A+B. Intro_SJ.1 - University of Maryland University College

Services and Resources
Availability of Services
UMUC provides services and resources to help students all over
the world complete their educational programs—through automated
systems and resources available online or by telephone, by
e-mail and telephone communication, and in person at sites
throughout the Maryland area. A number of offices are responsible
for the delivery of these services, including the Career and
Cooperative Education Center and the offices of Financial Aid,
Information and Library Services, Information Technology, and
Student Affairs.
Among these, the Office of Student Affairs responds to most of
the student’s academic needs throughout his or her college
career, providing general information; admission assistance; academic
advising; registration, graduation, and transcript services;
veterans benefits assistance; and services for disabled students.
In the Maryland area, services are available at the following
locations:
Adelphi (UMUC Headquarters)
gradschool@info.umuc.edu
Phone 800-888-UMUC; Fax 301-985-7155
Annapolis Center
Phone 410-266-3774 or 301-261-8199; Fax 301-261-8655
Shady Grove Center
Phone 301-738-6000; Fax 301-738-6040
Waldorf Center for Higher Education
Phone 301-645-4303 or 301-870-6013; Fax 301-870-6939
General Information
UMUC phone representatives are available all day, every day, at
800-888-UMUC to provide answers to general questions and
for help navigating UMUC’s Web site. Representatives can also
make sure that callers are on the UMUC mailing list to receive
upcoming class schedules and other important announcements.
Admission Assistance
Enrollment specialists serve individuals who are inquiring about
becoming UMUC students at some future time or are admitted
but have not yet registered. They can help prospective students
apply for admission, identify financial aid opportunities, plan
their curriculum, and register for their first semester of classes.
Enrollment specialists can also help qualified senior citizens apply
for Golden Identification benefits. More information is on p. 18.
Prospective and new students may contact an enrollment specialist
by phone at 800-888-UMUC or by e-mail at enroll@umuc.edu.
More detailed information on admission is available on p. 11.
Automated Services
A number of automated services are available to current students
by telephone through the Interactive Registration and
Information System (IRIS) and online through the Interactive
Student Information System (ISIS).
Through IRIS, students can register for classes or make changes
to their registration, look up their grades for the current semester
or the two previous semesters, and check on the status of
their financial aid application. IRIS is available seven days a
week, from 6 a.m. to 9 p.m. eastern time, at 800-584-9413 or
301-985-7499.
Through ISIS (available online at www.umuc.edu/isis), students
have access to many of their personal UMUC records. ISIS
enables them to change personal information (such as home
address, e-mail address, or phone numbers), view and print
reports (such as their class schedule, grade report, statement of
account, unofficial transcript, and academic audit), and register
for final examinations for online courses.
To access services via IRIS or ISIS, students must enter their
student identification number and personal identification
number (PIN).
Advising
All students admitted to degree status are assigned an advisor,
who will help guide them through all steps that lead to a graduatelevel
degree or certificate. Advisors will also recommend ways
for the student to complete academic requirements quickly and
efficiently.
Students are encouraged to contact their advisors to prepare
study plans before completing 9 semester hours. These study
plans are then reviewed by the program advisor in the academic
department. Students who have not attended UMUC for a year
or more should also contact an advisor, once they are readmitted,
for assistance in getting back on track.
www.umuc.edu/grad University of Maryland University College | 17 |