WHITE PAPER SERIES - Reliance Communications
WHITE PAPER SERIES - Reliance Communications
WHITE PAPER SERIES - Reliance Communications
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SOLUTION DETAILS<br />
Load Balancing<br />
This feature enable the load calls on the toll free number get distributed among different<br />
destination numbers. The destination numbers could be anywhere in India.<br />
Call Distribution Call Centre A:B::70:30<br />
Black, White and Grey Listing<br />
The specific phone numbers can be blocked the access to the toll free number. Alternatively,<br />
only specific phone numbers can be allowed to access the toll free number. A combination of<br />
the two is also possible.<br />
Number being independent of location<br />
Toll free number does not change even if the call center location is shifted anywhere in India.<br />
Single number across the nation<br />
Because of this, a uniform communication is possible and hence can give a much better recall<br />
value to the toll free number.<br />
White Paper Series Page 7
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