons. Please note that no refunds can be given on pre-paid meals unless cancelled at least 48 hours before departure. 7. Alteration by Us a) Ferry Timings and Routes We do not undertake that the advertised time of arrival and departure will be adhered to. All departure and arrival times and the identity of vessels shown in our literature, our website and on any travel document or voucher are estimates only and cannot be guaranteed. They are subject to weather conditions and extraordinary circumstances as defined in the Introductory Explanation. Timetables, routes and vessels may be changed without notice. Where necessary, we reserve the right to perform the carriage with a substitute vessel and/or to deviate from the advertised route. Furthermore, we shall be at liberty to comply with any order or recommendations given by a Government of any nation or by a person having under the terms of the War Risks insurance on the vessel the right to give such orders or recommendations and compliance with such orders or recommendations shall not be deemed to be a deviation or breach of our obligations to you. Except as detailed for Packages in paragraph (b) below, neither we nor our suppliers are liable to compensate you or reimburse you for any loss as a result of any delay, cancellation, change of timetable, change of route or substitution of one vessel by another unless such compensation is due to you under EU Regulation No. 1177/2010. b) Packages Only We make every effort to ensure the accuracy of our literature and website. However, changes can occur despite our best endeavours and we reserve the right to change any price or other particulars before you book (in which case we will tell you before your booking becomes binding). If there is a major change to a confirmed Package booking before departure (i.e. a change of a scheduled sailing or other departure time by more than 12 hours, a change to a less convenient port, a change to a lower standard of accommodation, a change of resort or a radical change of itinerary) we will inform you as soon as practicable and offer you the choice of accepting the change, receiving a full refund (excluding amendment fees/insurance premiums) or transferring to another available holiday (if it is more expensive you must pay the difference, but if it is cheaper you will receive a pro-rata refund). If you choose to cancel a Package because of a major change caused by anything other than weather conditions or extraordinary circumstances or low bookings, we will pay you reasonable compensation, if appropriate, having regard to the nature of the change and the length of notice you
eceive. If there is a minor change to a Package (i.e. any change other than a major change), or any change to a booking for other travel arrangements, we will notify you in advance wherever practicable. If, after you depart, we become unable to provide a major proportion of a Package you have booked with us, we will make alternative arrangements for you at no extra charge and, where appropriate, give you a pro-rata refund for services not received. We are under no other obligation in respect of alterations to booked arrangements after departure. 8. Cancellation by Us We try never to cancel a confirmed booking before departure but reserve the right to do so. Our obligations in the event of interrupted travel and, in particular, the rules for submission of essential information to the passengers, assistance in the event of cancelled or delayed departures, re-routing and reimbursement and compensation to which the passengers may be entitled, are laid down in detail at EU Regulation No. 1177/2010. For your convenience, below we provide with the most relevant and essential parts of the aforementioned Regulation: a) Information in the event of cancelled or delayed departures In the case of a cancellation or a delay in departure, passengers departing from port terminals or, if possible, passengers departing from ports shall be informed of the situation as soon as possible. If passengers miss a connecting transport service due to a cancellation or delay, we shall make reasonable efforts to inform the passengers concerned of alternative connections. b) Assistance in the event of cancelled or delayed departures Where we may reasonably expect the departure to be cancelled or delayed for more than 90 minutes beyond its scheduled time of departure, you may be offered free of charge snacks, meals or refreshments that are reasonable in relation to the anticipated waiting time, provided that they are available or can reasonably be supplied. In addition, in the case of a cancellation or a delay in departure where a stay of one or more nights becomes necessary, where we may offer you adequate accommodation on board, or ashore (up to a maximum value of 80 EUR per night, for a maximum of three nights), and transport to and from the port terminal and place of accommodation. c) Re-routing and reimbursement in the event of cancelled or delayed departures Where we may reasonably expect the departure to be cancelled or delayed for more than 90 minutes beyond its scheduled time of departure, you may be offered the choice between: (i) re-routing to the final destination, under comparable conditions, as set out in the reservation or ticket conditions, at the earliest opportunity and at no additional cost; (ii) reimbursement of the ticket price and, where relevant, a return service free of charge to the first point of departure, as set out in the reservation or ticket conditions, at the earliest opportunity. (iii) Where a passenger service is cancelled or delayed in departure from a port for more than 90 minutes, you shall have the right to such re-routing or reimbursement of the ticket price from us. d) Compensation of the ticket price in the event of delay in arrival Without losing the right to transport, you may request compensation from us if you are facing a delay in arrival at the final destination as set out in the reservation or ticket conditions. The level of compensation shall be based on a percentage rate from the ticket price and dependent up on the length of the scheduled journey. We reserve the right to introduce a minimum threshold under which payments for compensation will not be paid. e) Exemptions It should be noted, however, that the aforementioned provisions of EU Regulation No. 1177/2000, which may entitle you to claim compensation or free of charge accommodation, may not apply in all instances. In particular, no compensation shall be payable where the passenger is informed of the cancellation or delay before the purchase of the ticket; the cancellation or delay is caused by the fault of the passenger; where it is proven that the cancellation or delay is caused by weather conditions endangering the safe operation of the ship or by extraordinary circumstances hindering the performance of the passenger service, which could not have been avoided even if all reasonable measures had been taken. A detailed list of such exemptions may be found at article 20 „Exemptions‟ of EU Regulation No. 1177/2000. You will not be entitled to free of charge accommodation, where the stay becomes a necessity, in circumstances where the cancellation or delay is caused by weather conditions endangering the safe operation of the ship. This includes strong winds, heavy seas, strong currents, difficult ice conditions, extremely high or low water levels, hurricanes, tornados and floods. However, assistance including accommodation will still be provided to you where the delay/ cancellation is caused by extraordinary circumstances. In addition, if your booking was for a Package and the cancellation was caused by anything other than force majeure event (which includes but is not limited to circumstances beyond our control - war, threat of war, terrorist activity, threat of terrorist activity, regulatory control or advice, bad weather, level of water, fire, civil strife, industrial disputes, natural disaster, nuclear disaster, technical problems, changes of schedule or operational decisions of transport provider or the Master of the vessel, passenger conduct or similar circumstances) or low bookings (see below), we will pay you reasonable compensation, if appropriate, having regard to the length of notice you receive.
Page 1 and 2: GENERAL BOOKING TERMS & CONDITIONS
Page 3 and 4: This confirmation advice gives you
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GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways

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