White paper on Manpower Supply Services - Osource India

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<strong>White</strong> <strong>paper</strong> on Manpower Supply Services In case of such requirement identified by Client, Canterburg will conduct the background verification (BGV) process and obtain the required report and a copy of BGV report will be shared with Canterburg. Canterburg will maintain the reports and periodically provide report as well as MIS to Client. 3.3 MONTHLY PAYROLL PROCESSING Client will provide approved Log sheets for the resources deployed at its offices for Canterburg to arrive at inputs like paid leave, LWP, etc. for the payroll process to Canterburg. The bank accounts of all employees will be opened with the Bank wherein Canterburg is maintaining its account for ease of salary disbursement. Canterburg will handle the payroll processing, remit salary to the individual bank account of deployed resources and mail the pay slips the employees. Canterburg will manage all the statutory compliances such as PF, PT, ESI & LWF for the employee. Canterburg will raise the invoice on monthly basis which need to be processed and payment released as per agreed payment terms. 3.4 LEAVE AND ATTENDANCE MANAGEMENT Employees leave eligibility will be governed by Canterburg’s leave policy. The Leave policy for deployed resources will be calibrated to the requirements of Client. Such calibrated Leave Policy will be adopted by Canterburg for these specific employees working at Client. The leave application will be approved by Client and they will intimate Canterburg regarding the same. In case of any short/long term leaves taken by employee, the necessary replacement will be internally managed by Client. The data for daily attendance in terms of approved Log sheets will be provided by Client for monthly salary processing. Details of the leaves availed by the employees, once provided by Client, will be maintained and managed by Canterburg. Canterburg Tech -BPO Page 7
<strong>White</strong> <strong>paper</strong> on Manpower Supply Services 3.5 APPRAISALS The process of appraisals for the employees will be conducted by Client and the same will be communicated to Canterburg for giving effect to the decisions. The change in salary would entail revision of monthly fees and the same will be notified to Client for their approval. 3.6 EXIT /ABSCONDING CASES The employees will send the resignation letters to Canterburg’s HR department with copy to the identified manager of Client for acceptance. Based on mutual discussion and such approval of the resignation by Client manager, the resignation will be processed by Canterburg. In absconding cases, Client will intimate Canterburg via mail. Canterburg will take further action on the same including finding replacement if required. Canterburg will conduct the full and final settlement for the employee. Canterburg will conduct the exit interviews of the resigned employees and will provide periodical reports to Client. Canterburg Tech -BPO Page 8
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