bus & paratransit conference & international bus roadeo / bus rapid ...

Monday
system. Transportation services are sometimes fragmented
and/or duplicative creating inefficiencies for customers
and extra costs for programs needing transportation.
Additionally, transit services may stop at jurisdictional lines
and not connect with other modes or jurisdictions.
Professionals in transportation services as well as human
services have not been able to create transportation options
to meet the needs of these consumer groups. It is time
to put the pieces of this puzzle together to make a picture
of rides for those who need them. Mobility management
addresses this need in a relatively non-threatening manor for
both traditional public transit and the automobile industry.
TA R G E T A U D I E N C E Human service coordination
professionals, transit providers, transit managers for all of
the different services, MPOs.
CEUs 1.3 and CERTIFICATE OF COMPLETION awarded upon
completion of Parts 1 & 2 of the course.
There is no separate registration fee required; however
NTI requested that you pre-register so materials may be
prepared for each person. Please confirm your registration
at the APTA registration desk. On-site registration is limited
to a space-and-materials-available basis.
Ins t ruc t or
• Jim McLary, senior instructor, National Transit Institute Rutgers,
The State University of New Jersey, New Brunswick, NJ
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monday
Customer Service Challenge
2:15 - 3:45 p.m.
Grand Ballroom C, Level 2
A lively contest showcasing exemplary bus operator
customer service skills.
Back by popular demand! Join us as the industry’s very best
bus operators face-off in a contest to test their customer
service skills at this lively and entertaining event. Come one,
come all to see who walks away with the title of transit’s
“top ambassador!”
Hos t
• Thomas J. Costello, vice chair-marketing and communications,
APTA, and assistant managing director, Champaign-Urbana Mass
Transit District, Urbana, IL
Federal Transit Administration
Ridership Awards
2:15 - 3:45 p.m.
Grand Ballroom A, Level 2
The Federal Transit Administration’s (FTA) “Success in
Enhancing Ridership Award” will be presented to the
winners by FTA executive leadership. The awards recognize
transit providers who tried fresh approaches to boost
their ridership with initiatives implemented between 2006
and 2007. In addition to netting more passengers, the
new techniques must also have had the potential to be
successfully implemented by other transit systems. Awards
are based on the creativity of the initiatives and on the
magnitude of the ridership gain. Consideration was given to
the financial impacts of the initiatives with preference given
to revenue-neutral or revenue enhancing efforts.
P r e siding
• Robert J. Tuccillo, associate administrator for budget and
policy/chief financial officer, Federal Transit Administration,
Washington, DC
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