QMS ISO 9001:2008 - Etisalat Academy

Centre of 

Excellence 

in Quality Training & Certification 

In association with 

Etisalat Services Holding (ESH) Quality, 

Etisalat Academy 

brings you 

ISO 9001:2008 QMS Foundation & 

Internal Auditor Course 

(IRCA 2001 & 2180) 

Duration : 3 Days

1 

ISO 9001:2008 QMS Foundation & Internal Auditor Course 

(IRCA 2001 & 2180) 

AIMS OF THE COURSE 

To provide delegates with an overview of the purpose 

and requirements of ISO 9001:2008 as a tool for 

business management and improvement. 

Useful as an introduction to anyone involved in the 

development, implementation and management of an 

ISO 9001:2008 management system 

Course learning objectives: 

• Understand and explain the purpose and intent of 

the ISO 9000 series of standards 

• Understand and describe the requirements of the 

ISO 9001:2008 standard within the ISO 9000 series 

• Understand and explain the relationship between 

the clauses of ISO 9001:2008 

• Understand the requirements of the standard and 

provide guidance for implementation 

The course will be interactive to encourage 

participants, discuss and clarify all their doubts, if 

any about the ISO 9001:2008 standard 

requirements and thus facilitating for effective 

implementation of the quality management system. 

PRE-REQUISITES 

Familiarity with the structure and requirements of 

ISO 9001: 2008 would be useful, but not essential, 

as this course is designed as a basic introduction to 

the subject. 

DELEGATE ASSESSMENT 

Assessment is carried out by continuous 

assessment of delegate performance throughout 

the theoretical and practical phases. 

CONTENTS 

The course contents are: 

• An introduction to the concept of quality, its basic 

concepts, and terminology associated with quality 

management 

• Introduction to the benefits that may be achieved 

through implementation of an ISO 9001:2008 

compliant system 

• Introduction to the ISO 9000 series of standards 

• Review and interpretation of the particular 

requirements of ISO 9001:2008 for implementation 

• Effective approach to the implementation 

+971 4 204 3432 | quality@etac.ae | www.etac.ae/quality

ISO 9001:2008 QMS Foundation & Internal Auditor Course 

(IRCA 2001 & 2180) 

AIMS OF THE COURSE 

To provide students with an appreciation of how to audit 

management systems in accordance with the guidelines 

in ISO 9001, for conformity with the requirements of ISO 

9001 and the company QMS. 

Useful as an introduction to: 

• anyone involved in the development, implementation 

and management of an ISO 9001:2008 management 

system, and/or 

• preparing for performing internal audits 

COURSE LEARNING OBJECTIVES 

By the end of the course students will be able to: 

• Describe the responsibilities of an internal auditor 

and the role of internal audit in the maintenance and 

improvement of management systems 

• Describe with reference to the Plan, Do, Check, Act 

(PDCA) cycle and the model of a process-based QMS 

the purpose and structure of ISO 9001:2008 

• Plan, conduct and report an internal audit of part of 

a QMS in accordance with the guidelines in 

ISO 9001:2008 

ENABLING OBJECTIVES/AREAS OF KNOWLEDGE 

By the end of the course students will be able to 

understand and describe: 

• The purpose, structure and significance of a QMS 

• The terms and definitions used in auditing, including 

objectives, criteria and scope 

• The audit cycle 

• Auditor/lead auditor responsibilities 

• Planning and conducting audits of processes 

for which documented procedures do or do not 

exist 

• Gathering and evaluating objective evidence 

• Audit reporting and follow-up 

COURSE CONTENT 

Course contents are: 

• An overview of ISO 9001:2008. 

• Management of audit programmes 

• Audit planning and preparation 

• Performing process-based audits 

• Recording and evaluation of findings 

• Audit reporting 

• Audit follow-up 

Prior knowledge Familiarity with the structure and 

requirements of ISO 9001: 2008 would be 

essential, as this course is designed with auditing 

as the main subject. 

DELEGATE ASSESSMENT 

Assessment is carried out by continuous 

assessment of delegate performance throughout 

the theoretical and practical phases. 

COURSE FEE 

ISO 9001:2008 QMS Foundation & Internal 

Auditor Course (IRCA 2001 & 2180) 

AED 4000 / Delegate 


Etisalat Academy 

About Etisalat Academy 

Etisalat Academy is the largest single-source provider of training 

and development solutions in the Middle East. For 30 years we 

have been providing consultancy and human capital development 

services to telecoms, government agencies, oil & gas 

companies, financial institutions and organizations across all 

industries and business sectors. Our solutions range from training 

and development programs in business, technology and 

leadership, to consultancy services in the areas of recruitment, 

team building, performance management, assessment centers 

and career development. Based in the United Arab Emirates and 

operating a 1,200,000 square feet training facility in Dubai, our 

partner network spans five continents and delivers world class 

training solutions to customers in many countries. 

Training & 

Development 

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Events 

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on Campus 

Sports & 

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Payment Details 

Bank Account Name : Etisalat Academy 

Bank 

: National Bank of Abu Dhabi 

Branch 

: Deira Branch, Dubai, U.A.E. 

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: NBADAEAAXXX 

Dirhams Bank Account No : 195 001 7744 

IBAN number 

: AE410350000001950017744 

Please fax the remittance advice to +971 4 264 8888 or email a scanned copy to finance@etac.ae 

For further clarifications, you may contact +971 4 204 3383

QMS ISO 9001:2008 - Etisalat Academy

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