RESPECT

RESPECT
ANNUAL REVIEW 2012/13

Contents
1
About Catholic Healthcare
24
Our people
2
Combined Report
26
Volunteers
4
Mission
27
Generosity
6
Residential Aged Care
29
Governance
12
Catholic Community Services
31
Stewardship
18
Healthcare
33
List of services

About
Catholic Healthcare
Established in 1994 by the Bishops of
NSW and the ACT, Catholic Healthcare
is the largest Catholic provider of
aged and community services in
NSW. Our mission is to promote life in
all its fullness, and our thoughts and
actions are informed by five key values:
compassion, honesty, hospitality,
respect and excellence.
With locations across metropolitan,
regional and rural NSW and south east
Queensland, Catholic Healthcare
operates three healthcare facilities,
42 residential aged care services, 10
retirement communities and provides
services to over 4,500 persons in the
community.
A Year At A Glance
Catholic Community Services’ clients
Catholic Community Services’ programs
Retirement communities
Catholic Healthcare is subject to
Federal, State and Cannon law
and is accountable to the following
government agencies:
• Department of Health and Ageing;
• Department of Ageing, Disability
and Home Care;
• Department of Families, Housing,
Community Services and Indigenous
Affairs;
• Department of Veterans’ Affairs;
and
• NSW Department of Health.
The 2012/13 year has been a time
of growth for Catholic Healthcare
as we welcomed St Mary MacKillop
4,599
Catholic Community Services Home Care Packages
funded by the Department of Health and Ageing 1,204
Residential aged care services
Residential aged care places
Retirement living units
Healthcare services
Healthcare bed places (acute and sub acute)
17
2,421
10
252
3
159
Annual revenue $270,372,000
Total assets $610,321,000
Employees 4,122
42
Care (NSW) to our family, opened
St Vincent’s Residential Aged Care,
Bathurst and received the first residents
into St Paul’s, Northbridge. It has also
been a time of celebration with St
Francis Aged Care, Orange winning
a prestigious Better Practice Award
and 14 residential aged care services
receiving excellent outcomes in the
rigorous process of accreditation.
Hawkesbury District Health Service also
received accolades for a full four year
accreditation and Catholic Community
Services won the tender for the NSW
Elder Abuse Helpline.
Our symbol is the dove, which speaks
of hope and reminds us of the love
of God.
1

Catholic Healthcare Annual Review 2010/11
Combined Report
This year, Catholic
Healthcare celebrates
nineteen years of service:
nineteen years of promoting
life that brings hope to those
we care for each and every
day.
We reflect with pride on some key
achievements for the year. In residential
care, new communities of care
were created in the opening of St
Paul’s, Northbridge and St Vincent’s
Residential Aged Care, Bathurst – both
the product of long term planning and
thought. We commenced building
The Brighton, Catholic Healthcare’s
newest retirement development, on
our Croydon precinct which has been
over a decade in development. We
undertook significant development
of our clinical governance frameworks
to ensure quality care provision, and
St Francis, Orange received a Better
Practice Award from the Aged Care
Accreditation Agency for outstanding
achievements in mental health
initiatives in residential aged care.
Finally, one of our Residential Aged
Care Managers, Christine Ross from
Villa Maria Centre, Fortitude Valley,
was voted a finalist in the Catholic
Health Australia national awards as an
Emerging Leader.
In community services we were
awarded the contract to provide
the Elder Abuse Hotline across NSW,
providing advice and advocacy for
some of the most marginalised people
in society. In Health we embarked upon
significant clinical service planning
at Hawkesbury District Health Service
to shape the future of service to that
community.
And across the organisation, we
implemented a new payroll system, and
continued our investment in improving
our information technology platform.
We launched Values Alive 2 to further
reinforce the centrality of our values
in Catholic Healthcare with our staff,
and held our first Catholic Healthcare
leadership conference.
A highlight of the year was the decision
by the Sisters of St Joseph (NSW)
to transfer their aged care ministry
to Catholic Healthcare. The Sisters
reached this significant decision after
long and careful discernment taking
into account the complexities of the
current aged care environment, and
considering the best ways to carry
forward these important ministries into
the future. Catholic Healthcare was
honoured to be asked to continue
these ministries; and we look forward
to combining the strengths of both
organisations and continuing the work
of the Sisters in a spirit of compassionate
service, providing quality holistic care
to residents and clients that supports
the dignity of the human person.
The government’s aged care reform
agenda, Living Longer Living Better,
has been a major focus for the
industry during the year, and Catholic
Healthcare has contributed to the
consultation process in shaping the
reforms. A reduction in Residential
Aged Care Funding due to zero funding
indexation for the year has been
difficult to manage, and significant
work has occurred in preparing for
imminent changes to bond financing
arrangements. Community Services has
needed to manage the move of Home
and Community Care services to the
Commonwealth and the introduction of
Consumer Directed Care. The level and
spread of change will be challenging
to navigate in the coming years, but
2

This year Catholic Healthcare celebrates nineteen years of
service, nineteen years of promoting life.
the direction of the reforms is positive in
responding to the increased need for
services as the population ages.
A key feature of Catholic Healthcare’s
focus during the year was the
development of an Aged Care
Strategic Plan capable of responding
to the government reform agenda, and
the increased community need of an
ageing population. The strategic plan
enunciates Catholic Healthcare’s vision
to further develop as an integrated
provider of quality, compassionate
aged care services, offering choice
of care to our residents and clients
to meet their needs, whether it be
residential, community or retirement
care – Your Care, Your Choice.
The four key areas of focus within the
strategic plan are:
• the development of modern
services that respond to community
need;
• care excellence;
• business excellence; and
• development of our people.
Catholic Healthcare is well placed to
respond to the government reforms
and the ageing population, and the
initiatives within our strategic plan will
continue the growth and development
of Catholic Healthcare as a leader in
the aged care industry.
We thank, particularly, all our staff
whose tireless dedication to our
mission has been so clearly displayed
throughout this year. We also thank the
Bishops of New South Wales and the
ACT for their support and guidance,
and the Diocesan Development Funds
for partnering with Catholic Healthcare
and helping us achieve our vision.
So please join us in celebrating another
successful year of service. We look
forward to the opportunities and
challenges the year ahead holds,
knowing that together as a Catholic
Healthcare team we support and help
each other in our mission. Together we
are stronger.
KERRY JAMES AM
Chairman, Catholic Healthcare Limited
and Hawkesbury District Health
Service Limited
PROFESSOR JACK FLANAGAN
Chair, Trustees of Catholic Healthcare
DAVID MAHER
Managing Director, Catholic Healthcare
Limited and Hawkesbury District Health
Service Limited
3

Catholic Healthcare Annual Review 2010/11
Mission
Catholic Healthcare’s mission
focuses on the importance
of each human person
and reminds us to strive in
all things to promote the
life of each individual to
the full. A key aspect of
this is our organisational
value of respect. Director
of Mission, Julia Abrahams,
says, “Respect reminds us
that all individuals have an
inherent dignity and worth.
This dignity is not diminished
by age or disability, social
status or economic standing.
It springs from our essential
humanity which we all share
in common.”
VALUES ALIVE
Catholic Healthcare’s Values Alive
program is one way in which the
organisation maintains a focus on
those values-based behaviours
that make our services happier
and healthier places. Utilising
conversation, bright colours and
images, Values Alive 1 was launched
in 2011 and helped increase staff
understanding of organisational ethos
and culture.
Values Alive 2 was launched in 2013
and focuses on stories of outstanding
individuals whose lives reflect
Catholic Healthcare’s Catholic
ethos and the values of compassion,
honesty, hospitality, respect and
excellence.
With a focus on values, it is not
surprising that staff members
comment regularly on organisational
values. Some comments appearing
in internal publications include:
“Compassion is the value that stands
out…. This is what makes the culture
rich when caring for the elderly and
I believe if the culture is good, then
we can get all the other bits right
after that,” Angela Stocks, Deputy
Residential Manager, St Catherine’s
Aged Care, Bathurst.
“Hospitality means to me to always
be welcoming to all that cross my
path, to show kindness, care and
interest to all,” Cathie Banks, Pastoral
Care Coordinator, Emmaus Village,
Kemps Creek.
“I believe all the values are important,
however, respect to me is the most
important, as, without respect, it is
difficult to have compassion or to be
honest or to exercise excellence,”
Marina Menday, Administration
Assistant, Holy Spirit Croydon,
Croydon.
“I believe the values of Catholic
Healthcare are the tools we can
use to provide premium aged care.
I can’t highlight any one particular
value that is more important than
another. They all fit together, you
can’t deliver one without the other,”
Elizabeth Stanford, Residential
Manager, Blakeney Lodge, Tumut.
EXECUTIVE FORMATION
Throughout May and June 2013,
Catholic Healthcare’s senior
executives, Board members
and Trustees gathered at the Mt
St Benedict Retreat Centre to
participate in the Promoting Life
Executive Formation Program.
The program featured exceptional
and inspiring speakers including
Fr Frank Brennan SJ AO, Professor
Jack Flanagan, Kerry James AM, Fr
Brian Lucas, Sr Michele Connolly RSJ,
Sr Therese Carroll RSJ and Sr Megan
Brock RSJ. Topics covered included
social justice, the position of Catholic
Healthcare in relation to the broader
Catholic Church in Australia, the
Healing Ministry of Jesus – a biblical
perspective, ethics, and pastoral
care as a response to vulnerability.
Participant feedback from the
program was very positive. Catholic
Healthcare plans to include this
program as part of its regular
offering of formation for new senior
executives.
4

“All individuals have an inherent dignity and worth.”
Julia Abrahams, Director of Mission, Catholic Healthcare
PASTORAL CARE
November 2012 saw Catholic
Healthcare’s pastoral carers gather
together with pastoral carers from
other charitable, government
and not-for-profit entities for the
Catholic Healthcare Pastoral Care
Conference 2012. The conference
focused on the pastoral care
of elderly persons with mental
health conditions and considered
pastoral interventions in the face of
depression, severe psychoses, suicide,
and situational and transitional loss.
Over the course of the day many
stories were shared and many
different approaches were discussed.
It was generally agreed that
there was a great need for further
consideration of pastoral care for
those suffering from mental health
conditions.
Development and support of pastoral
carers is an ongoing concern of
Catholic Healthcare and during the
year, three of Catholic Healthcare’s
pastoral carers graduated from the
Holy Family Institute pastoral care
diploma course. These pastoral carers
were able to pursue their studies
thanks to the Catholic Healthcare
Pastoral Care Scholarship which was
instituted some years ago in light
of the increasing difficulty to recruit
qualified pastoral carers in regional
and remote areas. To date, over ten
staff members have graduated under
the scholarship.
ETHICS
The Catholic Healthcare Ethics
Committee continued to meet
in 2012/13 considering issues of
importance to Catholic Healthcare.
Associate Professor Bernadette
Tobin assisted the Committee in its
reflections. Committee members
attended an ethics in-service
provided by Catholic Health Australia
during May 2013.
STEWARDSHIP AND JUSTICE
As a compassionate and just
organisation, Catholic Healthcare
strives to ensure that quality services
are provided to those in genuine
need and not just those who can
afford them.
As at 30 June 2013:
• 1,045 of Catholic Healthcare’s
2,421 residential aged care places
were occupied by persons on a
concessional basis; and
• 88 of Catholic Healthcare’s 252
retirement units were occupied
by persons who did not pay an
ingoing contribution or who paid
a reduced ingoing contribution.
Catholic Healthcare also sponsors
the Clergy and Congregational Care
Unit which attends to the needs of
elderly members of the clergy and
religious institutes. This year, a new
congregation joined the unit and
Catholic Healthcare welcomes the
Society of the Sacred Heart Sisters.
L to R: Thelma Young, resident of McQuoin Park, Waitara and Sister Marlene
Fitzgibbons RSM, Pastoral Care Coordinator.
5

Catholic Healthcare Annual Review 2010/11
Residential Aged Care
Year after year, Catholic
Healthcare’s Residential
Aged Care division continues
to grow and improve the
delivery of services for older
Australians as part of a
mission to promote life to
the full. Today, over 2,400
older Australians receive
high quality care in our
residential communities and
we are extremely proud of
the standard of service and
facilities we offer.
During the 2012/13 financial year,
current ministries expanded as Catholic
Healthcare welcomed St Mary
MacKillop Care (NSW) into the Catholic
Healthcare family. Two new state-ofthe-art
developments, St Vincent’s
Residential Aged Care, Bathurst and
St Paul’s, Northbridge, were also
completed and construction began
on Catholic Healthcare’s largest
retirement community to date,
The Brighton, Croydon.
We applaud St Francis Aged Care,
Orange which received a prestigious
Better Practice Award for its work with
residents with complex mental health
conditions, and congratulate the 14
residential aged care services that
underwent the rigorous process of
accreditation, all 14 services passing
with flying colours.
Maintaining a values based culture
is critical to the provision of quality
care within the Residential Aged Care
division. When asked to comment on
the value of respect, Anne Maree
Hodgson, General Manager Residential
Aged Care, said, “Within Residential
Aged Care our philosophy of person
centred care underpins the value of
respect. One day every one of us will
get old. When we care for our residents
in our residential aged care facilities,
we must always pay the same respect
to them as we would want ourselves.
“No matter how old or what gender
our residents are, their privacy should
always be properly respected. Our
residents play an incredibly important
role in society and it is so reassuring
when I visit our facilities to see evidence
of our staff listening to, respecting and
protecting our residents.”
2012/13
Residential aged care services 42
Residents cared for
Retirement communities
Retirement living units
2,421
10
252
6

L to R: David Maher, Managing Director Catholic Healthcare; Leigh Kildey,
CEO St Mary MacKillop Care (NSW); Sister Mary Quinlan RSJ, Leader of the
NSW Region of the Sisters of St Joseph (NSW); Professor Jack Flanagan, Chair
of the Trustees of Catholic Healthcare; Kerry James AO, Chair of the Catholic
Healthcare Limited Board.
St MARY MACKILLOP CARE
(NSW) TRANSFERS TO CATHOLIC
HEALTHCARE
It was with great pleasure that
Catholic Healthcare welcomed St
Mary MacKillop Care (NSW) into the
Catholic Healthcare family during
the year.
Comprising four residential aged care
services and also community services,
St Mary MacKillop Care (NSW) was
transferred to Catholic Healthcare
by the Sisters of St Joseph (NSW) in
May 2013 after long and careful
discernment.
The transfer flowed naturally from
the long and close association
between the Sisters and Catholic
Healthcare. The Sisters of St Joseph
(NSW) were founding members
of Catholic Healthcare some 19
years ago and remain a member
of Catholic Healthcare, today. In
this way, the Sisters of St Joseph
(NSW) continue to be integral to the
ongoing governance and leadership
of Catholic Healthcare, shaping the
mission and vision of the organisation
into the future.
BETTER PRACTICE AWARD
RECOGNISES ST FRANCIS AGED
CARE, ORANGE
During the year, St Francis Aged
Care, Orange was honoured by
the presentation of a prestigious
Better Practice Award. Better
Practice Awards, conferred annually,
recognise quality improvements
in aged care and are designed
to encourage improvement and
innovation across the industry. St
Francis’ Better Practice Award
recognised the outstanding work of
the service in caring for residents with
complex mental health conditions.
St Francis Aged Care, Orange
responded to need when it
developed a specialised capability
to care for residents with complex
mental health conditions. The work
was challenging and St Francis’ staff
members worked closely with local
mental health teams to develop
processes to cater for residents
who were transferred from the Area
Mental Health Service and Bloomfield
Hospital.
While the Residential Manager and
Clinical Care Leader of St Francis
had over 10 years experience in
mental health, other employees
did not, and care staff undertook
education in mental health first aid
and other relevant disciplines. Strong
partnerships with community mental
health teams and other professionals
in the area were built to support the
provision of services as St Francis
embraced the new residents while
at the same time continuing a high
standard of care for existing residents.
Sharon Hesse, Residential Manager,
said, “This initiative provides the
residents freedom whilst ensuring their
care needs are met. St Francis has
embraced residents with complex
mental health conditions and was
able to meet their needs within
a multidisciplinary approach.”
MAINTAINING HIGH STANDARDS
During the year, 14 residential aged
care services underwent the rigorous
process of accreditation, all services
receiving excellent outcomes.
We congratulate Emmaus Village,
Kemps Creek; St Anne’s Home,
Perthville; Mater Aged Care, Forbes;
Maranatha Lodge, Batehaven;
Lewisham Hostel, Lewisham;
Macquarie Care Centre, Bathurst; St
Mary’s Retirement Village, Berkeley;
Holy Spirit Aged Care, Revesby;
Villa Maria Centre, Fortitude Valley;
Jemalong Residential Village, Forbes;
St Bede’s Home, South Hurstville;
St Augustine’s Aged Care, Coffs
Harbour; Villa Maria Centre, Ipswich;
and St Paul’s, Northbridge on their
success.
ST VINCENT’S RESIDENTIAL AGED
CARE, BATHURST
During 2013, Catholic Healthcare
opened the doors of St Vincent’s
Residential Aged Care, Bathurst. Built
on the site of the former St Vincent’s
Hospital, the service welcomed
residents from St Anne’s Home,
Perthville, which has now closed.
St Vincent’s Residential Aged Care
caters for 27 residents in spacious
rooms with sweeping views over
7

St Vincent’s Residential Aged Care
exterior views
St Vincent’s Residential Aged Care
interior view
grounds and gardens. The service
also provides excellent access to
essential services and better links to
other Catholic Healthcare aged care
communities.
Together with St Vincent’s Outreach
Services which also operates from
the same location, St Vincent’s
Residential Aged Care continues
the rich tradition of Catholic health
and wellbeing services that have
been delivered from the St Vincent’s
Bathurst site for the past 100 years.
EXPERT TRAINING FOR AGED CARE
Catholic Healthcare, in association
with The University of New South
Wales and Hammond Care, is
providing a new staff education
program. Delivered via video
conferencing, the training titled
Real Cases, Real Time, gives aged
care and community workers the
opportunity to hear industry experts
present on relevant subject areas
including dementia care, palliative
care and nutrition, followed by review
of real life case studies.
The suite of training sessions is
currently being delivered across three
of Catholic Healthcare’s Bathurst
sites, St Vincent’s Residential Aged
Care, St Catherine’s Aged Care
and Macquarie Care Centre. The
organisation plans to roll the training
out to Queensland sites in the near
future.
THE AGED CARE LEADERSHIP
DEVELOPMENT PROJECT
Catholic Healthcare has participated
in the Aged Care Leadership
Development Project, an initiative
managed by the Community Services
and Health Industry Skills Council. This
project is designed to revolutionise
the ways in which aged care leaders
are developed and supported and is
intended to promote the continued
sustainability of the industry into the
future.
A strategy paper, completed in
May 2013, has been the first major
deliverable of the project.
ST PAUL’S, NORTHBRIDGE
After nearly two years of planning
and eight months of refurbishments,
St Paul’s, Northbridge welcomed its
first residents in September 2012.
St Paul’s, Northbridge offers premium
accommodation for 40 residents with
low care needs on Sydney’s North
Shore and includes all the operational
requirements for an aged care
service without the look of traditional
aged care accommodation.
St Paul’s, Northbridge exterior
The St Paul’s, service Northbridge sits upon the interior site of the
former St Vincent de Paul aged
care service, Paulian Villa. When
the original service transitioned
to Catholic Healthcare in 2007,
it quickly became clear that the
accommodation would not meet
the needs of the community into the
future. In 2008, it was closed
As well as providing ample social
space, most of the residents’ rooms
have separate sitting areas, all are
large with private ensuites and have
inviting outlooks onto landscaped
courtyards and garden areas.
THE BRIGHTON, CROYDON
During the year, construction
began on The Brighton, Catholic
Healthcare’s newest retirement
community situated in the heart
of Croydon, Sydney.
David Maher, Managing Director,
at the Turning of the Sod ceremony
The Brighton will be a 101 unit village
comprising a range of one, two and
three bedroom apartments and
represents one of the first vertically
designed independent living
communities in Australia and Catholic
Healthcare’s largest retirement
village.
The Brighton will boast exceptional
facilities including a welcoming
community centre, movie theatre,
day spa, and a gorgeous plunge
pool. Surrounded by beautiful parks
and reserves, residents of The Brighton
will enjoy the convenience of
transport and major shopping centres
close at hand.
8

Concept of The Brighton interior
The Brighton was designed by
acclaimed international architect,
Leo Campbell, principal of Campbell
Luscombe Architects. Building works
are set to be completed towards the
end of 2014.
REVISED CLINICAL GOVERNANCE
FRAMEWORK
Catholic Healthcare established
a new Education and Quality
Unit for the residential aged care
division during the year. The major
undertaking of this unit has been the
launch and partial implementation
of a revised Clinical Governance
Framework.
The Clinical Governance Framework
has, at its core, accountability for the
provision of quality care to residents.
Embedded in this framework
are mechanisms for monitoring
continuous improvement and risk
mitigation.
The framework consists of the
following four key focus areas:
• Clinical effectiveness;
• Consumer participation;
• Effective workforce; and
• Quality and risk management.
A focus of the Clinical Governance
Framework is to enable staff members
to develop their skills and knowledge,
and a comprehensive review of these
requirements has been completed
during the year.
Striving for excellence in care also
means continually improving the
ways in which we reduce and
manage risk. Catholic Healthcare’s
audit processes and incident
management systems also
underwent review during the year to
ensure that they provided thorough
information, were user friendly and
supported quality care.
Implementation of the revised Clinical
Governance Framework is expected
to be completed in the later half of
2013.
LIVING LONGER, LIVING BETTER
The Living Longer Living Better
reforms were passed by the Federal
Parliament on 28 June 2013,
establishing a new framework for the
regulation of aged care in Australia.
The reforms are intended to build a
responsive, integrated, consumercentred
and sustainable aged care
system to meet the challenges of
Australia’s ageing population and to
ensure innovation and improvement.
They will have a profound impact on
all aged care providers and will be
rolled out during 2013/14.
Key features of the reforms include:
• Establishment of a council to
ensure that the reforms are
implemented coherently,
consistently and achieve policy
objectives;
• Establishment of a financing
authority to provide independent
advice to Government on pricing
and financing issues in aged care;
• Establishment of a gateway
service to provide up-to-date
information to consumers and
referrals for assessment and
service provision. Over time, the
gateway will be the main entry
point into the aged care system;
• New financing/pricing
arrangements such as:
• Changes to resident
contributions;
• Removal of the current
distinction between high care
and low care;
• A new dementia supplement
recognising the additional
costs of caring for residents
with dementia; and
• Increased subsidies that may
be available to those providers
that undertake significant
refurbishment of facilities.
Catholic Healthcare is busy preparing
for the implementation of the reforms
which will require changes to many
aspects of residential aged care
operations.
OTHER HIGHLIGHTS OF 2012/13
• Holy Spirit Dubbo, Dubbo
celebrated its selection as a finalist
in the local Rhino Outstanding
Business Awards. The Dubbo
Chamber of Commerce and
Industry Inc present these awards
each year to honour the city’s
most outstanding businesses.
• Lewisham Nursing Home,
Lewisham, launched a beautiful
and touching cook book
designed to honour members of
the Lewisham community and
support relationships within their
community.
• St Mary’s Villa, Dubbo, in
partnership with St Laurence’s
Primary School, held the launch
of their Life Story Books program
during November 2012. This
project was possible thanks
to a grant from the National
Australia Bank designed to award
outstanding school-community
partnerships that improve the
educational outcomes of young
people.
• St Francis Aged Care, Grafton
was faced with the threat of
flooding during February, 2013 as
the biggest flood since 1859 hit
the town. Residential Manager,
Michael O’Neill, kept the residents,
their families and staff members
up-to-date and was well prepared
to enact the contingency plan if
needed. Fortunately evacuation
of the facility was not necessary.
9

“A polite knock on a resident’s door before entering, the use
of a kind voice when conversing and showing appreciation
for the worth of someone, are all examples of the respect
which I see each and every day at our service.”
Darren Smith, Leisure and Lifestyle Coordinator, Bodington, Wentworth Falls.
It’s the little things that count
Leisure and Lifestyle Coordinator,
Darren Smith, has worked for the
past sixteen years at Bodington,
Wentworth Falls and holds the value
of respect close to his heart.
“In an aged care environment,
respect is an essential part of working
together for a common goal.
Individuality, freedom of choice and
personal space are key elements
when living communally,” said
Darren.
Long term resident and ‘good mate’
of Darren, Andrzej (Andy) Kimura-
Budzyniak, lives with limited verbal
communication and movement.
Andy relies on a notepad and pen or
his computer to communicate. Andy
experiences respect when people
acknowledge his aids and give him
the time he needs to communicate
with them.
It was Darren and his “fantastic team”
who took the time to teach Andy to
be more computer savvy, assisting in
a very positive way for Andy to keep
his independence.
Darren admires the people with
whom he works and finds satisfaction
in witnessing the collaboration,
consideration and kindness shown
between residents, staff and
volunteers. Darren credits his team
with the diverse and imaginative
activity program offered to residents.
“We all want to feel valued and
we all want something to fill our
days. My role is not only to deliver
this service to the best of my ability
but to empower, encourage and
empathise with others. Working in the
aged care sector helps me to keep
things in perspective and remember
that everyone has a story but the
elderly have the best ones because
they have already been there,”
Darren said.
L to R: Darren Smith, Leisure and Lifestyle Coordinator, Bodington and Andy Kimura-Budzyniak, Bodington resident
11

Catholic Community
Services
Catholic Community Services
NSW/ACT (CCS), a division of
Catholic Healthcare Limited,
provides services to some of
the most marginalised and
disadvantaged members
of the community in NSW
and the ACT.
CCS’ clients come from many
different cultural and ethnic
backgrounds and walks of life. They
include persons with a disability or a
mental illness, persons suffering from
dementia and their carers, older
isolated persons, persons who are
homeless or at risk of homelessness.
A key focus of CCS is to partner with
Aboriginal communities, increasing
the accessibility of CCS services for
Aboriginal and Torres Strait Islander
people.
Given the breadth of the services
offered by CCS, respect is an
important part of the day-to-day
work of CCS carers and coordinators.
Janis Redford, General Manager,
CCS, says, “Catholic Community
Services recognises that respect
is essential in supporting a client
focused culture, which values choice,
independence, self direction and
empowerment.”
The 2012/13 year has seen Catholic
Community Services continue to
develop, improving the lives of
individuals, families and communities.
Key highlights of this year include:
• The successful tender for the NSW
Elder Abuse Helpline; and
• Welcoming the MacKillop
Community Care services, part of
the St Mary MacKillop Care (NSW)
transfer, into the CCS family.
REVENUE
Community aged care
Homeless services,
mental health services
and disability services
2012/13
$41,632,713
$7,069,204
12

“Catholic Community Services recognises that respect
is essential in supporting a client focused culture.”
Janis Redford, General Manager, Catholic Community Services
CATHOLIC COMMUNITY
SERVICES WELCOMES MACKILLOP
COMMUNITY CARE
On 31 May, 2013, St Mary MacKillop
Care (NSW) joined the Catholic
Healthcare family. An approved
provider of both aged care and
community services, St Mary
MacKillop Care (NSW) is a former
ministry of the Sisters of St Joseph
(NSW).
St Mary MacKillop Care (NSW) offers
community aged care packages
funded by the Department of Health
and Ageing and also Transpac
packages funded by the NSW
Department of Health. All services are
provided under the name, MacKillop
Community Care.
The Sisters of St Joseph (NSW) are
a founding member of Catholic
Healthcare and Sr Judy Sippel RSJ
is the current Deputy Chair of the
Trustees of Catholic Healthcare.
The associations between the two
organisations are strong and long
standing. Even so, the Sisters only
made the decision to transfer services
after long and careful discernment,
taking into account the current
aged and community services
environments and bearing in mind
what was in the long term best
interests of their ministries.
Catholic Community Services is
delighted to welcome St Mary
MacKillop Care (NSW) and the
MacKillop Community Care services.
NSW ELDER ABUSE HELPLINE
AND RESOURCE UNIT
The abuse of older persons is a matter
of grave concern for all Australians.
Following a successful tender
application, CCS was selected by
the NSW Government to establish
the NSW Elder Abuse Helpline and
Resource Unit (EAHRU).
Operating out of CCS’ Meadowbank
offices, EAHRU runs a confidential
helpline which provides information,
advice and referrals to callers
concerned about elder abuse
in the community. EAHRU is also
responsible for preparing materials
and training programs for use by
frontline staff and members of the
community in identifying elder abuse
and developing ways to prevent
it. Another key role of EAHRU is
to collect data to help the NSW
Government develop policy and
resources to fight elder abuse.
EAHRU is a key part of the NSW
Ageing Strategy which is a whole
of government and community
initiative that aims to encourage a
healthy, vibrant and active ageing
population.
ABORIGINAL DEMENTIA
ADVISORY SERVICE
As part of its work with Aboriginal
and Torres Strait Islander people,
the CCS Aboriginal Dementia
Advisory Service in collaboration
with the ACCESS Centre, is working
to develop a protocol to increase
awareness of dementia within
Aboriginal communities. A key aspect
of the protocol is to assist in the early
identification and diagnosis of the
disease.
As part of this process and following
an initial assessment, clients will
be referred to their doctors for
blood tests and scans as required.
Once the assessment has been
completed, clients will be referred
to the ACCESS Centre which will
arrange for the client to participate
in a teleconference with a multidisciplinary
team, including a
psychogeriatrician. Such interventions
will be important steps in improving
the health and wellbeing of
Aboriginal persons suffering from
dementia, and also the health and
wellbeing of their carers.
NATIONAL AGED CARE ALLIANCE
Tina Magennis, CCS Director of Aged
Care, represents CCS on a number
of industry bodies including Catholic
Health Australia, a peak body for
Catholic organisations providing
health, aged and community
services. Recently, Tina represented
Catholic Health Australia on the
National Aged Care Alliance Home
Support Advisory Group.
The National Aged Care Alliance
Home Support Advisory Group
which includes representatives of
Government, consumer groups,
professional and peak bodies, unions
and aged care providers, is planning
for the future of the Commonwealth
Home and Community Care
programs for older persons. The
group is proposing design principles
for the home support program
which will influence the long term
vision of the program and directly
impact persons receiving services.
Wellness and reablement have been
13

14
L to R: Jackie Heterick, Elder/Carer Community Yarning Group and John Hill Senior, Catholic Community Services’ client.

ecognised as important aspects
to be considered. Participation in
this group is an integral part of CCS’
commitment to advocacy and social
justice.
IPAD PILOT
Clients at the Warnervale Wellness
Centre have been trialling a range
of age appropriate applications on
iPads. A number of apps were chosen
and placed on the iPads along
with website links to assist carers in
accessing a range of information.
This project also aims to reduce
carer stress by providing persons with
dementia with activities that can be
undertaken independently while at
home. Feedback from clients and
carers has been very positive and has
demonstrated that the iPads provide
a valued and welcome activity.
KOORI YARNING GROUP
Yarning, or “having a chat”, is a
traditional way in which indigenous
people communicate and socialise
together. CCS has successfully
established a number of Koori Yarning
Groups including groups for carers
and indigenous persons suffering with
dementia.
During the year, Bruce Wilson,
Coordinator for the CCS Aboriginal
Dementia Advisory Service, in
collaboration with Lyndall Jones from
the Western Area Local Health District
and Max Hill, Support Coordinator
for Carers NSW, prepared a paper
on the process of establishing a
Koori Yarning group. Community
consultation is critical to this process.
The paper was delivered at the
Carers NSW Conference and was
very well received.
Following the conference, Lyndall
Jones was approached by the
producers of the SBS TV program
Living Black who requested
permission to film the carers’ groups
and interview carers.
CONSUMER DIRECTED
CARE RESEARCH
Consumer directed care is a
Government initiative designed
to give clients and carers greater
control over the design and delivery
of their care. CCS has consistently
supported the consumer directed
care philosophy and has been
involved in the delivery of this
innovative type of care since
2011/12.
Most recently, Catholic Community
Services has partnered in a research
project on consumer directed care
funded through the Australian
Research Council Grants Scheme.
The research aims to seek the views
of consumers on the design of a
model of care that is directed by
consumers. The service model will
then be piloted and evaluated
by researchers. The first phase of
the research involved qualitative
interviews with clients and carers.
The results will inform planning for the
Discrete Choice Experiment which
will provide consumers with design
options and provide quantitative
data to inform the service model.
SPEAKING OUT AT CONFERENCES
During 2012/13, a number of CCS
staff members have presented
at conferences, advocating for
persons and groups in need in the
community, and adding to the fund
of knowledge that supports the
delivery of community services.
Tina Magennis and Kerry Marshall,
Coordinator of the Elder Abuse
Helpline, presented at the Activating
Enabling Conference held at
Australian Technology Park. This
conference was funded by Ageing,
Disability and Home Care, NSW.
Tina Magennis also presented on
the highly successful Better Practice
Project undertaken by CCS. The
project was designed to equip
clients so as to reduce their need for
ongoing care. It resulted in 44% of
clients regaining their independence
to the extent that they no longer
required ongoing services, and
a further 36% of clients having
reduced service support needs. Kerry
Marshall also presented on the CCS
Restorative Care Program that was
based on the learnings from the initial
project.
Sue Cripps, CCS Director
Homelessness, Mental Health and
Disability Services, presented at
the Making it Home – National
Homelessness Conference held in
August 2012. Sue spoke about the
learnings that have come from
CCS’ work in assisting persons who
live in situations of severe domestic
squalor. CCS has provided specialist
services in the management of
hoarding and squalor since 2008 and
in 2012 developed an educational
package supporting effective case
management of persons living in
conditions of extreme squalor. This
initiative supports the development
of a skilled workforce across Australia
that is well placed to assist persons
affected by hoarding and squalor.
Sue also spoke on the topic of
hoarding and squalor at a rural
conference run by two associations:
The Australian Association of
Gerontology and the Aged and
Community Services Association
of NSW. The conference, held in
March 2013, was titled Beyond
Overwhelmed – Working to improve
care and support for people affected
by hoarding and squalor.
Janis Redford, General Manager
CCS, spoke at the RSPCA Annual
Conference, held in October 2012
on the topic of hoarding and
squalor. Janis has also presented
at two conferences in 2012/13 on
consumer directed care including
The Consumer Directed Care
Conference held in Melbourne
and the Aged and Community
Services State Conference, Together
Towards Tomorrow, in May 2013.
Julia Abrahams, Catholic Healthcare
15

Director of Mission, also spoke at this
conference on the topic of mission,
values, and organisational culture.
KOREAN DAY CENTRE
Staff at the Korean Day Centre
successfully launched a social group
for active seniors from the Korean
community. The meeting was well
attended by approximately 70
people, mostly with strong links to
the Korean community. Special
guests were the Mayor of the City of
Ryde, Ivan Petch, the President of
the Korean Society of Sydney, Byung
Il Kim, and Janis Redford, General
Manager, Catholic Community
Services. The group is strategically
located at the Eastwood Community
Hall which provides easy access
for participants. Activities for clients
include line dancing, singing and art
therapy. Up to 30 clients attend the
Korean Social Group which meets
regularly. We proudly acknowledge
a grant received from Ryde Council
to support activities at the Korean
Day Centre.
L to R: Roy Green, CCS’ client; Julie Tremain, CCS Service Manager; Kath Readford, CCS Dementia Counsellor; and
Lindsay Darlington, CCS’ client.
16

“Kath’s passion and commitment to the highest level of
client care is her driving force and is contagious.”
Julie Tremain, CCS Service Manager, Orana
Passion and Commitment
Kath Readford has been working in
the health and aged care sector
for more years than she chooses
to admit and for many years has
held positions of Day and Respite
Services Coordinator and Dementia
Counsellor for CCS, Orana. As the
only Dementia Counsellor in an area
covering over 38,000 square kms in
Western NSW, Kath is extremely busy
but remains passionate about easing
the burdens of people living with
dementia and their carers.
Not only is Kath constantly in demand
to present at conferences and to sit
on expert panels, Kath is also very
active assisting clients through their
journey with dementia. This includes
assisting with diagnosis, accessing
services, planning for the future,
providing support during times of grief
and enabling those carers who have
walked the journey to assist others on
the same path.
“I think that people with dementia
and their carers are the real heroes
in this situation because they are
caring on a 24/7 basis…..I think the
recognition needs to go to them,”
Kath says.
During her time with CCS, Kath has
been instrumental in securing funding
for a Dementia Day Centre and
Dementia Home Respite for Carers.
Kath has also established Dementia
Support Groups in Dubbo, Mudgee
and Coonabarabran and is working
to duplicate this in other regions.
Kath has been honoured with an
Order of Australia Medal particularly
for her work as a Dementia
Counsellor. Julie Tremain, CCS Service
Manager, said, “Kath’s passion and
commitment to the highest level of
client care is her driving force and
is contagious.”
A quiet achiever, Kath does not focus
on her many honours but remains
committed to the task at hand.
Speaking of the looming dementia
crisis in Australia, Kath says, “There
have been a lot of improvements
but there is still a lot to do.”
Kath Readford, Dementia Counsellor
17

Healthcare
Catholic Healthcare provides a
comprehensive range of healthcare
services through its three facilities:
Hawkesbury District Health Service,
Windsor, Lourdes Hospital and
Community Health Service, Dubbo, and
St Vincent’s Health Service, Bathurst.
Inspired by the healing ministry of Jesus,
patients are our first priority and a strong
values base underpins the provision
of services.
Hawkesbury District
Health Service
Hawkesbury District Health Service
(HDHS) is a 125 bed facility that provides
public and private healthcare services
in Sydney’s north-west.
A public-private partnership with the
NSW Government, HDHS employs
more than 600 staff and 50 Visiting
Medical Officers (VMO) and offers
24-hour emergency care, as well as
medical, surgical, maternity, neonatal,
paediatric, palliative, intensive and
coronary care and diagnostics services.
The facility also provides a wide
range of community and allied health
services.
PARTNERSHIP WITH NSW HEALTH
Excellent outcomes during the year
are a testament to the success of the
private-public partnership with the
Nepean Blue Mountains Local Health
District (NBM LHD).
HDHS is excited by the NBM LHD’s
proposal to establish an outreach
oncology service at HDHS. This will
allow public and private patients
under the care of Nepean cancer
specialists to receive treatment
at HDHS, saving them the
inconvenience, cost and discomfort
of travelling to Penrith
for chemotherapy treatment.
Renegotiation of funding models
continued in preparation for
the implementation of activity
based funding for acute care
and emergency departments
commencing on 1 July 2013.
PARTNERSHIP WITH THE HAWKESBURY
COMMUNITY
HDHS is a community hospital serving
the people of the Hawkesbury and
HDHS benefits enormously from
community interaction and support.
Members of the United Hospital
Auxiliary (UHA) work selflessly,
volunteering in the gift shop, assisting
in the emergency department,
offering friendship and support to
patients, and helping with general
fundraising. Perhaps less visible but
just as integral to the functioning
of HDHS is the Community Board
of Advice (CBOA) which acts as a
conduit between the health service
and the community. CBOA members,
together with pastoral visitors
and local businesses, generously
contribute their time, talents and
products to HDHS.
2012/13
Admissions
10,563
Patient days
Non-admitted other occasions of service
39,288
71,633
Emergency Department attendances
(including After Hours GP clinic attendances)
20,156
18

L to R: Corrections Officer, Wesley Giles with volunteers Betty Kelly, Kay Ridge
and Sonia Teuma.
Every year, donations are received
from organisations and individuals.
Most often they are used to purchase
medical or patient care equipment.
PARTNERSHIP WITH UNIVERSITY
OF NOTRE DAME MEDICAL SCHOOL
SYDNEY CAMPUS
The University of Notre Dame and
HDHS’ partnership continues to reach
new benchmarks in educational
excellence, with the graduation of
48 doctors from Hawkesbury Clinical
School.
Peter Blanchard, General Manger,
HDHS, said, “We are very proud of
our partnership with the University
of Notre Dame, as well as the
achievements and dedication of
the students, junior medical officers,
clinicians and non-clinicians working
together to foster a centre of
healthcare excellence.”
The Head of the Clinical School,
Associate Professor Sachint Lal, said,
“Our partnership with HDHS is growing
every day, and is providing an
enormously beneficial educational
environment for the medical students
and junior doctors.”
“The commitment of the teaching
staff here at Hawkesbury is far
beyond anything you would receive
at other institutions,” said third-year
student, Amshuman Rao. “I am
impressed by the time commitment
and the ease-of-access to teachers
here. Students are valued here as
genuine members of the team,
and as such are inspired to rise to
higher standards of learning and
participation.”
TIMES OF CHANGE
When HDHS opened in 1996, nursing,
allied health, medical and support
staff moved to HDHS from the old
community hospital. Now, after
completing 17 more years of service
to the community, long standing staff
members are retiring more frequently;
some having served the Hawkesbury
for three or four decades.
HDHS acknowledges the wealth
of experience, skill and dedication
of these staff members and is
grateful for their sharing with the
younger generation of health care
professionals, which ensures the
continuation of the close knit ties that
have helped create the warm and
unique culture of HDHS today.
Looking to the future, with Telehealth
services rolling out across the
NBM LHD, HDHS can now connect
with increasing numbers of general
practitioners and VMO specialists
across the State. In addition to
video consultations, an extensive
upgrade to audio-visual technology
has improved staff access to onsite
(webinar) education sessions,
tele-conferencing and video
conferencing.
AUSTRALIAN COUNCIL OF
HEALTHCARE STANDARDS
ACCREDITATION
HDHS undertook a full accreditation
review in November 2012 and
was awarded another four years
accreditation. In nine of the 14
criteria assessed, HDHS received an
Extensive Achievement, the highest
possible rating. Comments for
accreditors included, “Hawkesbury
District Health Service continues to
provide a high standard of care and
service delivery to the community”
and, “The staff are patient-centred
and there is a culture of quality
improvement, led by the leadership
team, evident in all services.”
HOSPITALITY AT WORK
Being in hospital can be a lonely and
frightening experience, especially
for those who are older, confused
or unsteady on their feet. The HDHS
Companion Observer Program
(COP) ensures that patients who do
not have relatives or friends can be
accompanied by trained volunteers
while in hospital and can enjoy walks,
potter in the garden, play dominos
or reminisce about the district in days
gone by.
L to R: COP Volunteer Co-ordinator
Sonia Teuma with Eileen McDonald
In the three months since the
program commenced, 25 patients
have benefited from companionship
of this kind. According to Sonia
Teuma, COP Volunteer Co-ordinator,
“It’s amazing what a difference a
Volunteer Observer can make to
the comfort of patients in hospital.”
19

The Companion Observer Program
is a prime example of HDHS staff
and UHA volunteers embodying the
values and mission of HDHS to meet
the needs of our community.
FOCUS ON PRESSURE INJURY
Raising community awareness, risk
assessment and referral are integral
parts of preventing pressure injuries
within the hospital environment
and in the community. The HDHS
Pressure Injury Working Party is
reviewing processes at HDHS to
ensure that intervention is offered
to those at greatest risk of pressure
injury. Preventative intervention is
increasing with the introduction
of new screening tools for use in
clinical situations, development of
patient information handouts, and
staff education by pressure injury
prevention specialists.
PUBLIC HEALTH
Public health is as much a
responsibility of HDHS as treating
the sick or injured.
A record number of staff members
were vaccinated in March and
April, 2013 to reduce the spread of
influenza. The HDHS flu vaccination
campaign also contributed to public
awareness of disease transmission
and prevention strategies.
Provision of childhood vaccination
clinics, upgrading of vaccine storage
systems and a thorough review of
vaccination processes all contributed
positively to public health, as has the
introduction of alcohol based hand
rub made available at point of care
within the hospital.
A continued focus on healthy
lifestyles saw nutrition and physical
activity messages highlighted
within HDHS and taken out into the
community at a variety of events
including Relay for Life, Bligh Park
Pregnancy and Parenthood Expo,
Australia’s Healthy Weight Week,
BreastScreen van on site at HDHS
Heart Week, Kidney Health Week,
and April Falls Day.
NEW HOME FOR BREASTSCREEN IN
THE HAWKESBURY
After a five year absence from
the district, the community rallied
together to celebrate BreastScreen’s
return to the Hawkesbury by
constructing a stable site for the
screening van on HDHS’ front lawn.
The position of the van will provide
easy access for Hawkesbury women
to breast screening services and is a
bold reminder of the importance of
mammograms.
INNOVATIVE SERVICE DESIGN
The introduction of new laser
technology and extensive training for
operating theatre staff has reduced
the number of urology patients
requiring transfer to tertiary hospitals
for the treatment of kidney and other
urinary tract stones.
A new program introduced to
the Hawkesbury recently is the
Community Medic, a first aid service
to the homeless community of the
Hawkesbury. HDHS has been liaising
with community medics as they
orientate themselves to services in the
district, assisting where possible with
information and referral to services
relevant to clients’ needs.
Expansion of our pre-admission
clinic offers pre-booked surgical
patients support, clinical assessment
and education prior to admission,
and assessment of their home
environment in preparation for
discharge.
FOOD FOR HEALTH
HDHS’ food and nutrition services
have received accolades for their
quality and professional standards.
This year’s Patient Satisfaction Survey
revealed that HDHS is providing an
excellent food service to its patients,
achieving an overall satisfaction
rating of 4.29 out of 5, benchmarking
higher than our public hospital
neighbours.
MEN’S HEALTH
Men’s health is a vital part of the life
of any community, yet HDHS is still the
only organisation in NSW to dedicate
a full time position to men’s health.
Highlights of the last five years since
the inception of this service include:
• Bloke’s Day - this successful day,
held annually, is assisting to build
awareness of the importance of
men’s health;
• A men’s ante-natal class which
assists fathers to embrace the
challenges of parenthood;
• Emotional support for men
struggling with relationship issues;
and
• Support for male victims of
domestic violence.
ACCESSIBLE ABORIGINAL HEALTH IN
THE HAWKESBURY
Life expectancy for Indigenous
Australians is 15-20 years less than for
non-Indigenous Australians. Closing
the Gap on Disadvantage is the
responsibility of all Australians and
appointing an Aboriginal Community
Liaison Officer (ACLO) position at
HDHS has been a significant step at
a local level towards this.
The ACLO role has two main
functions: firstly, to engage directly
with the local Aboriginal community
to improve their health; and
secondly, to improve accessibility
to the health services available
through HDHS.
20

With a focus on person centred care,
Lourdes constantly looks for new ways
to support patients at the hospital.
During the year, therapeutic gardens
were created and new activity
programs have been developed
targeting younger male patients.
L to R: Stephanie Lam, medical student; Jo Anne Fisher, Assoc. Dean of the
University of Notre Dame; Stuart Moss, medical student; Lucinda Beech, medical
student; Matthew Doherty, medical student; A/Prof. Sachint Lal, Head of
Hawkesbury Clinical School; Isisdoro Ruisi, medical student; and Donna Marlin,
Administration Assistant, Hawkesbury Clinical School.
ST VINCENT’S HEALTH SERVICE,
BATHURST
St Vincent’s Health Service, Bathurst
continues to be an important part
of the delivery of health services in
Bathurst and surrounding districts.
With over 20,000 occasions of service
in 2012/13, St Vincent’s provides
community nursing, diabetes
education, dietetic services and
aged care assessment services.
The first of these goals can be
measured by an increase in
referrals to ACLO. Additionally,
statistics indicate an increase in
mammography screening directly
attributable to ACLO and close to
a 100% vaccination rate for local
infants.
Uptake of the services is strongly
influenced by acceptability. By
improving the cultural awareness of
staff and ensuring close connections
with the community and Darug
elders, the HDHS ACLO is achieving
the second goal. From 2004/5
to 2007/8, Indigenous hospital
admissions at HDHS increased by
approximately 50%. Recorded
emergency department usage by
Indigenous Australians increased
approximately 32% during that
same period and has continued
to grow. Abundant referrals from
other services, both mainstream
and Indigenous, indicate that HDHS
is seen as culturally friendly and
respectful of Aboriginal health needs,
as does the Aboriginal community’s
acceptance of palliative care
support, traditionally a function of the
family and community.
LOURDES HOSPITAL AND
COMMUNITY SERVICE, DUBBO
With 34 in-patient beds, Lourdes
Hospital and Community Health
Service, Dubbo, provides palliative
care, geriatric evaluation and
management, rehabilitation
services, and transitional aged care.
Other services include aged care
assessment, brain injury rehabilitation,
spinal cord injury management,
community nursing, medical specialist
services and clinics, occupational
therapy, physiotherapy and speech
pathology.
During the year, Dr Maharaj, Senior
Staff Specialist - Rehabilitation
Medicine, was appointed a Clinical
Associate Professor with The University
of Sydney’s Medical School. This is a
great honour and we congratulate
Dr Maharaj on this prestigious
appointment. 2012/13 also saw
a much loved doctor retire from
Lourdes Hospital. Dr Sahukar was
appointed as a VMO in rehabilitation
medicine in 1982 and devoted over
30 years to patient care. A new Junior
Medical Officer joined Lourdes during
the year and is proving a great asset
to the medical team.
The Aged Care Team is working
closely with the Western NSW LHD
in the introduction of an Aged Care
Access Centre and shared databases
and procedures relating to aged
care assessment work. A new Nurse
Unit Manager of the community
nursing service was appointed and
recommendations of a review of
services have been progressively
implemented throughout the year.
21

22
L to R: Alison Loudon, Health Service Manager and Peter Moraghan.

“I have never been in a better run hospital than Lourdes
Hospital and Community Health Service… I believe I saw
miracles worked there; stroke patients who improved
beyond what I thought was ever possible.”
Peter Moraghan, patient.
A place of miracles
Having endured three heart
operations, a knee replacement
and numerous procedures related to
leukemia, Peter Moraghan has seen
more than his fair share of hospitals.
A retired businessman with 42 years
experience in finance, Peter, who
is 79 years old this year, speaks with
authority when he says, “I have
never seen a better run hospital than
Lourdes. It is the best hospital I have
ever been in. I was very fortunate to
end up there.”
After an operation in Sydney, Peter
was transferred to a private hospital
and then referred to Lourdes in
Dubbo.
“When I arrived at Lourdes, I was
bed bound, unable to walk and
in a bad way. I was there for eight
to nine weeks and I walked out of
there unaided. The staff members
are outstanding, very positive people
working in very difficult jobs,” he said.
When asked about the value of
respect, Peter said, “I could not have
received more respect from the
staff members. I have never been
in a hospital like it. If I can ever do
anything for Lourdes I am the first cab
off the rank!”
Alison Loudon, Health Service
Manager, said, “The staff members
at Lourdes demonstrate respect to
all patients, visitors and community
members. I am so fortunate to work
with such caring and supportive staff
members who do have the best
interest of the patient at heart.”
L to R: Alison Loudon, Health Service Manager, Peter Moraghan, Ann
L to R: Alison Loudon, Health Service Manager; Peter Moraghan; Ann Anderson, Enrolled Nurse; Jeanie Cronk, Registered
Nurse; and Deb Holmes, Enrolled Nurse. Anderson, Jeanie Cronk and Deb Holmes
23

Our people
Catholic Healthcare aims to have a
workplace culture that fosters respect
in all aspects of the organisation.
We are proud of our people and
their commitment to Catholic
Healthcare’s mission, to promote life
in all its fullness.
When asked about the value of
respect, General Manager, Human
Resources, Sam Galluccio, said, “The
value of respect is fundamental to
the way people in our workplaces
relate to one another. Respect is
the key guiding principle for the
way in which managers role model
appropriate standards of behaviour,
and where necessary, respectfully
hold to account those who do
not abide by those standards and
expectations.”
Workforce profiles
SCHOLARSHIPS PROMOTE
EXCELLENCE AND INNOVATION
In the rapidly changing aged, health
and community environment, it
is imperative that we continually
strive to increase the capability
and competency of the Catholic
Healthcare workforce to ensure
residents, clients and patients receive
excellent care.
It is with this goal of continuous
improvement in mind that Catholic
Healthcare this year introduced the
Catholic Healthcare Scholarship
Fund and the Catholic Healthcare
Innovation Fund, both initiatives of
Catholic Healthcare’s Managing
Director, David Maher.
The Catholic Healthcare Scholarship
Fund provides funding for existing
Catholic Healthcare staff members,
regardless of their position, to
undertake further studies relevant to
their work. The Catholic Healthcare
Innovation Fund provides funding to
support innovation within Catholic
Healthcare’s operations.
The scholarships will be offered
annually and applicants will be
selected based on merit.
David Maher, Managing Director,
said, “We are delighted to introduce
the Scholarship Fund and the
Innovation Fund and are grateful
to our generous donors who have
made this initiative possible. Through
education, we will further develop
our people, and, in turn, grow in
excellence as an organisation
committed to delivering the very
best for residents and clients.”
Category 2012/2013
Employees 4,122
Male 633
Female 3,489
Full-time 750
Part-time 2,435
Casual 937
Length of service
0-2 Years 1,750
3-5 years 960
Over 5 years 1,412
Age profile
Up to 40 1,360
41-50 years 1,089
Over 50 years 1,673
HUMAN RESOURCES MANAGEMENT
24

“We attend to the dignity of each person providing
healthcare as a fundamental good.”
Professor Jack Flanagan, Chair, Trustees of Catholic Healthcare
INFORMATION SYSTEMS
In September 2012, Catholic
Healthcare celebrated the
implementation of the new
combined Human Resources and
Payroll system called CHRIS 21 . This
complex and challenging project
involved many different system
configuration and change
management elements, including
data migration processes from
the old systems. The outcome is a
state-of-art and comprehensive
human resources system with
contemporary functionality across
payroll, Workforce Health and Safety
(WHS) management, and general
employment administration.
More recently, the WHS module
of CHRIS 21 was configured to the
organisation’s requirements and
implemented to provide a more
effective process for managing the
various aspects of workplace injuries,
workers compensation and return
to work activities.
NEW CHAIR OF TRUSTEES,
PROFESSOR JACK FLANAGAN
The Trustees of Catholic Healthcare
appointed Professor Jack Flanagan
as their new Chair of Trustees in
January 2013. Professor Flanagan
succeeded Sr Joanne Kirk RSM
who was a Trustee of Catholic
Healthcare from February 2004 until
31 December, 2012 and who served
as Chair of Trustees for the past eight
and a half years.
Professor Flanagan became a Trustee
of Catholic Healthcare in 2009 and
served as Vice Chair from 2011 until
his appointment as Chair. Professor
Flanagan is an Emeritus Professor of
Accounting at Australian Catholic
University, an Honorary Research
Fellow at the Centre for Accounting
and Assurance Research, Australian
School of Business, UNSW and on the
adjunct faculty at the AGSM.
When asked to share his thoughts
on Catholic Healthcare’s mission,
Professor Flanagan, said, “...To my
mind the mission is to follow the
inspiration of Jesus as healer. The
mission of Catholic Healthcare
emphasises the Catholic tradition.
Aspects most important to me are,
firstly, that we emphasise the whole
person and provide hope and social
relationships for our residents, clients
and patients. Secondly, we attend to
the dignity of each person providing
healthcare as a fundamental
good necessary for individual
development. Thirdly, we take a
sacramental view of healthcare,
where everyone can experience
God’s grace.”
Professor Flanagan believes the
organisation has a responsibility to
those who receive services, to use its
resources effectively, and to create
excellent healthcare that is valued
by residents, patients and clients.
Professor Flanagan said, “I think
we need to be explicit about the
Catholic identity of the organisation.
This allows us to resist market pressures
and any tendency to submit to
societal pressures to ignore the poor...
We need to monitor the range of
impacts that we have to ensure
we are doing what we plan to do
and pick up on specific outcomes,
such as less anxiety, homelessness
or drug-taking among the people
that we serve. Also we should look at
spillover effects, such as increased
general health, sense of wellbeing,
sense of self, connectedness,
and engagement in meaningful
activities.”
Catholic Healthcare looks forward to
continued growth and development
under the guidance of its Trustees led
by Professor Jack Flanagan.
25

“Respect is highlighted in the many interactions and
services provided by our volunteers. They often assist those
who are socially isolated and marginalised and bring a
sense of value and esteem to them.”
Kerry Lovell, Catholic Community Services’ Manager Volunteers and Community Engagement
Volunteers
Catholic Healthcare is blessed with
over 1,000 volunteers who give
generously of themselves year after
year. The efforts of each one of our
volunteers has the power to change
the life of our clients, patients and
residents and we are always grateful
for their selfless efforts.
While we applaud all Catholic
Healthcare’s volunteers, on this page
we share with you one example of
volunteering and the positive impact
it has had.
You’ve got a friend in me
John was working as a senior
architect when he fell from a multi
story building and suffered head
injuries which robbed him of his
speech. As part of his rehabilitation
plan, John was referred to Catholic
Community Services where he
met and established an invaluable
friendship with volunteer, Linton.
According to Linton, “We just clicked
right from the start and have now
become really good friends… It
doesn’t feel like a volunteer role
but instead a positive, growing
relationship where we share life
experiences together.”
Linton has been volunteering at
Catholic Community Services for four
years, following a successful career
in advertising and media, and has
real empathy for those who are
socially isolated. He looks forward
to his weekly visits with John, where
they pass the time working on John’s
speech exercises, sharing a meal,
walking in the park and reading
together.
Through rehabilitation, hard work,
and tireless family support, John
is making steady progress in his
recovery including learning to talk
all over again.
John said, “Having Linton visit has
made such a difference. We have
fun together.”
John and Linton are just one of
thousands of partnerships Kerry Lovell,
along with her dedicated team, has
coordinated over the 14 years in
which Kerry has worked in the field.
Kerry said, “I really believe in the
values that underpin Catholic
Healthcare and feel privileged
to work with such caring and
professional staff and dedicated
volunteers who freely give their time
to serve the needs of others.
“Our volunteers contribute
significantly to our mission to improve
the health and wellbeing of our
clients and to help those who are
socially isolated, to reconnect to the
community. Our range of services
include residential and community
visiting, telephoning isolated clients,
pastoral care, general administration,
assisting in day centres, transport
assistance and supporting cancer
patients. Volunteers provide
practical, emotional, social and at
times spiritual support to our residents
and clients.”
L to R: Corinne Newson, Volunteer Coordinator; John, Catholic Community
Services client; Linton, volunteer; and Kerry Lovell, Manager Volunteers and
Community Engagement.
26

Generosity
Generous donations have
supported many of Catholic
Healthcare’s activities
in 2012/13 including the
homelessness programs
of Catholic Community
Services. Assisting some of
the most vulnerable and
marginalised members of
our community, generous
donors have allowed CCS
to purchase household
furniture and white goods to
help clients as they transition
from homelessness to secure
housing, often for the first
time in many years. On
behalf of the many clients,
residents and patients whose
lives are made a little easier
because of your generous
donations, we thank you.
Donations and bequests > $10,000
UHA of Hawkesbury District Health Service
Beswick Family Fund
Combined donation from L Williams, J Williams, C Gordon,
G Tunbridge, P Constable and C Paine
A Vasta
Donations and bequests $1,000 - $10,000
Friends of Apex Forbes
St Catherine’s Auxiliary
Estate of Joan Muriel Enright
The Society of Our Lady Of Lourdes
The Uniting Church
Estate of Kathleen Ireland
UHA of NSW Inc St Vincents Hospital Auxiliary Bathurst
Branch
The McBride Family
Estate of John Thomas Coutts
A Catchpole
Fr E Weber
Whelan Investments Pty Limited
Ramil P/L
27

Donations and bequests
$100 - $1,000
D Chapman
J Johnson
A M Marskell OAM
V U Huynh & J Nguyen
Rev Fr P Sharpe
J N Kelly
D M Lee
Penrith Rugby Leagues Club
Bathurst RSL Club
W Mockler
N & K Kearton
Jemalong Residential Carers Group
Australian Japanese Healthcare
Network
G Slocum
JRV Hairdressers
Vitalcom Pty Limited
C Piccin
Agewell Physiotherapy
B D Loder
T J Andrews Funerals
S Baskerville
D Robinson
JRV Auxiliary
T Gilbert
R Jenkins
E Vasta
Fr Theo Arrivoli
A MacKenzie
W Tyler
M Kennedy
A Wansey
N Lucas
B Weir
C R Parrington
A J Bookalil
S Mogielnicki
T Cannuli
N Kelly
Bernardi’s Group Pty Limited
Shead & Nicholson Pty Limited
Gunns Mensland Forbes
Complete Plumbing & Gas Fitting
Centre Forbes
A Jorgensen
Harvey World Travel Forbes
M Blake
A Burton
A Clarke
J Giller
M Caba
Estate of Enid Betts
Estate of Aileen Gertrude Green
D Hill / T MacGowan
Sr T McGarry
M Murray
B Roberts
R Daly
M J Knox
M Carstairs
W Tyler
J Dempster
C Norval
W Watterson
J Riordan
P Cashman
J Barwick
P Duane
H Keen
Michael and Mary Whelan Trust
Little Company of Mary (Province)
Fr R Farrell
M Baker
Windsor Country Golf Club Limited
T & H Farrell
Connecting Energies
Grandios Pty Ltd
G Nelson
Pitt Town Sports Women’s Bowling Club
Hawkesbury Camera Club
Heartbeat Nursing Agency
Dr I Mahmoud
Dr A Ganesh
Dr G Moss
W & J Barrow
J J & E Y Waldron
T P Hunt
Dr I F Howkins
S T J C Perthville
O J Richter
Sydney LHD
G Besson
Marjorie Renshaw
Debbie Whittaker
Jennifer Ferns
Mary Owyong
J P & M M Troy
P Chalker
Joseph Mccarthy
R D Kennedy
Carers NSW Incorporated
Helen Link
Lionel Wilkinson
John McCarthy
H M Moore
A C Felton
D M Ehlert
D G Besson
Wha-Shing Suen
L Newman
E Cranston
D Worrall
V L Jack
R M Littman
P M Casey
G W Anderson
V E & L M Martin
E E & P M Bond
B J Harrington
J Browne
P Limbers
R Sandland
M Cloake
S Maher
M Harris
T C Luciano
O J Richter
K O’Connor
M Troy
S Day
T French
K Andresson
N Henry
R A Kaye
B C & V C Balmer
L Drohobyczer
J Browne
R A & J C Vas
A C & A A Copeman
C Noonan
G M Horton
S J Croyden
J P & M M Troy
C W Anderson
P J Milburn
A Leach
Mrs Harris
L Wilkinson
28

Governance
Catholic Healthcare’s governance
structure operates under both canon
law and civil law and ensures that our
foundational responsibilities are carried
out.
Canon law -
public juridical person
Our governance structure comprises
Catholic Healthcare - the Church entity.
Catholic Healthcare was canonically
established as a public juridical person
by the Bishops of NSW and the ACT on
21 July, 1994.
Our foundational responsibilities are
enshrined in the Statutes of Catholic
Healthcare and the norms of canon
law. The governance of our public
juridical person is entrusted to the
Trustees who are appointed by the
members’ representatives at the Annual
General Meeting. Each member
organisation appoints a person to act
as its representative.
Catholic Healthcare, the public juridical
person, is comprised of the following
members:
• Archdiocese of Canberra and
Goulburn
• Brigidine Sisters, NSW Province
• Diocese of Bathurst
• Diocese of Lismore
• Diocese of Parramatta
• Institute of the Sisters of Mercy
Australia and Papua New Guinea
• Diocese of Wollongong
• Maronite Diocese of St Maroun
• Our Lady of Dolours parish,
Chatswood
• Sisters of Mercy, North Sydney
• Sisters of Perpetual Adoration
• Sisters of St Joseph (NSW)
• Sisters of St Joseph, Perthville
• Sisters of the Little Company of Mary
• St Augustine’s parish, Coffs Harbour
• St Thomas Aquinas parish,
Springwood.
Civil law – entities
The Trustees of Catholic Healthcare is
a statutory body corporate created
under the Roman Catholic Church
Communities’ Lands Act (NSW) 1942
(the Act) and is the civil law entity
of Catholic Healthcare, the public
juridical person. By virtue of this Act, the
governance of the Trustees of Catholic
Healthcare is entrusted to the Trustees.
The Trustees of Catholic Healthcare (the
civil body corporate) does not provide
services. It functions in a stewardship
capacity to oversee the ministry
of the organisation and to ensure
that Catholic Healthcare’s mission
is fulfilled. This body corporate is the
sole member of three main operating
entities, Catholic Healthcare Limited,
Hawkesbury District Health Service
Limited and (from 31 May 2013) St Mary
MacKillop Care (NSW). The Trustees
appoint the Directors and the Chairman
of each of those companies.
Catholic Healthcare Limited – is a
not-for-profit public company limited
by guarantee and provides residential
aged care services, retirement
communities and community services.
Catholic Healthcare Limited is also
an affiliated health organisation with
funding from NSW Health and provides
services through two third schedule
facilities at Lourdes Hospital and
Community Health Service, Dubbo, and
St Vincent’s Health Service, Bathurst.
Hawkesbury District Health Service
Limited – is a not-for-profit public
company limited by guarantee which
operates the Hawkesbury District Health
Service at Windsor, NSW. Hawkesbury
District Health Service Limited is under
contract to NSW Health to provide
public health services from the hospital.
Hawkesbury District Health Service is a
125 bed district hospital and community
health facility providing services to both
public and private patients and is also
a teaching hospital for the University
of Notre Dame, School of Medicine,
Sydney.
St Mary MacKillop Care (NSW) – is a
not-for-profit public company limited by
guarantee and a former ministry of the
Sisters of St Joseph (NSW). It transferred
to the Catholic Healthcare group on
31 May 2013. St Mary MacKillop Care
(NSW) provides residential aged care
and community services in Sydney and
on the Central Coast.
29

Trustees of Catholic Healthcare 2012/13
Trustee
Continuing/Resigned/
Retired/Appointed
Date
Sr Joanne Kirk RSM, Chair Resigned 31 December 2012
Prof Jack Flanagan, Chair Appointed as Chair 1 January 2013
Herbie O’Flynn
Br Julian Liddiard OH
Maureen McCabe OAM
Sr Judy Sippel RSJ AM
Sr Anna Koeneman RSM
Sr Mary Comer RSJ
Continuing
Continuing
Continuing
Continuing
Continuing
Continuing
Directors of Catholic Healthcare Limited 2012/13
Director
Kerry James AM, Chair
Continuing/Resigned/
Retired/Appointed
Continuing
Date
David Robinson Deputy Chair Continuing
Alan Crouch Appointed 1 July 2013
Sr Diana Hayes RSCJ
Continuing
Paul Johnson
Continuing
David Maher
Continuing
Prof Dimity Pond
Continuing
Jim Tate
Continuing
Directors of Hawkesbury District Health Service Limited 2012/13
Director
Kerry James AM, Chair
Graham Wright, Deputy Chair
David Maher
Dr Vasco de Carvalho
Terry Conoulty
Alan Crouch
Gabrielle Armstrong
Continuing/Resigned/
Retired/Appointed
Continuing
Continuing
Continuing
Continuing
Continuing
Continuing
Continuing
Date
Directors of St Mary MacKillop Care (NSW) 2012/13
30
Director
Continuing/Resigned/
Retired/Appointed
Date
Barry Wiggins, Chair Resigned 31 May 2013
Sr Therese Carroll RSJ Resigned 31 May 2013
Lorraine Poulos Resigned 31 May 2013
Lucille Scomazzon Resigned 31 May 2013
Gaile Pearce Resigned 31 May 2013
Michael Turner Resigned 31 May 2013
Nicholas Mersiades Resigned 31 May 2013
Paul McMahon Resigned 25 July 2012
David Robinson, Chair Appointed 31 May 2013
David Maher Appointed 31 May 2013
Anne Maree Hodgson Appointed 31 May 2013
Janis Redford Appointed 31 May 2013

Stewardship
Financial
Report 2012/13 - Summary
For the Year Ended 30 June 2013
2012/13 - Continued consolidation of performance
Financial Result
$ Millions
2012/2013 2011/2012 2010/2011 2009/2010
Revenue 270.4 261.7 248.4 226.0
Millions
275
270
265
260
FY - 2012/2013 FY - 2011/2012
The 2012/13 financial year was a
strong year in terms of underlying
trading performance. Revenue
growth is attributable to additional
residential aged care beds being
activated.
255
TOTAL ASSETS
Revenue
Total Assets
$ Millions
2012/2013 2011/2012 2010/2011 2009/2010
Cash, Debtors, Inventory & Other Assets 77.4 60.3 78.0 76.2
Property, Plant & Equipment 464.6 406.1 410.6 394.4
Investment Property & Intangibles 68.3 56.6 56.8 66.4
610.3 523.0 545.4 537.0
Millions
500
450
400
350
300
250
200
150
100
50
Cash, Debtors,
Inventory &
Other Assets
Property, Plant
& Equipment
Investment
Property &
Intangibles
FY - 2012/2013 FY - 2011/2012
The change in total assets
predominately relates to additional
assets (land and buildings) acquired
as part of the St Mary MacKillop Care
(NSW) acquisition on 31 May 2013.
31

Total Liabilities
Total Liabilities
$ Millions
2012/2013 2011/2012 2010/2011 2009/2010
Payables, Employee Provisions & Other Liabilities 74.7 65.2 63.4 62.5
Accommodation Bonds 185.8 159.6 156.2 131.4
Loan Licences 37.4 37.9 36.4 30.8
Interest Bearing Liabilities 132.7 144.1 178.1 218.4
Total Liabilities 430.6 406.8 434.1 443.1
200
FY - 2012/2013 FY - 2011/2012
Millions
160
120
80
40
0
Payables, Accommodation
Employee Bonds
Provisions &
Other Liabilities
Loan
Licences
Interest
Bearing
Liabilities
The change in total liabilities is
predominately due to a significant
increase in accommodation bonds
held. This increase is largely due
to the commencement of our St
Paul’s Residential Aged Care facility
in Northbridge during the financial
year, as well as the inclusion of
accommodation bonds held by
St Mary MacKillop Care (NSW).
Interest Bearing Liabilities
Interest Bearing Liabilities
$ Millions
2012/2013 2011/2012 2010/2011 2009/2010
Bank & Other External Loans 8.6 20.7 34.7 55.0
Church Loans 104.3 101.2 106.7 114.6
Vendor Finance 14.2 15.7 29.4 43.2
Other Loans 5.6 6.5 7.3 5.6
Total Interest Bearing Liabilities 132.7 144.1 178.1 218.4
120
FY - 2012/2013 FY - 2011/2012
Millions
100
80
60
40
20
0
Bank & Other
External Loans
Church
Loans
Vendor
Finance
Other
Loans
Repayments of Interest Bearing
Liabilities have resulted in cash
outflows of $50.9 million during the
year. This reduction in Interest Bearing
Liabilities has been possible due to the
strong operating results over recent
years. We continue to acknowledge
the support of the Brisbane
Archdiocese Development Fund,
the Canberra/Goulburn Catholic
Development Fund and Westpac
Banking Corporation.
32

List of services
Residential Aged Care
Bethlehem House, Kogarah
Blakeney Lodge, Tumut
Bodington, Wentworth Falls
Brigidine House, Randwick
Charles O’Neill Hostel, Mayfield West
Coolamon Villa, Mullumbimby
Emmaus Village, Kemps Creek
George Mockler House, Mona Vale
Gertrude Abbott Aged Care, Surry Hills
Holy Spirit Aged Care, Revesby
Holy Spirit Croydon, Croydon
Holy Spirit Dubbo, Dubbo
Jemalong Residential Village, Forbes
Lewisham Nursing Home, Lewisham
Lewisham Retirement Hostel, Lewisham
Macquarie Care Centre, Bathurst
Maranatha Lodge, Batehaven
Mater Aged Care, Forbes
McQuoin Park, Waitara
Our Lady of Loreto Gardens, Hamlyn Terrace
Ozanam Villa, Lismore
Percy Miles Villa, Kirrawee
St Anne’s Aged Care, Hunters Hill
St Anne’s Home, Perthville (until April 2013)
St Augustine’s Aged Care, Coffs Harbour
St Bede’s Home, South Hurstville
St Catherine’s Aged Care, Bathurst
St Francis Aged Care, Grafton
St Francis Aged Care, Orange
St James Villa, Matraville
St John’s Villa, New Lambton
St Joseph’s Aged Care, Coffs Harbour
St Joseph Aged Care, Hunters Hill
St Mary’s Retirement Village, Berkeley
St Mary’s Villa, Dubbo
St Paul’s, Northbridge
St Peter’s Residential Aged Care, Lane Cove North
St Vincent’s Residential Aged Care, Bathurst (from April 2013)
The Sister Anne Court Aged Care, Surry Hills
Villa Maria Centre, Fortitude Valley Qld
Villa Maria Centre, Ipswich Qld
Villa Maria Centre, Unanderra
Vincentian Aged Care Service, East Sydney
Retirement Communities
Aquinas Court, Springwood
Bishop McCabe Village, Towradgi
Charles O’Neill Units, Mona Vale
Emmaus Village, Kemps Creek
McQuoin Park, Waitara
Ozanam Villa, Lismore
St Mary’s Retirement Village, Berkeley
St Peter’s Green, Lane Cove North
Strathallen Village, Randwick
The Bailly, Orange
Catholic Community Services
Central Coast
Central West
Hunter
Hunters Hill
Mid North Coast
Nepean
Orana
Riverina Murray
Southern Highlands
Sydney
Healthcare
Hawkesbury District Health Service, Windsor
Lourdes Hospital and Community Health Service, Dubbo
St Vincent’s Health Service, Bathurst (from April 2013)
Designed by Creative Itch
33

Excellence
Honesty
Respect
Hospitality
Compassion
Trustees of Catholic Healthcare
ABN 89 915 142 048
Catholic Healthcare Limited
Catholic Community Services
Lifestyle Home Services
ABN 69 064 946 318
Hawkesbury District Health Service Limited
ABN 80 065 091 714
St Mary MacKillop Care (NSW) (from 31 May 2013)
ABN 63 050 336 224
Level 4, 16-18 Bridge Street
Epping NSW 2121 Australia
T: 02 8876 2100 F: 02 8876 2155
www.catholichealthcare.com.au