WHITE PAPER SERIES - Reliance Communications

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SOLUTION DETAILS Some of the features mentioned above are explained here with the help of simple schematics for better understanding: Origin Dependent Routing This feature enable the calls on the toll free number get terminated on different destination numbers based on the location of the caller. The destination number could be anywhere in India. Time Dependent Routing This feature enable the calls on the toll free number get terminated on different destination numbers based on the time of the call. The destination number could be anywhere in India. White Paper Series Page 6
SOLUTION DETAILS Load Balancing This feature enable the load calls on the toll free number get distributed among different destination numbers. The destination numbers could be anywhere in India. Call Distribution Call Centre A:B::70:30 Black, White and Grey Listing The specific phone numbers can be blocked the access to the toll free number. Alternatively, only specific phone numbers can be allowed to access the toll free number. A combination of the two is also possible. Number being independent of location Toll free number does not change even if the call center location is shifted anywhere in India. Single number across the nation Because of this, a uniform communication is possible and hence can give a much better recall value to the toll free number. White Paper Series Page 7
Page 1 and 2: WHITE PAPER SERIES Reliance Toll Fr
Page 3 and 4: EXECUTIVE SUMMARY & EXISITING SCENA
Page 5: NEW REMEDY FOR NEW NEEDS With a lot
Page 9 and 10: RCOM SUPPORT IN DELIVERING TRUE BUS

WHITE PAPER SERIES - Reliance Communications

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