Balance Sheet at 31 December 2010 of BBVA

Development and coordination of Innovation and Technology
Finally, the Area is responsible for coordinating the Group’s Growth and Differentiation Plan, support to the
Business Continuity function and Global Management of Fraud risk.
In order to coordinate the Group’s Growth and Differentiation Plan, which has been defined for the next five
years, a Global Project Office has been created, aimed at strengthening the Plan, supporting the definition
and monitoring of corporate metrics, and collaborating in cultural evolution initiatives and in the associated
Communication Plan.
The Business Continuity area has redefined 128 continuity plans in 25 countries. Some of them were
activated during the year, such as in the case of snowstorms in Spain, etc.
Being aware that Business Continuity also has a major systemic derivative, BBVA continues to actively
promote the creation of collaboration and exchange areas for best business practices with other financial
institutions, regulatory and supervisory authorities, and other sectors through participation and support in
institutions and platforms created for this purpose in various countries, such as CECON (Spanish Business
Continuity Consortium) in Spain.
2010 saw the consolidation of the Global Management of Fraud Risk function in the BBVA Group, with a
parallel gradual evolution towards its integral management in virtually all countries and businesses in which
the Group is present. The first internal forum on Fraud Risk took place, setting out the Group’s best practices
and the trends in this area, and which in turn established the bases for the development of global plans. In
addition, the publication of the BBVA Group’s Anti-fraud Program helped to strengthen the function.
11. ENVIRONMENTAL INFORMATION
Environmental commitment
BBVA prioritizes sustainable development. As a financial institution, the Bank’s activities have a significant
impact on the environment: via the consumption of natural resources, e.g. management of its properties, use
of paper, travel, etc. (direct impacts) and most notably, via the environmental ramifications of the products
and services it provides, especially those related to financing, asset management and management of its
supply chain (indirect impacts).
Environmental Policy Targets
The objectives of BBVA's environmental policy are as follows:
• Compliance with prevailing environmental legislation in all BBVA's operating markets
• Ongoing improvement in its ability to identify and manage the environmental risks incidental to
BBVA's financing and investment activities
• Develop environmentally-friendly financial products and services
• Eco-efficiency in the use of natural resources, including setting and delivery of targets for
improvement
• Manage direct impacts through an environmental management system based on standard
ISO/14001.
• To exert a positive influence on the environmental records of its stakeholders by communicating with
them and raising their awareness of the importance of the environment as an additional input in
business and human management practice
• Inform, communicate, raise awareness and train its employees on environmental matters
• To promote environmental sponsorship, volunteering initiatives and research
• To support the main initiatives to fight against and prevent climate change
The principal international environmental commitments that BBVA assumes are:
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