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STRONG COST CUTTING CONFIRMED, WITHOUT LIMITING<br />

INVESTMENTS FOR GROWTH<br />

STAFF EXPENSES<br />

-1.9%<br />

807 804<br />

789<br />

1Q07 4Q07 1Q08<br />

FTEs (1) -2.2%<br />

53,878 52,984<br />

• Lower staff expenses y/y across all<br />

Countries, despite impact of labor contract in<br />

Italy and Germany<br />

• Significant FTEs reduction following merger<br />

with Capitalia (-894 from Dec. 07)<br />

• 113 new branches opened since March 2007<br />

21<br />

OTHER ADMINISTRATIVE EXPENSES<br />

0.5%<br />

-0.6%<br />

1,048 1,059 1,053<br />

1Q07 4Q07 1Q08<br />

• Double digit decline in Austria (-11.5% y/y)<br />

and further reduction in Germany (-4.4% y/y),<br />

thanks to cost cutting on ICT, back office and<br />

indirect expenses<br />

• Mild increase (+4.0%) in Italy y/y, due to<br />

branch opening and growth projects<br />

(Household Financing Internationalization). Flat<br />

q/q, despite widespread Media Campaign<br />

(1)<br />

FTEs already calculated according to the criteria which will be applied for the “carve out” of the Retail business from the former Capitalia banks

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