IntelliStation E Pro User Guide Professional ... - FTP Directory Listing

Printer Problems Action
The printer does not
work.
Software Problem Action
Is your software
program OK?
Verify that:
1. The printer is turned on and is online.
2. The printer signal cable is securely connected to the correct
parallel, serial, or USB port on the computer. (Refer to
Chapter 2, “Setting Up Your Computer” on page 5 for the
location of the printer, serial, and USB ports.)
Note: Non-IBM printer signal cables might cause
unpredictable problems.
3. You have assigned the printer port correctly in your operating
system or application program.
4. You have assigned the printer port correctly in the
Configuration/Setup Utility program. (For instructions on
using the Configuration/Setup Utility program, refer to
Chapter 5, “Using the Configuration/Setup Utility Program”
on page 41.)
5. If the problem persists, run the tests described in the
documentation supplied with your printer.
If the problem cannot be isolated and corrected, have the computer
and printer serviced.
To determine if problems are caused by installed software, verify
that:
1. Your computer has the minimum memory requirements
needed to use the software. Refer to the information supplied
with the software to verify memory requirements.
Note: If you have just installed an adapter or memory, you
might have a memory address conflict.
2. The software is designed to operate on your computer.
3. Other software works on your computer.
4. The software you are using works on another computer.
If you received any error messages while using the software
program, refer to the information supplied with the software for a
description of the messages and solutions to the problem.
If the problem cannot be isolated and corrected, have the computer
serviced.
Chapter 8. Solving Problems 125