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Special Report<br />
Shared Services<br />
When I narrated stories of phenomenal<br />
growth of <strong>Siemens</strong> <strong>Pakistan</strong> during the<br />
Advance Management Course, it sounded<br />
fiction to most of the course participants<br />
because it was too good to be true.<br />
The fact of the matter is that this success<br />
story has been scripted by a team of<br />
dedicated professionals. We at Shared<br />
Services feel that we have also chipped<br />
in a little but significant way to that end.<br />
This gave me an impetus to jot<br />
down some contributions that<br />
we have made in the last two<br />
years or so.<br />
Shared Services at a<br />
glance:<br />
Organized as a corporate<br />
department we are entrusted<br />
with multiple tasks. From Real<br />
Estate to Security, from Facility<br />
Management to Logistics, from<br />
Insurance to House Keeping from<br />
EPN to Industrial Relations,<br />
Shared Services provides valuable<br />
support to our Business<br />
Units/Depts. We may not be the<br />
front line Business Units<br />
generating revenue for <strong>Siemens</strong> <strong>Pakistan</strong><br />
but we consider ourselves strategic<br />
partners to these Business Units.<br />
Civil Works:<br />
One of the major responsibilities of Shared<br />
Services Department is to build and<br />
renovate the entire <strong>Siemens</strong> building<br />
portfolio and to maintain it in a<br />
professional way.<br />
Projects successfully completed:<br />
Some of the major projects undertaken<br />
by us are as follows:<br />
F BU TR Project:<br />
By: Ameen Imtiaz, GM, Shared Services<br />
Apart from us, only our friends in BU TR<br />
know the importance and scope of this<br />
project. This is the most dominating<br />
structure in the entire SITE area, however,<br />
the complexity of the project was much<br />
more than what is apparently visible to<br />
the observer.<br />
The structure was designed to carry a 200<br />
tons crane; it<br />
i n c l u d e d<br />
construction of the<br />
biggest test field in<br />
<strong>Siemens</strong> <strong>Pakistan</strong>,<br />
shifting of ovens,<br />
changes in the<br />
existing PT hall,<br />
installation of a<br />
Vertical Winding<br />
Machine ( 40 feet<br />
belowground level)<br />
but then this all<br />
was done to give<br />
<strong>Siemens</strong> <strong>Pakistan</strong><br />
the cutting edge of<br />
producing 220 kVA<br />
transformers.<br />
Increase in scope<br />
resulted in some delays towards the<br />
completion of project.<br />
& <strong>Siemens</strong> Learning Centre:<br />
The newly commissioned <strong>Siemens</strong><br />
Learning Centre (SAP Academy) at Park<br />
Towers Clifton is a trade mark project for<br />
Shared Services. This aesthetically planned<br />
and artistically built facility has everything<br />
that makes it world class. Such is the<br />
quality of the project that the company<br />
holds different meetings, seminars and<br />
other important events at this Learning<br />
Centre rather than any 5-star hotel. SRE<br />
Representative from Munich was also very<br />
appreciative and termed it as a world<br />
class facility.<br />
I Beach Hut:<br />
When we were tasked for the renovation<br />
of the Beach Hut by the CFO, we<br />
immediately understood his desire for a<br />
befitting recreational facility for the<br />
employees. We knew that it was a big<br />
challenge . Not with standing the distance<br />
for the city, we set ourselves a goal to<br />
convert this into <strong>Siemens</strong> signature<br />
facility. The new look beach hut was<br />
inaugurated by CFO’s wife in a simple but<br />
impressive ceremony. Ever since that day,<br />
this hut is on advance booking of more<br />
than 2 months.<br />
C Building ‘D’ 2nd Floor:<br />
With growing business we felt a need for<br />
additional office space in B – 72.<br />
Construction of an additional floor over<br />
Building D was selected as an answer to<br />
the need. With the help of internal<br />
professional Project Management, a<br />
13,000 sq.ft of office space which<br />
included structure, HVAC, furnishing and<br />
allied paraphernalia, was commissioned<br />
in a record time of just 6 months with<br />
considerable cost savings.<br />
q <strong>Siemens</strong> Chowrangi:<br />
With the desire to constantly<br />
improve/innovate (which has been the<br />
hallmark of our great company) we<br />
thought of giving a more modern look to<br />
the <strong>Siemens</strong> Chowrangi – something<br />
which should go with our strong brand<br />
image. We are very proud to report that<br />
M/S Envicrete has included this as a model<br />
in their marketing campaign.<br />
B Up lift and renovation of<br />
production areas:<br />
In a joint effort with our partners in BU’s<br />
/ Divisions, we are also engaged in<br />
uplifting of the production areas. We<br />
recently completed epoxy floorings of the<br />
entire production area of BU SB. Both we<br />
and BU SB are proud to report that the SB<br />
factory is comparable to any factory in<br />
the <strong>Siemens</strong> world. The same standard<br />
will be achieved in all areas in a phased<br />
program.<br />
Development of Outside<br />
parking:<br />
With the expanding business, a need was<br />
felt to utilize the parking area for<br />
production and other allied activities.<br />
Therefore, an aesthetically designed<br />
parking area is being created along the<br />
Estate Avenue.<br />
This will accommodate around 150 cars.<br />
C Uplift and renovation of<br />
offices:<br />
We remember a meeting nearly two years<br />
ago that the MD held with us in which he<br />
gave his vision of renovating and<br />
refurbishing all our offices to international<br />
standards. We embarked on a phased<br />
program of uplifting all offices and<br />
successfully completed the assigned task.<br />
I also recall the pride with which he<br />
narrated the nice comments that the then<br />
KESC buyers made to the MD about the<br />
high quality of our offices. We are<br />
confident that the modern working<br />
environment that our employees have<br />
today helps them deliver better results for<br />
the benefit of <strong>Siemens</strong> <strong>Pakistan</strong>.<br />
Prayer Area:<br />
<strong>Siemens</strong> prayer area at B – 72 was<br />
tastefully refurbished.<br />
Infrastructure Development<br />
t Logistics Management:<br />
This may sound a trivial function but<br />
managing a fleet of 350 cars (after COM<br />
carve out) and administration of a large<br />
number of rental vehicles is a huge task<br />
in itself. Such is the importance of this<br />
area that both MD and CFO monitor its<br />
performance personally. The young team<br />
in our transport department works<br />
tirelessly to achieve the desired results of<br />
cost controlling in this area. Over the last<br />
six months or so, a large sum of money<br />
has been saved through a joint effort by<br />
us and our friends in BUs / Departments.<br />
MIS software for Logistics is under<br />
development, through which we will be<br />
able to provide better support & services<br />
along with<br />
· Cost Saving<br />
· Effective management of Car Pool<br />
· Records & reports.<br />
4 Corporate Insurance:<br />
Corporate Insurance Department deals<br />
with diverse functions like:<br />
· Procurement of Vehicles<br />
· Lease Agreements for Real Estate<br />
· Pre-qualification & Registration<br />
· Corporate Insurance<br />
Through intense negotiations substantial<br />
rebate was obtained on account of<br />
premium rates for different categories of<br />
insurances. Benefits of which were passed<br />
on to all BU’s/Deptt.<br />
+ EPN and Power House:<br />
The power house committee headed<br />
by Mr. Ilyas envisaged the increasing<br />
power required in the face of growth<br />
of the company. We at Shared services<br />
in co-ordination with and supported by<br />
BU OLM, BU TR, BU SB and A&D chalked<br />
out a comprehensive plan to enhance<br />
the installed capacity of the Power<br />
House from 3040KW to 4240 KW<br />
through installation of 2 x 750 kVA<br />
generating sets by our in source<br />
partners at A&D Division.<br />
Simultaneously an exercise was also<br />
conducted to improve the entire<br />
electrical network. During this up<br />
gradation project additional<br />
requirement of 1000kw for PTHE<br />
(Power Trafo Hall Extension) was also<br />
catered for. Now in the second phase<br />
we are looking at ways and means to<br />
reduce cost of Power House operations<br />
through segregation of essential and<br />
non essential load. Only the essential<br />
load will be fed by Power House and<br />
the rest will be fed through cheaper<br />
(KESC) electricity. The estimated cost<br />
saving through this exercise is around<br />
Rs. 9 million annually.<br />
This process includes installation of:<br />
· 1.2 & 2.5 MVA Transformers in B-72<br />
Sub Station & PTHE respectively<br />
· 2 x 750 kVA DG Sets<br />
· LT/HT Panels in B-72 Sub Station<br />
Conclusion:<br />
The narration in the preceding<br />
paragraphs has not and should not<br />
make us complacent. We are not only<br />
aware of that but are also ready for<br />
even bigger challenges. We also<br />
know our weaknesses and limitations<br />
because of which we some times<br />
delay on delivery of services to our<br />
customers. We not only try to address<br />
these weaknesses but are also open<br />
to suggestions for improvement –<br />
after all we pursue the same goal (in<br />
different ways) and are partners to<br />
our BU’s. For this we need<br />
understanding of the BU’s and Depts<br />
and patronage of the Management.<br />
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