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IR and communications<br />
the meeting schedule for the period<br />
immediately after the IPO quiet period<br />
is lifted, the priority should be to meet<br />
targeted investors that are currently<br />
underweighted in the company’s shares<br />
and “on-the-fence” targets that were<br />
included in the IPO roadshow but did<br />
not buy at the offering. These targets<br />
should then be supplemented with<br />
appropriate long-term investors that did<br />
not participate in the roadshow. Building<br />
these relationships creates a new level<br />
of potential buyers of the stock when<br />
“bridge” institutions or insiders want to<br />
sell their shares.<br />
• Press releases—even routine company<br />
announcements have the ability to<br />
impact the company’s stock price, and<br />
all press releases should be developed<br />
with an eye toward what the content<br />
means for the business and how<br />
the news will be perceived by the<br />
investment community. Whenever<br />
possible, press releases should tie<br />
news events to the company’s stated<br />
strategy and demonstrate momentum<br />
and progress against its long-term<br />
objectives. If the announcement will<br />
impact the company’s expectations<br />
for the quarter or year, these issues<br />
also should be addressed in the<br />
announcement.<br />
• Conference calls and webcasts—<br />
depending on the importance and<br />
complexity of the announcement,<br />
it may also be necessary to hold a<br />
conference call or webcast for the<br />
investment community. These allow<br />
management to provide additional<br />
color on the event that prompted the<br />
announcement, discuss how it will<br />
affect the company going forward<br />
and respond to questions. Clearly<br />
explaining complicated information<br />
and, when possible, allowing investors<br />
to pose questions that can be addressed<br />
in real time bolsters management’s<br />
credibility and mitigates the risk of<br />
misunderstandings.<br />
• Financial, business and trade media—<br />
print and broadcast media allow the<br />
company to communicate information<br />
to a much wider audience while<br />
also bolstering credibility through<br />
commentary by objective third parties.<br />
Whether it is positioning financial<br />
results or underscoring themes related<br />
to management strength and market<br />
position, effective financial, business<br />
and trade media relations strategies<br />
can influence investment decisions<br />
and provide a reputational cushion in<br />
difficult times.<br />
• Social and online media—media<br />
influence has been extended further as<br />
social media takes a more prominent<br />
role in companies’ communication<br />
strategies—and particularly in<br />
the investor relations strategies of<br />
companies in technology-centric<br />
industries and those with larger retail<br />
investor bases. Each day, millions of<br />
people participate in live, passionate,<br />
authentic conversations via social<br />
media forums and blogs. These<br />
communications channels allow<br />
companies to engage directly with<br />
stakeholders, but they also come<br />
with serious responsibilities in terms<br />
of disclosure requirements and the<br />
assumption that companies will<br />
continue to communicate through<br />
good times and bad. It is essential that<br />
online media strategies are executed<br />
with the same level of foresight and<br />
legal supervision as traditional media<br />
strategies.<br />
Managing the shareholder base: Since<br />
investors have differing perspectives on<br />
what creates value in the markets, it is<br />
crucial to ensure that the investment<br />
style, holding period and industry focus<br />
of the company’s shareholder base are<br />
aligned with, among other things, its<br />
business model and the investment<br />
proposition.<br />
Managing the company’s shareholder<br />
base is an active process. Investors that<br />
are poorly informed about the company<br />
or whose investment style is at odds with<br />
the investment thesis are more prone to<br />
sell their positions, creating downward<br />
pressure on the stock price and increased<br />
market volatility. Furthermore, there<br />
is a natural attrition of shareholders as<br />
portfolio managers shift assignments<br />
and market conditions change. Ongoing<br />
diligence is required to identify the most<br />
important holders, monitor changes in<br />
the composition of the shareholder base<br />
and engage holders in dialogue to help<br />
keep them informed about the business<br />
and anticipate their future actions.<br />
Beyond these efforts, there is an<br />
ongoing need to replenish the pipeline by<br />
identifying and courting new investors.<br />
The ideal target group consists of longterm<br />
investors that have a track record for<br />
investing in the company’s industry and<br />
whose portfolio holdings have business<br />
and financial characteristics similar to<br />
those of the company. While there will<br />
likely be interest from the company’s<br />
covering analysts to market the company<br />
to prospective investors, management<br />
should take responsibility for managing<br />
the investor base and targeting potential<br />
new shareholders.<br />
Sell-side analysts: In order to increase<br />
visibility among the buy side, the company<br />
should develop sell-side sponsorship to<br />
generate independent financial models,<br />
determine an appropriate multiple<br />
that will help to drive the long-term<br />
valuation of the company and help market<br />
the investment story to the buy-side<br />
investment community. Analysts are a<br />
key component in the capital markets and<br />
they play a critical role in communications<br />
between management and the investment<br />
community.<br />
Once public, management should<br />
strive to secure research coverage by<br />
nonsyndicate analysts, who will be viewed<br />
as more impartial. An ideal mix of analysts<br />
would include quality bulge-bracket firms<br />
that add credibility and cachet to the<br />
company’s profile, combined with strong<br />
tier-two regional firms that take a more<br />
active role in analyzing and covering the<br />
company.<br />
Prioritizing management’s time with<br />
analysts can be challenging, and there<br />
are a multitude of things to take into<br />
account when deciding with which firms<br />
management should spend their time,<br />
including quality of research, quality of<br />
marketing events and general opinion of<br />
the company under coverage.<br />
Quality of research is a critical<br />
consideration, although the ability for<br />
a firm to provide truly unique research<br />
is rare, making this characteristic of<br />
increased importance. Number of<br />
companies in an analyst’s universe,<br />
reputation with the buy side and an<br />
in-depth knowledge of the space are all<br />
factors to consider in determining the<br />
quality of research.<br />
54 NYSE IPO Guide