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STRONG OPERATING COST DISCIPLINE: -1.3% Y/Y AT<br />

CONSTANT FX AND PERIMETER; -4% Y/Y NET OF CEE REGION<br />

STAFF EXPENSES<br />

OTHER ADMIN. EXPENSES<br />

AND EXPENSE RECOVERIES<br />

(mln) (mln) (mln)<br />

-1.8%<br />

-3.4%<br />

+6.5%<br />

+2.4%<br />

+2.1%<br />

-0.7%<br />

DEPRECIATION<br />

+0.8% -3.6%<br />

+4.6%<br />

+0.7%<br />

2,541<br />

2,445 2,496<br />

1,244<br />

1,334 1,325<br />

303<br />

357<br />

-11.2%<br />

-13.8%<br />

317<br />

1Q07 4Q07 1Q08<br />

1Q07 4Q07 1Q08<br />

1Q07 4Q07 1Q08<br />

• Staff costs reduced by 3.4% y/y at constant FX and perimeter, as FTE savings more than offset the<br />

impact of growth initiatives:<br />

9<br />

<br />

<br />

<br />

<br />

Significant headcount rationalization initiatives across the <strong>Group</strong><br />

Lower variable compensation in MIB and AM, following financial market downturn<br />

Negative impact from labor contract renewals in Italy and Germany (~30 mln)<br />

Growth in CEE Region, +12.4% y/y at constant FX & Perimeter, mainly due to network expansion<br />

• Other administrative expenses up 2.4% y/y at constant FX and perimeter, despite +16.2% y/y in<br />

CEE Region due to branch openings<br />

At constant FX & Perimeter

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