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Human <strong>res<strong>our</strong>ces</strong> <strong>services</strong><br />
<strong>Helping</strong> <strong>our</strong> partners recruit<br />
and retain talent
Foreword<br />
People who help others in need, as is the case in<br />
United Nations organizations, non-governmental<br />
organizations, governments and others, deserve to<br />
receive the most professional HR support and the<br />
most relevant HR advice.<br />
If we want these people to make a real impact through<br />
their development, <strong>human</strong>itarian or peace-building<br />
work, they must be carefully selected, constantly<br />
motivated and kept informed about their rights and<br />
duties, in order to make a real impact. To maintain<br />
their performance at a high level, they should be<br />
regularly evaluated, enc<strong>our</strong>aged, and kept abreast of<br />
the latest professional developments.<br />
Drawing on three decades of experience managing<br />
international and local personnel in developing<br />
countries throughout the world, <strong>UNOPS</strong> can offer a<br />
full range of proven HR instruments and solutions to<br />
help its partners do all of the above. <strong>UNOPS</strong> already<br />
provides a range of high-quality, cost-effective HR<br />
management <strong>services</strong> to United Nations bodies, such<br />
as the UN Development Programme and the UN<br />
Refugee Agency, as well as national governments and<br />
other partners, such as Millennium Promise.<br />
Do you need to find talented staff quickly? <strong>UNOPS</strong><br />
has a ready-made roster and bespoke online<br />
recruitment system. Are you looking for a simple,<br />
flexible and affordable contract modality? Consider<br />
<strong>our</strong> well-regarded Individual Contractor Agreement.<br />
Do you need to improve staff morale and enc<strong>our</strong>age<br />
top performance? <strong>UNOPS</strong> can offer you a full<br />
recognition, rewards and sanctions package. In<br />
addition, <strong>UNOPS</strong> can also provide state-of-the-art<br />
systems which have been developed to simplify the<br />
most common, useful HR processes, such as online<br />
leave management, workforce planning and more.<br />
By outs<strong>our</strong>cing HR management support to <strong>UNOPS</strong>,<br />
or by purchasing an individual HR service ‘in a box’,<br />
<strong>our</strong> partners can focus on their core objectives, while<br />
being confident their most valuable res<strong>our</strong>ce, their<br />
<strong>human</strong> capital, will be taken care of by specialists.<br />
This brochure provides a brief introduction to the HR<br />
<strong>services</strong> <strong>UNOPS</strong> can provide for its partners, to help<br />
them recruit, retain, and motivate these people who<br />
work for others.<br />
Pierre Moreau-Péron<br />
Director, Human Res<strong>our</strong>ces Practice Group<br />
<strong>UNOPS</strong>
Table of contents<br />
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
<strong>UNOPS</strong> and <strong>human</strong> <strong>res<strong>our</strong>ces</strong> 2<br />
Recruitment and selection 5<br />
▪ Designing job descriptions<br />
▪ Writing and advertising job vacancy announcements<br />
▪ Access to <strong>our</strong> tailor-made online recruitment system<br />
▪ Access to <strong>our</strong> pool of qualified candidates<br />
▪ Candidate assessment<br />
▪ Reference checks<br />
▪ Negotiating contract terms<br />
Pre-employment screening 9<br />
▪ Security clearance<br />
▪ Background checks<br />
▪ Education and past employment verification<br />
▪ Criminal record checks<br />
▪ Reference and character due diligence<br />
Individual contractor administration 11<br />
▪ Issuance and extension of Individual Contractor Agreements (ICAs)<br />
▪ Flexible and cost-effective contract types with a duration from one h<strong>our</strong> to five years<br />
▪ Compensation and benefit administration<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
Individual<br />
contractor<br />
administration<br />
Performance management 13<br />
▪ Bespoke online performance management system<br />
▪ Recognition, rewards and sanctions programme<br />
▪ Performance evaluation monitoring<br />
Training and professional certifications 17<br />
▪ Finance and accounting certification<br />
▪ Procurement and supply chain certification<br />
▪ Project management certification<br />
▪ Human <strong>res<strong>our</strong>ces</strong> certification<br />
▪ Language c<strong>our</strong>ses<br />
▪ United Nations training<br />
Advisory <strong>services</strong> 19<br />
▪ Developing HR capacity<br />
▪ Tailoring international best practices in HR to local conditions<br />
▪ Covering a wide range of strategic HR management processes<br />
Performance<br />
management<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 1<br />
Advisory<br />
<strong>services</strong>
<strong>UNOPS</strong> and <strong>human</strong> <strong>res<strong>our</strong>ces</strong><br />
This brochure is a guide to the <strong>human</strong> <strong>res<strong>our</strong>ces</strong> <strong>services</strong> <strong>UNOPS</strong> offers its partners.<br />
From recruitment and screening, contract and benefit administration, to performance<br />
management and training, <strong>UNOPS</strong> provides tailor-made <strong>human</strong> <strong>res<strong>our</strong>ces</strong> <strong>services</strong> and<br />
advice.<br />
For 30 years, we have successfully provided such <strong>services</strong> both in-house, to <strong>our</strong> own team<br />
of more than 6,000 employees and externally, to key players in the development industry.<br />
Working in more than 80 countries, often in post-conflict or disaster zones, <strong>UNOPS</strong> can rely<br />
on a global team of HR experts with the know-how to adapt these <strong>services</strong> to <strong>our</strong> partners’<br />
specific needs.<br />
Who we are<br />
<strong>UNOPS</strong> supports a range of partners in the<br />
implementation of around $1 billion worth of<br />
peacebuilding, <strong>human</strong>itarian and development<br />
projects every year. We are a central res<strong>our</strong>ce for<br />
the United Nations system and its partners, providing<br />
project support <strong>services</strong> that range from managing<br />
the construction of roads in Afghanistan to delivering<br />
recruitment <strong>services</strong> for mine action operations in postconflict<br />
areas.<br />
Following a logical path from recruitment to on-the-job<br />
training, this brochure illustrates how <strong>UNOPS</strong> can assist<br />
its partners in recruiting and retaining talented people.<br />
By highlighting how <strong>UNOPS</strong> itself makes use of these<br />
systems, other organizations can get a sense of how<br />
they too can benefit from a tailored version of <strong>UNOPS</strong><br />
proven HR <strong>services</strong>.<br />
<strong>UNOPS</strong> is a not-for-profit organization that works in<br />
some of the world’s hardest to reach places, despite<br />
the security and logistical challenges. We support<br />
around 1,000 projects for <strong>our</strong> partners at any given time,<br />
contributing significantly to the results on the ground.<br />
Using this guide<br />
<strong>UNOPS</strong> provides high quality <strong>human</strong> <strong>res<strong>our</strong>ces</strong><br />
management <strong>services</strong> to its partners, whether they are<br />
United Nations organizations, international financial<br />
institutions, governments or non-governmental<br />
organizations. These <strong>services</strong> can range from one-off,<br />
customized solutions to long-term HR management<br />
support.<br />
2 | <strong>UNOPS</strong> Human Res<strong>our</strong>ce Services
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Benefits of using <strong>our</strong> HR <strong>services</strong><br />
▪<br />
▪<br />
Our flexible <strong>services</strong> can be easily adapted to suit<br />
the needs and budgets of <strong>our</strong> partners<br />
Leaving the recruitment groundwork to us gives an<br />
organization more time to focus on other aspects of<br />
its projects<br />
▪<br />
▪<br />
Our performance management system helps foster<br />
a high performance work culture<br />
We promote professional development by<br />
providing <strong>our</strong> partners with access to training and<br />
professional certifications<br />
Recruitment<br />
and selection<br />
▪<br />
▪<br />
Our renowned online recruitment system provides<br />
<strong>our</strong> partners with a pool of experts ready for quick<br />
deployment<br />
Our extremely popular Individual Contractor<br />
Agreements can save <strong>our</strong> partners and their<br />
personnel time and money by reducing the<br />
administrative burden<br />
▪<br />
Our advisory <strong>services</strong> can help <strong>our</strong> partners<br />
develop their own HR capacity<br />
Pre-employment<br />
screening<br />
“ The <strong>UNOPS</strong> staff have provided the flexibility,<br />
reliability and responsiveness we need. They<br />
understand the unique challenges of <strong>our</strong><br />
organization and have proved to be<br />
a crucial partner.<br />
”<br />
Sam Mayer,<br />
Chief Operating Officer,<br />
Millennium Promise<br />
<strong>UNOPS</strong> is providing critical operational<br />
support to the Millennium Villages<br />
Project in the form of contract and<br />
payroll administration <strong>services</strong> for 800<br />
project staff across sub-Saharan Africa.<br />
Individual<br />
contractor<br />
administration<br />
What <strong>our</strong> partners like about <strong>UNOPS</strong>:<br />
▪<br />
▪<br />
▪<br />
▪<br />
▪<br />
▪<br />
More than 30 years’ experience finding qualified, motivated and professional personnel to work in the<br />
world’s most challenging environments<br />
A network of regional offices and a further 20 operations and project centres worldwide, offering partners<br />
immediate and localized guidance on all aspects of HR management<br />
Experts on United Nations rules and regulations and appropriate contractual modalities<br />
Up-to-date techniques and standards for managing performance, developing talent and guiding<br />
organizational change<br />
A highly effective system of tools, policies and practical processes originally built for internal use and<br />
now made available for <strong>our</strong> partners<br />
Transparent and accountable management <strong>services</strong> that meet the highest international standards<br />
Performance<br />
management<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 3<br />
Advisory<br />
<strong>services</strong>
With around 6,000 personnel,<br />
<strong>UNOPS</strong> understands the value<br />
of people. We use a range of HR<br />
management systems to ensure<br />
<strong>our</strong> employees are empowered to<br />
achieve results that matter for <strong>our</strong><br />
partners.<br />
By highlighting how we use each of<br />
these HR systems within <strong>UNOPS</strong><br />
and with <strong>our</strong> external partners, we<br />
hope to give you an idea of how we<br />
can tailor each service to the needs<br />
of y<strong>our</strong> organization.
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Recruitment and selection<br />
What we offer:<br />
Designing job descriptions<br />
Writing and advertising job vacancy announcements<br />
Tailor-made online recruitment system<br />
Access to <strong>our</strong> pool of qualified candidates<br />
Candidate assessment<br />
Reference checks<br />
Negotiating contract terms<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
“<br />
<strong>UNOPS</strong> has proven to be extremely reliable and responsive to the flexible needs of<br />
UN-HABITAT. This mutually strengthening partnership has enabled the country programmes<br />
to deliver outputs efficiently and on time.<br />
”<br />
Lalith Lankatilleke,<br />
Senior Human Settlements Officer,<br />
United Nations Human Settlements Programme (UN-HABITAT)<br />
Individual<br />
contractor<br />
administration<br />
<strong>UNOPS</strong> offers stand-alone <strong>services</strong> to manage selection<br />
and recruitment processes, including designing<br />
terms of reference, writing and publishing vacancy<br />
announcements, performing pre-employment screening,<br />
interviewing applicants and negotiating contract terms.<br />
We can manage the full recruitment process, or<br />
alternately partners can be given access to the profiles<br />
in <strong>our</strong> new online recruitment tool, the Global Personnel<br />
Recruitment System, gprs.unops.org, so they can carry<br />
out the recruitment themselves.<br />
Built by <strong>UNOPS</strong> for use<br />
in the <strong>human</strong>itarian and<br />
development environment,<br />
the system streamlines<br />
all internal and external<br />
recruitment as well as<br />
organizes a pool of experts<br />
for quick deployment to the<br />
projects we support in over<br />
80 countries.<br />
This allows <strong>our</strong><br />
partners to draw<br />
from a strong<br />
selection of<br />
candidates and<br />
fill their vacancies<br />
quickly<br />
This allows <strong>our</strong> partners to draw from a strong selection<br />
of candidates and fill their vacancies quickly, while still<br />
complying with United Nations policies on transparency<br />
and accountability. Once partners have carried out<br />
the selection process, <strong>UNOPS</strong> can also issue and<br />
administer a contract.<br />
Online recruitment system<br />
The Global Personnel Recruitment System has been<br />
designed to simplify and speed up the application<br />
process, allowing applicants to create and save a<br />
personal profile and use this to apply to multiple<br />
positions.<br />
Candidates use the recruitment system to apply for<br />
current vacancies, or to register for the roster in order<br />
to be considered for upcoming positions. Job profiles<br />
in the roster cover all areas of project support and<br />
implementation. More can be added on request.<br />
Performance<br />
management<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 5<br />
Advisory<br />
<strong>services</strong>
The Global Personnel<br />
Recruitment System has<br />
been designed to simplify<br />
and speed up the application<br />
process, allowing applicants<br />
to create and save a personal<br />
profile and use this to apply to<br />
multiple positions. Users can<br />
then monitor the status of their<br />
applications by logging into<br />
their account.<br />
The tool also allows <strong>UNOPS</strong><br />
to build rosters for specific job<br />
profiles, as required by <strong>our</strong><br />
partners.<br />
When <strong>UNOPS</strong> is asked to recruit, hiring managers<br />
use the roster to identify qualified applicants who are<br />
then personally invited to confirm their availability and<br />
interest. This provides an opportunity for applicants to<br />
submit a specific cover letter, or update their personal<br />
profile with any further qualifications or skills. Our<br />
partners can also choose to advertise a particular<br />
position publicly within the system.<br />
Job seekers can search the system for vacancies, or<br />
to see the types of job profiles included in the roster,<br />
without first having to create an account.<br />
The roster can also be used to recruit under a<br />
contractual modality called the Individual Contractor<br />
Agreement (see page 11), developed by <strong>UNOPS</strong> to<br />
offer flexibility and speed for non-core <strong>services</strong> at all<br />
levels. The advantages of this contract are the range<br />
of entitlements that can be selected for personnel,<br />
its flexibility in application, and that the Individual<br />
Contractors selected via <strong>our</strong> online roster can be<br />
deployed within a matter of days.<br />
<strong>UNOPS</strong> is experienced in recruiting a<br />
diverse set of candidates from a wide<br />
range of backgrounds. By using <strong>our</strong><br />
tailor-made tools, we can simply and<br />
quickly hire personnel in any location<br />
on behalf of <strong>our</strong> partners.<br />
80%of <strong>our</strong> personnel<br />
come from developing countries.<br />
What <strong>our</strong> partners like about the<br />
Global Personnel Recruitment System:<br />
▪<br />
▪<br />
▪<br />
▪<br />
▪<br />
▪<br />
Significantly speeds up the recruitment process and enables rapid deployment<br />
Provides access to high quality candidates, through existing rosters, head-hunting, and external<br />
s<strong>our</strong>ces<br />
Automatically ranks qualified candidates according to y<strong>our</strong> criteria<br />
Advanced search function can group applicants by categories such as gender or location, and<br />
identify areas in which some candidates rank stronger than others<br />
Provides a fully transparent process for easy auditing<br />
User-friendly application process<br />
6 | <strong>UNOPS</strong> Human Res<strong>our</strong>ce Services
“<br />
The Global Personnel Recruitment System removes the need to<br />
sift through and document details from each and every candidate’s<br />
application. It also allows for each applicant to be assessed against<br />
a common set of requirements and<br />
desirables, and for those who do not<br />
meet the standards to be fairly and<br />
consistently discounted.<br />
“The system allows us to keep <strong>our</strong> roster<br />
open so we can receive a steady flow<br />
of applications, removing the need for<br />
budding applicants to have to wait for<br />
individual vacancy announcements to<br />
be posted.<br />
”<br />
Colm Lynch,<br />
<strong>UNOPS</strong> Project Manager<br />
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
Tailor-made online tools for the development environment<br />
<strong>UNOPS</strong> offers a range of bespoke online tools,<br />
tailor-made for the development environment,<br />
which help <strong>our</strong> partners recruit, manage<br />
performance and administer benefits. These tools<br />
are easy to customize as needed, offering greater<br />
flexibility than a ready-made tool.<br />
Drawing from 30 years’ experience implementing<br />
<strong>human</strong>itarian and development projects on<br />
the ground, <strong>our</strong> systems take into account the<br />
challenges <strong>our</strong> partners face when recruiting<br />
and retaining personnel in these particular<br />
environments.<br />
Individual<br />
contractor<br />
administration<br />
As the tools are electronically accessible,<br />
supervisors and personnel can exchange<br />
information from anywhere and at any time, such<br />
as submitting and approving leave requests<br />
through <strong>our</strong> Global Leave System.<br />
For example, <strong>our</strong> tools make allowances for the<br />
speed of internet connections in remote postings,<br />
the regular movement of personnel around the<br />
world, the necessity of different levels of health<br />
coverage, and much more.<br />
Performance<br />
management<br />
Global Personnel<br />
Recruitment System<br />
Global Leave<br />
System<br />
Performance<br />
Management System<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 7<br />
Advisory<br />
<strong>services</strong>
Pre-employment screening is<br />
undertaken after the successful<br />
candidates have been identified,<br />
but prior to issuing the final<br />
contract. This allows us to assist<br />
<strong>our</strong> partners in recruiting the<br />
right people for the job, reducing<br />
the risk of consequences later.
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Pre-employment screening<br />
What we offer:<br />
Security clearance<br />
Background checks<br />
Education and past employment verification<br />
Criminal record checks<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
<strong>UNOPS</strong> offers pre-employment screening to help <strong>our</strong><br />
partners ensure their personnel comply with the highest<br />
standards of professional conduct and have a history<br />
clear of any criminal or fraud-related records.<br />
Our pre-employment screening service is designed to<br />
evaluate candidates applying for key decision-making<br />
positions. Screening for security clearance requires<br />
rigorous checks of the individual’s history at both<br />
national and international levels. This applies to staff as<br />
well as contractors, if their role requires representation<br />
of the organization or its partners.<br />
Pre-employment screening is undertaken after the<br />
successful candidates have been identified, but prior to<br />
issuing the final contract. The screening is conducted by<br />
a specialized business partner who investigates criminal<br />
records, past professional integrity, law suits and any<br />
other intelligence <strong>services</strong> relevant to the employer’s<br />
needs.<br />
Individual<br />
contractor<br />
administration<br />
Promoting integrity<br />
The concept of integrity is deeply ingrained in the United Nations Charter – the<br />
document that guides <strong>UNOPS</strong> in applying the highest ethical standards to all of<br />
its work. These values are essential for safeguarding the livelihoods, well-being<br />
and security of the women, men and children for whom the United Nations<br />
works to make the world a better place.<br />
By introducing a pre-employment screening service, <strong>UNOPS</strong> is helping to lead<br />
the way in preventing possible fraud and abuse, while promoting ethical and<br />
professional integrity among its partners and within the broader United Nations<br />
system. We recognize that the risk of fraud and any associated costs to an<br />
organization’s integrity can be significantly reduced by strategic investment in<br />
pre-employment screening from the very start of the recruitment process.<br />
Performance<br />
management<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 9<br />
Advisory<br />
<strong>services</strong>
Our pre-employment screening process<br />
Recruitment process<br />
Candidate identified<br />
for employment<br />
14<br />
days from<br />
start to<br />
finish<br />
Background<br />
check verifies:<br />
employment history<br />
education<br />
criminal record<br />
credit and reference<br />
checks<br />
Candidate is hired<br />
passes<br />
fails<br />
“<br />
The cost you pay upfront for pre-employment screening is minimal<br />
compared to the price of hiring the wrong person. The risk to security is<br />
enormous, as security systems are designed to prevent external access<br />
rather than internal abuse. Avoiding background checks can damage an<br />
organization’s reputation, create safety concerns for personnel and cause<br />
partners and beneficiaries to lose faith.<br />
”<br />
Jesper Palm Lundorf,<br />
<strong>UNOPS</strong> Safety and Security Associate,<br />
United Nations Office of the Designated Official for Security<br />
What <strong>our</strong> partners like about <strong>our</strong> pre-employment screening:<br />
▪<br />
▪<br />
▪<br />
▪<br />
▪<br />
▪<br />
Higher accountability for key positions<br />
Increased confidence in recruitment process<br />
Better safeguarding of partner and donor reputations and assets<br />
Cost-effective investment to reduce risk of negative consequences later on<br />
Specialized service provided by due diligence experts<br />
Improved internal security and safety among personnel<br />
10 | <strong>UNOPS</strong> Human Res<strong>our</strong>ce Services
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Individual contractor administration<br />
What we offer:<br />
Issuance and extension of Individual Contractor<br />
Agreements (ICAs)<br />
Flexible and cost-effective contract types with a duration<br />
from one h<strong>our</strong> to five years<br />
Compensation and benefit administration<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
“<br />
A very efficient <strong>UNOPS</strong> team has undertaken the<br />
contract and payment administration for UNHCR affiliate<br />
personnel in the Asia-Pacific region over the past<br />
five years. This important support has enhanced <strong>our</strong><br />
organization’s ability.<br />
”<br />
Maria Aurora Mendoza-Goudstikker,<br />
Senior Regional Administrative/Finance Officer,<br />
The United Nations Refugee Agency (UNHCR)<br />
<strong>UNOPS</strong> recruits personnel and<br />
handles contract administration for<br />
UNHCR in 16 countries.<br />
Individual<br />
contractor<br />
administration<br />
<strong>UNOPS</strong> has developed a specialized contract modality,<br />
the Individual Contractor Agreement (ICA), to fit the<br />
needs of the projects we implement and the partners<br />
we support.<br />
The standard cost of an ICA is considerably lower than<br />
the proforma cost of staff positions, while individual<br />
contract holders often enjoy higher take home pay and<br />
basic benefits. Recruiters determine wages by using<br />
a fee-setting tool, which identifies comparable salary<br />
ranges for the position. The salary is fixed for the<br />
duration of the contract, which could range from one<br />
h<strong>our</strong> up to five years.<br />
The ICA is the most highly sought-after <strong>human</strong> <strong>res<strong>our</strong>ces</strong><br />
product among <strong>UNOPS</strong> partners. This type of contract<br />
is easy to understand, quick and non-bureaucratic<br />
to administer and provides fair and basic benefits to<br />
contract holders, which can be adjusted in line with <strong>our</strong><br />
partners’ needs and budget constraints.<br />
The ICA is available in two categories: support and<br />
specialist, and is offered as an international or national<br />
contract. <strong>UNOPS</strong> issues and administers the ICA<br />
on behalf of its partners in a variety of sectors and<br />
industries.<br />
The contract is suitable for short-term or temporary<br />
employment, for jobs limited by a project’s duration or for<br />
roles unrelated to the primary focus of the organization.<br />
Performance<br />
management<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 11<br />
Advisory<br />
<strong>services</strong>
“ Considering the number of personnel and the limited<br />
time frame, the process was very smooth thanks to the<br />
professionalism and efficiency of the <strong>UNOPS</strong> team.<br />
”<br />
<strong>UNOPS</strong> manages contract and salary<br />
administration for an IOM office in the<br />
Asia-Pacific region.<br />
Arjeta Rudi,<br />
Senior Regional Res<strong>our</strong>ces Management Officer,<br />
International Organization for Migration<br />
Our ICA administration service<br />
can include:<br />
• Online recruitment including advertising job<br />
announcements, selection, partner approval,<br />
reference checking, negotiating terms, issuing<br />
contracts and HR advisory <strong>services</strong><br />
• Use of <strong>our</strong> tailor-made online Global Personnel<br />
Recruitment System (see page 5), which enables<br />
rapid hiring processes<br />
• Drawing up of ICAs after partners have pre-selected<br />
the personnel they wish to recruit<br />
• Administration of benefits with multiple options<br />
• Fully automated leave management with online<br />
access to <strong>UNOPS</strong> in-house Global Leave System<br />
• Performance management through <strong>UNOPS</strong><br />
automated system<br />
• Contract extension and separation process<br />
• Wage payments, including management of<br />
deductions<br />
• Access to management data for reporting and<br />
monitoring purposes<br />
Flexible benefit options<br />
Our partners can pick and choose from a range of<br />
benefit options to suit the needs of each individual<br />
contract. See the example ‘menu’ below.<br />
Y/N Insurance<br />
Service-incurred injury, illness and death<br />
Malicious acts<br />
Health insurance<br />
Death and disability<br />
Leave<br />
Annual leave<br />
Sick leave<br />
Maternity leave<br />
Paternity leave<br />
Overtime compensation<br />
Participation in<br />
Merit rewards<br />
Global Leave System<br />
Performance Management System<br />
What <strong>our</strong> partners like about <strong>our</strong> Individual Contractor Agreements (ICAs):<br />
▪<br />
▪<br />
▪<br />
▪<br />
▪<br />
Simple application process and easy-to-understand add-ons<br />
More economical and faster to administer than other contract modalities, plus personnel often receive<br />
higher take home pay<br />
Easily adaptable to the needs of <strong>our</strong> partners<br />
Flexibility to pick and choose associated benefits<br />
Reduced liability<br />
12 | <strong>UNOPS</strong> Human Res<strong>our</strong>ce Services
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Performance management<br />
What we offer:<br />
Bespoke online performance management system<br />
Recognition, rewards and sanctions programme<br />
Performance evaluation monitoring<br />
“<br />
Receiving an award for <strong>our</strong> contribution to <strong>UNOPS</strong><br />
HR <strong>services</strong> was a real hon<strong>our</strong> and instils a great<br />
responsibility to continue to improve.<br />
<strong>UNOPS</strong> <strong>human</strong> <strong>res<strong>our</strong>ces</strong> team,<br />
Bangkok<br />
”<br />
The performance management system developed<br />
by <strong>UNOPS</strong> enc<strong>our</strong>ages a high level of individual<br />
accomplishment and accountability.<br />
The winner of the 2011 Practice<br />
Contribution Award explains the positive<br />
impact of <strong>our</strong> internal award schemes.<br />
Every individual who has worked for longer than six<br />
months in a calendar year is expected to complete an<br />
evaluation of his or her performance.<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
Individual<br />
contractor<br />
administration<br />
By adopting a tailored version of <strong>our</strong> performance<br />
management system, <strong>our</strong> partners can maintain<br />
consistent and objective evaluation processes across<br />
their respective organizations.<br />
Our policy is purposely<br />
geared for use in the<br />
development sector<br />
and international<br />
environments. It is also<br />
linked with other HR<br />
policies such as <strong>our</strong><br />
training and professional<br />
certifications programme<br />
(see page 17), to help<br />
ensure the performance<br />
management process is<br />
meaningful for supervisors<br />
and their personnel.<br />
97%<br />
completion rate<br />
for performance<br />
evaluations within<br />
<strong>UNOPS</strong>. Our<br />
experience engaging<br />
<strong>our</strong> own staff can help<br />
y<strong>our</strong> organization<br />
boost its compliance.<br />
Accessible to both supervisors and their personnel, the<br />
online process follows a schedule that identifies when<br />
the various steps should be completed.<br />
Our transparent system helps managers conduct<br />
ongoing reviews and identify areas in need of<br />
development, as well as gives precise assessments of<br />
achievements.<br />
The online tool comes in two slightly different forms:<br />
the Performance and Results Assessment (PRA) for<br />
fixed-term staff and the simpler Performance Evaluation<br />
Report (PER) for those on an Individual Contractor<br />
Agreement.<br />
Using these systems, <strong>our</strong> partners can document<br />
milestones and record information on their performance<br />
evaluation progress, or task <strong>UNOPS</strong> with conducting the<br />
monitoring and evaluation activities.<br />
Performance<br />
management<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 13<br />
Advisory<br />
<strong>services</strong>
The participation of<br />
personnel and supervisors<br />
in a regular performance<br />
appraisal process is<br />
important for continued<br />
professional development,<br />
and ensuring that workplace<br />
performance is aligned with<br />
the organization’s priorities.<br />
By choosing to adopt<br />
a tailored version of <strong>our</strong><br />
performance management<br />
system, <strong>our</strong> partners can<br />
better maintain consistent<br />
and objective evaluation<br />
processes across their<br />
respective organizations.<br />
Recognition, rewards and sanctions<br />
To support managers in conducting more meaningful<br />
performance evaluations, we also offer a recognition,<br />
rewards and sanctions package.<br />
The policy aims to celebrate both individual and team<br />
contributions, with the belief that rewarding strong<br />
performers helps raise morale, increase productivity and<br />
retain talent.<br />
Recognition awards can be given in a range of areas as<br />
required by <strong>our</strong> partners’ specific needs (see examples<br />
below). Merit awards are presented on the basis of net<br />
revenue targets, enc<strong>our</strong>aging the efficient use of <strong>our</strong><br />
partners’ <strong>res<strong>our</strong>ces</strong>.<br />
In addition to recognizing excellence, the policy also<br />
addresses under-performance by providing objective,<br />
fair and consistent sanctions to personnel not reaching<br />
their full potential.<br />
Sanctions can be used to connect promotion with<br />
improvements in performance and behavi<strong>our</strong>, leading to<br />
increased productivity and team morale.<br />
We help <strong>our</strong> partners devise their own awards to<br />
enc<strong>our</strong>age behavi<strong>our</strong> that is relevant to their goals.<br />
Executive Director’s<br />
Appreciation award<br />
Award<br />
Executive Director’s award<br />
UN core values award<br />
Growth and innovation award<br />
14 | <strong>UNOPS</strong> Human Res<strong>our</strong>ce Services
Benefits of internal award schemes<br />
At <strong>UNOPS</strong> we found <strong>our</strong> own in-house award scheme to be so beneficial, it convinced us to<br />
offer the service externally. The following testimonials demonstrate the positive effect these<br />
internal award schemes can have on staff morale.<br />
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Alexandra Kianman, Project Manager, Lima<br />
“<br />
It is a great hon<strong>our</strong> and very enc<strong>our</strong>aging that my work has been recognized by<br />
<strong>UNOPS</strong>. It challenges me to continue working hard.<br />
”<br />
Recruitment<br />
and selection<br />
Raad Yousif Gilyana, Head of Support Services, Kabul<br />
“<br />
Receiving this recognition award provides me with satisfaction, indicates that my<br />
colleagues appreciate the work I am doing, and most importantly gives me the drive<br />
to do better, towards the ultimate goal of serving the people that we work for as a<br />
United Nations organization.<br />
”<br />
Pre-employment<br />
screening<br />
Mahmoud Matar, Local Economic Recovery Officer, Ramadi<br />
“<br />
I received a 2011 merit reward with great pleasure. It gives me much more<br />
motivation to serve <strong>UNOPS</strong> and to work harder to achieve the goals set.<br />
”<br />
Individual<br />
contractor<br />
administration<br />
What <strong>our</strong> partners like about <strong>our</strong> performance management system:<br />
▪<br />
▪<br />
▪<br />
Helps create a culture in which performance evaluation is meaningful<br />
Workplace development is a strong focus<br />
Evidence-based system follows clear objectives, works from set timelines and is easy-to-follow<br />
▪ Tailored monitoring of compliance, which maximizes completion of performance evaluations –<br />
completion rate within <strong>UNOPS</strong> is 97 percent<br />
▪<br />
▪<br />
Engages personnel in other corporate policies such as training, promotions, talent management, etc.<br />
Awards and sanctions programme boosts motivation for both low and high performers<br />
Performance<br />
management<br />
Training and<br />
professional<br />
certifications<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 15<br />
Advisory<br />
<strong>services</strong>
Offering opportunities in training<br />
and professional certifications<br />
can motivate personnel to<br />
develop their skills, boost their<br />
morale and provide them with<br />
a strong incentive to stay within<br />
the organization. Fostering<br />
professional development<br />
promotes a stimulating workplace<br />
environment in which personnel<br />
are engaged by their work.
Training and professional<br />
certifications<br />
What we offer:<br />
Finance and accounting certification<br />
Procurement and supply chain certification<br />
Project management certification<br />
Human <strong>res<strong>our</strong>ces</strong> certification<br />
Language c<strong>our</strong>ses<br />
United Nations training<br />
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
We ensure <strong>our</strong> learning and specialized training<br />
programmes stay relevant to partners. Our partners can<br />
purchase full access to <strong>our</strong> online learning <strong>res<strong>our</strong>ces</strong>,<br />
ensuring they can easily enrol and complete the c<strong>our</strong>ses.<br />
We have a dedicated team who manage the design and<br />
ongoing development of each c<strong>our</strong>se, the enrolment of<br />
eligible personnel, daily support and administration, and<br />
the gathering of partner feedback and evaluations so we<br />
can make further improvements.<br />
The following testimonials from <strong>UNOPS</strong> personnel<br />
demonstrate the value of these professional training<br />
schemes.<br />
Individual<br />
contractor<br />
administration<br />
We offer certifications in the following areas:<br />
Finance and accounting<br />
The Association of Chartered Certified Accountants<br />
(ACCA), the global body for accountants, offers<br />
finance and accounting training through <strong>UNOPS</strong>,<br />
followed by a professional certification.<br />
“<br />
By pursuing ACCA certification, I am gaining<br />
specialist knowledge in finance and accounting and<br />
acquiring valuable skills in organizational management<br />
and strategy. I will thus be able to assume more<br />
responsibilities with greater confidence.<br />
”<br />
Mohammad Sami Naziri,<br />
<strong>UNOPS</strong> Finance Assistant<br />
Performance<br />
management<br />
Procurement and supply chain<br />
The Chartered Institute of Purchasing & Supply (CIPS)<br />
certification teaches essential business skills, including<br />
contract management, procurement, negotiation and<br />
risk management.<br />
“<br />
CIPS Level 4 certification has allowed me to<br />
incorporate new concepts that are commonly used in<br />
private sector procurement, but not so often in the public<br />
sector. These new perspectives and approaches have<br />
helped me successfully deal with complex situations that<br />
arise in my job on a daily basis.<br />
”<br />
Training and<br />
professional<br />
certifications<br />
Maria Soledad Camarasa,<br />
<strong>UNOPS</strong> Procurement Advisor<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 17<br />
Advisory<br />
<strong>services</strong>
Project management<br />
PRINCE2 teaches a process-based method that is<br />
easily adaptable for the management of all types<br />
of projects.<br />
“<br />
I obtained the PRINCE2 Practitioner Certification<br />
soon after joining <strong>UNOPS</strong>, and it has benefited me<br />
tremendously. This standardized methodology really<br />
helps me to find my way around any project and provide<br />
support on a wide array of topics.<br />
”<br />
Julia Langenhan,<br />
<strong>UNOPS</strong> Management Analyst<br />
Human <strong>res<strong>our</strong>ces</strong> management<br />
The e-Cornell certification creates awareness and<br />
understanding of key <strong>human</strong> <strong>res<strong>our</strong>ces</strong> concepts,<br />
the implications of HR decisions, the interconnected<br />
nature of HR work and the United Nations’ HR policies<br />
and procedures.<br />
“<br />
The e-Cornell HR certification has increased my<br />
understanding of HR and refined my skills in areas<br />
such as conducting interviews, developing policies and<br />
performance management.<br />
”<br />
Constantin von Liel,<br />
<strong>UNOPS</strong> Project Analyst<br />
Languages<br />
The award-winning online c<strong>our</strong>ses from Rosetta<br />
Stone make learning fun, easy and natural. C<strong>our</strong>ses<br />
are available in the United Nations official languages<br />
(English, French, Spanish, Arabic, Chinese<br />
and Russian) and are designed to support the<br />
development of job-related language skills<br />
for personnel.<br />
“<br />
I find Rosetta Stone to be a valuable tool in language<br />
acquisition, especially for those studying at a beginner’s<br />
level. The French skills I have learned will certainly be<br />
put to use when I relocate to Geneva next year.<br />
David Shimkus,<br />
<strong>UNOPS</strong> Health Global Practice Lead<br />
”<br />
United Nations<br />
These interactive self-paced c<strong>our</strong>ses cover topics<br />
like personal security and ensure that individuals<br />
understand UN policies on harassment, sexual<br />
harassment and abuse of authority in order to create<br />
a harmonious work environment.<br />
“<br />
I completed the United Nations mandatory security in<br />
the field c<strong>our</strong>ses when I first started with <strong>UNOPS</strong>. Having<br />
been on a mission to Kabul, Afghanistan in 2012, I found<br />
that the c<strong>our</strong>ses reinforced basic safety measures, while<br />
providing useful information on how to deal with hazards<br />
and security threats in the field.<br />
”<br />
Marion Grossmann,<br />
<strong>UNOPS</strong> Procurement Associate<br />
What <strong>our</strong> partners like about <strong>our</strong> training and professional certifications:<br />
▪<br />
▪<br />
▪<br />
▪<br />
C<strong>our</strong>ses are relevant to the work of United Nations agencies<br />
Long-term partnership with professional institutions<br />
Fast and efficient learning administration<br />
Cost-effective due to economies of scale<br />
18 | <strong>UNOPS</strong> Human Res<strong>our</strong>ce Services
<strong>UNOPS</strong> and<br />
Human Res<strong>our</strong>ces<br />
Advisory <strong>services</strong><br />
What we offer:<br />
Strategic HR management<br />
Leadership development and talent management<br />
HR business process analysis<br />
Contract design, management and administration<br />
Policy design and development, including HR system<br />
development<br />
Design and delivery of customized training programmes<br />
Change management and facilitation<br />
Recruitment<br />
and selection<br />
Pre-employment<br />
screening<br />
Since 1979, <strong>UNOPS</strong> has been supplying a range of<br />
adaptable HR <strong>services</strong> to its partners, as detailed in<br />
this brochure. Our considerable field experience means<br />
we understand the challenges faced by public sector<br />
organizations in developing countries and fragile states.<br />
Smart and efficient public organizations must contend<br />
with many critical demands on limited public <strong>res<strong>our</strong>ces</strong>.<br />
We offer support to public sector leaders, their staff and<br />
their constituencies, so that they can design and deliver<br />
public <strong>services</strong> that lead to better and more sustainable<br />
outcomes for all.<br />
Our not-for-profit advisory <strong>services</strong> develop the national<br />
capacity of developing countries and other partners,<br />
tailoring international best practices in <strong>human</strong> <strong>res<strong>our</strong>ces</strong><br />
management to local conditions. <strong>UNOPS</strong> consultancy<br />
<strong>services</strong> include developing capacity in strategic HR<br />
management, talent management, process review,<br />
contracts administration, policy development, training<br />
and more.<br />
Our partners have found <strong>our</strong> advisory <strong>services</strong><br />
useful to improve their business efficiency, support<br />
change management, and develop their performance<br />
management mechanisms.<br />
We also enhance workplace harmony by offering<br />
guidance on gender and diversity issues and other HR<br />
management challenges.<br />
Individual<br />
contractor<br />
administration<br />
Performance<br />
management<br />
What <strong>our</strong> partners like about <strong>our</strong> advisory <strong>services</strong>:<br />
▪ International standards with ISO 9001 certification<br />
▪ Fully participatory <strong>services</strong><br />
▪ Complete HR solutions or one-off support<br />
Training and<br />
professional<br />
certifications<br />
▪<br />
▪<br />
Highly-qualified support team in all areas of HR management<br />
Solutions consider implications beyond HR<br />
<strong>UNOPS</strong> Human Res<strong>our</strong>ce Services | 19<br />
Advisory<br />
<strong>services</strong>
Photographer credits<br />
Cover photos (left to right, top to bottom):<br />
Row 1:<br />
Row 2:<br />
Row 3:<br />
Row 4:<br />
<strong>UNOPS</strong>/Aida Ariño-Fernández<br />
<strong>UNOPS</strong>/Jonathan Buckingham<br />
<strong>UNOPS</strong>/Leonie Cicirello<br />
<strong>UNOPS</strong>/Eunice Ching<br />
<strong>UNOPS</strong>/Eunice Ching<br />
<strong>UNOPS</strong>/Wichai Sangmanee<br />
<strong>UNOPS</strong>/Leonie Cicirello<br />
<strong>UNOPS</strong>/Leonie Cicirello<br />
UNAMI/Bikem Ekberzade<br />
<strong>UNOPS</strong>/Eunice Ching<br />
<strong>UNOPS</strong>/Abraham Werede-Kal<br />
<strong>UNOPS</strong>/Jonathan Buckingham<br />
<strong>UNOPS</strong>/Benjamin Hall<br />
<strong>UNOPS</strong>/Julie Teng<br />
<strong>UNOPS</strong>/Jonathan Buckingham<br />
<strong>UNOPS</strong>/Chitra Venkat<br />
Photos (left to right, top to bottom):<br />
page 2:<br />
page 4:<br />
page 6:<br />
page 7:<br />
page 8:<br />
page 14:<br />
page 16:<br />
<strong>UNOPS</strong>/Jonathan Buckingham<br />
<strong>UNOPS</strong>/Jonathan Buckingham<br />
<strong>UNOPS</strong>/Leonie Cicirello<br />
<strong>UNOPS</strong>/Kike Calvo<br />
<strong>UNOPS</strong>/Leonie Cicirello<br />
<strong>UNOPS</strong>/Aida Ariño-Fernández<br />
<strong>UNOPS</strong>/Julie Teng<br />
20 | <strong>UNOPS</strong> Human Res<strong>our</strong>ce Services
Copyright © 2013<br />
All rights reserved.<br />
An electronic version of this report can be found<br />
online at the following address: www.unops.org<br />
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<strong>UNOPS</strong> HQ<br />
PO Box 2695<br />
2100 Copenhagen<br />
Denmark<br />
Tel: +45 35 46 75 00<br />
Fax: +45 35 46 75 01<br />
Email: info.hrpg@unops.org<br />
www.unops.org