Annual Report 2005 - The National Disability Authority

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Annual Report 2005 Education for a Better Future (www.nda/publications.ie) 51
National Disability Authority Strategic Priority Five Developing organisational capacity 5 Objective 5.1 To develop equality-based human resources The day to day operations of the NDA are carried out by an executive, which is made up of a staff of approximately 40 persons across the three departments, Policy and Public Affairs, Research and Standards Development and Corporate Services. Training and Development The NDA continued to invest in the development and training of its staff in 2005, and to offer progressive development opportunities to staff. A suite of training was delivered to enhance and develop the skills, knowledge and expertise of staff. Among the cross-section of training delivered in 2005 was customer services training, time management, minute taking, NDA style guide training, and training on NDA’s customised contact management system. Other developmental opportunities offered to staff included the opportunity to train and act as first aid officer, health and safety committee membership, and the position of designated contact person. Staff concerned were provided with appropriate training. In addition, some staff received financial assistance and support to attend courses outside of working hours under the organisation’s support of fees programme. In quarter four, the NDA commissioned a detailed analysis of training needs to develop a training plan for the coming year. Staff Eleven staff members left the NDA in 2005, and new staff were recruited or promoted to replace them. An Organisational Chart is located in Appendix 5. Objective 5.2 To enhance the development of existing NDA information systems Information Communication Technology Telephone Upgrade An upgrade of the telephone system was completed in 2005. The new exchange handles more digital extensions and simplifies system changes. 52
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Annual Report 2005 - The National Disability Authority

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