GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways

INTRODUCTORY EXPLANATION
These General Booking Terms & Conditions and Conditions of Carriage („Conditions‟) apply to all bookings made by a
passenger („you‟) through DFDS Seaways („us‟) or its travel agents or tickets vendors. These Conditions shall also apply to
all carriage of passengers (and in certain instances they may also apply to the carriage of drivers of commercial vehicles)
and their luggage (please note that luggage shall include any article or car carried by the carrier under a contract of
carriage) performed by us or our suppliers. Furthermore, these Conditions shall apply to any other contracts and services
related thereto. Before confirming your booking, you and others included in your booking must consult and familiarise
yourselves with these provisions.
Where referred to in our literature and website DFDS Seaways Routes consist of the following: Harwich to Esbjerg,
Newcastle to Amsterdam (IJmuiden), Copenhagen to Oslo and Baltic Sea. All sailings are subject to availability.
It is very important that you pay due attention to the fact that these Conditions include limitations and exclusions in
respect of our liability for death, personal injury, financial loss and damage to property, even if caused by our negligence.
In addition to these Conditions, the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea,
1974, as amended by 1976‟ and 1990‟ Protocols, („Athens Convention‟) apply. The Athens Convention, in most
circumstances, limits our liability for the death of or personal injury to a passenger and/or the loss of or damage to the
passenger's luggage and makes special provision for valuables. It also imposes a presumption that your luggage is
delivered to you in an undamaged state unless written notice is given to us (a) in the case of apparent damage, before or
at the time of disembarkation or redelivery or (b) in the case of damage which is not apparent or of loss, within 15 days
from the date of disembarkation or redelivery, or from the time when such redelivery should have taken place. The text of
Athens Convention is available upon request in writing to us by e-mail travel.sales@dfds.com or at the following website:
http://www.admiraltylawguide.com/interconv.html#CG
Please note that Conditions vary depending on whether you book a „package, or „other travel arrangements‟.
A „package‟ is any booking for any form of transport and overnight accommodation on land (or any combination of either
transport or accommodation and another „tourist service‟, such as a tour or car hire) provided those components are
booked at the same time and full payment for them is made to us (for example, all Brochure Holidays are Packages).
Bookings of any other kind, including bookings for Ferry Service transport only, or for components, which are booked at
different times, constitute „other travel arrangements‟.
Operating a ferry service (whether part of a package holiday or not) is a complex business. Our paramount concern is
always the safety and comfort of our passengers and crew. In many respects we rely on third parties and in certain
instances cancellation or delay may be caused by weather conditions endangering the safe operation of the ship or by
extraordinary circumstances hindering the performance of the passenger service which could not have been avoided even
if all reasonable measures had been taken („weather conditions or extraordinary circumstances‟). In this context we
recommend that wherever possible, you contact our sailing information enquiry line or website
http://www.dfdsseaways.dk/kundeservice/trafik-information/ at least 24 hours before your sailing date to ascertain that
no circumstances have arisen which will affect or might affect your journey.
Travel agents or ticket vendors act as agents for us and other carriers whose transport services are featured in our
literature or website. As between you and any shipping/rail/road/air company, which renders services ordered by you, the
relevant shipping/rail/road/air company‟s conditions of carriage will apply.
1. Booking
You can book direct with us or via a travel agent or ticket vendor, who have a special arrangement with us. Upon receipt
of your written request, we may confirm whether a party is our travel agent or ticket vendor.
Bookings will only be accepted subject to your agreement to these Conditions. Once you have booked, we will provide you
with a booking reference and at that stage a binding contracts exists. We will then issue, by post or email, a confirmation
advice setting out the details of your booking. You must check all the details carefully and, in particular, check that you
have sufficient personal and vehicle insurance to cover the journey. You must let us know at once if anything is incorrect.
The confirmation advice is your travel document which you should take with you to the port. This confirmation advice
gives you entitlement to transport and other services ordered. No other separate document will be issued. All vouchers
will be issued at the port of departure.
Full payment is due at the time of booking for all our products, unless stated otherwise. However, this does not apply
for group bookings of 20 or more people and bookings through credit agents
Bookings will only be accepted subject to your agreement to these Conditions. Once you have booked, we will provide
you with a booking reference and at that stage a binding contracts exists. We will then issue, by post or email, a
confirmation advice setting out the details of your booking. You must check all the details carefully and, in particular,
check that you have sufficient personal and vehicle insurance to cover the journey. You must let us know at once if
anything is incorrect. The confirmation advice is your travel document which you should take with you to the port.