Government-funded programmes and services for vulnerable - Unicef
Government-funded programmes and services for vulnerable - Unicef
Government-funded programmes and services for vulnerable - Unicef
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<strong>Government</strong>-<strong>funded</strong> <strong>programmes</strong> <strong>and</strong> <strong>services</strong> <strong>for</strong> <strong>vulnerable</strong> children in SA<br />
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There is a lack of accessible sites of service delivery in rural areas. In addition, both<br />
permanent <strong>and</strong> mobile service delivery sites in rural areas lack essential <strong>and</strong> basic<br />
resources. Both the Save the Children UK (2006) <strong>and</strong> the Peters <strong>and</strong> Williams (2009)<br />
reports document the lack of basic equipment in rural service centres, such as<br />
computers <strong>and</strong> photocopying equipment.<br />
Poorly trained <strong>and</strong> supervised staff, especially at Home Affairs service points in<br />
rural areas, create an obstacle to speedy <strong>and</strong> efficient processing of registrations <strong>and</strong><br />
applications <strong>for</strong> certificates (Giese & Smith 2007; Peters & Williams 2009).<br />
Fraud <strong>and</strong> corruption by Home Affairs staff who extort money from already<br />
impoverished clients is a further obstacle to poor <strong>and</strong> <strong>vulnerable</strong> people obtaining<br />
their documentation.<br />
At present, there is only half the number of recommended sites of delivery<br />
required to meet dem<strong>and</strong> in South Africa. 14 The existing sites do not all offer a full<br />
complement of Home Affairs’ <strong>services</strong>. Services are currently available through a<br />
five-tier service delivery structure:<br />
1 Regional offices (42 across the country)<br />
2 District offices (120 across the country)<br />
3 Permanent service points <strong>and</strong> Thusong centres (99 across the country)<br />
4 Mobile units (109 across the country)<br />
5 Hospital registration sites (101 across the country)<br />
Birth registration is the only service that is available at all five tiers. Late birth registrations<br />
are only available at regional <strong>and</strong> district levels. 15<br />
Services in rural areas<br />
The Thusong centres, mobile units <strong>and</strong> hospitals are intended to address the reach of<br />
<strong>services</strong> into rural, impoverished areas.<br />
Thusong centres<br />
Previously known as Multi-Purpose Community Centres, the Thusong centres were<br />
established in terms of the Thusong Service Centre Programme in 1999. The objective<br />
of the centres is to extend government <strong>services</strong>, in an integrated manner, into rural <strong>and</strong><br />
outlying underserviced communities. The <strong>services</strong> offered at the centres include accessing<br />
birth certificates <strong>and</strong> identity documents, grants <strong>and</strong> housing applications. 16<br />
However, there are not enough Thusong centres in the targeted communities. As a result,<br />
the travelling distance <strong>and</strong> cost involved remain barriers in some of the communities<br />
serviced by these centres. In addition, the centres are insufficiently resourced. For example,<br />
the study conducted by Peters <strong>and</strong> Williams (2009) in the Ratlou district in the North West<br />
province found that there was only one Thusong centre in the district. It was at least 10<br />
kilometres from the closest villages. The cost of transport <strong>for</strong> those closest to the centre<br />
is R7, which is a significant sum of money <strong>for</strong> the impoverished community members of<br />
Ratlou. Furthermore, there is only one staff member staffing the centre <strong>and</strong> the centre has<br />
no computer facilities, so all applications have to be sent to district offices to be processed.<br />
14 The Council <strong>for</strong> Scientific <strong>and</strong> Industrial Research (CSIR) was commissioned by the DoHA to review its ‘footprint’.<br />
The working assumption was that people should not have to travel more than 30 minutes to their closest service<br />
point <strong>and</strong> mobile units should serve communities of less than 20 000 (in Giese & Smith 2007).<br />
15 Acting Deputy Director-General: Civic Services, 2008; available at http://www.pmg.org.za/report/20080801-accesseducation-children-special-needs-birth-certificates-<strong>and</strong>-id-doc<br />
16 Thusong Service Centres, Business Plan 2006–2014; available at http://www.thusong.gov.za/documents/establish_<br />
rollout/business_plan/reports/thusongbusplan.pdf<br />
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