GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways

Ferry Services and Package bookings may also be altered by telephoning us direct. The following charges will then
apply:
(a) Payment
Full payment is due at the time of booking for all our products, unless stated otherwise. However, this does not apply for
group bookings of 20 or more people and bookings through credit agents, who must pay a deposit of DKR 300,- pr
person, with full payment at least 30days before departure.
You can pay by Mastercard, Visa, Diners Club, and American Express. Products which can be booked via our website may
also be booked through our Call Centre. Please note that a telephone booking fee will apply to any bookings made via the
telephone.
A 45-day rule applies to groups of 8 – 30 persons:
The whole travel arrangement may be cancelled free of charge up to and including 45 days before departure.
After this date, a maximum of 50% of the travel arrangements may be cancelled in accordance with the following terms:
For cancellation after 45 days and up to and including 30 days before departure, the organiser may cancel up to 50% of
the final ordered travel arrangement free of charge. For cancellation after 30 days and up to and including 15 days before
departure, the organiser may cancel up to 25% of the final ordered travel arrangement free of charge. For cancellation
after 15 days and up to and including 5 days before departure, the organiser may cancel up to 10% of the final ordered
travel arrangement free of charge. For cancellation after 5 days and up to and including 3 days before departure, the
organiser may cancel 5% of the final ordered travel arrangement free of charge. In event of later cancellation, DFDS
Seaways is entitled to the full price of the late cancelled travel arrangement, albeit with a reduction for any amounts
received in the event that these services are resold to a third party. In event of no-show and/or late arrival, DFDS
Seaways is entitled to compensation equal to the full price of the final ordered travel arrangement.
A 60-day rule applies to groups of 31 – 90 persons:
The whole travel arrangement may be cancelled free of charge up to and including 60 days before departure.
After this date, a maximum of 50% of the travel arrangements ordered as of this date may be cancelled in accordance
with the following terms: For cancellation after 60 days and up to and including 40 days before departure, the organiser
may cancel up to 50% of the final ordered travel arrangement free of charge. For cancellation after 40 days and up to and
including 20 days before departure, the organiser may cancel up to 25% of the final ordered travel arrangement free of
charge. For cancellation after 20 days and up to and including 10 days before departure, the organiser may cancel up to
10% of the final ordered travel arrangement free of charge. For cancellation after 10 days and up to and including 5 days
before departure, the organiser may cancel 5% of the final ordered travel arrangement free of charge. In event of later
cancellation, DFDS Seaways is entitled to the full price of the late cancelled travel arrangement, albeit with a reduction for
any amounts received in the event that these services are resold to a third party. In event of no-show and/or late arrival,
DFDS Seaways is entitled to compensation equal to the full price of the final ordered travel arrangement.
A 90-day rule applies to groups of 91 – 120 persons:
The whole travel arrangement may be cancelled free of charge up to and including 90 days before departure.
After this date, a maximum of 50% of the travel arrangements ordered as of this date may be cancelled in accordance
with the following terms: For cancellation after 90 days and up to and including 60 days before departure, the organiser
may cancel up to 50% of the final ordered travel arrangement free of charge. For cancellation after 60 days and up to and
including 30 days before departure, the organiser may cancel up to 25% of the final ordered travel arrangement free of
charge. For cancellation after 30 days and up to and including 15 days before departure, the organiser may cancel up to
10% of the final ordered travel arrangement free of charge. For cancellation after 15 days and up to and including 7 days
before departure, the organiser may cancel 5% of the final ordered travel arrangement free of charge. In event of later
cancellation, DFDS Seaways is entitled to the full price of the late cancelled travel arrangement, albeit with a reduction for
any amounts received in the event that these services are resold to a third party. In event of no-show and/or late arrival,
DFDS Seaways is entitled to compensation equal to the full price of the final ordered travel arrangement.
A 120-day rule applies to groups of more than 120 persons:
The whole travel arrangement may be cancelled free of charge up to and including 120 days before departure.
After this date, a maximum of 50% of the travel arrangements ordered as of this date may be cancelled in accordance
with the following terms: For cancellation after 120 days and up to and including 80 days before departure, the organiser
may cancel up to 50% of the final ordered travel arrangement free of charge. For cancellation after 80 days and up to and
including 40 days before departure, the organiser may cancel up to 25% of the final ordered travel arrangement free of
charge. For cancellation after 40 days and up to and including 20 days before departure, the organiser may cancel up to
10% of the final ordered travel arrangement free of charge. For cancellation after 20 days and up to and including 10 days
before departure, the organiser may cancel 5% of the final ordered travel arrangement free of charge. In event of later
cancellation, DFDS Seaways is entitled to the full price of the late cancelled travel arrangement, albeit with a reduction for
any amounts received in the event that these services are resold to a third party. In event of no-show and/or late arrival,
DFDS Seaways is entitled to compensation equal to the full price of the final ordered travel arrangement