Air Star Comfort 20 / 30 - Air Star AB

Warranty & complaints
Air Star Comfort 20/30
Warranty
Air Star gives a 5 year factory warranty on its products to private individuals.
For businesses and public institutions, a two-year warranty applies.
For the warranty to be valid, maintenance must be carried out, i.e. changing
the filter and cleaning performed in compliance with the instructions in the
manual. If maintenance is neglected or filters have been replaced with models
that are not genuine parts, the warranty is void.
A receipt or invoice must always be presented in connection with warranty
matters.
Complaints
In order to claim that goods are defective (concerning transportation damage,
see below), the business customer must file a complaint with Air Star AB immediately,
although no later than 30 days from the invoice date and return the
items in some way. A consumer (individual) must report the defect within a
reasonable time after the defect has been identified.
Business customers must check all goods on arrival to verify that the goods
are flawless. If the complaint is received after 10 days, Air Star AB reserves
the right in relation to the business customer to determine if the defect is to
be corrected. In relation to a consumer (individual), Air Star AB will correct the
defect at its own expense, if this can be done without unreasonable cost or inconvenience
to Air Star AB. In all other matters we refer you to the Consumer
Purchases Act. See also below regarding responsibility for defects.
For claims, the customer must contact Air Star AB’s customer service by
telephone +46 60-15 39 10, e-mail to info@airstar.se, stating order and invoice
number and the reason for the complaint. A consumer (individual) should
use a prepaid way bill provided by Air Star AB for the return of the goods. The
goods should be submitted within 14 days from the receipt of the way bill.
When returning the goods, the invoice and order slip along with a description
of the defect, preferably in detail, must accompany the goods. Returns must
be returned in their original packaging, well packed in packaging approved
by the Post Office (e.g. brown corrugated cardboard). Any transport damage
resulting from inadequate packaging will be charged to the customer. Air Star
AB reserves the right to inspect the goods and charge a testing fee of SEK
350 plus VAT if the goods are shown not to be defective and the claim is not
accepted.
Friskluft med VÄRMEÅTERVINNING
Air Star AB
Montörvägen 10, SE-853 50 Sundsvall sweden
Tel 060-15 39 10 fax 060-15 39 11
www.airstar.se
12