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Atlantic <strong>Employers</strong>’ Counsel<br />

LEGAL DEVELOPMENTS OF INTEREST TO BUSINESS IN ATLANTIC CANADA<br />

Fall 2011<br />

Editor:<br />

Court of Appeal Upholds Random<br />

Alcohol Testing in Inherently Dangerous<br />

Workplace<br />

Clarence Bennett<br />

Fredericton Office<br />

506.444.8978<br />

cbennett@stewartmckelvey.com<br />

In this issue<br />

Court of Appeal Upholds Random Alcohol<br />

Testing in Inherently Dangerous Workplace<br />

Penalties <strong>for</strong> Employer Withholding the Pay of<br />

<strong>Foreign</strong> Workers<br />

Notice of Dismissal to Employees on Maternity<br />

Leave<br />

Decision to Terminate Based on Business<br />

Reasons, not Complaints regarding Safety<br />

Employer’s Conduct During Dismissal Leads to<br />

High Award and Costs<br />

Reasonable Accommodation Does Not Require<br />

Placement in Dream Job<br />

Past Conduct may be Considered Outside<br />

Limitation Period if Similar in Character<br />

Business Immigration Update: <strong>Important</strong> <strong>Tips</strong> <strong>for</strong><br />

<strong>Employers</strong> <strong>Hiring</strong> <strong>Foreign</strong> Workers<br />

On July 7, 2011, the New Brunswick Court of Appeal released its decision in<br />

Communications, Energy and Paperworkers Union of Canada, Local 30 v. Irving Pulp<br />

& Paper, Limited, in which it answered the question of whether it is necessary <strong>for</strong> an<br />

employer to prove the existence of a pre-existing alcohol problem in the workplace be<strong>for</strong>e<br />

it can institute a policy of random alcohol testing of its safety-sensitive employees.<br />

Facts<br />

In 2006, the employer unilaterally adopted a workplace policy which included mandatory<br />

random (without cause) alcohol testing, by breathalyser, <strong>for</strong> employees holding safetysensitive<br />

positions in its kraft pulp mill. A positive result (a blood alcohol level greater than<br />

0.04%) constituted a violation of the policy and resulted in the imposition of disciplinary<br />

measures to be determined on a case by case basis.<br />

Shortly after the adoption of the policy, the grievor (who, as a millwright, occupied a<br />

safety-sensitive position), was randomly tested. The grievor refrained from drinking <strong>for</strong><br />

religious reasons, so, not surprisingly, the test revealed a blood alcohol level of zero. The<br />

union nevertheless filed a policy grievance, challenging the “random” aspect of the policy<br />

as a violation of employees’ privacy rights.<br />

Arbitration Decision<br />

The question put to the arbitration board was whether the random alcohol testing portion<br />

of the employer’s policy was reasonable. The majority of the board concluded that to<br />

establish reasonableness, the employer had to demonstrate that a sufficient risk existed<br />

to justify the policy by adducing sufficient evidence of a pre-existing alcohol problem in<br />

the workplace, unless the industry in question fell within the category of “ultra-dangerous”<br />

or “ultra-hazardous”, as would a nuclear plant, an airline, a railroad, a chemical plant or<br />

1<br />

Competitive Intelligence<br />

2<br />

2010 NBQB 16G


like enterprise. On the basis of the employer’s evidence<br />

that the normal operation of the mill carried with it the<br />

risk that certain malfunctions could have far-reaching<br />

repercussions, the majority of the board concluded that<br />

the mill was, in fact, a “dangerous work environment”, but<br />

did not accept that the mill fell within the “ultra-dangerous”<br />

category.<br />

The majority there<strong>for</strong>e examined the evidence relating to a<br />

pre-existing alcohol problem in the employer’s workplace,<br />

and concluded that it failed to establish “any significant<br />

degree of incremental safety risk attributable to employee<br />

alcohol use”. The majority also considered the relatively<br />

low percentage of employees tested (10% per annum) and<br />

the absence of positive test results to date, and reasoned<br />

that little or no advantage accrued to the employer through<br />

the adoption of random alcohol testing. The majority<br />

there<strong>for</strong>e found that the random alcohol testing provisions<br />

of the employer’s policy were unreasonable.<br />

Decision on Judicial Review – New Brunswick<br />

Court of Queen’s Bench<br />

On the employer’s application <strong>for</strong> judicial review, the<br />

majority of the board’s decision was set aside by the<br />

Court of Queen’s Bench, and the union’s grievance was<br />

dismissed. The Court determined that the majority’s<br />

decision was unreasonable in that it required a history of<br />

accidents in order to justify random alcohol testing, which<br />

effectively meant that an employer would have to wait until<br />

a catastrophe occurred be<strong>for</strong>e being able to take proactive<br />

measures to prevent a recurrence. The Court also found<br />

that the majority’s distinction between a “dangerous”<br />

workplace and an “ultra-dangerous” one was unreasonable.<br />

Court of Appeal Decision<br />

The Court of Appeal restricted its comments to the<br />

consideration of the requirement <strong>for</strong> safety-sensitive<br />

employees to submit to random alcohol testing, in light of<br />

the distinction between the testing <strong>for</strong> drugs and <strong>for</strong> alcohol.<br />

The Court noted that the jurisprudence dealing with drug<br />

testing has been more problematic than cases dealing with<br />

alcohol testing, because the methods employed in drug<br />

testing cannot measure present impairment – a positive<br />

test simply means that the employee has taken drugs in the<br />

past. In contrast, alcohol testing is able to detect on-the-job<br />

impairment and minimize the risk of impaired per<strong>for</strong>mance.<br />

The Court also noted that alcohol testing by breathalyser<br />

has always been regarded as minimally intrusive.<br />

In defence of the majority of the arbitration board’s decision,<br />

the appellant union took the position that (1) the arbitral<br />

jurisprudence has overwhelmingly rejected mandatory,<br />

random and unannounced drug and alcohol testing, and<br />

that (2) sufficient evidence of a pre-existing drug or alcohol<br />

problem in the workplace is necessary to justify a testing<br />

policy, unless the workplace is an ultra-dangerous one. The<br />

Court of Appeal disagreed with the union’s characterization<br />

of the arbitral jurisprudence, and noted that while random<br />

drug testing has met with resistance, random alcohol testing<br />

gained early acceptance once testing was to be per<strong>for</strong>med<br />

by breathalyser and was to be restricted to employees<br />

holding safety-sensitive positions. Significantly, the Court<br />

also held that evidence of a pre-existing alcohol problem in<br />

the workplace is unnecessary to justify an alcohol testing<br />

policy once the employer’s work environment is classified<br />

as inherently dangerous (i.e., not “dangerous” versus “ultradangerous”,<br />

as the latter classification does not exist). The<br />

Court there<strong>for</strong>e determined that the central question to<br />

be answered was whether the employer’s workplace was<br />

inherently dangerous.<br />

The Court held that the majority of the arbitration board’s<br />

finding that the kraft pulp mill was a “dangerous work<br />

environment” satisfies the test of inherently dangerous. In<br />

further support of the mill’s inherent dangerousness, the<br />

Court referred to the mill’s pressure boiler with a high potential<br />

<strong>for</strong> explosion, the potential impact on the environment of a<br />

major catastrophe such as a chemical spill, the intra-city<br />

location of the mill and its proximity to the St. John River<br />

2


and the Bay of Fundy, and the potential <strong>for</strong> “catastrophic<br />

failures” of incorrect configuration of plant control systems<br />

by certain employees. The Court concluded that due to the<br />

inherent danger of the employer’s operation, the employer<br />

did not have to adduce evidence of an existing alcohol<br />

problem in the workplace, let alone sufficient evidence of a<br />

“significant problem”. For this reason, the Court of Appeal<br />

agreed with the decision of the Court of Queen’s Bench<br />

to set aside the decision of the majority of the arbitration<br />

board, and to dismiss the grievance.<br />

What This Means <strong>for</strong> You<br />

This decision is good news <strong>for</strong> employers. It confirms that<br />

employers operating inherently dangerous workplaces<br />

need not wait <strong>for</strong> an alcohol-related accident or nearmiss<br />

to implement mandatory random alcohol testing, by<br />

breathalyser, of employees occupying safety-sensitive<br />

positions. However, it is important to keep in mind that drug<br />

testing is treated differently than alcohol testing by courts<br />

and arbitrators, in light of the limitations of drug testing in<br />

detecting present impairment.<br />

Further, employers need not concern themselves with<br />

whether their operations are ‘dangerous enough’ to fit into<br />

an “ultra-dangerous” category in order to justify taking<br />

proactive measures to prevent alcohol-related accidents in<br />

the workplace, as such a category does not exist in the<br />

jurisprudence.<br />

Please note that any discipline imposed on an employee<br />

as a result of a positive drug or alcohol test must be<br />

administered in accordance with the applicable collective<br />

agreement (if any), and must comply with the employer’s<br />

duty to accommodate those with disabilities, if drug<br />

or alcohol addiction constitutes a disability under the<br />

applicable human rights legislation in your jurisdiction.<br />

The employer in this case was represented by William<br />

B. Goss, Q.C. and Melissa M. Everett Withers. Leave to<br />

appeal to the Supreme Court of Canada has been filed by<br />

the union.<br />

Melissa Everett Withers<br />

Fredericton Office<br />

506.444.8974<br />

meverettwithers@stewartmckelvey.com<br />

Penalties <strong>for</strong> Employer<br />

Withholding the Pay of<br />

<strong>Foreign</strong> Workers<br />

The Prince Edward Island Employment Standards Board<br />

has come down hard on an employer accused of wrongfully<br />

withholding pay from <strong>for</strong>eign workers.<br />

The employer, Mariner Seafoods Inc. (“Mariner”) hired<br />

<strong>for</strong>eign workers from Thailand to work in a seafood<br />

processing facility in Montague, Prince Edward Island.<br />

Forty-five <strong>for</strong>eign workers filed employment standards<br />

complaints alleging that Mariner:<br />

• During the 2009 season, failed to return about $1,500.00<br />

per employee that had been deducted <strong>for</strong> individual<br />

savings accounts; and<br />

• During the 2010 season, withheld about 10 hours pay<br />

each week.<br />

At a hearing, six <strong>for</strong>eign workers gave evidence. They<br />

testified that, in 2009, Mariner made deductions from<br />

their pay to the tune of $75.00 a week. First, the workers<br />

were told this deduction was to pay <strong>for</strong> their air fare. After<br />

learning that Mariner was not permitted to make deductions<br />

<strong>for</strong> air fare, they were advised that the deductions were<br />

<strong>for</strong> English translation. Later they were advised that the<br />

deduction was <strong>for</strong> a savings account.<br />

Mariner testified<br />

that the monies were returned to the employees in cash,<br />

3


e<strong>for</strong>e they returned to Thailand in December 2009. The<br />

employees testified they did not receive reimbursement and<br />

they did not sign the receipts that the employer produced<br />

at the hearing.<br />

Murray Murphy<br />

Charlottetown Office<br />

902.629.4558<br />

mmurphy@stewartmckelvey.com<br />

The <strong>for</strong>eign workers alleged that when they returned <strong>for</strong> the<br />

2010 season, they were promised that deductions would<br />

not be made from their pay. Soon thereafter, they found<br />

that they were being short changed about 10 hours per<br />

week.<br />

The Employment Standards Board accepted the workers’<br />

evidence. The employer called no corroborating witnesses,<br />

its evidence was inconsistent and contradictory, and the<br />

employer offered no less than three different reasons why<br />

pay was being deducted. The Board found it highly unlikely<br />

that a business would make cash payments to employees<br />

in excess of $60,000.00.<br />

The Board sanctioned Mariner <strong>for</strong> discriminating against<br />

eleven of the workers. When the employer learned<br />

about the complaints he told these employees they were<br />

let go and they had to be out of their employer-supplied<br />

accommodations within 24 hours.<br />

Ultimately the Board ordered Mariner to pay compensation<br />

in excess of $150,000.00.<br />

This is one of the first occasions that a group of <strong>for</strong>eign<br />

workers have successfully prosecuted an employment<br />

standards complaint on Prince Edward Island. The<br />

complainants were not proficient in English and the<br />

Board provided a translator <strong>for</strong> the proceedings. The<br />

case is also noteworthy as despite documentation<br />

produced by the employer, the Board essentially did<br />

not find the employer to be credible.<br />

Notice of Dismissal to<br />

Employees on Maternity<br />

Leave<br />

A recent decision of the New Brunswick Court of Queen’s<br />

Bench released on September 28, 2011, Donnelly v Kings<br />

Landing, indicates that reasonable notice and maternity<br />

leave cannot run concurrently.<br />

Background<br />

In 2010, Donnelly, a non-union marketing manager, grieved<br />

a lay-off notice she received while on maternity leave,<br />

pursuant to the Public Service Labour Relations Act. She<br />

claimed that the notice was ineffective at law on the basis<br />

that a person on maternity leave could not be laid off until<br />

the end of her maternity leave, and that her employer<br />

discriminated against her on the basis of sex.<br />

Adjudication<br />

Both parties agreed that a Grievance Adjudicator had<br />

jurisdiction to adjudicate a complaint of sex discrimination<br />

under the New Brunswick Human Rights Act as well as the<br />

claim <strong>for</strong> notice and an adjudicator was appointed by the<br />

Labour and Employment Board to consider the grievance.<br />

With regard to the allegation that the notice was ineffective<br />

at law, the adjudicator did not consider the requirements of<br />

4


the common law but found that the Employment Standards<br />

Act, did not preclude the lay-off of an employee who is on<br />

maternity leave as long as the lay-off does not arise from<br />

pregnancy or the maternity leave alone. In this case, the<br />

adjudicator found that there was evidence to support the<br />

conclusion that the employer’s decision to restructure<br />

Donnelly’s position was made <strong>for</strong> good faith bona fide<br />

business reasons. With regards to the claim of sex<br />

discrimination, the adjudicator stated:<br />

Judicial Review<br />

Donnelly sought judicial review of the adjudication decision<br />

with respect to the question of whether proper common law<br />

notice was provided. Donnelly argued that if the purpose<br />

of reasonable notice was to provide an employee with an<br />

opportunity to find adequate alternate employment, the<br />

notice did not serve this purpose as she could not look <strong>for</strong><br />

alternate employment and take care of her newborn twins<br />

at the same time.<br />

To accept that evidence as to the timing of the<br />

notice during a maternity leave is sufficient to ground a<br />

discrimination complaint would serve only to undermine<br />

the structure of human rights legislation. Every person<br />

has the characteristics protected by the human rights<br />

legislation; that is, every person has a race, colour,<br />

national origin, ancestry, place of origin, marital status,<br />

sexual orientation, sex, etc. If, without more, the fact<br />

of receiving notice of lay off during a maternity leave is<br />

sufficient per se to ground a complaint of discrimination,<br />

it should suffice to justify a complaint of discrimination on<br />

multiple grounds of race, etc. While discrimination<br />

on one of the enumerated grounds need not be the only<br />

factor in a decision alleged to be discriminatory, it must<br />

be a factor. To repeat, there is no evidence that it<br />

was even a factor. There is simply no evidence of direct<br />

intentional discrimination or of adverse effect<br />

discrimination.<br />

With reference to case law from British Columbia that<br />

has found that lay-offs during maternity leave constitute<br />

discrimination, the adjudicator stated that “The statutory<br />

law in B.C. is not the law in New Brunswick nor in Ontario;<br />

perhaps, their law is better than our law but it is not our<br />

law.” The grievance was dismissed on the employment<br />

standards analysis without any examination of the common<br />

law notice principles.<br />

Justice Garnett of the New Brunswick Court of Queen’s<br />

Bench determined:<br />

Maternity leave is intended to give mothers time to care<br />

<strong>for</strong> their babies without having to report to work. Notice<br />

of dismissal is intended to give an employee a reasonable<br />

amount of time to secure alternative employment. In<br />

seeking that employment, the employee must be<br />

prepared, if the opportunity arises, to go to work. A<br />

mother on maternity leave is not required to go to work<br />

there<strong>for</strong>e it cannot be said that she is both on leave<br />

and on notice at the same time. The two concepts are<br />

incompatible.<br />

I find there<strong>for</strong>e that the notice to which Donnelly was<br />

entitled cannot coincide with the leave to which she was<br />

entitled.<br />

What This Means <strong>for</strong> You<br />

When considering terminating a pregnant employee, you<br />

will have to keep this decision in mind. If notice cannot<br />

coincide with maternity leave, more careful planning will be<br />

required when downsizing if you attempt to provide working<br />

notice or salary continuance.<br />

In the present case, the employer attempted to “save<br />

money” by relying on a period in which Donnelly would be<br />

on EI <strong>for</strong> notice (the employer did not pay any salary while<br />

an employee was off on maternity leave). The decision<br />

would have been different if the employer decided to<br />

provide pay in lieu of notice on her first day back.<br />

5


This decision may also have implications <strong>for</strong> employees on<br />

different types of leave and these cases will require careful<br />

consideration be<strong>for</strong>e providing notice in the normal way.<br />

Nick Russon<br />

Fredericton Office<br />

506.443.0128<br />

nrusson@stewartmckelvey.com<br />

Decision to Terminate<br />

Based on Business<br />

Reasons, not Complaints<br />

regarding Safety<br />

Michelle Blanchard was terminated by her employer on<br />

June 23, 2010. Blanchard was an environmental engineer<br />

<strong>for</strong> Cobalt C.S. Company, a subsidiary of Irving Oil. Shortly<br />

after her termination, Blanchard contacted the media<br />

and alleged that her termination was because she had<br />

complained about the president’s driving during a business<br />

trip.<br />

Blanchard was on a business trip from June 13 to 21, 2010<br />

in Newfoundland and Labrador with two of her colleagues<br />

in leasing and sales, Karen McMahon, Director of Program<br />

Management, and Arthur Irving Jr., the Company President.<br />

Blanchard claimed that Irving was speeding excessively<br />

and talking on his cell phone while driving. She registered<br />

her complaint with McMahon and her fellow employees<br />

on the trip. She was terminated almost immediately<br />

after returning from her trip and she concluded that her<br />

termination was because of her complaint.<br />

Blanchard filed a complaint with WorkSafeNB in May<br />

2011, accusing Cobalt of firing her because of her safety<br />

complaint, which she alleged was discrimination under<br />

New Brunswick’s Occupational Health and Safety Act.<br />

At the hearing, Cobalt’s evidence was largely uncontradicted,<br />

establishing the following key points:<br />

• Prior to the Newfoundland trip, Cobalt had decided that<br />

it needed to restructure because of a significant decrease<br />

in work. Part of the restructuring included the elimination<br />

of one of four engineer positions. Blanchard was<br />

identified <strong>for</strong> two main reasons: her per<strong>for</strong>mance<br />

attitude and the fact that she was the highest paid of the<br />

four engineers.<br />

• The trip to Newfoundland was to in<strong>for</strong>m Irving about<br />

Cobalt’s properties in that province and Blanchard was<br />

responsible to provide detailed in<strong>for</strong>mation on each of<br />

93 sites that the team intended to visit. Blanchard had<br />

several weeks to prepare and additional resources<br />

in order to ensure that she had sufficient in<strong>for</strong>mation to<br />

provide her opinion about the various sites.<br />

• During the site visits, Irving posed several questions<br />

to Blanchard <strong>for</strong> which she had either no answer or no<br />

satisfactory answer. Blanchard’s supervisor testified that<br />

Blanchard did not demonstrate any ef<strong>for</strong>t to find answers<br />

to those questions <strong>for</strong> which she lacked in<strong>for</strong>mation.<br />

• At one point, Blanchard presented the wrong site plan<br />

and, as a result, Irving was frustrated by both her lack of<br />

answers and the inability to match up the details of the<br />

site with a site plan.<br />

• All the members of the team had a brief discussion about<br />

the speed at which Irving had been driving; Blanchard,<br />

in particular, expressed concern about Irving’s driving.<br />

• That concern was relayed to the General Manager of<br />

Cobalt who telephoned Irving to advise him of the<br />

concern but did not provide him with the specific names<br />

of who complained. The next day, Irving apologized to<br />

the team.<br />

6


• There were discussions between the General Manager<br />

and Irving about sending Blanchard home early because<br />

she was not contributing in any meaningful way to the<br />

site visits.<br />

Rebecca Saturley<br />

Halifax Office<br />

902.420.3333<br />

rsaturley@stewartmckelvey.com<br />

The adjudicator concluded that he had “no hesitation in<br />

concluding that [the complaint about Irving’s driving] was<br />

not a factor” in Cobalt’s decision to terminate Blanchard’s<br />

employment. In particular, he noted that the General<br />

Manager of Cobalt did not know of Blanchard’s actual<br />

involvement in the expression of safety concerns, only that<br />

it was a team issue. Moreover, the decision to terminate<br />

was made <strong>for</strong> sound business reasons, well in advance<br />

of Blanchard’s complaint. He also concluded that the<br />

company validly believed that Blanchard did not “meet the<br />

per<strong>for</strong>mance standards expected of a senior professional”.<br />

Although not relevant, the adjudicator also noted that “the<br />

rate of speed alone may not always be the sole factor to<br />

determine safety” and that “an absolutist approach to safety<br />

and speeding is problematic”.<br />

With respect to Blanchard’s comments to the media, the<br />

adjudicator also noted that “parties are expected to respect<br />

the role of the tribunal or court to adjudicate the matter by<br />

not making statements about the matter to the media”. He<br />

went on to say that Blanchard’s contact with the media in<br />

advance of the hearing was “to be regretted”.<br />

What This Means <strong>for</strong> You<br />

<strong>Employers</strong> often face an uphill battle in discriminatory<br />

action complaints, particularly when a safety complaint is<br />

made around the time of a negative employment decision.<br />

In this case, Cobalt was able to easily demonstrate that the<br />

decision to terminate predated any safety complaint and<br />

that the decision was based on solid business reasons.<br />

<strong>Employers</strong> should ensure when terminating employees,<br />

even in without cause situations, that there is adequate<br />

documentation of the reasons why in order to defend<br />

against any future (and likely unexpected) complaints.<br />

Employer’s Conduct During<br />

Dismissal Leads to High<br />

Award and Costs<br />

On October 21, 2011, the New Brunswick Court of Queen’s<br />

Bench issued a wrongful dismissal award of 23 months’<br />

notice and $15,000 in costs due to the employer’s conduct<br />

during the dismissal.<br />

Background<br />

Michael Doran worked at the Fredericton Co-op from 1984<br />

until 2009. At the time of his dismissal he was 46 years<br />

old and was the Senior Grocery Supervisor. The employer,<br />

however, took the position that Doran was not terminated<br />

but had resigned.<br />

The evidence from Doran was as follows.<br />

On October 10, 2009, Doran met with the employer’s general<br />

manager, Sheldon Palk at approximately 4 P.M. Doran<br />

indicated to Palk that he felt that he deserved consideration<br />

<strong>for</strong> promotion to the position of Grocery Manager, which<br />

position was vacant at the time. In the absence of a<br />

Grocery Manager, Doran had been per<strong>for</strong>ming most of<br />

the responsibilities and tasks typically associated with that<br />

position, and the grocery department had per<strong>for</strong>med well<br />

financially during this period. In response, Palk stated that<br />

7


he did not feel that Doran had the right qualities <strong>for</strong> the<br />

Grocery Manager position. Doran was told by Palk that he<br />

would not be considered <strong>for</strong> the position and instead, that<br />

he planned to advertise <strong>for</strong> the position. Upon learning of<br />

Palk’s position regarding his potential <strong>for</strong> promotion, Doran<br />

stated to Palk that he would consider looking elsewhere <strong>for</strong><br />

a new job.<br />

Doran next spoke with Palk on October 15, 2009, when Palk<br />

paged him to come to his office. Upon Doran entering Palk’s<br />

office, the first words spoken to the him by Palk were “so,<br />

am I posting one job or two?” <strong>Important</strong>ly, Doran in<strong>for</strong>med<br />

Palk that he would be staying in his current position but<br />

would be looking elsewhere <strong>for</strong> new employment. Palk then<br />

told Doran that he would be posting the Grocery Manager<br />

position as soon as possible.<br />

On November 3, 2009, Palk again contacted Doran and<br />

asked to speak with him. When he entered Palk’s office,<br />

Doran was asked by Palk “so what have you decided”.<br />

Doran in<strong>for</strong>med Palk that he was willing to continue in his<br />

current position but was looking elsewhere. At this point,<br />

Doran alleged that Palk asked him if he would be “gone” by<br />

the end of the month. Doran stated that he had “no idea” if<br />

he would be gone by the end of the month, as he had not<br />

yet applied <strong>for</strong> new employment, nor had he completed his<br />

resume. According to Doran’s testimony, Palk replied that<br />

he felt that it would be best if he did not continue working<br />

at the co-op. Palk then asked Doran <strong>for</strong> his store keys,<br />

which he immediately delivered after retrieving them from<br />

his office. At the conclusion of the meeting, Palk stated to<br />

Doran that his salary would be continued <strong>for</strong> four weeks as<br />

severance, but stated that he was only required to pay the<br />

Plaintiff <strong>for</strong> two weeks.<br />

agreed that he would be gone by the end of November and<br />

he simply paid him until the end of the month.<br />

The Decision<br />

The judge at trial did not find Palk to be a credible witness<br />

and, in fact, determined that his evidence was not truthful.<br />

The trial judge determined that the allegation that Doran<br />

had quit was fabricated and, as a result, ordered costs<br />

against the employer in the amount of $15,000, in addition<br />

to awarding 23 months’ notice <strong>for</strong> wrongful dismissal.<br />

What This Means <strong>for</strong> You<br />

While Wallace damages are more difficult to attain in light<br />

of the Supreme Court of Canada’s decision in Honda v.<br />

Keays, bad faith conduct during a dismissal may still result<br />

in stiff penalties at trial in the <strong>for</strong>m of a discretionary order<br />

of costs.<br />

Richard Petrie<br />

Fredericton Office<br />

506.443.0155<br />

rpetrie@stewartmckelvey.com<br />

Palk told a different story, the important part of which was<br />

that during the November 3, 2009 meeting, Palk maintained<br />

that he did not terminate Doran but asked him if he would be<br />

gone by the end of November. He then indicated that Doran<br />

8


Reasonable<br />

Accommodation Does<br />

Not Require Placement in<br />

Dream Job<br />

investigated the complaint and found that the Government<br />

had made a reasonable ef<strong>for</strong>t to accommodate Riley.<br />

The Commission concluded that the alternate position<br />

proposed by the Government was reasonable in all of the<br />

circumstances and, having made such a proposal, its duty<br />

to accommodate Riley was discharged. The complaint was<br />

there<strong>for</strong>e dismissed.<br />

In Riley v. Government of Prince Edward Island, the<br />

Supreme Court of Prince Edward Island issued an important<br />

reminder to employers that the obligation to accommodate<br />

employees with a disability does not mean that employees<br />

have the right to be placed in the job that they most desire.<br />

A reasonable proposal to accommodate cannot be rejected<br />

simply because the proposal is not the one preferred by the<br />

employee.<br />

Facts<br />

Riley suffered an injury to her right eye in 2003.<br />

Notwithstanding her disability, Riley worked seasonally <strong>for</strong><br />

the Government of Prince Edward Island as a flag person<br />

in 2003, 2004, 2005, 2006, and 2007. Be<strong>for</strong>e her work term<br />

began in 2007, Riley in<strong>for</strong>med the Government that she<br />

wanted a job indoors because of her disability. Riley later<br />

advised the Government that she would take her usual job<br />

outdoors. The Government asked <strong>for</strong> proof from Riley that<br />

she was able to per<strong>for</strong>m her usual duties outside, but no<br />

proof was provided. In 2008, the Government offered Riley<br />

a different job working outside. Riley accepted the position,<br />

but attempted to attach a number of additional conditions<br />

to the job because of her disability. The Government did<br />

not accept any of those conditions. When Riley did not<br />

report <strong>for</strong> work at the start of her term, the Government<br />

determined that its duty to accommodate Riley was at an<br />

end.<br />

Riley subsequently filed a complaint with the Prince<br />

Edward Island Human Rights Commission, alleging<br />

that the Government had discriminated against her by<br />

failing to accommodate her disability. The Commission<br />

Decision of the Court<br />

Upon judicial review, the Court accepted that Riley had<br />

a disability which interfered with her ability to work as a<br />

flag person.<br />

The Court also endorsed the well-known<br />

principle that, once an employee establishes a disability,<br />

the employer has a duty to accommodate that disability<br />

by attempting to find other employment <strong>for</strong> the employee<br />

or by modifying existing employment. However, the Court<br />

emphasized that this duty to accommodate was not without<br />

boundaries.<br />

The Court observed that the search <strong>for</strong> accommodation is “a<br />

multi-party inquiry” that also requires the employee to take<br />

reasonable steps to facilitate accommodation. The Court<br />

noted that employees cannot expect a perfect solution and<br />

that, if an employer makes a proposal that is reasonable<br />

in all of the circumstances, its duty to accommodate is<br />

discharged when that proposal is turned down by the<br />

employee. In other words, an employee cannot reject an<br />

accommodation proposal simply because it is not the one<br />

that he or she prefers:<br />

While the employee seeking accommodation can<br />

expect the employer to consider their current abilities<br />

and to make a real ef<strong>for</strong>t to determine whether a job can<br />

be filled by the employee or modified as accommodation,<br />

the employee has no right to expect to be placed in<br />

the position he/she most desires. Further, the employee<br />

seeking accommodation cannot expect the employer<br />

to infer what the employee’s abilities are. The employee<br />

must in<strong>for</strong>m the employer what he/she can and cannot<br />

do and what types of accommodation are necessary.<br />

9


The employee who fails to in<strong>for</strong>m his/her employer of<br />

his/her abilities and simply demands accommodation by<br />

being placed in a particular job cannot sustain an<br />

argument that the employer has failed to accommodate<br />

his/her disability.<br />

In the end, the decision of the Commission, which had<br />

dismissed the complaint by Riley, was found to be<br />

reasonable by the Court.<br />

What This Means <strong>for</strong> You<br />

This decision confirms that, while an employer must make<br />

a real ef<strong>for</strong>t to accommodate an employee with a disability,<br />

the employee has no right to expect to be placed in his<br />

or her job of choice. Where the accommodation proposal<br />

made by an employer is reasonable in the circumstances,<br />

the employee cannot refuse that proposal and expect to<br />

be placed in another position. As the Court observed,<br />

accommodation is a collaborative exercise that imposes<br />

duties and responsibilities on both employers and<br />

employees.<br />

Jonathan Coady<br />

Charlottetown Office<br />

902.629.4520<br />

jcoady@stewartmckelvey.com<br />

Past Conduct may be<br />

Considered Outside<br />

Limitation Period if Similar<br />

in Character<br />

In McConnell v. Brunswick News Inc., the New Brunswick<br />

Court of Appeal confirmed that allegations of past<br />

discrimination must be similar in character and occur with<br />

sufficient frequency to establish a continuing contravention<br />

and be considered outside of the limitation period.<br />

Background<br />

The employee, McConnell, began working with the Daily<br />

Gleaner in 1965 as a newspaper delivery boy. After working<br />

his way up through the ranks, his hours and responsibilities<br />

increased and he eventually held a supervisor position.<br />

The employee suffered from recurring episodes of major<br />

depression and attempted suicide multiple times during his<br />

employment. He had several periods of disability leave,<br />

with the employer making attempts to accommodate him<br />

upon his return to work each time. The employee was<br />

ultimately terminated <strong>for</strong> poor per<strong>for</strong>mance and attitude and<br />

received pay and benefits in lieu of working notice.<br />

Stephen Carpenter<br />

Charlottetown Office<br />

902.629.4556<br />

scarpenter@stewartmckelvey.com<br />

Following termination, the employee filed a complaint with<br />

the New Brunswick Human Rights Commission, alleging<br />

that the termination was based on his mental disability and<br />

thus was discriminatory. He also alleged that his employer<br />

discriminated by failing to accommodate his disability<br />

during the five years prior to his termination. The Board of<br />

Inquiry dismissed the complaint, and held that the decision<br />

to terminate the employee was completely unrelated to his<br />

disability. The Board further held that all of the employee’s<br />

allegations of discrimination, other than his termination,<br />

were barred by a limitation period and there<strong>for</strong>e could not<br />

be considered.<br />

10


The Court’s Decision<br />

The Court affirmed the Board’s finding that the employee’s<br />

allegations were outside the one year limitation period<br />

and thus could not be considered. However, the Court<br />

considered whether alleged discriminatory events that were<br />

otherwise barred could be considered if they <strong>for</strong>med part of<br />

a continuing contravention. The Court held that the Board<br />

was correct in deciding that allegations of discrimination<br />

must be similar in character and occur with sufficient<br />

frequency to constitute a continuing contravention. The<br />

conclusion that the employee’s dismissal was different in<br />

character from the earlier events and there<strong>for</strong>e the events<br />

could not escape the limitation provisions as being part of a<br />

continuing contravention was within the range of acceptable<br />

outcomes and considered reasonable.<br />

What This Means <strong>for</strong> You<br />

In many situations, a human rights complaint will not<br />

allow employees to air every grievance in their history<br />

with the company. However, you should be aware that<br />

alleged discriminatory events, which are otherwise barred<br />

by limitation periods, may be considered by the Court in<br />

a subsequent discrimination complaint if the conduct is<br />

similar in character and occurs with sufficient frequency.<br />

Gordon Petrie, Q.C.<br />

Fredericton Office<br />

506.443.0150<br />

gpetrie@stewartmckelvey.com<br />

Ellen Oakes, Articled Clerk<br />

Fredericton Office<br />

506.444.8970<br />

eoakes@stewartmckelvey.com<br />

Business Immigration<br />

Update: <strong>Important</strong> <strong>Tips</strong> <strong>for</strong><br />

<strong>Employers</strong> <strong>Hiring</strong> <strong>Foreign</strong><br />

Workers<br />

New Requirements <strong>for</strong> Intra-Company<br />

Transferees with Specialized Knowledge<br />

New instructions from Citizenship and Immigration Canada<br />

(“CIC”) may make it more difficult <strong>for</strong> intra-company<br />

transferees to demonstrate specialized knowledge.<br />

Moreover, the remuneration package offered to <strong>for</strong>eign<br />

specialized knowledge workers transferred to Canadian<br />

subsidiaries or affiliates will now be scrutinized more<br />

carefully during the work permit application assessment<br />

process.<br />

The intra-company transferee work permit category<br />

is a popular tool that multi-national companies use to<br />

temporarily transfer eligible senior managers, executives<br />

and specialized knowledge personnel to Canada from<br />

abroad. It allows international companies to send qualified<br />

employees to Canada <strong>for</strong> reasons such as improving<br />

management effectiveness, expanding Canadian exports,<br />

and enhancing the competitiveness of Canadian entities in<br />

overseas markets.<br />

The beauty of this type of work permit is that it allows <strong>for</strong><br />

streamlined processing, saving time and money, because<br />

pursuant to subsection 205(a) of the Immigration and<br />

Refugee Protection Regulations, intra-company transferees<br />

do not require labour market opinion (“LMO”) confirmation<br />

from Service Canada like most other <strong>for</strong>eign workers do.<br />

The basis <strong>for</strong> this LMO exemption is that Canadians are<br />

seen to benefit from increased mobility being af<strong>for</strong>ded to<br />

intra-company transferees.<br />

11


In response to a significant increase in the number of<br />

intra-company transferee applications from individuals<br />

purporting to be specialized knowledge workers following<br />

cancellation of the facilitated work permit process <strong>for</strong><br />

in<strong>for</strong>mation technology (“IT”) specialists last year, CIC<br />

has issued new instructions on the assessment criteria<br />

<strong>for</strong> specialized knowledge applications. In Operational<br />

Bulletin 316, released on July 4, 2011, CIC clarified how its<br />

policy guidelines regarding the assessment of specialized<br />

knowledge applications will be applied. This Bulletin<br />

provides guidance on the various assessment criteria and<br />

is useful <strong>for</strong> Canadian employers considering bringing<br />

<strong>for</strong>eign specialized knowledge workers to Canada as intracompany<br />

transferees, particularly <strong>for</strong> roles in the IT industry.<br />

How to Prove “Specialized Knowledge”<br />

Operational Bulletin 316 confirms that in addition to the<br />

general requirements <strong>for</strong> all intra-company transferees,<br />

applications from specialized knowledge workers will also<br />

be evaluated based on the following factors to assess<br />

whether the applicant’s claim of specialized knowledge can<br />

be supported:<br />

• Education<br />

If the job normally requires a degree or diploma, then<br />

the <strong>for</strong>eign worker must have the necessary educational<br />

credentials.<br />

• Knowledge<br />

As described in detail below, the <strong>for</strong>eign worker must<br />

have specialized knowledge that is not commonly held<br />

and relatively unique within the company and the<br />

industry.<br />

• Experience<br />

The <strong>for</strong>eign worker must have a breadth of experience<br />

with the <strong>for</strong>eign company and/or the respective industry<br />

sufficient to support the claim of specialized knowledge.<br />

Additionally, the National Occupational Classification<br />

(“NOC”) system is used to evaluate the categorization of<br />

the job that the <strong>for</strong>eign worker will be per<strong>for</strong>ming in<br />

Canada. The position in Canada must be of a NOC<br />

level that is similar to or higher than the worker’s position<br />

in their home country, unless they can demonstrate that<br />

an exceptional situation exists.<br />

• Salary<br />

The wage/salary range offered to the <strong>for</strong>eign worker<br />

must be realistic in terms of the prevailing Canadian<br />

wage level <strong>for</strong> the occupation and the geographical area<br />

in question. The wage rate will also be considered as an<br />

indicator of specialized knowledge such that applications<br />

from lower-paid <strong>for</strong>eign workers may raise concerns<br />

about the requisite level of specialized knowledge.<br />

• Relevant training<br />

The <strong>for</strong>eign worker is expected to demonstrate<br />

completion of any specialized training or apprenticeship<br />

that evidences specialized and unique knowledge.<br />

• Supporting documentation<br />

Extensive and well-prepared supporting documentation<br />

should be included with this type of work permit<br />

application to establish the fact that the <strong>for</strong>eign worker<br />

meets both the general requirements <strong>for</strong> intra-company<br />

transferees and has the requisite level of specialized<br />

knowledge.<br />

Immigration officers are instructed to<br />

carefully review resumes, reference letters and<br />

other supporting documents to ensure they support the<br />

applicant’s claim of specialized knowledge.<br />

How Specialized is “Specialized Knowledge”?<br />

The threshold of what constitutes specialized knowledge<br />

is quite high, and is arguably subjective. Consequently,<br />

it is advisable to ensure that any employees who will be<br />

applying <strong>for</strong> this type of work permit are equipped with<br />

detailed application submissions and are well briefed<br />

be<strong>for</strong>e submitting their application.<br />

The Temporary <strong>Foreign</strong> Worker Manual published by CIC<br />

describes specialized knowledge as “unusual and different<br />

from that generally found in a particular industry”. Although<br />

the knowledge need not be proprietary or unique, it should<br />

certainly be uncommon.<br />

The clarification provided in the<br />

recent Operational Bulletin suggests that it is now more<br />

12


difficult than ever to make out a case <strong>for</strong> a specialized<br />

knowledge work permit.<br />

Specifically, CIC has indicated<br />

that simply having knowledge of proprietary tools used<br />

or developed by an employer is generally not sufficient<br />

to trigger the issuance of an intra-company work permit.<br />

Rather, a specialized knowledge worker must possess<br />

(1) knowledge gained through extensive experience<br />

that cannot be acquired in a short period of time, and (2)<br />

complex knowledge that cannot be easily transferred to<br />

others. Moreover, to be truly considered a specialized<br />

knowledge worker <strong>for</strong> immigration purposes, an intracompany<br />

transferee must be coming to Canada to work in<br />

a position that is critical to the well-being or productivity of<br />

the Canadian employer.<br />

A Realistic Canadian Wage May Not be Enough<br />

Operational Bulletin 316 clarifies that employers will no<br />

longer be able to transfer specialized knowledge workers<br />

to Canadian affiliates and continue to pay those individuals<br />

the same compensation package they were paid outside<br />

of Canada if it is below the Canadian wage rate <strong>for</strong> the<br />

occupation in question. Although salary has always been<br />

considered one of the indicia of specialized knowledge, in<br />

practice salary amounts were not routinely requested or<br />

considered in the assessment of specialized knowledge<br />

until recently.<br />

These days immigration officers at visa<br />

offices, ports-of-entry and in-land CIC offices all require<br />

salary in<strong>for</strong>mation to process an intra-company transferee<br />

application <strong>for</strong> applicants claiming specialized knowledge.<br />

And, where applicants have previously worked in Canada,<br />

it is not uncommon <strong>for</strong> them to be asked to provide proof<br />

of the wages they have been paid <strong>for</strong> their work in Canada<br />

to date.<br />

This is a significant change <strong>for</strong> many employers because<br />

the salary offered to intra-company transferee applicants<br />

was not regularly assessed prior to the cancellation of the<br />

IT workers program. Now, as noted, salary is considered<br />

a much more relevant factor <strong>for</strong> assessing specialized<br />

knowledge applications and will be stringently reviewed<br />

by immigration officers. It should be noted that the level of<br />

scrutiny appears to vary from officer to officer and office to<br />

office. Also, Operational Bulletin 316 reminds immigration<br />

officers that salary is only one of a series of factors to be<br />

assessed.<br />

<strong>Employers</strong> who are interested in ascertaining the salary<br />

in<strong>for</strong>mation that most immigration officers consult to assess<br />

compensation in relation to specialized knowledge can visit<br />

the Government of Canada’s Working in Canada website to<br />

find salary ranges <strong>for</strong> specific occupations in a given area<br />

of the country.<br />

It is not uncommon <strong>for</strong> intra-company transferees to be paid<br />

per diems to supplement their remuneration in recognition<br />

of the added costs associated with living in Canada, which<br />

can complicate the assessment of their salary. Please note<br />

that Occupational Bulletin 316 confirms that non-cash per<br />

diems paid <strong>for</strong> hotels, transportation, etc. directly by the<br />

employer will not be considered in the evaluation of overall<br />

salary. Only allowances paid in monetary <strong>for</strong>m directly to<br />

the employee will be included in the salary assessment.<br />

What This Means <strong>for</strong> You<br />

While CIC has not explicitly stated that the rigid prevailing<br />

wage assessment to salary applied by Service Canada<br />

in the LMO context will apply to the assessment of intracompany<br />

transferee specialized knowledge applications, it<br />

is recommended that the salary paid to the <strong>for</strong>eign worker<br />

should be as close to the prevailing wage calculation as<br />

possible.<br />

Operational Bulletin 316 confirms that a much stricter<br />

assessment of all the relevant factors will now occur<br />

be<strong>for</strong>e a specialized knowledge work permit is issued.<br />

Consequently, when transferring a specialized knowledge<br />

worker to Canada, employers should ensure the employee<br />

being transferred is well prepared to demonstrate that s/he<br />

satisfies each of the relevant factors. This type of preparation<br />

should be done well in advance of the employee’s arrival in<br />

13


Canada to confirm the individual is eligible <strong>for</strong> this type of<br />

work permit and to minimize the risk that the application will<br />

be refused.<br />

provide wages, working conditions, and/or an occupation<br />

promised in the job offer may result in ineligibility to<br />

participate in the TFWP <strong>for</strong> a period of two years.<br />

Other Immigration Changes Affecting<br />

<strong>Employers</strong><br />

New Employer Declaration Form<br />

CIC recently released a new Employer Declaration <strong>for</strong>m<br />

(IMM 5658) that should be completed by employers of<br />

<strong>for</strong>eign workers applying <strong>for</strong> work permits that do not<br />

require an LMO. This new <strong>for</strong>m is difficult to locate and<br />

is most easily found by conducting a search of CIC’s<br />

website <strong>for</strong> the <strong>for</strong>m number. Although currently this <strong>for</strong>m<br />

is not mandatory, it is best practice to ensure that all LMOexempt<br />

work permit applicants have a properly completed<br />

Employer Declaration <strong>for</strong>m (IMM 5658) to submit with their<br />

application. Providing employees with a completed and<br />

signed Employer Declaration could help to avoid work<br />

permit processing delays.<br />

The purpose of this new <strong>for</strong>m is to provide employer<br />

in<strong>for</strong>mation to CIC and Canadian Border Services Agency<br />

in order to assist with the processing of work permits<br />

under the Temporary <strong>Foreign</strong> Worker Program (“TFWP”).<br />

The declaration made by employers who sign this <strong>for</strong>m<br />

is intended to assist immigration officers in assessing the<br />

genuineness of the job offer, and more specifically whether<br />

the job offered to the <strong>for</strong>eign worker has been made by<br />

an employer who is “actively engaged” in the business -<br />

one of the new requirements introduced by the regulatory<br />

amendments to the TFWP that came into effect April 1,<br />

2011.<br />

By signing the declaration <strong>for</strong>m, employers confirm they<br />

have read and understood their obligations under Canadian<br />

immigration law and policy and specifically confirm their<br />

understanding that employer non-compliance in failing to<br />

The responsibilities and penalties <strong>for</strong> employers mentioned<br />

in the Employer Declaration are a reflection of the regulatory<br />

changes made to the TFWP earlier this year which are<br />

outlined in the “Business Immigration Update” featured<br />

in the Spring 2011 issue of Atlantic <strong>Employers</strong>’ Counsel.<br />

As explained in further detail in that article, employers<br />

should be aware that failure to provide a <strong>for</strong>eign worker<br />

with the agreed-upon wages, working conditions and<br />

occupation could not only result in them being banned from<br />

using the TFWP <strong>for</strong> two years; non-compliance can also<br />

cause employers to have their name added to a publically<br />

accessible “blacklist” of ineligible employers maintained on<br />

CIC’s website.<br />

New Bar-Coded Application Forms <strong>for</strong><br />

Temporary Overseas Applications<br />

Earlier this year CIC introduced bar-coded application<br />

<strong>for</strong>ms <strong>for</strong> temporary resident visa (“TRV”), work permit<br />

and study permit applications submitted abroad. The new<br />

<strong>for</strong>ms must be completed electronically and validated<br />

be<strong>for</strong>e they are signed and submitted to a Canadian visa<br />

office in application <strong>for</strong> an immigration document. These<br />

new application <strong>for</strong>ms were designed and introduced to<br />

facilitate date entry into the Global Case Management<br />

System (“GCMS”) that has been rolled out to all Canadian<br />

immigration offices abroad.<br />

While initially older versions of these application <strong>for</strong>ms<br />

were accepted, as of August 1, 2011 the new 2-dimension<br />

bar-code <strong>for</strong>ms are the only temporary resident application<br />

<strong>for</strong>ms that will be accepted <strong>for</strong> TRV, work permit and study<br />

permit applications submitted outside of Canada. CIC will<br />

also no longer accept hand written application <strong>for</strong>ms <strong>for</strong><br />

these lines of business. The purpose of the new bar-coded<br />

14


<strong>for</strong>ms is to streamline application processing and shorten<br />

wait times. Practically speaking, however, the introduction<br />

of GCMS and the new bar-coded <strong>for</strong>ms have actually<br />

resulted in longer processing times at certain visa offices.<br />

Andrea Baldwin<br />

Halifax office<br />

902.420.3370<br />

abaldwin@stewartmckelvey.com<br />

Lana MacLellan<br />

Halifax office<br />

902.420.3321<br />

lmaclellan@stewartmckelvey.com<br />

This newsletter is intended to provide brief in<strong>for</strong>mational summaries only of legal developments and topics of general interest and does not constitute legal advice or create a<br />

solicitor-client relationship. The newsletter should not be relied upon as a substitute <strong>for</strong> consultation with a lawyer with respect to the reader’s specific circumstances. Each legal or<br />

regulatory situation is different and requires review of the relevant facts and applicable law. If you have specific questions related to this newsletter or its application to you, you are<br />

encouraged to consult a member of our Firm to discuss your needs <strong>for</strong> specific legal advice relating to the particular circumstances of your situation. Due to the rapidly changing<br />

nature of the law, <strong>Stewart</strong> <strong>McKelvey</strong> is not responsible <strong>for</strong> in<strong>for</strong>ming you of future legal developments.<br />

15


Upcoming Events<br />

Speaking Engagements<br />

On September 28, Clarence Bennett participated in a panel discussing<br />

Managing Workplace Risk: Focus on Conducting Workplace Investigations<br />

<strong>for</strong> the Canadian Bar Association New Brunswick professional<br />

development program held in Fredericton.<br />

On November 15, Richard Petrie participated in the Labour Law<br />

Conference 2011 presented by Lancaster House, held in Halifax. He was<br />

part of a panel discussing Pension Plan Issues: Seeking Solutions to the<br />

Pension Plan Sustainability Crisis and Dealing with Day-to-Day Problems.<br />

Rebecca Saturley co-chaired the conference.<br />

Peter MacLellan presented to the Institute of Chartered Accountants of<br />

Nova Scotia (ICANS) November 10 on Social Networking and HR Issues.<br />

Rebecca Saturley will be a panellist at the Lancaster House Labour Law<br />

Conference being held in Toronto December 8. Her topic is Who’s Telling<br />

the Truth?: Grappling with the Issue of Witness Credibility.<br />

16


Service First<br />

1 We will work to provide you with the highest quality of confidential, ethical legal<br />

services.<br />

2. We will work with you to develop a full understanding of your business /<br />

organization and expectations.<br />

3. We will pursue your work conscientiously and without delay. We will work together<br />

with you to establish time specific goals and objectives that meet your needs.<br />

4. We will delegate work to our lawyers who have the legal expertise and<br />

experience appropriate to both the nature and complexity of the matter and our<br />

understanding of your expectations. Where deemed appropriate by you, we will<br />

designate a qualified lawyer as an alternative service contact to ensure continuity of<br />

service when the lawyer responsible <strong>for</strong> your matter is not available. At your<br />

request, we will work with you to develop practical fee estimates. We will always<br />

strive to add value.<br />

5. At your request we will provide documentation that outlines the scope of the legal<br />

services to be provided; the potential timeline <strong>for</strong> handling the matter; a list of the<br />

client team members and alternate service contact, with their fields of expertise;<br />

and our lawyers’ contact in<strong>for</strong>mation.<br />

6. We will meet and strive to exceed your expectations and always welcome your<br />

feedback. We will from time to time, seek from you, either <strong>for</strong>mally or in<strong>for</strong>mally, an<br />

assessment of our per<strong>for</strong>mance.<br />

7. We will maintain effective channels of communications including keeping you<br />

in<strong>for</strong>med of all significant developments in the legal matter and responding to your<br />

contact in a timely fashion.<br />

8. Accounts will be easy to understand. We will always be receptive to client feedback<br />

on our billing practices. When issues arise, we will treat them seriously and<br />

respond promptly.<br />

9. If you are dissatisfied with our services, or if you feel we have failed to meet any of<br />

these commitments, we ask that you call the service lawyer on your matter, the<br />

alternate service lawyer, the local Practice Manager or Managing Partner to discuss<br />

your concern. We will honestly and fairly address your concerns.<br />

17


Labour and Employment Group Members<br />

Charlottetown, PE<br />

Tel: 902.892.2485<br />

Fax: 902.566.5283<br />

E-mail: charlottetown@stewartmckelvey.com<br />

Direct Dial Residence E-mail<br />

Rosemary Scott, Q.C 629.4503 569.3021 rscott@stewartmckelvey.com<br />

Tracey Clements 629.4538 569.3776 tclements@stewartmckelvey.com<br />

Murray Murphy 629.4558 892.8019 mmurphy@stewartmckelvey.com<br />

Janet Clark 629.4562 367.2141 jclark@stewartmckelvey.com<br />

Stephen Carpenter 629.4556 687.2855 scarpenter@stewartmckelvey.com<br />

Patti Wheatley 629.4546 940.7431 pwheatley@stewartmckelvey.com<br />

Fredericton, NB<br />

Tel: 506.458.1970<br />

Fax: 506.444.8974<br />

E-mail: fredericton@stewartmckelvey.com<br />

Direct Dial Residence E-mail<br />

Gordon Petrie, Q.C. 443.0150 459.8672 gpetrie@stewartmckelvey.com<br />

Fred McElman, C.M., Q.C. 444.8979 454.2403 fmcelman@stewartmckelvey.com<br />

Richard Petrie 443.0155 455.0287 rpetrie@stewartmckelvey.com<br />

Clarence Bennett 444.8978 454.8978 cbennett@stewartmckelvey.com<br />

Melissa Everett Withers 443.0131 454.2683 meverettwithers@stewartmckelvey.com<br />

Counsel<br />

Gérard La Forest, C.C., Q.C 443.0135 460.0992 gla<strong>for</strong>est@stewartmckelvey.com<br />

Halifax, NS<br />

Tel: 902.420.3200<br />

Fax: 902.420.1417<br />

E-mail: halifax@stewartmckelvey.com<br />

Direct Dial Residence E-mail<br />

Peter McLellan, Q.C. 444.1717 425.5248 pmclellan@stewartmckelvey.com<br />

John Plowman 420.3322 423.4942 jplowman@stewartmckelvey.com<br />

Brian Johnston, Q.C. 420.3374 422.5896 bjohnston@stewartmckelvey.com<br />

Grant Machum 420.3330 477.6788 ggmachum@stewartmckelvey.com<br />

Lisa Gallivan 420.3392 443.6230 lgallivan@stewartmckelvey.com<br />

Rebecca Saturley 420.3333 423.8622 rsaturley@stewartmckelvey.com<br />

Rick Dunlop 420.3384 229.7424 rdunlop@stewartmckelvey.com<br />

Mark Tector 420.3358 225.0520 mtector@stewartmckelvey.com<br />

Level Chan 420.3389 229.5838 lchan@stewartmckelvey.com<br />

Andrea Baldwin 420.3370 abaldwin@stewartmckelvey.com<br />

Jessica White 420.3379 405.6472 jwhite@stewartmckelvey.com<br />

Michelle McCann 444.1724 440.7064 mmccann@stewartmckelvey.com<br />

Sean Kelly 444.1742 471.5359 skelly@stewartmckelvey.com<br />

Staff Lawyer<br />

Alison Strachan 420.3387 429.2174 astrachan@stewartmckelvey.com<br />

Counsel<br />

Donald McDougall, Q.C 420.3312 443.6158 dmcdougall@stewartmckelvey.com<br />

Moncton, Office<br />

Tel: 506.853.1970<br />

Fax: 506.858.8454<br />

E-mail: moncton@stewartmckelvey.com<br />

Direct Dial Residence E-mail<br />

André Richard, Q.C. 853.1962 384.3922 arichard@stewartmckelvey.com<br />

Christopher <strong>Stewart</strong> 383.2224 384.7115 cstewart@stewartmckelvey.com<br />

Sacha Morisset 853.1942 383.6939 smorisset@stewartmckelvey.com<br />

Jennifer Ronalds 853.1979 jronalds@stewartmckelvey.com<br />

Saint John, NB<br />

Tel: 506.632.1970<br />

Fax: 506.652.1989<br />

E-mail: saint-john@stewartmckelvey.com<br />

Direct Dial Residence E-mail<br />

William Goss, Q.C. 632.9515 529.1910 wgoss@stewartmckelvey.com<br />

James LeMesurier 632.2776 652.8962 jlemesurier@stewartmckelvey.com<br />

Stephen Hutchison 632.2784 shutchison@stewartmckelvey.com<br />

Catherine Lahey 632.8307 672.2602 clahey@stewartmckelvey.com<br />

Vanessa Paton 632.8332 651.9765 vpaton@stewartmckelvey.com<br />

St. John’s, NL<br />

Tel: 709.722.4270<br />

Fax: 709.722.4565<br />

E-mail: st-johns@stewartmckelvey.com<br />

Direct Dial Residence E-mail<br />

Harold Smith, Q.C. 570.8895 753.8337 hsmith@stewartmckelvey.com<br />

Ian Wallace 570.8839 739.9495 iwallace@stewartmckelvey.com<br />

Rodney Zdebiak 570.8841 722.8538 rzdebiak@stewartmckelvey.com<br />

Stephen Penney 570.8881 722.8874 spenney@stewartmckelvey.com<br />

Twila Reid 570.8828 237.1339 treid@stewartmckelvey.com<br />

Ruth Trask 570.8893 728.9256 rtrask@stewartmckelvey.com<br />

18

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