RESPECT
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<strong>RESPECT</strong><br />
ANNUAL REVIEW 2012/13
Contents<br />
1<br />
About Catholic Healthcare<br />
24<br />
Our people<br />
2<br />
Combined Report<br />
26<br />
Volunteers<br />
4<br />
Mission<br />
27<br />
Generosity<br />
6<br />
Residential Aged Care<br />
29<br />
Governance<br />
12<br />
Catholic Community Services<br />
31<br />
Stewardship<br />
18<br />
Healthcare<br />
33<br />
List of services
About<br />
Catholic Healthcare<br />
Established in 1994 by the Bishops of<br />
NSW and the ACT, Catholic Healthcare<br />
is the largest Catholic provider of<br />
aged and community services in<br />
NSW. Our mission is to promote life in<br />
all its fullness, and our thoughts and<br />
actions are informed by five key values:<br />
compassion, honesty, hospitality,<br />
respect and excellence.<br />
With locations across metropolitan,<br />
regional and rural NSW and south east<br />
Queensland, Catholic Healthcare<br />
operates three healthcare facilities,<br />
42 residential aged care services, 10<br />
retirement communities and provides<br />
services to over 4,500 persons in the<br />
community.<br />
A Year At A Glance<br />
Catholic Community Services’ clients<br />
Catholic Community Services’ programs<br />
Retirement communities<br />
Catholic Healthcare is subject to<br />
Federal, State and Cannon law<br />
and is accountable to the following<br />
government agencies:<br />
• Department of Health and Ageing;<br />
• Department of Ageing, Disability<br />
and Home Care;<br />
• Department of Families, Housing,<br />
Community Services and Indigenous<br />
Affairs;<br />
• Department of Veterans’ Affairs;<br />
and<br />
• NSW Department of Health.<br />
The 2012/13 year has been a time<br />
of growth for Catholic Healthcare<br />
as we welcomed St Mary MacKillop<br />
4,599<br />
Catholic Community Services Home Care Packages<br />
funded by the Department of Health and Ageing 1,204<br />
Residential aged care services<br />
Residential aged care places<br />
Retirement living units<br />
Healthcare services<br />
Healthcare bed places (acute and sub acute)<br />
17<br />
2,421<br />
10<br />
252<br />
3<br />
159<br />
Annual revenue $270,372,000<br />
Total assets $610,321,000<br />
Employees 4,122<br />
42<br />
Care (NSW) to our family, opened<br />
St Vincent’s Residential Aged Care,<br />
Bathurst and received the first residents<br />
into St Paul’s, Northbridge. It has also<br />
been a time of celebration with St<br />
Francis Aged Care, Orange winning<br />
a prestigious Better Practice Award<br />
and 14 residential aged care services<br />
receiving excellent outcomes in the<br />
rigorous process of accreditation.<br />
Hawkesbury District Health Service also<br />
received accolades for a full four year<br />
accreditation and Catholic Community<br />
Services won the tender for the NSW<br />
Elder Abuse Helpline.<br />
Our symbol is the dove, which speaks<br />
of hope and reminds us of the love<br />
of God.<br />
1
Catholic Healthcare Annual Review 2010/11<br />
Combined Report<br />
This year, Catholic<br />
Healthcare celebrates<br />
nineteen years of service:<br />
nineteen years of promoting<br />
life that brings hope to those<br />
we care for each and every<br />
day.<br />
We reflect with pride on some key<br />
achievements for the year. In residential<br />
care, new communities of care<br />
were created in the opening of St<br />
Paul’s, Northbridge and St Vincent’s<br />
Residential Aged Care, Bathurst – both<br />
the product of long term planning and<br />
thought. We commenced building<br />
The Brighton, Catholic Healthcare’s<br />
newest retirement development, on<br />
our Croydon precinct which has been<br />
over a decade in development. We<br />
undertook significant development<br />
of our clinical governance frameworks<br />
to ensure quality care provision, and<br />
St Francis, Orange received a Better<br />
Practice Award from the Aged Care<br />
Accreditation Agency for outstanding<br />
achievements in mental health<br />
initiatives in residential aged care.<br />
Finally, one of our Residential Aged<br />
Care Managers, Christine Ross from<br />
Villa Maria Centre, Fortitude Valley,<br />
was voted a finalist in the Catholic<br />
Health Australia national awards as an<br />
Emerging Leader.<br />
In community services we were<br />
awarded the contract to provide<br />
the Elder Abuse Hotline across NSW,<br />
providing advice and advocacy for<br />
some of the most marginalised people<br />
in society. In Health we embarked upon<br />
significant clinical service planning<br />
at Hawkesbury District Health Service<br />
to shape the future of service to that<br />
community.<br />
And across the organisation, we<br />
implemented a new payroll system, and<br />
continued our investment in improving<br />
our information technology platform.<br />
We launched Values Alive 2 to further<br />
reinforce the centrality of our values<br />
in Catholic Healthcare with our staff,<br />
and held our first Catholic Healthcare<br />
leadership conference.<br />
A highlight of the year was the decision<br />
by the Sisters of St Joseph (NSW)<br />
to transfer their aged care ministry<br />
to Catholic Healthcare. The Sisters<br />
reached this significant decision after<br />
long and careful discernment taking<br />
into account the complexities of the<br />
current aged care environment, and<br />
considering the best ways to carry<br />
forward these important ministries into<br />
the future. Catholic Healthcare was<br />
honoured to be asked to continue<br />
these ministries; and we look forward<br />
to combining the strengths of both<br />
organisations and continuing the work<br />
of the Sisters in a spirit of compassionate<br />
service, providing quality holistic care<br />
to residents and clients that supports<br />
the dignity of the human person.<br />
The government’s aged care reform<br />
agenda, Living Longer Living Better,<br />
has been a major focus for the<br />
industry during the year, and Catholic<br />
Healthcare has contributed to the<br />
consultation process in shaping the<br />
reforms. A reduction in Residential<br />
Aged Care Funding due to zero funding<br />
indexation for the year has been<br />
difficult to manage, and significant<br />
work has occurred in preparing for<br />
imminent changes to bond financing<br />
arrangements. Community Services has<br />
needed to manage the move of Home<br />
and Community Care services to the<br />
Commonwealth and the introduction of<br />
Consumer Directed Care. The level and<br />
spread of change will be challenging<br />
to navigate in the coming years, but<br />
2
This year Catholic Healthcare celebrates nineteen years of<br />
service, nineteen years of promoting life.<br />
the direction of the reforms is positive in<br />
responding to the increased need for<br />
services as the population ages.<br />
A key feature of Catholic Healthcare’s<br />
focus during the year was the<br />
development of an Aged Care<br />
Strategic Plan capable of responding<br />
to the government reform agenda, and<br />
the increased community need of an<br />
ageing population. The strategic plan<br />
enunciates Catholic Healthcare’s vision<br />
to further develop as an integrated<br />
provider of quality, compassionate<br />
aged care services, offering choice<br />
of care to our residents and clients<br />
to meet their needs, whether it be<br />
residential, community or retirement<br />
care – Your Care, Your Choice.<br />
The four key areas of focus within the<br />
strategic plan are:<br />
• the development of modern<br />
services that respond to community<br />
need;<br />
• care excellence;<br />
• business excellence; and<br />
• development of our people.<br />
Catholic Healthcare is well placed to<br />
respond to the government reforms<br />
and the ageing population, and the<br />
initiatives within our strategic plan will<br />
continue the growth and development<br />
of Catholic Healthcare as a leader in<br />
the aged care industry.<br />
We thank, particularly, all our staff<br />
whose tireless dedication to our<br />
mission has been so clearly displayed<br />
throughout this year. We also thank the<br />
Bishops of New South Wales and the<br />
ACT for their support and guidance,<br />
and the Diocesan Development Funds<br />
for partnering with Catholic Healthcare<br />
and helping us achieve our vision.<br />
So please join us in celebrating another<br />
successful year of service. We look<br />
forward to the opportunities and<br />
challenges the year ahead holds,<br />
knowing that together as a Catholic<br />
Healthcare team we support and help<br />
each other in our mission. Together we<br />
are stronger.<br />
KERRY JAMES AM<br />
Chairman, Catholic Healthcare Limited<br />
and Hawkesbury District Health<br />
Service Limited<br />
PROFESSOR JACK FLANAGAN<br />
Chair, Trustees of Catholic Healthcare<br />
DAVID MAHER<br />
Managing Director, Catholic Healthcare<br />
Limited and Hawkesbury District Health<br />
Service Limited<br />
3
Catholic Healthcare Annual Review 2010/11<br />
Mission<br />
Catholic Healthcare’s mission<br />
focuses on the importance<br />
of each human person<br />
and reminds us to strive in<br />
all things to promote the<br />
life of each individual to<br />
the full. A key aspect of<br />
this is our organisational<br />
value of respect. Director<br />
of Mission, Julia Abrahams,<br />
says, “Respect reminds us<br />
that all individuals have an<br />
inherent dignity and worth.<br />
This dignity is not diminished<br />
by age or disability, social<br />
status or economic standing.<br />
It springs from our essential<br />
humanity which we all share<br />
in common.”<br />
VALUES ALIVE<br />
Catholic Healthcare’s Values Alive<br />
program is one way in which the<br />
organisation maintains a focus on<br />
those values-based behaviours<br />
that make our services happier<br />
and healthier places. Utilising<br />
conversation, bright colours and<br />
images, Values Alive 1 was launched<br />
in 2011 and helped increase staff<br />
understanding of organisational ethos<br />
and culture.<br />
Values Alive 2 was launched in 2013<br />
and focuses on stories of outstanding<br />
individuals whose lives reflect<br />
Catholic Healthcare’s Catholic<br />
ethos and the values of compassion,<br />
honesty, hospitality, respect and<br />
excellence.<br />
With a focus on values, it is not<br />
surprising that staff members<br />
comment regularly on organisational<br />
values. Some comments appearing<br />
in internal publications include:<br />
“Compassion is the value that stands<br />
out…. This is what makes the culture<br />
rich when caring for the elderly and<br />
I believe if the culture is good, then<br />
we can get all the other bits right<br />
after that,” Angela Stocks, Deputy<br />
Residential Manager, St Catherine’s<br />
Aged Care, Bathurst.<br />
“Hospitality means to me to always<br />
be welcoming to all that cross my<br />
path, to show kindness, care and<br />
interest to all,” Cathie Banks, Pastoral<br />
Care Coordinator, Emmaus Village,<br />
Kemps Creek.<br />
“I believe all the values are important,<br />
however, respect to me is the most<br />
important, as, without respect, it is<br />
difficult to have compassion or to be<br />
honest or to exercise excellence,”<br />
Marina Menday, Administration<br />
Assistant, Holy Spirit Croydon,<br />
Croydon.<br />
“I believe the values of Catholic<br />
Healthcare are the tools we can<br />
use to provide premium aged care.<br />
I can’t highlight any one particular<br />
value that is more important than<br />
another. They all fit together, you<br />
can’t deliver one without the other,”<br />
Elizabeth Stanford, Residential<br />
Manager, Blakeney Lodge, Tumut.<br />
EXECUTIVE FORMATION<br />
Throughout May and June 2013,<br />
Catholic Healthcare’s senior<br />
executives, Board members<br />
and Trustees gathered at the Mt<br />
St Benedict Retreat Centre to<br />
participate in the Promoting Life<br />
Executive Formation Program.<br />
The program featured exceptional<br />
and inspiring speakers including<br />
Fr Frank Brennan SJ AO, Professor<br />
Jack Flanagan, Kerry James AM, Fr<br />
Brian Lucas, Sr Michele Connolly RSJ,<br />
Sr Therese Carroll RSJ and Sr Megan<br />
Brock RSJ. Topics covered included<br />
social justice, the position of Catholic<br />
Healthcare in relation to the broader<br />
Catholic Church in Australia, the<br />
Healing Ministry of Jesus – a biblical<br />
perspective, ethics, and pastoral<br />
care as a response to vulnerability.<br />
Participant feedback from the<br />
program was very positive. Catholic<br />
Healthcare plans to include this<br />
program as part of its regular<br />
offering of formation for new senior<br />
executives.<br />
4
“All individuals have an inherent dignity and worth.”<br />
Julia Abrahams, Director of Mission, Catholic Healthcare<br />
PASTORAL CARE<br />
November 2012 saw Catholic<br />
Healthcare’s pastoral carers gather<br />
together with pastoral carers from<br />
other charitable, government<br />
and not-for-profit entities for the<br />
Catholic Healthcare Pastoral Care<br />
Conference 2012. The conference<br />
focused on the pastoral care<br />
of elderly persons with mental<br />
health conditions and considered<br />
pastoral interventions in the face of<br />
depression, severe psychoses, suicide,<br />
and situational and transitional loss.<br />
Over the course of the day many<br />
stories were shared and many<br />
different approaches were discussed.<br />
It was generally agreed that<br />
there was a great need for further<br />
consideration of pastoral care for<br />
those suffering from mental health<br />
conditions.<br />
Development and support of pastoral<br />
carers is an ongoing concern of<br />
Catholic Healthcare and during the<br />
year, three of Catholic Healthcare’s<br />
pastoral carers graduated from the<br />
Holy Family Institute pastoral care<br />
diploma course. These pastoral carers<br />
were able to pursue their studies<br />
thanks to the Catholic Healthcare<br />
Pastoral Care Scholarship which was<br />
instituted some years ago in light<br />
of the increasing difficulty to recruit<br />
qualified pastoral carers in regional<br />
and remote areas. To date, over ten<br />
staff members have graduated under<br />
the scholarship.<br />
ETHICS<br />
The Catholic Healthcare Ethics<br />
Committee continued to meet<br />
in 2012/13 considering issues of<br />
importance to Catholic Healthcare.<br />
Associate Professor Bernadette<br />
Tobin assisted the Committee in its<br />
reflections. Committee members<br />
attended an ethics in-service<br />
provided by Catholic Health Australia<br />
during May 2013.<br />
STEWARDSHIP AND JUSTICE<br />
As a compassionate and just<br />
organisation, Catholic Healthcare<br />
strives to ensure that quality services<br />
are provided to those in genuine<br />
need and not just those who can<br />
afford them.<br />
As at 30 June 2013:<br />
• 1,045 of Catholic Healthcare’s<br />
2,421 residential aged care places<br />
were occupied by persons on a<br />
concessional basis; and<br />
• 88 of Catholic Healthcare’s 252<br />
retirement units were occupied<br />
by persons who did not pay an<br />
ingoing contribution or who paid<br />
a reduced ingoing contribution.<br />
Catholic Healthcare also sponsors<br />
the Clergy and Congregational Care<br />
Unit which attends to the needs of<br />
elderly members of the clergy and<br />
religious institutes. This year, a new<br />
congregation joined the unit and<br />
Catholic Healthcare welcomes the<br />
Society of the Sacred Heart Sisters.<br />
L to R: Thelma Young, resident of McQuoin Park, Waitara and Sister Marlene<br />
Fitzgibbons RSM, Pastoral Care Coordinator.<br />
5
Catholic Healthcare Annual Review 2010/11<br />
Residential Aged Care<br />
Year after year, Catholic<br />
Healthcare’s Residential<br />
Aged Care division continues<br />
to grow and improve the<br />
delivery of services for older<br />
Australians as part of a<br />
mission to promote life to<br />
the full. Today, over 2,400<br />
older Australians receive<br />
high quality care in our<br />
residential communities and<br />
we are extremely proud of<br />
the standard of service and<br />
facilities we offer.<br />
During the 2012/13 financial year,<br />
current ministries expanded as Catholic<br />
Healthcare welcomed St Mary<br />
MacKillop Care (NSW) into the Catholic<br />
Healthcare family. Two new state-ofthe-art<br />
developments, St Vincent’s<br />
Residential Aged Care, Bathurst and<br />
St Paul’s, Northbridge, were also<br />
completed and construction began<br />
on Catholic Healthcare’s largest<br />
retirement community to date,<br />
The Brighton, Croydon.<br />
We applaud St Francis Aged Care,<br />
Orange which received a prestigious<br />
Better Practice Award for its work with<br />
residents with complex mental health<br />
conditions, and congratulate the 14<br />
residential aged care services that<br />
underwent the rigorous process of<br />
accreditation, all 14 services passing<br />
with flying colours.<br />
Maintaining a values based culture<br />
is critical to the provision of quality<br />
care within the Residential Aged Care<br />
division. When asked to comment on<br />
the value of respect, Anne Maree<br />
Hodgson, General Manager Residential<br />
Aged Care, said, “Within Residential<br />
Aged Care our philosophy of person<br />
centred care underpins the value of<br />
respect. One day every one of us will<br />
get old. When we care for our residents<br />
in our residential aged care facilities,<br />
we must always pay the same respect<br />
to them as we would want ourselves.<br />
“No matter how old or what gender<br />
our residents are, their privacy should<br />
always be properly respected. Our<br />
residents play an incredibly important<br />
role in society and it is so reassuring<br />
when I visit our facilities to see evidence<br />
of our staff listening to, respecting and<br />
protecting our residents.”<br />
2012/13<br />
Residential aged care services 42<br />
Residents cared for<br />
Retirement communities<br />
Retirement living units<br />
2,421<br />
10<br />
252<br />
6
L to R: David Maher, Managing Director Catholic Healthcare; Leigh Kildey,<br />
CEO St Mary MacKillop Care (NSW); Sister Mary Quinlan RSJ, Leader of the<br />
NSW Region of the Sisters of St Joseph (NSW); Professor Jack Flanagan, Chair<br />
of the Trustees of Catholic Healthcare; Kerry James AO, Chair of the Catholic<br />
Healthcare Limited Board.<br />
St MARY MACKILLOP CARE<br />
(NSW) TRANSFERS TO CATHOLIC<br />
HEALTHCARE<br />
It was with great pleasure that<br />
Catholic Healthcare welcomed St<br />
Mary MacKillop Care (NSW) into the<br />
Catholic Healthcare family during<br />
the year.<br />
Comprising four residential aged care<br />
services and also community services,<br />
St Mary MacKillop Care (NSW) was<br />
transferred to Catholic Healthcare<br />
by the Sisters of St Joseph (NSW) in<br />
May 2013 after long and careful<br />
discernment.<br />
The transfer flowed naturally from<br />
the long and close association<br />
between the Sisters and Catholic<br />
Healthcare. The Sisters of St Joseph<br />
(NSW) were founding members<br />
of Catholic Healthcare some 19<br />
years ago and remain a member<br />
of Catholic Healthcare, today. In<br />
this way, the Sisters of St Joseph<br />
(NSW) continue to be integral to the<br />
ongoing governance and leadership<br />
of Catholic Healthcare, shaping the<br />
mission and vision of the organisation<br />
into the future.<br />
BETTER PRACTICE AWARD<br />
RECOGNISES ST FRANCIS AGED<br />
CARE, ORANGE<br />
During the year, St Francis Aged<br />
Care, Orange was honoured by<br />
the presentation of a prestigious<br />
Better Practice Award. Better<br />
Practice Awards, conferred annually,<br />
recognise quality improvements<br />
in aged care and are designed<br />
to encourage improvement and<br />
innovation across the industry. St<br />
Francis’ Better Practice Award<br />
recognised the outstanding work of<br />
the service in caring for residents with<br />
complex mental health conditions.<br />
St Francis Aged Care, Orange<br />
responded to need when it<br />
developed a specialised capability<br />
to care for residents with complex<br />
mental health conditions. The work<br />
was challenging and St Francis’ staff<br />
members worked closely with local<br />
mental health teams to develop<br />
processes to cater for residents<br />
who were transferred from the Area<br />
Mental Health Service and Bloomfield<br />
Hospital.<br />
While the Residential Manager and<br />
Clinical Care Leader of St Francis<br />
had over 10 years experience in<br />
mental health, other employees<br />
did not, and care staff undertook<br />
education in mental health first aid<br />
and other relevant disciplines. Strong<br />
partnerships with community mental<br />
health teams and other professionals<br />
in the area were built to support the<br />
provision of services as St Francis<br />
embraced the new residents while<br />
at the same time continuing a high<br />
standard of care for existing residents.<br />
Sharon Hesse, Residential Manager,<br />
said, “This initiative provides the<br />
residents freedom whilst ensuring their<br />
care needs are met. St Francis has<br />
embraced residents with complex<br />
mental health conditions and was<br />
able to meet their needs within<br />
a multidisciplinary approach.”<br />
MAINTAINING HIGH STANDARDS<br />
During the year, 14 residential aged<br />
care services underwent the rigorous<br />
process of accreditation, all services<br />
receiving excellent outcomes.<br />
We congratulate Emmaus Village,<br />
Kemps Creek; St Anne’s Home,<br />
Perthville; Mater Aged Care, Forbes;<br />
Maranatha Lodge, Batehaven;<br />
Lewisham Hostel, Lewisham;<br />
Macquarie Care Centre, Bathurst; St<br />
Mary’s Retirement Village, Berkeley;<br />
Holy Spirit Aged Care, Revesby;<br />
Villa Maria Centre, Fortitude Valley;<br />
Jemalong Residential Village, Forbes;<br />
St Bede’s Home, South Hurstville;<br />
St Augustine’s Aged Care, Coffs<br />
Harbour; Villa Maria Centre, Ipswich;<br />
and St Paul’s, Northbridge on their<br />
success.<br />
ST VINCENT’S RESIDENTIAL AGED<br />
CARE, BATHURST<br />
During 2013, Catholic Healthcare<br />
opened the doors of St Vincent’s<br />
Residential Aged Care, Bathurst. Built<br />
on the site of the former St Vincent’s<br />
Hospital, the service welcomed<br />
residents from St Anne’s Home,<br />
Perthville, which has now closed.<br />
St Vincent’s Residential Aged Care<br />
caters for 27 residents in spacious<br />
rooms with sweeping views over<br />
7
St Vincent’s Residential Aged Care<br />
exterior views<br />
St Vincent’s Residential Aged Care<br />
interior view<br />
grounds and gardens. The service<br />
also provides excellent access to<br />
essential services and better links to<br />
other Catholic Healthcare aged care<br />
communities.<br />
Together with St Vincent’s Outreach<br />
Services which also operates from<br />
the same location, St Vincent’s<br />
Residential Aged Care continues<br />
the rich tradition of Catholic health<br />
and wellbeing services that have<br />
been delivered from the St Vincent’s<br />
Bathurst site for the past 100 years.<br />
EXPERT TRAINING FOR AGED CARE<br />
Catholic Healthcare, in association<br />
with The University of New South<br />
Wales and Hammond Care, is<br />
providing a new staff education<br />
program. Delivered via video<br />
conferencing, the training titled<br />
Real Cases, Real Time, gives aged<br />
care and community workers the<br />
opportunity to hear industry experts<br />
present on relevant subject areas<br />
including dementia care, palliative<br />
care and nutrition, followed by review<br />
of real life case studies.<br />
The suite of training sessions is<br />
currently being delivered across three<br />
of Catholic Healthcare’s Bathurst<br />
sites, St Vincent’s Residential Aged<br />
Care, St Catherine’s Aged Care<br />
and Macquarie Care Centre. The<br />
organisation plans to roll the training<br />
out to Queensland sites in the near<br />
future.<br />
THE AGED CARE LEADERSHIP<br />
DEVELOPMENT PROJECT<br />
Catholic Healthcare has participated<br />
in the Aged Care Leadership<br />
Development Project, an initiative<br />
managed by the Community Services<br />
and Health Industry Skills Council. This<br />
project is designed to revolutionise<br />
the ways in which aged care leaders<br />
are developed and supported and is<br />
intended to promote the continued<br />
sustainability of the industry into the<br />
future.<br />
A strategy paper, completed in<br />
May 2013, has been the first major<br />
deliverable of the project.<br />
ST PAUL’S, NORTHBRIDGE<br />
After nearly two years of planning<br />
and eight months of refurbishments,<br />
St Paul’s, Northbridge welcomed its<br />
first residents in September 2012.<br />
St Paul’s, Northbridge offers premium<br />
accommodation for 40 residents with<br />
low care needs on Sydney’s North<br />
Shore and includes all the operational<br />
requirements for an aged care<br />
service without the look of traditional<br />
aged care accommodation.<br />
St Paul’s, Northbridge exterior<br />
The St Paul’s, service Northbridge sits upon the interior site of the<br />
former St Vincent de Paul aged<br />
care service, Paulian Villa. When<br />
the original service transitioned<br />
to Catholic Healthcare in 2007,<br />
it quickly became clear that the<br />
accommodation would not meet<br />
the needs of the community into the<br />
future. In 2008, it was closed<br />
As well as providing ample social<br />
space, most of the residents’ rooms<br />
have separate sitting areas, all are<br />
large with private ensuites and have<br />
inviting outlooks onto landscaped<br />
courtyards and garden areas.<br />
THE BRIGHTON, CROYDON<br />
During the year, construction<br />
began on The Brighton, Catholic<br />
Healthcare’s newest retirement<br />
community situated in the heart<br />
of Croydon, Sydney.<br />
David Maher, Managing Director,<br />
at the Turning of the Sod ceremony<br />
The Brighton will be a 101 unit village<br />
comprising a range of one, two and<br />
three bedroom apartments and<br />
represents one of the first vertically<br />
designed independent living<br />
communities in Australia and Catholic<br />
Healthcare’s largest retirement<br />
village.<br />
The Brighton will boast exceptional<br />
facilities including a welcoming<br />
community centre, movie theatre,<br />
day spa, and a gorgeous plunge<br />
pool. Surrounded by beautiful parks<br />
and reserves, residents of The Brighton<br />
will enjoy the convenience of<br />
transport and major shopping centres<br />
close at hand.<br />
8
Concept of The Brighton interior<br />
The Brighton was designed by<br />
acclaimed international architect,<br />
Leo Campbell, principal of Campbell<br />
Luscombe Architects. Building works<br />
are set to be completed towards the<br />
end of 2014.<br />
REVISED CLINICAL GOVERNANCE<br />
FRAMEWORK<br />
Catholic Healthcare established<br />
a new Education and Quality<br />
Unit for the residential aged care<br />
division during the year. The major<br />
undertaking of this unit has been the<br />
launch and partial implementation<br />
of a revised Clinical Governance<br />
Framework.<br />
The Clinical Governance Framework<br />
has, at its core, accountability for the<br />
provision of quality care to residents.<br />
Embedded in this framework<br />
are mechanisms for monitoring<br />
continuous improvement and risk<br />
mitigation.<br />
The framework consists of the<br />
following four key focus areas:<br />
• Clinical effectiveness;<br />
• Consumer participation;<br />
• Effective workforce; and<br />
• Quality and risk management.<br />
A focus of the Clinical Governance<br />
Framework is to enable staff members<br />
to develop their skills and knowledge,<br />
and a comprehensive review of these<br />
requirements has been completed<br />
during the year.<br />
Striving for excellence in care also<br />
means continually improving the<br />
ways in which we reduce and<br />
manage risk. Catholic Healthcare’s<br />
audit processes and incident<br />
management systems also<br />
underwent review during the year to<br />
ensure that they provided thorough<br />
information, were user friendly and<br />
supported quality care.<br />
Implementation of the revised Clinical<br />
Governance Framework is expected<br />
to be completed in the later half of<br />
2013.<br />
LIVING LONGER, LIVING BETTER<br />
The Living Longer Living Better<br />
reforms were passed by the Federal<br />
Parliament on 28 June 2013,<br />
establishing a new framework for the<br />
regulation of aged care in Australia.<br />
The reforms are intended to build a<br />
responsive, integrated, consumercentred<br />
and sustainable aged care<br />
system to meet the challenges of<br />
Australia’s ageing population and to<br />
ensure innovation and improvement.<br />
They will have a profound impact on<br />
all aged care providers and will be<br />
rolled out during 2013/14.<br />
Key features of the reforms include:<br />
• Establishment of a council to<br />
ensure that the reforms are<br />
implemented coherently,<br />
consistently and achieve policy<br />
objectives;<br />
• Establishment of a financing<br />
authority to provide independent<br />
advice to Government on pricing<br />
and financing issues in aged care;<br />
• Establishment of a gateway<br />
service to provide up-to-date<br />
information to consumers and<br />
referrals for assessment and<br />
service provision. Over time, the<br />
gateway will be the main entry<br />
point into the aged care system;<br />
• New financing/pricing<br />
arrangements such as:<br />
• Changes to resident<br />
contributions;<br />
• Removal of the current<br />
distinction between high care<br />
and low care;<br />
• A new dementia supplement<br />
recognising the additional<br />
costs of caring for residents<br />
with dementia; and<br />
• Increased subsidies that may<br />
be available to those providers<br />
that undertake significant<br />
refurbishment of facilities.<br />
Catholic Healthcare is busy preparing<br />
for the implementation of the reforms<br />
which will require changes to many<br />
aspects of residential aged care<br />
operations.<br />
OTHER HIGHLIGHTS OF 2012/13<br />
• Holy Spirit Dubbo, Dubbo<br />
celebrated its selection as a finalist<br />
in the local Rhino Outstanding<br />
Business Awards. The Dubbo<br />
Chamber of Commerce and<br />
Industry Inc present these awards<br />
each year to honour the city’s<br />
most outstanding businesses.<br />
• Lewisham Nursing Home,<br />
Lewisham, launched a beautiful<br />
and touching cook book<br />
designed to honour members of<br />
the Lewisham community and<br />
support relationships within their<br />
community.<br />
• St Mary’s Villa, Dubbo, in<br />
partnership with St Laurence’s<br />
Primary School, held the launch<br />
of their Life Story Books program<br />
during November 2012. This<br />
project was possible thanks<br />
to a grant from the National<br />
Australia Bank designed to award<br />
outstanding school-community<br />
partnerships that improve the<br />
educational outcomes of young<br />
people.<br />
• St Francis Aged Care, Grafton<br />
was faced with the threat of<br />
flooding during February, 2013 as<br />
the biggest flood since 1859 hit<br />
the town. Residential Manager,<br />
Michael O’Neill, kept the residents,<br />
their families and staff members<br />
up-to-date and was well prepared<br />
to enact the contingency plan if<br />
needed. Fortunately evacuation<br />
of the facility was not necessary.<br />
9
“A polite knock on a resident’s door before entering, the use<br />
of a kind voice when conversing and showing appreciation<br />
for the worth of someone, are all examples of the respect<br />
which I see each and every day at our service.”<br />
Darren Smith, Leisure and Lifestyle Coordinator, Bodington, Wentworth Falls.<br />
It’s the little things that count<br />
Leisure and Lifestyle Coordinator,<br />
Darren Smith, has worked for the<br />
past sixteen years at Bodington,<br />
Wentworth Falls and holds the value<br />
of respect close to his heart.<br />
“In an aged care environment,<br />
respect is an essential part of working<br />
together for a common goal.<br />
Individuality, freedom of choice and<br />
personal space are key elements<br />
when living communally,” said<br />
Darren.<br />
Long term resident and ‘good mate’<br />
of Darren, Andrzej (Andy) Kimura-<br />
Budzyniak, lives with limited verbal<br />
communication and movement.<br />
Andy relies on a notepad and pen or<br />
his computer to communicate. Andy<br />
experiences respect when people<br />
acknowledge his aids and give him<br />
the time he needs to communicate<br />
with them.<br />
It was Darren and his “fantastic team”<br />
who took the time to teach Andy to<br />
be more computer savvy, assisting in<br />
a very positive way for Andy to keep<br />
his independence.<br />
Darren admires the people with<br />
whom he works and finds satisfaction<br />
in witnessing the collaboration,<br />
consideration and kindness shown<br />
between residents, staff and<br />
volunteers. Darren credits his team<br />
with the diverse and imaginative<br />
activity program offered to residents.<br />
“We all want to feel valued and<br />
we all want something to fill our<br />
days. My role is not only to deliver<br />
this service to the best of my ability<br />
but to empower, encourage and<br />
empathise with others. Working in the<br />
aged care sector helps me to keep<br />
things in perspective and remember<br />
that everyone has a story but the<br />
elderly have the best ones because<br />
they have already been there,”<br />
Darren said.<br />
L to R: Darren Smith, Leisure and Lifestyle Coordinator, Bodington and Andy Kimura-Budzyniak, Bodington resident<br />
11
Catholic Community<br />
Services<br />
Catholic Community Services<br />
NSW/ACT (CCS), a division of<br />
Catholic Healthcare Limited,<br />
provides services to some of<br />
the most marginalised and<br />
disadvantaged members<br />
of the community in NSW<br />
and the ACT.<br />
CCS’ clients come from many<br />
different cultural and ethnic<br />
backgrounds and walks of life. They<br />
include persons with a disability or a<br />
mental illness, persons suffering from<br />
dementia and their carers, older<br />
isolated persons, persons who are<br />
homeless or at risk of homelessness.<br />
A key focus of CCS is to partner with<br />
Aboriginal communities, increasing<br />
the accessibility of CCS services for<br />
Aboriginal and Torres Strait Islander<br />
people.<br />
Given the breadth of the services<br />
offered by CCS, respect is an<br />
important part of the day-to-day<br />
work of CCS carers and coordinators.<br />
Janis Redford, General Manager,<br />
CCS, says, “Catholic Community<br />
Services recognises that respect<br />
is essential in supporting a client<br />
focused culture, which values choice,<br />
independence, self direction and<br />
empowerment.”<br />
The 2012/13 year has seen Catholic<br />
Community Services continue to<br />
develop, improving the lives of<br />
individuals, families and communities.<br />
Key highlights of this year include:<br />
• The successful tender for the NSW<br />
Elder Abuse Helpline; and<br />
• Welcoming the MacKillop<br />
Community Care services, part of<br />
the St Mary MacKillop Care (NSW)<br />
transfer, into the CCS family.<br />
REVENUE<br />
Community aged care<br />
Homeless services,<br />
mental health services<br />
and disability services<br />
2012/13<br />
$41,632,713<br />
$7,069,204<br />
12
“Catholic Community Services recognises that respect<br />
is essential in supporting a client focused culture.”<br />
Janis Redford, General Manager, Catholic Community Services<br />
CATHOLIC COMMUNITY<br />
SERVICES WELCOMES MACKILLOP<br />
COMMUNITY CARE<br />
On 31 May, 2013, St Mary MacKillop<br />
Care (NSW) joined the Catholic<br />
Healthcare family. An approved<br />
provider of both aged care and<br />
community services, St Mary<br />
MacKillop Care (NSW) is a former<br />
ministry of the Sisters of St Joseph<br />
(NSW).<br />
St Mary MacKillop Care (NSW) offers<br />
community aged care packages<br />
funded by the Department of Health<br />
and Ageing and also Transpac<br />
packages funded by the NSW<br />
Department of Health. All services are<br />
provided under the name, MacKillop<br />
Community Care.<br />
The Sisters of St Joseph (NSW) are<br />
a founding member of Catholic<br />
Healthcare and Sr Judy Sippel RSJ<br />
is the current Deputy Chair of the<br />
Trustees of Catholic Healthcare.<br />
The associations between the two<br />
organisations are strong and long<br />
standing. Even so, the Sisters only<br />
made the decision to transfer services<br />
after long and careful discernment,<br />
taking into account the current<br />
aged and community services<br />
environments and bearing in mind<br />
what was in the long term best<br />
interests of their ministries.<br />
Catholic Community Services is<br />
delighted to welcome St Mary<br />
MacKillop Care (NSW) and the<br />
MacKillop Community Care services.<br />
NSW ELDER ABUSE HELPLINE<br />
AND RESOURCE UNIT<br />
The abuse of older persons is a matter<br />
of grave concern for all Australians.<br />
Following a successful tender<br />
application, CCS was selected by<br />
the NSW Government to establish<br />
the NSW Elder Abuse Helpline and<br />
Resource Unit (EAHRU).<br />
Operating out of CCS’ Meadowbank<br />
offices, EAHRU runs a confidential<br />
helpline which provides information,<br />
advice and referrals to callers<br />
concerned about elder abuse<br />
in the community. EAHRU is also<br />
responsible for preparing materials<br />
and training programs for use by<br />
frontline staff and members of the<br />
community in identifying elder abuse<br />
and developing ways to prevent<br />
it. Another key role of EAHRU is<br />
to collect data to help the NSW<br />
Government develop policy and<br />
resources to fight elder abuse.<br />
EAHRU is a key part of the NSW<br />
Ageing Strategy which is a whole<br />
of government and community<br />
initiative that aims to encourage a<br />
healthy, vibrant and active ageing<br />
population.<br />
ABORIGINAL DEMENTIA<br />
ADVISORY SERVICE<br />
As part of its work with Aboriginal<br />
and Torres Strait Islander people,<br />
the CCS Aboriginal Dementia<br />
Advisory Service in collaboration<br />
with the ACCESS Centre, is working<br />
to develop a protocol to increase<br />
awareness of dementia within<br />
Aboriginal communities. A key aspect<br />
of the protocol is to assist in the early<br />
identification and diagnosis of the<br />
disease.<br />
As part of this process and following<br />
an initial assessment, clients will<br />
be referred to their doctors for<br />
blood tests and scans as required.<br />
Once the assessment has been<br />
completed, clients will be referred<br />
to the ACCESS Centre which will<br />
arrange for the client to participate<br />
in a teleconference with a multidisciplinary<br />
team, including a<br />
psychogeriatrician. Such interventions<br />
will be important steps in improving<br />
the health and wellbeing of<br />
Aboriginal persons suffering from<br />
dementia, and also the health and<br />
wellbeing of their carers.<br />
NATIONAL AGED CARE ALLIANCE<br />
Tina Magennis, CCS Director of Aged<br />
Care, represents CCS on a number<br />
of industry bodies including Catholic<br />
Health Australia, a peak body for<br />
Catholic organisations providing<br />
health, aged and community<br />
services. Recently, Tina represented<br />
Catholic Health Australia on the<br />
National Aged Care Alliance Home<br />
Support Advisory Group.<br />
The National Aged Care Alliance<br />
Home Support Advisory Group<br />
which includes representatives of<br />
Government, consumer groups,<br />
professional and peak bodies, unions<br />
and aged care providers, is planning<br />
for the future of the Commonwealth<br />
Home and Community Care<br />
programs for older persons. The<br />
group is proposing design principles<br />
for the home support program<br />
which will influence the long term<br />
vision of the program and directly<br />
impact persons receiving services.<br />
Wellness and reablement have been<br />
13
14<br />
L to R: Jackie Heterick, Elder/Carer Community Yarning Group and John Hill Senior, Catholic Community Services’ client.
ecognised as important aspects<br />
to be considered. Participation in<br />
this group is an integral part of CCS’<br />
commitment to advocacy and social<br />
justice.<br />
IPAD PILOT<br />
Clients at the Warnervale Wellness<br />
Centre have been trialling a range<br />
of age appropriate applications on<br />
iPads. A number of apps were chosen<br />
and placed on the iPads along<br />
with website links to assist carers in<br />
accessing a range of information.<br />
This project also aims to reduce<br />
carer stress by providing persons with<br />
dementia with activities that can be<br />
undertaken independently while at<br />
home. Feedback from clients and<br />
carers has been very positive and has<br />
demonstrated that the iPads provide<br />
a valued and welcome activity.<br />
KOORI YARNING GROUP<br />
Yarning, or “having a chat”, is a<br />
traditional way in which indigenous<br />
people communicate and socialise<br />
together. CCS has successfully<br />
established a number of Koori Yarning<br />
Groups including groups for carers<br />
and indigenous persons suffering with<br />
dementia.<br />
During the year, Bruce Wilson,<br />
Coordinator for the CCS Aboriginal<br />
Dementia Advisory Service, in<br />
collaboration with Lyndall Jones from<br />
the Western Area Local Health District<br />
and Max Hill, Support Coordinator<br />
for Carers NSW, prepared a paper<br />
on the process of establishing a<br />
Koori Yarning group. Community<br />
consultation is critical to this process.<br />
The paper was delivered at the<br />
Carers NSW Conference and was<br />
very well received.<br />
Following the conference, Lyndall<br />
Jones was approached by the<br />
producers of the SBS TV program<br />
Living Black who requested<br />
permission to film the carers’ groups<br />
and interview carers.<br />
CONSUMER DIRECTED<br />
CARE RESEARCH<br />
Consumer directed care is a<br />
Government initiative designed<br />
to give clients and carers greater<br />
control over the design and delivery<br />
of their care. CCS has consistently<br />
supported the consumer directed<br />
care philosophy and has been<br />
involved in the delivery of this<br />
innovative type of care since<br />
2011/12.<br />
Most recently, Catholic Community<br />
Services has partnered in a research<br />
project on consumer directed care<br />
funded through the Australian<br />
Research Council Grants Scheme.<br />
The research aims to seek the views<br />
of consumers on the design of a<br />
model of care that is directed by<br />
consumers. The service model will<br />
then be piloted and evaluated<br />
by researchers. The first phase of<br />
the research involved qualitative<br />
interviews with clients and carers.<br />
The results will inform planning for the<br />
Discrete Choice Experiment which<br />
will provide consumers with design<br />
options and provide quantitative<br />
data to inform the service model.<br />
SPEAKING OUT AT CONFERENCES<br />
During 2012/13, a number of CCS<br />
staff members have presented<br />
at conferences, advocating for<br />
persons and groups in need in the<br />
community, and adding to the fund<br />
of knowledge that supports the<br />
delivery of community services.<br />
Tina Magennis and Kerry Marshall,<br />
Coordinator of the Elder Abuse<br />
Helpline, presented at the Activating<br />
Enabling Conference held at<br />
Australian Technology Park. This<br />
conference was funded by Ageing,<br />
Disability and Home Care, NSW.<br />
Tina Magennis also presented on<br />
the highly successful Better Practice<br />
Project undertaken by CCS. The<br />
project was designed to equip<br />
clients so as to reduce their need for<br />
ongoing care. It resulted in 44% of<br />
clients regaining their independence<br />
to the extent that they no longer<br />
required ongoing services, and<br />
a further 36% of clients having<br />
reduced service support needs. Kerry<br />
Marshall also presented on the CCS<br />
Restorative Care Program that was<br />
based on the learnings from the initial<br />
project.<br />
Sue Cripps, CCS Director<br />
Homelessness, Mental Health and<br />
Disability Services, presented at<br />
the Making it Home – National<br />
Homelessness Conference held in<br />
August 2012. Sue spoke about the<br />
learnings that have come from<br />
CCS’ work in assisting persons who<br />
live in situations of severe domestic<br />
squalor. CCS has provided specialist<br />
services in the management of<br />
hoarding and squalor since 2008 and<br />
in 2012 developed an educational<br />
package supporting effective case<br />
management of persons living in<br />
conditions of extreme squalor. This<br />
initiative supports the development<br />
of a skilled workforce across Australia<br />
that is well placed to assist persons<br />
affected by hoarding and squalor.<br />
Sue also spoke on the topic of<br />
hoarding and squalor at a rural<br />
conference run by two associations:<br />
The Australian Association of<br />
Gerontology and the Aged and<br />
Community Services Association<br />
of NSW. The conference, held in<br />
March 2013, was titled Beyond<br />
Overwhelmed – Working to improve<br />
care and support for people affected<br />
by hoarding and squalor.<br />
Janis Redford, General Manager<br />
CCS, spoke at the RSPCA Annual<br />
Conference, held in October 2012<br />
on the topic of hoarding and<br />
squalor. Janis has also presented<br />
at two conferences in 2012/13 on<br />
consumer directed care including<br />
The Consumer Directed Care<br />
Conference held in Melbourne<br />
and the Aged and Community<br />
Services State Conference, Together<br />
Towards Tomorrow, in May 2013.<br />
Julia Abrahams, Catholic Healthcare<br />
15
Director of Mission, also spoke at this<br />
conference on the topic of mission,<br />
values, and organisational culture.<br />
KOREAN DAY CENTRE<br />
Staff at the Korean Day Centre<br />
successfully launched a social group<br />
for active seniors from the Korean<br />
community. The meeting was well<br />
attended by approximately 70<br />
people, mostly with strong links to<br />
the Korean community. Special<br />
guests were the Mayor of the City of<br />
Ryde, Ivan Petch, the President of<br />
the Korean Society of Sydney, Byung<br />
Il Kim, and Janis Redford, General<br />
Manager, Catholic Community<br />
Services. The group is strategically<br />
located at the Eastwood Community<br />
Hall which provides easy access<br />
for participants. Activities for clients<br />
include line dancing, singing and art<br />
therapy. Up to 30 clients attend the<br />
Korean Social Group which meets<br />
regularly. We proudly acknowledge<br />
a grant received from Ryde Council<br />
to support activities at the Korean<br />
Day Centre.<br />
L to R: Roy Green, CCS’ client; Julie Tremain, CCS Service Manager; Kath Readford, CCS Dementia Counsellor; and<br />
Lindsay Darlington, CCS’ client.<br />
16
“Kath’s passion and commitment to the highest level of<br />
client care is her driving force and is contagious.”<br />
Julie Tremain, CCS Service Manager, Orana<br />
Passion and Commitment<br />
Kath Readford has been working in<br />
the health and aged care sector<br />
for more years than she chooses<br />
to admit and for many years has<br />
held positions of Day and Respite<br />
Services Coordinator and Dementia<br />
Counsellor for CCS, Orana. As the<br />
only Dementia Counsellor in an area<br />
covering over 38,000 square kms in<br />
Western NSW, Kath is extremely busy<br />
but remains passionate about easing<br />
the burdens of people living with<br />
dementia and their carers.<br />
Not only is Kath constantly in demand<br />
to present at conferences and to sit<br />
on expert panels, Kath is also very<br />
active assisting clients through their<br />
journey with dementia. This includes<br />
assisting with diagnosis, accessing<br />
services, planning for the future,<br />
providing support during times of grief<br />
and enabling those carers who have<br />
walked the journey to assist others on<br />
the same path.<br />
“I think that people with dementia<br />
and their carers are the real heroes<br />
in this situation because they are<br />
caring on a 24/7 basis…..I think the<br />
recognition needs to go to them,”<br />
Kath says.<br />
During her time with CCS, Kath has<br />
been instrumental in securing funding<br />
for a Dementia Day Centre and<br />
Dementia Home Respite for Carers.<br />
Kath has also established Dementia<br />
Support Groups in Dubbo, Mudgee<br />
and Coonabarabran and is working<br />
to duplicate this in other regions.<br />
Kath has been honoured with an<br />
Order of Australia Medal particularly<br />
for her work as a Dementia<br />
Counsellor. Julie Tremain, CCS Service<br />
Manager, said, “Kath’s passion and<br />
commitment to the highest level of<br />
client care is her driving force and<br />
is contagious.”<br />
A quiet achiever, Kath does not focus<br />
on her many honours but remains<br />
committed to the task at hand.<br />
Speaking of the looming dementia<br />
crisis in Australia, Kath says, “There<br />
have been a lot of improvements<br />
but there is still a lot to do.”<br />
Kath Readford, Dementia Counsellor<br />
17
Healthcare<br />
Catholic Healthcare provides a<br />
comprehensive range of healthcare<br />
services through its three facilities:<br />
Hawkesbury District Health Service,<br />
Windsor, Lourdes Hospital and<br />
Community Health Service, Dubbo, and<br />
St Vincent’s Health Service, Bathurst.<br />
Inspired by the healing ministry of Jesus,<br />
patients are our first priority and a strong<br />
values base underpins the provision<br />
of services.<br />
Hawkesbury District<br />
Health Service<br />
Hawkesbury District Health Service<br />
(HDHS) is a 125 bed facility that provides<br />
public and private healthcare services<br />
in Sydney’s north-west.<br />
A public-private partnership with the<br />
NSW Government, HDHS employs<br />
more than 600 staff and 50 Visiting<br />
Medical Officers (VMO) and offers<br />
24-hour emergency care, as well as<br />
medical, surgical, maternity, neonatal,<br />
paediatric, palliative, intensive and<br />
coronary care and diagnostics services.<br />
The facility also provides a wide<br />
range of community and allied health<br />
services.<br />
PARTNERSHIP WITH NSW HEALTH<br />
Excellent outcomes during the year<br />
are a testament to the success of the<br />
private-public partnership with the<br />
Nepean Blue Mountains Local Health<br />
District (NBM LHD).<br />
HDHS is excited by the NBM LHD’s<br />
proposal to establish an outreach<br />
oncology service at HDHS. This will<br />
allow public and private patients<br />
under the care of Nepean cancer<br />
specialists to receive treatment<br />
at HDHS, saving them the<br />
inconvenience, cost and discomfort<br />
of travelling to Penrith<br />
for chemotherapy treatment.<br />
Renegotiation of funding models<br />
continued in preparation for<br />
the implementation of activity<br />
based funding for acute care<br />
and emergency departments<br />
commencing on 1 July 2013.<br />
PARTNERSHIP WITH THE HAWKESBURY<br />
COMMUNITY<br />
HDHS is a community hospital serving<br />
the people of the Hawkesbury and<br />
HDHS benefits enormously from<br />
community interaction and support.<br />
Members of the United Hospital<br />
Auxiliary (UHA) work selflessly,<br />
volunteering in the gift shop, assisting<br />
in the emergency department,<br />
offering friendship and support to<br />
patients, and helping with general<br />
fundraising. Perhaps less visible but<br />
just as integral to the functioning<br />
of HDHS is the Community Board<br />
of Advice (CBOA) which acts as a<br />
conduit between the health service<br />
and the community. CBOA members,<br />
together with pastoral visitors<br />
and local businesses, generously<br />
contribute their time, talents and<br />
products to HDHS.<br />
2012/13<br />
Admissions<br />
10,563<br />
Patient days<br />
Non-admitted other occasions of service<br />
39,288<br />
71,633<br />
Emergency Department attendances<br />
(including After Hours GP clinic attendances)<br />
20,156<br />
18
L to R: Corrections Officer, Wesley Giles with volunteers Betty Kelly, Kay Ridge<br />
and Sonia Teuma.<br />
Every year, donations are received<br />
from organisations and individuals.<br />
Most often they are used to purchase<br />
medical or patient care equipment.<br />
PARTNERSHIP WITH UNIVERSITY<br />
OF NOTRE DAME MEDICAL SCHOOL<br />
SYDNEY CAMPUS<br />
The University of Notre Dame and<br />
HDHS’ partnership continues to reach<br />
new benchmarks in educational<br />
excellence, with the graduation of<br />
48 doctors from Hawkesbury Clinical<br />
School.<br />
Peter Blanchard, General Manger,<br />
HDHS, said, “We are very proud of<br />
our partnership with the University<br />
of Notre Dame, as well as the<br />
achievements and dedication of<br />
the students, junior medical officers,<br />
clinicians and non-clinicians working<br />
together to foster a centre of<br />
healthcare excellence.”<br />
The Head of the Clinical School,<br />
Associate Professor Sachint Lal, said,<br />
“Our partnership with HDHS is growing<br />
every day, and is providing an<br />
enormously beneficial educational<br />
environment for the medical students<br />
and junior doctors.”<br />
“The commitment of the teaching<br />
staff here at Hawkesbury is far<br />
beyond anything you would receive<br />
at other institutions,” said third-year<br />
student, Amshuman Rao. “I am<br />
impressed by the time commitment<br />
and the ease-of-access to teachers<br />
here. Students are valued here as<br />
genuine members of the team,<br />
and as such are inspired to rise to<br />
higher standards of learning and<br />
participation.”<br />
TIMES OF CHANGE<br />
When HDHS opened in 1996, nursing,<br />
allied health, medical and support<br />
staff moved to HDHS from the old<br />
community hospital. Now, after<br />
completing 17 more years of service<br />
to the community, long standing staff<br />
members are retiring more frequently;<br />
some having served the Hawkesbury<br />
for three or four decades.<br />
HDHS acknowledges the wealth<br />
of experience, skill and dedication<br />
of these staff members and is<br />
grateful for their sharing with the<br />
younger generation of health care<br />
professionals, which ensures the<br />
continuation of the close knit ties that<br />
have helped create the warm and<br />
unique culture of HDHS today.<br />
Looking to the future, with Telehealth<br />
services rolling out across the<br />
NBM LHD, HDHS can now connect<br />
with increasing numbers of general<br />
practitioners and VMO specialists<br />
across the State. In addition to<br />
video consultations, an extensive<br />
upgrade to audio-visual technology<br />
has improved staff access to onsite<br />
(webinar) education sessions,<br />
tele-conferencing and video<br />
conferencing.<br />
AUSTRALIAN COUNCIL OF<br />
HEALTHCARE STANDARDS<br />
ACCREDITATION<br />
HDHS undertook a full accreditation<br />
review in November 2012 and<br />
was awarded another four years<br />
accreditation. In nine of the 14<br />
criteria assessed, HDHS received an<br />
Extensive Achievement, the highest<br />
possible rating. Comments for<br />
accreditors included, “Hawkesbury<br />
District Health Service continues to<br />
provide a high standard of care and<br />
service delivery to the community”<br />
and, “The staff are patient-centred<br />
and there is a culture of quality<br />
improvement, led by the leadership<br />
team, evident in all services.”<br />
HOSPITALITY AT WORK<br />
Being in hospital can be a lonely and<br />
frightening experience, especially<br />
for those who are older, confused<br />
or unsteady on their feet. The HDHS<br />
Companion Observer Program<br />
(COP) ensures that patients who do<br />
not have relatives or friends can be<br />
accompanied by trained volunteers<br />
while in hospital and can enjoy walks,<br />
potter in the garden, play dominos<br />
or reminisce about the district in days<br />
gone by.<br />
L to R: COP Volunteer Co-ordinator<br />
Sonia Teuma with Eileen McDonald<br />
In the three months since the<br />
program commenced, 25 patients<br />
have benefited from companionship<br />
of this kind. According to Sonia<br />
Teuma, COP Volunteer Co-ordinator,<br />
“It’s amazing what a difference a<br />
Volunteer Observer can make to<br />
the comfort of patients in hospital.”<br />
19
The Companion Observer Program<br />
is a prime example of HDHS staff<br />
and UHA volunteers embodying the<br />
values and mission of HDHS to meet<br />
the needs of our community.<br />
FOCUS ON PRESSURE INJURY<br />
Raising community awareness, risk<br />
assessment and referral are integral<br />
parts of preventing pressure injuries<br />
within the hospital environment<br />
and in the community. The HDHS<br />
Pressure Injury Working Party is<br />
reviewing processes at HDHS to<br />
ensure that intervention is offered<br />
to those at greatest risk of pressure<br />
injury. Preventative intervention is<br />
increasing with the introduction<br />
of new screening tools for use in<br />
clinical situations, development of<br />
patient information handouts, and<br />
staff education by pressure injury<br />
prevention specialists.<br />
PUBLIC HEALTH<br />
Public health is as much a<br />
responsibility of HDHS as treating<br />
the sick or injured.<br />
A record number of staff members<br />
were vaccinated in March and<br />
April, 2013 to reduce the spread of<br />
influenza. The HDHS flu vaccination<br />
campaign also contributed to public<br />
awareness of disease transmission<br />
and prevention strategies.<br />
Provision of childhood vaccination<br />
clinics, upgrading of vaccine storage<br />
systems and a thorough review of<br />
vaccination processes all contributed<br />
positively to public health, as has the<br />
introduction of alcohol based hand<br />
rub made available at point of care<br />
within the hospital.<br />
A continued focus on healthy<br />
lifestyles saw nutrition and physical<br />
activity messages highlighted<br />
within HDHS and taken out into the<br />
community at a variety of events<br />
including Relay for Life, Bligh Park<br />
Pregnancy and Parenthood Expo,<br />
Australia’s Healthy Weight Week,<br />
BreastScreen van on site at HDHS<br />
Heart Week, Kidney Health Week,<br />
and April Falls Day.<br />
NEW HOME FOR BREASTSCREEN IN<br />
THE HAWKESBURY<br />
After a five year absence from<br />
the district, the community rallied<br />
together to celebrate BreastScreen’s<br />
return to the Hawkesbury by<br />
constructing a stable site for the<br />
screening van on HDHS’ front lawn.<br />
The position of the van will provide<br />
easy access for Hawkesbury women<br />
to breast screening services and is a<br />
bold reminder of the importance of<br />
mammograms.<br />
INNOVATIVE SERVICE DESIGN<br />
The introduction of new laser<br />
technology and extensive training for<br />
operating theatre staff has reduced<br />
the number of urology patients<br />
requiring transfer to tertiary hospitals<br />
for the treatment of kidney and other<br />
urinary tract stones.<br />
A new program introduced to<br />
the Hawkesbury recently is the<br />
Community Medic, a first aid service<br />
to the homeless community of the<br />
Hawkesbury. HDHS has been liaising<br />
with community medics as they<br />
orientate themselves to services in the<br />
district, assisting where possible with<br />
information and referral to services<br />
relevant to clients’ needs.<br />
Expansion of our pre-admission<br />
clinic offers pre-booked surgical<br />
patients support, clinical assessment<br />
and education prior to admission,<br />
and assessment of their home<br />
environment in preparation for<br />
discharge.<br />
FOOD FOR HEALTH<br />
HDHS’ food and nutrition services<br />
have received accolades for their<br />
quality and professional standards.<br />
This year’s Patient Satisfaction Survey<br />
revealed that HDHS is providing an<br />
excellent food service to its patients,<br />
achieving an overall satisfaction<br />
rating of 4.29 out of 5, benchmarking<br />
higher than our public hospital<br />
neighbours.<br />
MEN’S HEALTH<br />
Men’s health is a vital part of the life<br />
of any community, yet HDHS is still the<br />
only organisation in NSW to dedicate<br />
a full time position to men’s health.<br />
Highlights of the last five years since<br />
the inception of this service include:<br />
• Bloke’s Day - this successful day,<br />
held annually, is assisting to build<br />
awareness of the importance of<br />
men’s health;<br />
• A men’s ante-natal class which<br />
assists fathers to embrace the<br />
challenges of parenthood;<br />
• Emotional support for men<br />
struggling with relationship issues;<br />
and<br />
• Support for male victims of<br />
domestic violence.<br />
ACCESSIBLE ABORIGINAL HEALTH IN<br />
THE HAWKESBURY<br />
Life expectancy for Indigenous<br />
Australians is 15-20 years less than for<br />
non-Indigenous Australians. Closing<br />
the Gap on Disadvantage is the<br />
responsibility of all Australians and<br />
appointing an Aboriginal Community<br />
Liaison Officer (ACLO) position at<br />
HDHS has been a significant step at<br />
a local level towards this.<br />
The ACLO role has two main<br />
functions: firstly, to engage directly<br />
with the local Aboriginal community<br />
to improve their health; and<br />
secondly, to improve accessibility<br />
to the health services available<br />
through HDHS.<br />
20
With a focus on person centred care,<br />
Lourdes constantly looks for new ways<br />
to support patients at the hospital.<br />
During the year, therapeutic gardens<br />
were created and new activity<br />
programs have been developed<br />
targeting younger male patients.<br />
L to R: Stephanie Lam, medical student; Jo Anne Fisher, Assoc. Dean of the<br />
University of Notre Dame; Stuart Moss, medical student; Lucinda Beech, medical<br />
student; Matthew Doherty, medical student; A/Prof. Sachint Lal, Head of<br />
Hawkesbury Clinical School; Isisdoro Ruisi, medical student; and Donna Marlin,<br />
Administration Assistant, Hawkesbury Clinical School.<br />
ST VINCENT’S HEALTH SERVICE,<br />
BATHURST<br />
St Vincent’s Health Service, Bathurst<br />
continues to be an important part<br />
of the delivery of health services in<br />
Bathurst and surrounding districts.<br />
With over 20,000 occasions of service<br />
in 2012/13, St Vincent’s provides<br />
community nursing, diabetes<br />
education, dietetic services and<br />
aged care assessment services.<br />
The first of these goals can be<br />
measured by an increase in<br />
referrals to ACLO. Additionally,<br />
statistics indicate an increase in<br />
mammography screening directly<br />
attributable to ACLO and close to<br />
a 100% vaccination rate for local<br />
infants.<br />
Uptake of the services is strongly<br />
influenced by acceptability. By<br />
improving the cultural awareness of<br />
staff and ensuring close connections<br />
with the community and Darug<br />
elders, the HDHS ACLO is achieving<br />
the second goal. From 2004/5<br />
to 2007/8, Indigenous hospital<br />
admissions at HDHS increased by<br />
approximately 50%. Recorded<br />
emergency department usage by<br />
Indigenous Australians increased<br />
approximately 32% during that<br />
same period and has continued<br />
to grow. Abundant referrals from<br />
other services, both mainstream<br />
and Indigenous, indicate that HDHS<br />
is seen as culturally friendly and<br />
respectful of Aboriginal health needs,<br />
as does the Aboriginal community’s<br />
acceptance of palliative care<br />
support, traditionally a function of the<br />
family and community.<br />
LOURDES HOSPITAL AND<br />
COMMUNITY SERVICE, DUBBO<br />
With 34 in-patient beds, Lourdes<br />
Hospital and Community Health<br />
Service, Dubbo, provides palliative<br />
care, geriatric evaluation and<br />
management, rehabilitation<br />
services, and transitional aged care.<br />
Other services include aged care<br />
assessment, brain injury rehabilitation,<br />
spinal cord injury management,<br />
community nursing, medical specialist<br />
services and clinics, occupational<br />
therapy, physiotherapy and speech<br />
pathology.<br />
During the year, Dr Maharaj, Senior<br />
Staff Specialist - Rehabilitation<br />
Medicine, was appointed a Clinical<br />
Associate Professor with The University<br />
of Sydney’s Medical School. This is a<br />
great honour and we congratulate<br />
Dr Maharaj on this prestigious<br />
appointment. 2012/13 also saw<br />
a much loved doctor retire from<br />
Lourdes Hospital. Dr Sahukar was<br />
appointed as a VMO in rehabilitation<br />
medicine in 1982 and devoted over<br />
30 years to patient care. A new Junior<br />
Medical Officer joined Lourdes during<br />
the year and is proving a great asset<br />
to the medical team.<br />
The Aged Care Team is working<br />
closely with the Western NSW LHD<br />
in the introduction of an Aged Care<br />
Access Centre and shared databases<br />
and procedures relating to aged<br />
care assessment work. A new Nurse<br />
Unit Manager of the community<br />
nursing service was appointed and<br />
recommendations of a review of<br />
services have been progressively<br />
implemented throughout the year.<br />
21
22<br />
L to R: Alison Loudon, Health Service Manager and Peter Moraghan.
“I have never been in a better run hospital than Lourdes<br />
Hospital and Community Health Service… I believe I saw<br />
miracles worked there; stroke patients who improved<br />
beyond what I thought was ever possible.”<br />
Peter Moraghan, patient.<br />
A place of miracles<br />
Having endured three heart<br />
operations, a knee replacement<br />
and numerous procedures related to<br />
leukemia, Peter Moraghan has seen<br />
more than his fair share of hospitals.<br />
A retired businessman with 42 years<br />
experience in finance, Peter, who<br />
is 79 years old this year, speaks with<br />
authority when he says, “I have<br />
never seen a better run hospital than<br />
Lourdes. It is the best hospital I have<br />
ever been in. I was very fortunate to<br />
end up there.”<br />
After an operation in Sydney, Peter<br />
was transferred to a private hospital<br />
and then referred to Lourdes in<br />
Dubbo.<br />
“When I arrived at Lourdes, I was<br />
bed bound, unable to walk and<br />
in a bad way. I was there for eight<br />
to nine weeks and I walked out of<br />
there unaided. The staff members<br />
are outstanding, very positive people<br />
working in very difficult jobs,” he said.<br />
When asked about the value of<br />
respect, Peter said, “I could not have<br />
received more respect from the<br />
staff members. I have never been<br />
in a hospital like it. If I can ever do<br />
anything for Lourdes I am the first cab<br />
off the rank!”<br />
Alison Loudon, Health Service<br />
Manager, said, “The staff members<br />
at Lourdes demonstrate respect to<br />
all patients, visitors and community<br />
members. I am so fortunate to work<br />
with such caring and supportive staff<br />
members who do have the best<br />
interest of the patient at heart.”<br />
L to R: Alison Loudon, Health Service Manager, Peter Moraghan, Ann<br />
L to R: Alison Loudon, Health Service Manager; Peter Moraghan; Ann Anderson, Enrolled Nurse; Jeanie Cronk, Registered<br />
Nurse; and Deb Holmes, Enrolled Nurse. Anderson, Jeanie Cronk and Deb Holmes<br />
23
Our people<br />
Catholic Healthcare aims to have a<br />
workplace culture that fosters respect<br />
in all aspects of the organisation.<br />
We are proud of our people and<br />
their commitment to Catholic<br />
Healthcare’s mission, to promote life<br />
in all its fullness.<br />
When asked about the value of<br />
respect, General Manager, Human<br />
Resources, Sam Galluccio, said, “The<br />
value of respect is fundamental to<br />
the way people in our workplaces<br />
relate to one another. Respect is<br />
the key guiding principle for the<br />
way in which managers role model<br />
appropriate standards of behaviour,<br />
and where necessary, respectfully<br />
hold to account those who do<br />
not abide by those standards and<br />
expectations.”<br />
Workforce profiles<br />
SCHOLARSHIPS PROMOTE<br />
EXCELLENCE AND INNOVATION<br />
In the rapidly changing aged, health<br />
and community environment, it<br />
is imperative that we continually<br />
strive to increase the capability<br />
and competency of the Catholic<br />
Healthcare workforce to ensure<br />
residents, clients and patients receive<br />
excellent care.<br />
It is with this goal of continuous<br />
improvement in mind that Catholic<br />
Healthcare this year introduced the<br />
Catholic Healthcare Scholarship<br />
Fund and the Catholic Healthcare<br />
Innovation Fund, both initiatives of<br />
Catholic Healthcare’s Managing<br />
Director, David Maher.<br />
The Catholic Healthcare Scholarship<br />
Fund provides funding for existing<br />
Catholic Healthcare staff members,<br />
regardless of their position, to<br />
undertake further studies relevant to<br />
their work. The Catholic Healthcare<br />
Innovation Fund provides funding to<br />
support innovation within Catholic<br />
Healthcare’s operations.<br />
The scholarships will be offered<br />
annually and applicants will be<br />
selected based on merit.<br />
David Maher, Managing Director,<br />
said, “We are delighted to introduce<br />
the Scholarship Fund and the<br />
Innovation Fund and are grateful<br />
to our generous donors who have<br />
made this initiative possible. Through<br />
education, we will further develop<br />
our people, and, in turn, grow in<br />
excellence as an organisation<br />
committed to delivering the very<br />
best for residents and clients.”<br />
Category 2012/2013<br />
Employees 4,122<br />
Male 633<br />
Female 3,489<br />
Full-time 750<br />
Part-time 2,435<br />
Casual 937<br />
Length of service<br />
0-2 Years 1,750<br />
3-5 years 960<br />
Over 5 years 1,412<br />
Age profile<br />
Up to 40 1,360<br />
41-50 years 1,089<br />
Over 50 years 1,673<br />
HUMAN RESOURCES MANAGEMENT<br />
24
“We attend to the dignity of each person providing<br />
healthcare as a fundamental good.”<br />
Professor Jack Flanagan, Chair, Trustees of Catholic Healthcare<br />
INFORMATION SYSTEMS<br />
In September 2012, Catholic<br />
Healthcare celebrated the<br />
implementation of the new<br />
combined Human Resources and<br />
Payroll system called CHRIS 21 . This<br />
complex and challenging project<br />
involved many different system<br />
configuration and change<br />
management elements, including<br />
data migration processes from<br />
the old systems. The outcome is a<br />
state-of-art and comprehensive<br />
human resources system with<br />
contemporary functionality across<br />
payroll, Workforce Health and Safety<br />
(WHS) management, and general<br />
employment administration.<br />
More recently, the WHS module<br />
of CHRIS 21 was configured to the<br />
organisation’s requirements and<br />
implemented to provide a more<br />
effective process for managing the<br />
various aspects of workplace injuries,<br />
workers compensation and return<br />
to work activities.<br />
NEW CHAIR OF TRUSTEES,<br />
PROFESSOR JACK FLANAGAN<br />
The Trustees of Catholic Healthcare<br />
appointed Professor Jack Flanagan<br />
as their new Chair of Trustees in<br />
January 2013. Professor Flanagan<br />
succeeded Sr Joanne Kirk RSM<br />
who was a Trustee of Catholic<br />
Healthcare from February 2004 until<br />
31 December, 2012 and who served<br />
as Chair of Trustees for the past eight<br />
and a half years.<br />
Professor Flanagan became a Trustee<br />
of Catholic Healthcare in 2009 and<br />
served as Vice Chair from 2011 until<br />
his appointment as Chair. Professor<br />
Flanagan is an Emeritus Professor of<br />
Accounting at Australian Catholic<br />
University, an Honorary Research<br />
Fellow at the Centre for Accounting<br />
and Assurance Research, Australian<br />
School of Business, UNSW and on the<br />
adjunct faculty at the AGSM.<br />
When asked to share his thoughts<br />
on Catholic Healthcare’s mission,<br />
Professor Flanagan, said, “...To my<br />
mind the mission is to follow the<br />
inspiration of Jesus as healer. The<br />
mission of Catholic Healthcare<br />
emphasises the Catholic tradition.<br />
Aspects most important to me are,<br />
firstly, that we emphasise the whole<br />
person and provide hope and social<br />
relationships for our residents, clients<br />
and patients. Secondly, we attend to<br />
the dignity of each person providing<br />
healthcare as a fundamental<br />
good necessary for individual<br />
development. Thirdly, we take a<br />
sacramental view of healthcare,<br />
where everyone can experience<br />
God’s grace.”<br />
Professor Flanagan believes the<br />
organisation has a responsibility to<br />
those who receive services, to use its<br />
resources effectively, and to create<br />
excellent healthcare that is valued<br />
by residents, patients and clients.<br />
Professor Flanagan said, “I think<br />
we need to be explicit about the<br />
Catholic identity of the organisation.<br />
This allows us to resist market pressures<br />
and any tendency to submit to<br />
societal pressures to ignore the poor...<br />
We need to monitor the range of<br />
impacts that we have to ensure<br />
we are doing what we plan to do<br />
and pick up on specific outcomes,<br />
such as less anxiety, homelessness<br />
or drug-taking among the people<br />
that we serve. Also we should look at<br />
spillover effects, such as increased<br />
general health, sense of wellbeing,<br />
sense of self, connectedness,<br />
and engagement in meaningful<br />
activities.”<br />
Catholic Healthcare looks forward to<br />
continued growth and development<br />
under the guidance of its Trustees led<br />
by Professor Jack Flanagan.<br />
25
“Respect is highlighted in the many interactions and<br />
services provided by our volunteers. They often assist those<br />
who are socially isolated and marginalised and bring a<br />
sense of value and esteem to them.”<br />
Kerry Lovell, Catholic Community Services’ Manager Volunteers and Community Engagement<br />
Volunteers<br />
Catholic Healthcare is blessed with<br />
over 1,000 volunteers who give<br />
generously of themselves year after<br />
year. The efforts of each one of our<br />
volunteers has the power to change<br />
the life of our clients, patients and<br />
residents and we are always grateful<br />
for their selfless efforts.<br />
While we applaud all Catholic<br />
Healthcare’s volunteers, on this page<br />
we share with you one example of<br />
volunteering and the positive impact<br />
it has had.<br />
You’ve got a friend in me<br />
John was working as a senior<br />
architect when he fell from a multi<br />
story building and suffered head<br />
injuries which robbed him of his<br />
speech. As part of his rehabilitation<br />
plan, John was referred to Catholic<br />
Community Services where he<br />
met and established an invaluable<br />
friendship with volunteer, Linton.<br />
According to Linton, “We just clicked<br />
right from the start and have now<br />
become really good friends… It<br />
doesn’t feel like a volunteer role<br />
but instead a positive, growing<br />
relationship where we share life<br />
experiences together.”<br />
Linton has been volunteering at<br />
Catholic Community Services for four<br />
years, following a successful career<br />
in advertising and media, and has<br />
real empathy for those who are<br />
socially isolated. He looks forward<br />
to his weekly visits with John, where<br />
they pass the time working on John’s<br />
speech exercises, sharing a meal,<br />
walking in the park and reading<br />
together.<br />
Through rehabilitation, hard work,<br />
and tireless family support, John<br />
is making steady progress in his<br />
recovery including learning to talk<br />
all over again.<br />
John said, “Having Linton visit has<br />
made such a difference. We have<br />
fun together.”<br />
John and Linton are just one of<br />
thousands of partnerships Kerry Lovell,<br />
along with her dedicated team, has<br />
coordinated over the 14 years in<br />
which Kerry has worked in the field.<br />
Kerry said, “I really believe in the<br />
values that underpin Catholic<br />
Healthcare and feel privileged<br />
to work with such caring and<br />
professional staff and dedicated<br />
volunteers who freely give their time<br />
to serve the needs of others.<br />
“Our volunteers contribute<br />
significantly to our mission to improve<br />
the health and wellbeing of our<br />
clients and to help those who are<br />
socially isolated, to reconnect to the<br />
community. Our range of services<br />
include residential and community<br />
visiting, telephoning isolated clients,<br />
pastoral care, general administration,<br />
assisting in day centres, transport<br />
assistance and supporting cancer<br />
patients. Volunteers provide<br />
practical, emotional, social and at<br />
times spiritual support to our residents<br />
and clients.”<br />
L to R: Corinne Newson, Volunteer Coordinator; John, Catholic Community<br />
Services client; Linton, volunteer; and Kerry Lovell, Manager Volunteers and<br />
Community Engagement.<br />
26
Generosity<br />
Generous donations have<br />
supported many of Catholic<br />
Healthcare’s activities<br />
in 2012/13 including the<br />
homelessness programs<br />
of Catholic Community<br />
Services. Assisting some of<br />
the most vulnerable and<br />
marginalised members of<br />
our community, generous<br />
donors have allowed CCS<br />
to purchase household<br />
furniture and white goods to<br />
help clients as they transition<br />
from homelessness to secure<br />
housing, often for the first<br />
time in many years. On<br />
behalf of the many clients,<br />
residents and patients whose<br />
lives are made a little easier<br />
because of your generous<br />
donations, we thank you.<br />
Donations and bequests > $10,000<br />
UHA of Hawkesbury District Health Service<br />
Beswick Family Fund<br />
Combined donation from L Williams, J Williams, C Gordon,<br />
G Tunbridge, P Constable and C Paine<br />
A Vasta<br />
Donations and bequests $1,000 - $10,000<br />
Friends of Apex Forbes<br />
St Catherine’s Auxiliary<br />
Estate of Joan Muriel Enright<br />
The Society of Our Lady Of Lourdes<br />
The Uniting Church<br />
Estate of Kathleen Ireland<br />
UHA of NSW Inc St Vincents Hospital Auxiliary Bathurst<br />
Branch<br />
The McBride Family<br />
Estate of John Thomas Coutts<br />
A Catchpole<br />
Fr E Weber<br />
Whelan Investments Pty Limited<br />
Ramil P/L<br />
27
Donations and bequests<br />
$100 - $1,000<br />
D Chapman<br />
J Johnson<br />
A M Marskell OAM<br />
V U Huynh & J Nguyen<br />
Rev Fr P Sharpe<br />
J N Kelly<br />
D M Lee<br />
Penrith Rugby Leagues Club<br />
Bathurst RSL Club<br />
W Mockler<br />
N & K Kearton<br />
Jemalong Residential Carers Group<br />
Australian Japanese Healthcare<br />
Network<br />
G Slocum<br />
JRV Hairdressers<br />
Vitalcom Pty Limited<br />
C Piccin<br />
Agewell Physiotherapy<br />
B D Loder<br />
T J Andrews Funerals<br />
S Baskerville<br />
D Robinson<br />
JRV Auxiliary<br />
T Gilbert<br />
R Jenkins<br />
E Vasta<br />
Fr Theo Arrivoli<br />
A MacKenzie<br />
W Tyler<br />
M Kennedy<br />
A Wansey<br />
N Lucas<br />
B Weir<br />
C R Parrington<br />
A J Bookalil<br />
S Mogielnicki<br />
T Cannuli<br />
N Kelly<br />
Bernardi’s Group Pty Limited<br />
Shead & Nicholson Pty Limited<br />
Gunns Mensland Forbes<br />
Complete Plumbing & Gas Fitting<br />
Centre Forbes<br />
A Jorgensen<br />
Harvey World Travel Forbes<br />
M Blake<br />
A Burton<br />
A Clarke<br />
J Giller<br />
M Caba<br />
Estate of Enid Betts<br />
Estate of Aileen Gertrude Green<br />
D Hill / T MacGowan<br />
Sr T McGarry<br />
M Murray<br />
B Roberts<br />
R Daly<br />
M J Knox<br />
M Carstairs<br />
W Tyler<br />
J Dempster<br />
C Norval<br />
W Watterson<br />
J Riordan<br />
P Cashman<br />
J Barwick<br />
P Duane<br />
H Keen<br />
Michael and Mary Whelan Trust<br />
Little Company of Mary (Province)<br />
Fr R Farrell<br />
M Baker<br />
Windsor Country Golf Club Limited<br />
T & H Farrell<br />
Connecting Energies<br />
Grandios Pty Ltd<br />
G Nelson<br />
Pitt Town Sports Women’s Bowling Club<br />
Hawkesbury Camera Club<br />
Heartbeat Nursing Agency<br />
Dr I Mahmoud<br />
Dr A Ganesh<br />
Dr G Moss<br />
W & J Barrow<br />
J J & E Y Waldron<br />
T P Hunt<br />
Dr I F Howkins<br />
S T J C Perthville<br />
O J Richter<br />
Sydney LHD<br />
G Besson<br />
Marjorie Renshaw<br />
Debbie Whittaker<br />
Jennifer Ferns<br />
Mary Owyong<br />
J P & M M Troy<br />
P Chalker<br />
Joseph Mccarthy<br />
R D Kennedy<br />
Carers NSW Incorporated<br />
Helen Link<br />
Lionel Wilkinson<br />
John McCarthy<br />
H M Moore<br />
A C Felton<br />
D M Ehlert<br />
D G Besson<br />
Wha-Shing Suen<br />
L Newman<br />
E Cranston<br />
D Worrall<br />
V L Jack<br />
R M Littman<br />
P M Casey<br />
G W Anderson<br />
V E & L M Martin<br />
E E & P M Bond<br />
B J Harrington<br />
J Browne<br />
P Limbers<br />
R Sandland<br />
M Cloake<br />
S Maher<br />
M Harris<br />
T C Luciano<br />
O J Richter<br />
K O’Connor<br />
M Troy<br />
S Day<br />
T French<br />
K Andresson<br />
N Henry<br />
R A Kaye<br />
B C & V C Balmer<br />
L Drohobyczer<br />
J Browne<br />
R A & J C Vas<br />
A C & A A Copeman<br />
C Noonan<br />
G M Horton<br />
S J Croyden<br />
J P & M M Troy<br />
C W Anderson<br />
P J Milburn<br />
A Leach<br />
Mrs Harris<br />
L Wilkinson<br />
28
Governance<br />
Catholic Healthcare’s governance<br />
structure operates under both canon<br />
law and civil law and ensures that our<br />
foundational responsibilities are carried<br />
out.<br />
Canon law -<br />
public juridical person<br />
Our governance structure comprises<br />
Catholic Healthcare - the Church entity.<br />
Catholic Healthcare was canonically<br />
established as a public juridical person<br />
by the Bishops of NSW and the ACT on<br />
21 July, 1994.<br />
Our foundational responsibilities are<br />
enshrined in the Statutes of Catholic<br />
Healthcare and the norms of canon<br />
law. The governance of our public<br />
juridical person is entrusted to the<br />
Trustees who are appointed by the<br />
members’ representatives at the Annual<br />
General Meeting. Each member<br />
organisation appoints a person to act<br />
as its representative.<br />
Catholic Healthcare, the public juridical<br />
person, is comprised of the following<br />
members:<br />
• Archdiocese of Canberra and<br />
Goulburn<br />
• Brigidine Sisters, NSW Province<br />
• Diocese of Bathurst<br />
• Diocese of Lismore<br />
• Diocese of Parramatta<br />
• Institute of the Sisters of Mercy<br />
Australia and Papua New Guinea<br />
• Diocese of Wollongong<br />
• Maronite Diocese of St Maroun<br />
• Our Lady of Dolours parish,<br />
Chatswood<br />
• Sisters of Mercy, North Sydney<br />
• Sisters of Perpetual Adoration<br />
• Sisters of St Joseph (NSW)<br />
• Sisters of St Joseph, Perthville<br />
• Sisters of the Little Company of Mary<br />
• St Augustine’s parish, Coffs Harbour<br />
• St Thomas Aquinas parish,<br />
Springwood.<br />
Civil law – entities<br />
The Trustees of Catholic Healthcare is<br />
a statutory body corporate created<br />
under the Roman Catholic Church<br />
Communities’ Lands Act (NSW) 1942<br />
(the Act) and is the civil law entity<br />
of Catholic Healthcare, the public<br />
juridical person. By virtue of this Act, the<br />
governance of the Trustees of Catholic<br />
Healthcare is entrusted to the Trustees.<br />
The Trustees of Catholic Healthcare (the<br />
civil body corporate) does not provide<br />
services. It functions in a stewardship<br />
capacity to oversee the ministry<br />
of the organisation and to ensure<br />
that Catholic Healthcare’s mission<br />
is fulfilled. This body corporate is the<br />
sole member of three main operating<br />
entities, Catholic Healthcare Limited,<br />
Hawkesbury District Health Service<br />
Limited and (from 31 May 2013) St Mary<br />
MacKillop Care (NSW). The Trustees<br />
appoint the Directors and the Chairman<br />
of each of those companies.<br />
Catholic Healthcare Limited – is a<br />
not-for-profit public company limited<br />
by guarantee and provides residential<br />
aged care services, retirement<br />
communities and community services.<br />
Catholic Healthcare Limited is also<br />
an affiliated health organisation with<br />
funding from NSW Health and provides<br />
services through two third schedule<br />
facilities at Lourdes Hospital and<br />
Community Health Service, Dubbo, and<br />
St Vincent’s Health Service, Bathurst.<br />
Hawkesbury District Health Service<br />
Limited – is a not-for-profit public<br />
company limited by guarantee which<br />
operates the Hawkesbury District Health<br />
Service at Windsor, NSW. Hawkesbury<br />
District Health Service Limited is under<br />
contract to NSW Health to provide<br />
public health services from the hospital.<br />
Hawkesbury District Health Service is a<br />
125 bed district hospital and community<br />
health facility providing services to both<br />
public and private patients and is also<br />
a teaching hospital for the University<br />
of Notre Dame, School of Medicine,<br />
Sydney.<br />
St Mary MacKillop Care (NSW) – is a<br />
not-for-profit public company limited by<br />
guarantee and a former ministry of the<br />
Sisters of St Joseph (NSW). It transferred<br />
to the Catholic Healthcare group on<br />
31 May 2013. St Mary MacKillop Care<br />
(NSW) provides residential aged care<br />
and community services in Sydney and<br />
on the Central Coast.<br />
29
Trustees of Catholic Healthcare 2012/13<br />
Trustee<br />
Continuing/Resigned/<br />
Retired/Appointed<br />
Date<br />
Sr Joanne Kirk RSM, Chair Resigned 31 December 2012<br />
Prof Jack Flanagan, Chair Appointed as Chair 1 January 2013<br />
Herbie O’Flynn<br />
Br Julian Liddiard OH<br />
Maureen McCabe OAM<br />
Sr Judy Sippel RSJ AM<br />
Sr Anna Koeneman RSM<br />
Sr Mary Comer RSJ<br />
Continuing<br />
Continuing<br />
Continuing<br />
Continuing<br />
Continuing<br />
Continuing<br />
Directors of Catholic Healthcare Limited 2012/13<br />
Director<br />
Kerry James AM, Chair<br />
Continuing/Resigned/<br />
Retired/Appointed<br />
Continuing<br />
Date<br />
David Robinson Deputy Chair Continuing<br />
Alan Crouch Appointed 1 July 2013<br />
Sr Diana Hayes RSCJ<br />
Continuing<br />
Paul Johnson<br />
Continuing<br />
David Maher<br />
Continuing<br />
Prof Dimity Pond<br />
Continuing<br />
Jim Tate<br />
Continuing<br />
Directors of Hawkesbury District Health Service Limited 2012/13<br />
Director<br />
Kerry James AM, Chair<br />
Graham Wright, Deputy Chair<br />
David Maher<br />
Dr Vasco de Carvalho<br />
Terry Conoulty<br />
Alan Crouch<br />
Gabrielle Armstrong<br />
Continuing/Resigned/<br />
Retired/Appointed<br />
Continuing<br />
Continuing<br />
Continuing<br />
Continuing<br />
Continuing<br />
Continuing<br />
Continuing<br />
Date<br />
Directors of St Mary MacKillop Care (NSW) 2012/13<br />
30<br />
Director<br />
Continuing/Resigned/<br />
Retired/Appointed<br />
Date<br />
Barry Wiggins, Chair Resigned 31 May 2013<br />
Sr Therese Carroll RSJ Resigned 31 May 2013<br />
Lorraine Poulos Resigned 31 May 2013<br />
Lucille Scomazzon Resigned 31 May 2013<br />
Gaile Pearce Resigned 31 May 2013<br />
Michael Turner Resigned 31 May 2013<br />
Nicholas Mersiades Resigned 31 May 2013<br />
Paul McMahon Resigned 25 July 2012<br />
David Robinson, Chair Appointed 31 May 2013<br />
David Maher Appointed 31 May 2013<br />
Anne Maree Hodgson Appointed 31 May 2013<br />
Janis Redford Appointed 31 May 2013
Stewardship<br />
Financial<br />
Report 2012/13 - Summary<br />
For the Year Ended 30 June 2013<br />
2012/13 - Continued consolidation of performance<br />
Financial Result<br />
$ Millions<br />
2012/2013 2011/2012 2010/2011 2009/2010<br />
Revenue 270.4 261.7 248.4 226.0<br />
Millions<br />
275<br />
270<br />
265<br />
260<br />
FY - 2012/2013 FY - 2011/2012<br />
The 2012/13 financial year was a<br />
strong year in terms of underlying<br />
trading performance. Revenue<br />
growth is attributable to additional<br />
residential aged care beds being<br />
activated.<br />
255<br />
TOTAL ASSETS<br />
Revenue<br />
Total Assets<br />
$ Millions<br />
2012/2013 2011/2012 2010/2011 2009/2010<br />
Cash, Debtors, Inventory & Other Assets 77.4 60.3 78.0 76.2<br />
Property, Plant & Equipment 464.6 406.1 410.6 394.4<br />
Investment Property & Intangibles 68.3 56.6 56.8 66.4<br />
610.3 523.0 545.4 537.0<br />
Millions<br />
500<br />
450<br />
400<br />
350<br />
300<br />
250<br />
200<br />
150<br />
100<br />
50<br />
Cash, Debtors,<br />
Inventory &<br />
Other Assets<br />
Property, Plant<br />
& Equipment<br />
Investment<br />
Property &<br />
Intangibles<br />
FY - 2012/2013 FY - 2011/2012<br />
The change in total assets<br />
predominately relates to additional<br />
assets (land and buildings) acquired<br />
as part of the St Mary MacKillop Care<br />
(NSW) acquisition on 31 May 2013.<br />
31
Total Liabilities<br />
Total Liabilities<br />
$ Millions<br />
2012/2013 2011/2012 2010/2011 2009/2010<br />
Payables, Employee Provisions & Other Liabilities 74.7 65.2 63.4 62.5<br />
Accommodation Bonds 185.8 159.6 156.2 131.4<br />
Loan Licences 37.4 37.9 36.4 30.8<br />
Interest Bearing Liabilities 132.7 144.1 178.1 218.4<br />
Total Liabilities 430.6 406.8 434.1 443.1<br />
200<br />
FY - 2012/2013 FY - 2011/2012<br />
Millions<br />
160<br />
120<br />
80<br />
40<br />
0<br />
Payables, Accommodation<br />
Employee Bonds<br />
Provisions &<br />
Other Liabilities<br />
Loan<br />
Licences<br />
Interest<br />
Bearing<br />
Liabilities<br />
The change in total liabilities is<br />
predominately due to a significant<br />
increase in accommodation bonds<br />
held. This increase is largely due<br />
to the commencement of our St<br />
Paul’s Residential Aged Care facility<br />
in Northbridge during the financial<br />
year, as well as the inclusion of<br />
accommodation bonds held by<br />
St Mary MacKillop Care (NSW).<br />
Interest Bearing Liabilities<br />
Interest Bearing Liabilities<br />
$ Millions<br />
2012/2013 2011/2012 2010/2011 2009/2010<br />
Bank & Other External Loans 8.6 20.7 34.7 55.0<br />
Church Loans 104.3 101.2 106.7 114.6<br />
Vendor Finance 14.2 15.7 29.4 43.2<br />
Other Loans 5.6 6.5 7.3 5.6<br />
Total Interest Bearing Liabilities 132.7 144.1 178.1 218.4<br />
120<br />
FY - 2012/2013 FY - 2011/2012<br />
Millions<br />
100<br />
80<br />
60<br />
40<br />
20<br />
0<br />
Bank & Other<br />
External Loans<br />
Church<br />
Loans<br />
Vendor<br />
Finance<br />
Other<br />
Loans<br />
Repayments of Interest Bearing<br />
Liabilities have resulted in cash<br />
outflows of $50.9 million during the<br />
year. This reduction in Interest Bearing<br />
Liabilities has been possible due to the<br />
strong operating results over recent<br />
years. We continue to acknowledge<br />
the support of the Brisbane<br />
Archdiocese Development Fund,<br />
the Canberra/Goulburn Catholic<br />
Development Fund and Westpac<br />
Banking Corporation.<br />
32
List of services<br />
Residential Aged Care<br />
Bethlehem House, Kogarah<br />
Blakeney Lodge, Tumut<br />
Bodington, Wentworth Falls<br />
Brigidine House, Randwick<br />
Charles O’Neill Hostel, Mayfield West<br />
Coolamon Villa, Mullumbimby<br />
Emmaus Village, Kemps Creek<br />
George Mockler House, Mona Vale<br />
Gertrude Abbott Aged Care, Surry Hills<br />
Holy Spirit Aged Care, Revesby<br />
Holy Spirit Croydon, Croydon<br />
Holy Spirit Dubbo, Dubbo<br />
Jemalong Residential Village, Forbes<br />
Lewisham Nursing Home, Lewisham<br />
Lewisham Retirement Hostel, Lewisham<br />
Macquarie Care Centre, Bathurst<br />
Maranatha Lodge, Batehaven<br />
Mater Aged Care, Forbes<br />
McQuoin Park, Waitara<br />
Our Lady of Loreto Gardens, Hamlyn Terrace<br />
Ozanam Villa, Lismore<br />
Percy Miles Villa, Kirrawee<br />
St Anne’s Aged Care, Hunters Hill<br />
St Anne’s Home, Perthville (until April 2013)<br />
St Augustine’s Aged Care, Coffs Harbour<br />
St Bede’s Home, South Hurstville<br />
St Catherine’s Aged Care, Bathurst<br />
St Francis Aged Care, Grafton<br />
St Francis Aged Care, Orange<br />
St James Villa, Matraville<br />
St John’s Villa, New Lambton<br />
St Joseph’s Aged Care, Coffs Harbour<br />
St Joseph Aged Care, Hunters Hill<br />
St Mary’s Retirement Village, Berkeley<br />
St Mary’s Villa, Dubbo<br />
St Paul’s, Northbridge<br />
St Peter’s Residential Aged Care, Lane Cove North<br />
St Vincent’s Residential Aged Care, Bathurst (from April 2013)<br />
The Sister Anne Court Aged Care, Surry Hills<br />
Villa Maria Centre, Fortitude Valley Qld<br />
Villa Maria Centre, Ipswich Qld<br />
Villa Maria Centre, Unanderra<br />
Vincentian Aged Care Service, East Sydney<br />
Retirement Communities<br />
Aquinas Court, Springwood<br />
Bishop McCabe Village, Towradgi<br />
Charles O’Neill Units, Mona Vale<br />
Emmaus Village, Kemps Creek<br />
McQuoin Park, Waitara<br />
Ozanam Villa, Lismore<br />
St Mary’s Retirement Village, Berkeley<br />
St Peter’s Green, Lane Cove North<br />
Strathallen Village, Randwick<br />
The Bailly, Orange<br />
Catholic Community Services<br />
Central Coast<br />
Central West<br />
Hunter<br />
Hunters Hill<br />
Mid North Coast<br />
Nepean<br />
Orana<br />
Riverina Murray<br />
Southern Highlands<br />
Sydney<br />
Healthcare<br />
Hawkesbury District Health Service, Windsor<br />
Lourdes Hospital and Community Health Service, Dubbo<br />
St Vincent’s Health Service, Bathurst (from April 2013)<br />
Designed by Creative Itch<br />
33
Excellence<br />
Honesty<br />
Respect<br />
Hospitality<br />
Compassion<br />
Trustees of Catholic Healthcare<br />
ABN 89 915 142 048<br />
Catholic Healthcare Limited<br />
Catholic Community Services<br />
Lifestyle Home Services<br />
ABN 69 064 946 318<br />
Hawkesbury District Health Service Limited<br />
ABN 80 065 091 714<br />
St Mary MacKillop Care (NSW) (from 31 May 2013)<br />
ABN 63 050 336 224<br />
Level 4, 16-18 Bridge Street<br />
Epping NSW 2121 Australia<br />
T: 02 8876 2100 F: 02 8876 2155<br />
www.catholichealthcare.com.au