JOB DESCRIPTION DATA MINING ANALYST
JOB DESCRIPTION DATA MINING ANALYST
JOB DESCRIPTION DATA MINING ANALYST
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<strong>JOB</strong> <strong>DESCRIPTION</strong><br />
<strong>DATA</strong> <strong>MINING</strong> <strong>ANALYST</strong><br />
BASIC FUNCTION<br />
Responsible for examining internal client data and external 3rd party data to help<br />
improve revenue generation; help improve operational performance through data analysis<br />
and the creation of sophisticated algorithms (models); “score" model's accounts,<br />
rank order them from most likely to least likely to pay their debt as assigned; Be aware of<br />
the appropriate use of data elements; work collaboratively with internal and external<br />
clients to establish and maintain performance enhancements<br />
MAJOR <strong>JOB</strong> ACCOUNTABILITIES<br />
Data Mining- Analyze, identify and assess data attributes using statistical software<br />
packages; develop recommendations and processes to improve operational performance<br />
ensuring adherence to department policies and procedures<br />
* Analyze portfolios to determine which accounts will be successful<br />
* Perform statistical analysis to prioritize which accounts should be worked in order to<br />
maximize success<br />
* Perform strategic data analysis and research to support business needs, as necessary<br />
* Identify opportunities to improve productivity via sophisticated statistical modeling<br />
* Explore data to identify opportunities to improve business results<br />
* Develop understanding of business processes, goals and strategy in order to provide<br />
analysis and interpretation to management<br />
* Gain understanding of business needs and necessary analysis where appropriate<br />
through internal discussions<br />
* Identify areas for improvement, communicating action plans to supervisor or clients<br />
Project Participation- Participate in the activities associated with a variety of<br />
departmental projects.<br />
* Prepare reports, material and documentation surrounding projects<br />
* Apply departmentally approved data mining approaches to all data mining and analysis<br />
projects
* Create organized project files in accordance with dept. policies and procedures<br />
* Provide project lead or project sponsor with status reports throughout assigned projects<br />
Problem Resolution- Participate in the activities related to problem resolution.<br />
* Respond to customer concerns/issues with sense of urgency<br />
* Thoroughly document customer concerns/issues<br />
* Escalate concerns/issues to supervisor when outside of area of responsibility<br />
* Provide feedback to management/departments concerning recurring concerns/issues<br />
Team Interfaces/Customer Service- Establish and maintain a professional relationship<br />
with internal/external customers, team members and department contacts.<br />
* Cooperate with team members to meet goals or complete tasks<br />
* Provide customer service that exceeds customer expectations<br />
* Treat all internal/external customers, team members and department contacts with<br />
dignity/respect and superior service<br />
* Escalate work flow and communication issues to supervisor<br />
Related Duties as Assigned-<br />
* The job description documents the general nature and level of work but is not intended<br />
to be a comprehensive list of all activities, duties, and responsibilities required of job<br />
incumbents<br />
* Consequently, job incumbents may be asked to perform other duties as required<br />
* Also note, that reasonable accommodations may be made to enable individuals with<br />
disabilities to perform the functions outlined above<br />
* Please contact your local Employee Relations representative to request a review of any<br />
such accommodations.<br />
MINIMUM QUALIFICATIONS<br />
Applicant for this job will be expected to meet the following minimum qualifications.<br />
Education<br />
* Bachelor's degree in Engineering, Statistics, Operations Research, Mathematics, MIS,<br />
Psychology, or related field required.<br />
* Master's degree in Engineering, Statistics, Mathematics, Operations Research,<br />
Psychology, MIS, or related field preferred. Equivalent work experience in a similar<br />
position may be substituted for educational requirements.<br />
Experience<br />
* Minimum two years experience in statistics, data mining, or direct marketing consulting<br />
required.<br />
Technical<br />
* Advanced knowledge of MS Word, Excel, Access, and PowerPoint Required<br />
* Knowledge of program languages (e.g., C++ C, etc.) preferred
* Knowledge of Databases (SQL, IBMDB2) preferred<br />
* Knowledge of Statistical Software (SAS Enterprise Miner, SAS Enterprise Guide,<br />
SPSS, etc.) preferred<br />
Other<br />
* None
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