GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways
GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways
GENERAL BOOKING TERMS & CONDITIONS ... - DFDS Seaways
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Driving vehicles on board and ashore is done at the risk of the passenger himself and without any liability to us. It is<br />
up to you to see to it that the brakes of his vehicle are duly applied during the transport. We are entitled at our own<br />
option and without previous notice to you to transport vehicles on weather deck. Any damage to vehicles onboard<br />
must be reported to a ship‟s officer before disembarkation, otherwise, you risk that you will be refused payment of<br />
compensation for such damages.<br />
We specifically draw your attention to the fact that our liability to you shall be subject to a deductible of 300 SDRs<br />
(Special Drawing Rights as defined by the International Monetary Fund, which value is based on a basket of four key<br />
international currencies, and SDRs can be exchanged for freely usable currencies. See more on: www.img.org) in the<br />
case of damage to a vehicle and - 135 SDRs (Special Drawing Rights) per passenger in the case of loss of or damage<br />
to other luggage, such sum to be deducted from the loss or damage.<br />
In case of loss suffered as a result of the loss or damage to mobility equipment or other specific equipment, used by a<br />
disable person or person with reduced mobility and provided the incident which caused the loss was due to our fault<br />
or neglect, we shall pay a compensation, which shall correspond to the replacement value of the equipment<br />
concerned or, where applicable, to the costs relating to the repairs. We specifically draw your attention to the fact<br />
that, unless we are not allowed to limit our liability as per the applicable legislation, our liability for the<br />
aforementioned loss shall be limited to payment of compensation for a maximum of 2 pieces of such equipment and<br />
in no cases our liability shall be greater than 3.500 EUR per passenger.<br />
All provisions concerning defence to or limitation or exclusion of liability in favour of us shall also be applicable in<br />
favour of any person who is performing work in the service of the vessel (including pilots) or other transport mean by<br />
which the service is rendered or hotel.<br />
13. Complaints<br />
If there is a problem during your holiday or whilst travelling on one of our ships or during any other services related<br />
thereto, you must report it to the representative of the relevant hotel, shipping company or other supplier immediately,<br />
or to us, so that prompt efforts can be made to resolve the problem. In the unlikely event that a problem cannot be<br />
resolved at the time and you feel you have a complaint against us, you must send us full written details within 28 days<br />
at the latest from the date on which the service was performed or when a service should have been performed except<br />
the cases stated at Athens Convention when the written notice is to be given within the shorter time limits stipulated<br />
therein. You may also send us your complaint by e-mail: travel.sales@dfds.com. When submitting your complaint,<br />
please write your booking reference number as the subject field of your e-mail and include your daytime and evening<br />
telephone numbers and e-mail address or fax No. Failure to take these steps will prejudice our ability to resolve your<br />
problem and/or investigate it fully and give you a proper reply promptly, if at all possible.<br />
14. Data Protection Act 1998<br />
We will hold any information you give us in connection with your booking in accordance with the Data Protection Act 1998.<br />
It will be used for reservations, travel document issue and marketing. If you would like a copy of the personal information<br />
we hold about you, please write to us - we reserve the right to make a charge (currently £25) for supplying such<br />
information. If, as a result of breaching these Terms and Conditions or otherwise, your name is placed on our banned<br />
customer list, we will hold such information as is required to enable us to prevent subsequent bookings, for as long as we<br />
consider appropriate.<br />
15. Financial Security<br />
To ensure you would be refunded and/or repatriated in the unlikely event of our insolvency, our inclusive holiday<br />
programme is fully bonded under the Passenger Shipping Association‟s Consumer Protection Scheme.<br />
16. Law and Jurisdiction<br />
Our legal relationship with the passengers in respect of the services rendered (including but not limited to booking and<br />
carriage) is to be governed by English law and subject to the exclusive jurisdiction of the Courts of England and Wales. No<br />
proceedings may be brought before any other Court unless the Parties expressly agree on both the choice of another<br />
Court or Arbitration tribunal and the law to be then applicable.<br />
Publication Date: 18 December 2012