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Bus with High Level of Service<br />

BHLS description<br />

The BUSWAY - NANTES<br />

(reference, annex 2 of the WP1 guideline – version july 2008)<br />

Country : ..FRANCE. City :...NANTES.. Name of the line / network : .Line 4 <strong>BusWay</strong><br />

Person contact : Damien GARRIGUE<br />

Telephone : +33 2 40 99 49 45 E-mail : damien.garrigue@nantesmetropole.fr<br />

The Map of the network, where the line can be seen<br />

Map of the <strong>Nantes</strong> Tram network with its fourth line<br />

called the Busway (yellow line)<br />

1


Bus with High Level of Service<br />

- Yes ; N – No ; P – Partial ; I – Insufficient network to make a conclusion ; NA – Not applicable<br />

1 – The urban and governance context<br />

The main data of the urban area context<br />

Answer<br />

If needed: some<br />

comments or<br />

explaination<br />

Number of communities 24<br />

Number of inhabitant of this urban area 570 000<br />

Total surface of this urban area<br />

Density (and if possible density of the downtown)<br />

PT market split rate<br />

15% of all modes<br />

Number of PT trips / inhabitant / year 176<br />

Average of trips / Km :<br />

- all modes<br />

- BHLS<br />

- Other main mode<br />

Operating cost coverage rate (all PT modes)<br />

Including walking<br />

and cycling modes<br />

The background : context of the project implementation and decision<br />

process.<br />

What was the basis for the stimulus of the project?<br />

- Is it a part of a mobility master plan ?<br />

- Is it an upgrading existing bus line ?<br />

What are the main objectives at the level of the whole urban area ?<br />

Who was the promoter/initiator of introducing the BHLS project?<br />

Main dates of the project<br />

- creation of the mobility master :<br />

- feasibility studies:<br />

- decision to proceed:<br />

- start construction:<br />

- end construction:<br />

- opening year:<br />

Was there a system choice debate between BHLS / tram system /<br />

metro system ?<br />

Have there been in the past (70-80-90) trials to implement an<br />

,,upgraded’’ bus line or have there been projects that could be seen as<br />

2<br />

Answer<br />

<br />

N<br />

<br />

<br />

If needed: some comments<br />

or explaination<br />

efficiency<br />

<strong>Nantes</strong> Metropole – political<br />

decision<br />

End of December 2006<br />

6 November 2006<br />

Transformation from a<br />

tramway line project<br />

initially towards a BHLS<br />

line, for capacity/budget<br />

reasons<br />

And sold as a system that<br />

can become a tram line in<br />

the future<br />

Chronobus lines in the


Bus with High Level of Service<br />

forerunners of BHLS? network since 2003<br />

The BHLS communication / marketing process<br />

What were main difficulties to overcome when trying to implement ?.<br />

Were they (with some short explanation if yes):<br />

- technical ?<br />

- political ?<br />

- social ?<br />

- economic ?<br />

How were user need assessed/collected?<br />

- surveys done<br />

- process to talk<br />

To know if user groups were requested for designing the project, and how it<br />

has been managed.<br />

- in case remarks taken in account:<br />

Specific elements (arguments) that made the project adopted<br />

The main socio-eco key indicators used to justify the BHLS systems, what<br />

were they ?<br />

Integration in land development ?<br />

Cost of the global project / km (including P+R, interchange stations, …)<br />

How was the project financed?<br />

Source of funds (results in % )<br />

- Public funds (state, local authority)<br />

- Part of PPP<br />

- Financement by land development<br />

Tendering: was the BHLS project tendered and if yes was it done like a turnkey<br />

(infra+vehicles) at the same time or vehicles separated?<br />

Other (describe)<br />

<br />

7,5 M€<br />

<br />

N<br />

N<br />

<br />

Firstly, it was called a<br />

“tram-bus” project, then<br />

the Busway, but always<br />

the 4 th tram line<br />

Works constraints in a<br />

major traffic artery<br />

Public meetings, opened<br />

registers<br />

More information than<br />

association of users –<br />

remarks token into account<br />

Efficiency, implementation<br />

and costs<br />

Cost/users<br />

Urban planning adapted in<br />

the area<br />

Local authority, Europe<br />

(Civitas) and region<br />

(nothing from the state)<br />

Infra, vehicules and<br />

operation separated<br />

Network concerns<br />

Is it a main route of the network? Considered as a tramway<br />

line<br />

Is it a feeder route to the heavy mass transit systems?<br />

N<br />

Number of connecting point with the structuring network<br />

1 With the tram line 1<br />

Existence of an integrated “network” of several BHLS routes<br />

N<br />

Not yet - Planned<br />

Number of BHLS lines<br />

1<br />

Do provide the network map with the BHLS lines<br />

<br />

Do provide few photographs of the BHLS system<br />

<br />

3


Bus with High Level of Service<br />

Has the non-BHLS network changed because of BHLS adoption?<br />

Have you an integrated fare collection system?<br />

Have you an integrated information system?<br />

<br />

Re-organisation of the bus<br />

network around the line ;<br />

some bus lines feed the<br />

Busway<br />

4


Bus with High Level of Service<br />

2 – All components (first box)<br />

Features and attributes of the BHLS<br />

If needed:<br />

some<br />

comments or<br />

explaination<br />

Running ways<br />

Total length of the corridor(km)<br />

Bus lanes on highways (km or percentage)<br />

Segregated bus lanes or bus-only roadways (km)<br />

Partly in pedestrian streets (km)<br />

Way 1<br />

(to the<br />

centre)<br />

Way 2<br />

(from<br />

the<br />

centre)<br />

6,9 6,9<br />

0 0<br />

5,8 6,2<br />

Mixed traffic (km) 1,1 0,7<br />

Location of bus lanes (km or %) : - center<br />

4,92 4,78 Two ways<br />

- kerb-side<br />

0,93 0,93<br />

- - contra flow<br />

N 0,3<br />

Type of bus lane : - one way<br />

- two ways<br />

N<br />

N<br />

0,4 0,62<br />

5,4 5,4<br />

Guided bus way (length in km) N N<br />

Dedicated central lane with and without central island<br />

types of protection from intrusion of other traffic<br />

Flexible dedicated lane (alternative in a one-way; alternative in concordance with<br />

the situation, with schedules; …)<br />

Hour of operation of bus lanes<br />

Bus lanes or dedicated lanes shared with other users<br />

- Tram lines<br />

- Conventional buses lines<br />

- Coaches<br />

- Taxi<br />

- Bicycle<br />

- HOV<br />

- Emergency vehicles<br />

5<br />

<br />

N<br />

N<br />

N<br />

N<br />

N<br />

N<br />

<br />

<br />

N<br />

N<br />

N<br />

N<br />

N<br />

<br />

Heightened<br />

plate form (14<br />

cm) with<br />

particular curb<br />

stones<br />

Except in a<br />

short section


Bus with High Level of Service<br />

Type of construction<br />

Type of surface material on running ways<br />

Different color<br />

Heavy<br />

structure<br />

High modulus<br />

asphalt with<br />

specific<br />

colour<br />

Grade-separated intersections (nb)<br />

N<br />

N<br />

At grade intersections (nb)<br />

Type of signalisation (at intersections, other,…)<br />

26 26 12<br />

Roundabouts<br />

crossed in the<br />

middle<br />

Tramway<br />

signals<br />

Specific Tunnels or specific bridges for the lane (km)<br />

N<br />

N<br />

Width of bus lanes: - one way min/max (m)<br />

- two ways min/max (m)<br />

Total length of feeder lines (km) (if applicable)<br />

3,5 / 4,5<br />

6 / 7,5<br />

8 bus lines<br />

6


Bus with High Level of Service<br />

Was road space capacity taken away (suppressed). If yes, how much and where?<br />

Other (describe) :<br />

<br />

Divided by 2 on the<br />

major part of the itinerary<br />

(high way converted in<br />

urban boulevard)<br />

Stations / Bus stop<br />

Number of stations 15<br />

Type of stations: - opposite<br />

- central<br />

- off set<br />

average station spacing (m)<br />

Number of stations with passing lanes<br />

14<br />

1<br />

500<br />

N<br />

Platform curbs : - height (cm)<br />

- type (shape, material)<br />

Platform: - length (m)<br />

- width (m)<br />

27<br />

bevelled, polished granite<br />

curb<br />

24<br />

3 More than 3 meters for<br />

one…<br />

Distinctive pavement treatment at station (concrete for instance) Percolated asphalt with<br />

concrete grout<br />

7


Bus with High Level of Service<br />

At-level boarding and alighting<br />

<br />

These stations are:<br />

- open station<br />

- closed station with pre-paiement<br />

Average horizontal and vertical gaps (cm) H : 5<br />

V : 5<br />

<br />

N<br />

Automatic mini ramp (30<br />

cm) at doors 2 and 3 to<br />

link the plate-form and<br />

the vehicle<br />

How many major stations, with interchanges ?<br />

Modal integration at these major stations : - P+R<br />

- bicycle parking<br />

- taxi stations<br />

- easy transfers<br />

- other (to be precise)<br />

Modal integration at terminal station : - P+R<br />

- bicycle parking<br />

- taxi stations<br />

- easy transfers<br />

- other (to be precise)<br />

Improvements to nearby public space<br />

Specific design of the stations (for a specific branding of the line)<br />

Pre-board fare collection at station : - ticketing vending machines<br />

- validation<br />

- fare control<br />

Dynamic information at station<br />

o type of screen:<br />

o destination<br />

o the waiting time<br />

o on disturbances (what and how)<br />

o other<br />

Comfort for the customers<br />

- is there shelters and seats at each station<br />

- is there lighting at each station<br />

- is the waiting space calculated in accordance to the ridership the<br />

8<br />

<br />

<br />

N<br />

<br />

<br />

<br />

N<br />

N<br />

<br />

<br />

<br />

<br />

<br />

N<br />

N<br />

<br />

<br />

<br />

<br />

<br />

Extensions planned<br />

On-time information<br />

Planned<br />

On-time information<br />

Treatment façade to<br />

facade<br />

The same specific design<br />

at all stations (dimension<br />

and shelters)<br />

One on each platform<br />

inspectors


Bus with High Level of Service<br />

station (precise if yes)<br />

Other services at station (describe)<br />

P+R : - number<br />

- number of spaces in total<br />

- is it a specific form of payment for the bhls user?<br />

N<br />

4<br />

1100<br />

They were full some<br />

months after the opening<br />

Other (describe) :<br />

Vehicle<br />

Is it a dedicated fleet?<br />

<br />

Number of vehicles (age average in years) 20 1,5 years<br />

Vehicle type and length (m) 18 m CNG articulated bus<br />

Vehicle capacity (seats / standing 4 pass/m2 / total))<br />

Specific design for this BHLS route<br />

37 s<br />

157<br />

total ?<br />

<br />

Max 110 pass/bus<br />

(reality) ?<br />

tram-like sliding<br />

doors<br />

Animated line diagrams<br />

Screens providing<br />

connection times with<br />

the other lines<br />

A closed area for the<br />

driver<br />

Mini exit ramp doors<br />

2 and 3<br />

Soft and indirect<br />

lighting<br />

Comfortable seats<br />

Insulation with doubleglazed<br />

windows<br />

Fuel type used in trunk vehicles CNG As all the bus fleet<br />

running in the network<br />

Level of emission regarding the Euro regulation (Euro 3, 4,…)<br />

Euro4<br />

Location of doors (left, right, both sides), width and number of doorways Right 3 full doors<br />

1 half door<br />

Multiple-door boarding<br />

<br />

Multiple-door alighting<br />

Percentage of low floor (without steps) 100<br />

height of floor above ground (in cm) 32<br />

Disabled people features (specify) Automatic ramp at doors<br />

2 and 3<br />

What is the number of wheelchair places per bus (1, 2 or more..) 2<br />

9


Bus with High Level of Service<br />

Ramp for wheelchairs (Electric or manual) Electric and systematic<br />

At which door is the ramp mounted (door 1 closest to driver) 2 and 3 Wheelchair places near<br />

door 2<br />

If you have electric ramps, of what type are they ? (classical with a long flap,<br />

or ,,mini-palletes”)<br />

mini-ramp (30 cm)<br />

Precision Docking System or type of guidance system, if applicable N Contact guidance :<br />

tire/granite curb<br />

on-board fare collection and verification (purchase on board, validation on board, N Validation on board. No<br />

role of the driver)<br />

role for the driver – on<br />

board inspectors<br />

Air conditioning / HVAC systems N Double glazed windows<br />

Dynamic information on board<br />

- type of screen:<br />

- next stop / terminus:<br />

- running time until terminus<br />

- disturbances<br />

- advertisements<br />

- waiting time of the next connected services of the trunk network<br />

- other:<br />

<br />

<br />

<br />

- Visual and sound next<br />

stop announcements<br />

- animated line diagrams<br />

- Screens providing<br />

connection times with<br />

other lines<br />

Number of feeder vehicles 20<br />

Year of last tender for HLS-vehicles 2005<br />

Size of tender in number of vehicles 20<br />

Ratio: price of one BHLS vs price of one CNG articulated 18m bus 1,2<br />

If a maintenance contract is included, for how long (years)<br />

If a guarantee period is included, for how long (years)<br />

Possibility to enter bikes in the vehicle<br />

Other (describe):<br />

N<br />

<br />

<br />

One year, when all<br />

problems solved<br />

Early in the morning and<br />

late in night – Sundays<br />

and summer holidays<br />

Intelligent Transportation Systems (ITS)<br />

( or operation management tools)<br />

System management through centralised control centre, utilising automatic<br />

vehicle location system (AVL) – (add information on technology)<br />

Is AVL used differently for the bhls line than the other bus lines ?<br />

High-quality customer information, e.g. :<br />

- clear maps at station<br />

- signage,<br />

- real-time information displays on board<br />

- real-time information displays at station)<br />

- web site<br />

10<br />

<br />

<br />

<br />

<br />

<br />

<br />

Common centre for tram<br />

and bus; Localisation<br />

with GPS, radio system<br />

with drivers, operators<br />

involved on perturbances<br />

information


Bus with High Level of Service<br />

Web or phone information system (real time)<br />

Is there a multimodal information system :<br />

- integration in the whole urban area ?<br />

<br />

<br />

<br />

Mobitrans<br />

Destineo<br />

Emphasis on prepaid fares with innovative technology<br />

- contactless systems<br />

- by mobile phone<br />

- other<br />

Where can the customers buy their tickets?<br />

Where do they have to validate?<br />

Fare- and physical-integration between routes and feeder services:<br />

- integration in the whole urban area ? <br />

Priority signal control at all intersections<br />

Driving aid signing for road crossings<br />

N<br />

N<br />

<br />

<br />

Paper magnetic tickets<br />

Outside the bus, at the<br />

station, like for the<br />

tram<br />

Inside the bus<br />

transponders that signal<br />

loop detectors (two times<br />

before, one time just after<br />

the crossing<br />

Enforcement control systems in order to protect the use of the dedicated lanes:<br />

N<br />

Security control systems<br />

- inside the vehicle<br />

- at station<br />

Collision warning systems (into the vehicle)<br />

Optic fibre along the line<br />

Integrated intermodal information<br />

Other (describe)<br />

<br />

<br />

N<br />

<br />

<br />

CCTV in buses and P+R<br />

CCTV at particular<br />

spots : 5 on the line<br />

Real time connexions<br />

information / waiting<br />

lights for feeder buses in<br />

interchange station<br />

Identity of the BHLS system<br />

Distinctive marketing identity for the system :<br />

- by a logo<br />

- by a name<br />

Distinctive bus among the other current lines<br />

Enhanced shelters :<br />

- with a distinctive brand ?<br />

- Is it done in accordance to the vehicles design?<br />

Distinctive colour for shelters and buses<br />

Key tools to protect in the long term the BHLS concept, the BHLS efficiency<br />

<br />

<br />

<br />

<br />

N<br />

<br />

<br />

Different colour and<br />

design<br />

Registered trademark<br />

11


Bus with High Level of Service<br />

Other (describe)<br />

After filling in this table, regarding your case studies, feel free to add and express some other specific<br />

components that at your mind have played or will play a key role in the system:<br />

3- The system performance ( 2 nd box)<br />

In terms of level of service / efficiency of the system<br />

If needed some<br />

explaination or<br />

comments<br />

Service span 19h30 From 5h am to 0h30<br />

am<br />

About the time table, possible web site link:<br />

http://www.tan.fr/<br />

Average peak headway per direction (minutes) 3’30<br />

Average non-peak headway per direction (minutes) 6’<br />

Average dwell time at stations (seconds) 15”<br />

Average commercial speed (km/h)<br />

- at peak hour<br />

- at off-peak if possible<br />

Are there point to point services or express services during the peak period (for<br />

commuters)?<br />

21<br />

21 23 on Sundays<br />

N<br />

Occupancy of P+R, B+R (availability of place until what time)<br />

Compliance of driver cars, taxis, bikes (respect of dedicated lanes):<br />

Other (describe)<br />

In terms of quality of service<br />

Is there a quality control in accordance with the European standard “EN<br />

13816” - June 2002 ?<br />

(the need to have an overview of the use of this standard)<br />

Indicators of regularity (reliability) that are used and their results (in terms<br />

of timetable)<br />

- about staying on schedule (or on headways):<br />

- about the running time variation (peak, off peak hours):<br />

(Precise how to measure these indicators, and the frequency of the<br />

measure, as well as the results)<br />

Are the travel times compared with car travel time ?<br />

12<br />

<br />

<br />

<br />

Services Quality NF<br />

EN 13816<br />

Punctuality criteria:<br />

Timetable : bus in [H ; H + 3min]<br />

Results achieved : 84% (on sundays)<br />

Regularity criteria<br />

Headways : bus in headways<br />

[h;h+2min]<br />

Good results achieved : 98% (week<br />

days)<br />

For more information see § 5.2 and<br />

report in annex


Bus with High Level of Service<br />

Indicators of availability that are used and their results (in term of vehicles<br />

X km or services)<br />

Quality control oversight<br />

- by an independent entity / agency ?<br />

- by the operator<br />

How are the main results?<br />

Passenger satisfaction measure<br />

- does it exist? What indicator?<br />

- How are the main results, evolution since the opening?,<br />

…<br />

- Customer complaints on this route:<br />

Is the measure of the quality reported each day (month, year) with<br />

transparency towards customers or public ? How ?<br />

Other (describe)<br />

<br />

<br />

<br />

<br />

N<br />

Part of criteria used in quality control<br />

In terms of services provided :<br />

99.95% in 2008 for the whole<br />

network<br />

AFNOR<br />

Punctual enquiries<br />

About the performance of the BHLS management<br />

Type of contract between operator and urban Authority and the way to<br />

manage the quality / performance targets<br />

Does exist “bonus / malus” in the contract?<br />

Is the operator specific for these lines ?<br />

with :<br />

- specific quality objectives<br />

- specific performances objectives<br />

Types and description of indicators used to measure the efficiency targets<br />

within the contract.<br />

Maintenance contracts<br />

- Who is responsible of the maintenance?<br />

o Infrastructure:<br />

o Buses<br />

o ITS:<br />

- Form of contract:<br />

<br />

N<br />

<br />

<br />

<br />

Public service delegation contract<br />

during 5 years.<br />

Quality criteria with 10 criteria<br />

monitored each<br />

One operator for the whole<br />

network<br />

As the other tramway lines<br />

Minimum requested : 90% on<br />

punctuality and regularity criteria<br />

described above.<br />

Objectif : 99%.<br />

See report in annex<br />

Same as the standard EN 13816<br />

« Service quality »<br />

See report in annex<br />

As a tramway line<br />

The operator itself<br />

Does the bus driver has customer oriented tasks ? (or closed cabin)<br />

Specific driver accreditation for the BHLS<br />

Drivers’ satisfaction with the actual driving conditions<br />

Independently operated and managed fare collection system<br />

Other (describe)<br />

N<br />

<br />

N<br />

Closed cabin<br />

For specific road signals and<br />

docking<br />

13


Bus with High Level of Service<br />

4- The system benefits (3 rd box)<br />

The benefits provided in terms of ridership<br />

If needed someexplaination or<br />

comments<br />

Is there a before and after evaluation report ?<br />

Average trips per day for the whole line:<br />

- ordinary weekday:<br />

- off-holiday period:<br />

System current daily ridership in passengers / km (P/k)<br />

- peak days<br />

- - annually<br />

25 000 + 25% for the two first years<br />

9,6<br />

7,1<br />

191 round trips/peak day<br />

757 834 km/year and 5 380 621<br />

passengers<br />

(2007)<br />

Real demand in one hour per direction (peak hour) 1900 /<br />

2000<br />

Number of passengers/m² in peak hour 3,4<br />

Main ingredients that bring new passengers<br />

Modal shift (cars to bus)<br />

In case the BHLS project improved a previous line, describe briefly this<br />

stage before, in term of level of ridership<br />

Efficiency, reliability, network<br />

organisation, road traffic<br />

constraints and P+R<br />

Around 30% of the Busway<br />

ridershift is coming from the car<br />

The benefits provided in terms of costs / revenues / safety... (for<br />

the decision makers)<br />

Is there a before and after evaluation report ?<br />

Total capital Cost (M€ TNI)<br />

- running ways<br />

- stations<br />

- vehicles (the fleet)<br />

- BHLS facilities (depot, workshop,…)<br />

- ITS<br />

- Other<br />

Average investment cost per KM<br />

Operating cost (€ x km) : in<br />

- the BHLS scheme operating costs:<br />

- the common bus operating costs:<br />

- the tram operating cost (if it exists):<br />

Be careful: we need to know in some words the content of this cost in order<br />

to have approximately a common definition of what is included in the<br />

operating costs, or<br />

Coverage of the operating cost (by the fares)<br />

- BHLS Revenue (all revenue)<br />

- BHLS operating cost<br />

Or by using the ratio trips / vehicle X km<br />

Fraud (gain or level of fraud – in %):<br />

- into the BHLS<br />

- into the whole network<br />

52<br />

9,2<br />

8 M€ /km<br />

All infrastructure costs<br />

20 vehicles<br />

? (drivers, maintenance and<br />

energy costs)<br />

Coming soon…<br />

2,3 M€<br />

?<br />

0,43€ / passenger<br />

Coming soon…<br />

14


Bus with High Level of Service<br />

Energy consumption per bus and per Km<br />

Energy consumption per passenger and per Km<br />

? Coming soon<br />

(+/- 78 m3 GNV/km)<br />

Safety (gain or level of safety) :<br />

- accidents per year<br />

- by category (death, serious injury, minor injury / damage only<br />

o inside the bus:<br />

o outside the bus:<br />

No death, but many falls<br />

inside the vehicle at the<br />

beginning, much less<br />

nowdays).<br />

One serious crash : the bus<br />

hit a motorcycle in a<br />

roundabout (disturbances<br />

during one hour)<br />

Security (gain or level of security for passengers and staff):<br />

- on vehicles<br />

- at station / stops<br />

In case the BHLS project improved a previous line, describe briefly this stage<br />

before, in term of cost<br />

Other (describe)<br />

The benefits provided for the customers / neighborhood (i.e.<br />

externalities)<br />

Are there any studies done comparing the situation before and after the BHLS<br />

implementation ? (in case, provide the references and shortly the main conclusions)<br />

Fees (ticket price) – single ticket in € 1,30 Most of the users are<br />

subscribers<br />

Average travel time (comparison with the car traffic): - by bus<br />

19min In peak hour<br />

- by car<br />

20 to 45<br />

Impact on the neighbourhood<br />

- availability of parking<br />

- increase of housing<br />

- shopping / economical activity<br />

- …<br />

Environmental benefits, such as<br />

- noise<br />

- pollution, … (if available)<br />

In case the BHLS project improved a previous line, describe briefly this stage<br />

before<br />

Other (describe)<br />

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Bus with High Level of Service<br />

5- weakness and strength” of the whole approach of the system<br />

This paragraph should highlight the main weaknesses and strengths (or success factors) regarding all phases of the<br />

project in order to point the relevance of some components / organisation choice / design choice / … that play or could<br />

play a main role into the objectives achievement;<br />

5.1 On the urban / governance context<br />

The Busway project has been manage by <strong>Nantes</strong> Metropole exactly as a tramway project, dealing at the same<br />

time, step by step, with all components of the system. <strong>Nantes</strong> Metropole is in charge of PT, infrastructure and<br />

urbanism as well.<br />

This comprehensive approach of the « system » was very important and implies that vehicles, stations, traffic<br />

lanes, line identification and operating methods are dealt with in a coherent and sustainable manner. All<br />

studies were managed by an alone unit “mission Busway”<br />

This Busway was designed like the other tram lines, the main structuring network, which meets the same<br />

specific requirements in terms of efficiency and performance.<br />

One other success factor was the high politician support during all steps of the project; it was not easy (much<br />

more difficult than for the previous tram lines) to sell this new Busway to the concerned communities,<br />

whereas almost all other communities have a tram system that can be much more attractive and beautiful<br />

(with grass running ways for example)… hence one argument was that this Busway can easily be converted<br />

into a tram line inside the same space but when the ridership will achieve a sufficient level; The fear to get a<br />

“low level” tram seems now to disappear after the Busway opening.<br />

The urban context was rather easy, inside a wide space, except for two part, the terminus in the centre, into a<br />

protected ancient square (bad approach to the platform), and a narrow street outside the centre where a short<br />

one way dedicated section could be designed, given always the same efficient priority to the Busway.<br />

On an other hand, this project has decreased lot of car space, that engendered lots of difficulties during the<br />

works phase such as a higher congestion around this project.<br />

5.2 On technical choices of the whole system regarding the performance / benefits expected<br />

To achieve regularity and speed:<br />

The line reaches the same very good regularity as the tram lines due to the high level infrastructure.<br />

The operating speed is a little higher as expected (20 km/h was planed) : from 21 up to 23 km/h in<br />

off peak hours.<br />

One of the main reasons are the way to give the priority through each roundabouts with the same<br />

signalisation that have the tram, <strong>Nantes</strong> is a “roundabout” city.<br />

According to the standard,<br />

o the punctuality criteria is that your bus, to be on time, should leave the stop at [H – 59s ; H + 3min]<br />

when the line is monitored by timetable (on sundays with low frequency) : the results achieved are<br />

from 78,5% up to 87,8% of passengers are concerned “on time”.<br />

o The regularity criteria is that the bus, to be on time, should run in [h;h+2 min] when the line is<br />

monitored by headways (on week days with high frequency). The results achieved are much better,<br />

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Bus with High Level of Service<br />

from 97,1% up to 97,6% of passengers are concerned “on time”. Those week days are the ‘pink days’<br />

into the table below. There are also green days on saturdays and blue days for sundays.<br />

The following table summarize the results for the whole year 2008 and the first trimester of 2009. The grey<br />

column shows the average (very good results : over the requested level of 90%), much more close to the<br />

“week days” results, as there are much more bus journeys into these days.<br />

The results are very good on week days, but less good on Sundays, because it seems more complicated to<br />

have busses on time when there is one bus every 15 minutes than to have the right headway between them<br />

when this headway is 4 or 5 minutes.<br />

Pink<br />

Week days<br />

Green<br />

Saturdays<br />

and holidays<br />

Blue<br />

Sundays and<br />

bank<br />

holidays<br />

Total<br />

Trimestre<br />

Results of the 4 last quarter 97,2% 96,7% 78,5% 96,7% 96,7%<br />

3rd quarter<br />

2008<br />

July 91,8% 97,4% 96,3% 92,7%<br />

August 95,1% 98,4% 94,5% 95,5%<br />

September 97,8% 99,0% 89,3% 97,7%<br />

96,0%<br />

Results of the 4 last quarter 97,1% 97,6% 80,9% 96,8% 96,8%<br />

4th quarter<br />

2008<br />

October 97,9% 97,3% 88,6% 97,6%<br />

November 98,3% 99,1% 96,4% 98,3%<br />

December 95,7% 91,4% 88,7% 95,1%<br />

97,0%<br />

Results of the 4 last quarter 97,1% 97,3% 83,6% 96,9% 96,9%<br />

1st quarter<br />

2009<br />

January 98,8% 99,6% 91,9% 98,7%<br />

February 98,7% 99,1% 82,2% 98,3%<br />

March 98,9% 97,6% 93,2% 98,6%<br />

98,5%<br />

Results of the 4 last quarter 97,6% 97,9% 87,8% 97,4% 97,4%<br />

Results about the regularity criteria data of the Busway, line 4.<br />

For more details about these operating issues, see the report in annex.<br />

To have the convenient vehicles capacity<br />

The line quickly drew substantial ridership, increasing from 17,000 users per day when it went into service,<br />

to 21,000 after four months and 26,500 after two years. The park-and-ride lots are always full, so that<br />

extension projects were done.<br />

Hence, we observe much more clients than expected. Owing to crowding at peak hours, the frequency has<br />

been brought down to 3-1/2 minutes in September 2007 (with the same fleet, as the speed was higher as<br />

expected). After that, larger capacity vehicles may be required in a shorter time than expected, such as biarticulated<br />

vehicles (24,5m). The route may also eventually be converted to a tramway line.<br />

To reach a good safety level:<br />

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Bus with High Level of Service<br />

Drivers of private cars respect the dedicated lane, and they also understand and respect the traffic signals (the<br />

same as other tram lines). No major accident have been registered to date (only one), but a few passengers<br />

injuries have occurred inside the vehicles because of stronger breaks as buses are running faster (more than<br />

into tram or the common buses).<br />

It was rather difficult to convince the road safety Ministry to apply the tramway signalization to the Busway<br />

(non guided bus) as they want to maintain the same very good safety that can be observed for public<br />

transportation; a safety impact assessment have been made by end 2008, showing finally very good results<br />

regarding safety.<br />

One safety weakness can be observed at stations, due to the advertising faces on shelters which mask the<br />

visibility of the passengers, while they get out crossing the car lane, there is also a lack of understanding for<br />

car drivers in station (pavement color change).<br />

To reach a good level of investment costs:<br />

Infrastructure: 50 M€ HT for 7 km, that includes studies / design, running ways, park and ride / stations, road<br />

works joined to the project, system and operating tools.<br />

Rolling stock: 9,2 M€ HT for the 20 specific Natural Gas articulated buses.<br />

Hence the cost average per KM reaches at 8 M€ /km, that is around 3 time less than for a tramway project.<br />

6- The main key findings (or lessons learnt) during this project<br />

This kind of BHLS systems (i.e. “the bus like a tram” concept) costs one third of a tram, with a similar nice<br />

and central implementation, that enhance all the district that have been crossed.<br />

This kind of project:<br />

1) play a role of a great “urban” structuring route, exactly like a tram line<br />

2) is strongly identified, and cannot be seen as a common bus line<br />

3) due to the infrastructure, provide a very good comfort, even if it is a little bit below the other trams<br />

(we are always in a bus…)<br />

4) is limited in capacity, in comparison with the tram (due to its length not limited at 24m)<br />

5) is limited in speed (20km/h) due to limited spacing (500m) into urban areas with no grade<br />

separated crossings.<br />

This project was a good experiment for testing these innovations:<br />

- perfect dockings without a guidance system, that need :<br />

o specific design for straight approach of 20 meters long before the station<br />

o specific bevelled polished granite curbs on which tyres can run against without risk of<br />

damage; however slightly higher abrasion of tires have been observed,<br />

- the mini ramp (30 cm long) with automatic and systematic exit at two doors : however it works well<br />

only at the second door only. It provides really a perfect level of accessibility for all.<br />

- The roundabout design crossed straight by the buses like a tram, that give to the bus a very good<br />

level of efficiency: cars are stopped during 15 / 20 s at each bus demand. These roundabouts should<br />

stay rather “small” so that they stay suitable for pedestrian.<br />

- on board real time information inside the Busway arriving at interchange station (waiting time of the<br />

next tram arriving at the next interchange)<br />

Evolution that can be forecasted / requested after such experiment (As for the tram, the Busway have no<br />

pedestrian marks for crossing all along the Busway lanes, only in case of traffic lights):<br />

18


Bus with High Level of Service<br />

- Such buses implemented BHLS can have the same priority regulation than the tram have with all<br />

other modes (priority on the left, on the right, …) - not yet into the road regulation.<br />

The key-components that provide the efficiency of the system:<br />

- The good level of Right-of-Way all along the route, very well implemented in the middle as much as<br />

possible.<br />

- The wide and always well accessible station that provide an efficient interface “Bus / platform” and<br />

“platform / urban space” as well.<br />

- The perfect priority level through roundabouts, the bus always the first at other crossings as well.<br />

- The ticketing system, as no tickets are sold by the drivers<br />

- The very good identification of the whole system ( bus / station / running ways / name branded /<br />

passenger information)<br />

The weaknesses of the system that can be pointed:<br />

- The bus has not the same priority than a tram has ; then, in case of a breakdown of signalisation, the<br />

Busway has not the total priority through roundabouts, and other crossings as well.<br />

- The docking system cannot work very well in case the bus cannot be lined up 20 m straight before<br />

the stop.<br />

- The damage on tires / the cost of the ramp due to the docking objectives<br />

- The comfort of bus going down at station arrivals, due to the design choices (same level for station<br />

and road environments)<br />

7- For more information (list of assessment documents, links,…)<br />

To have some more details :<br />

o<br />

o<br />

on regularity analysis issues with more graphs, and other operation issues: the Report of the<br />

Busway visit (3 days with the local authority <strong>Nantes</strong> Metropole and the operator Semitan - 27-29<br />

April 2009) written by Antoine Oser - May, 26 th of 2009.<br />

The literature that explains the different configurations of Right-of-ways chosen, with the priority<br />

scheme implemented at intersection (made by D. GARRIGUE & R. BÉLOUARD (<strong>Nantes</strong><br />

Métropole, France)<br />

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