bus & paratransit conference & international bus roadeo / bus rapid ...

Bus & Paratransit Conference
& International Bus Roadeo /
Bus Rapid Transit ConferencE
MAY 1-6, 2009 : Seattle, WA
Sheraton Seattle & Westin Seattle
quality transit -- now

Greetings
As host of the 2009 APTA Bus & Paratransit
Conference & International Bus Roadeo/Bus Rapid
Transit Conference, we would like to extend a warm
welcome to Seattle and the Pacific Northwest.
APTA has put together a great conference program that highlights
the best of what is happening in our industry. We hope you will
take advantage of the many educational sessions that are offered
and that you find the learning experience to be worthwhile. We at
King County Metro would like to personally invite you to visit with
our staff on the technical tours so that we can share information
and learn from each other. We also look forward to seeing some of
the world’s best transit operators and bus mechanics compete in
APTA’s International Bus Roadeo on May 3.
Along with attending the roadeo and conference activities, we hope
that you find time to relax, enjoy your stay, and explore all that the
surrounding Puget Sound area has to offer. Seattle is a beautiful
city surrounded by snowcapped mountains and sparkling blue
water. The region’s moderate climate encourages many year round
outdoor activities such as sailing, whale watching, and hiking. Near
the Elliott Bay waterfront in downtown Seattle is Pike Place Market,
the nation’s oldest continually operating farmer’s market, which is a
maze of booths offering everything from fresh fruit to fine art. A few
blocks south of Pike Place Market is Pioneer Square, the city’s oldest
district, which features sidewalk cafes, art galleries, restaurants
and parks. On the north end of downtown is the Seattle Center, a
74-acre complex built for the 1962 World’s Fair that is the site of
Seattle’s most famous landmark, the Space Needle.
Of course, we hope that you will also explore our Metro bus
system. King County has an abundant and complex transit
environment. Along with Metro’s electric trolleys and hybrid
articulated buses, we are proud to operate the City of Seattle’s
Lake Union Streetcar and we will soon be operating Sound
Transit’s Link light rail system. When you’re out enjoying the sights,
be sure to check out the Downtown Seattle Transit Tunnel, which
will feature joint bus-light rail operations starting this July.
We at King County Metro are pleased to be your host and we
look forward to seeing you.
Sincerely,
Kevin Desmond
General Manager
King County Metro Transit

Monday
Conference Hotel Information
Sheraton Seat tle
1400 Sixth Avenue
Seattle, WA 98101
Tel: 206.621.9000
Fax: 206.621.8441
Westin Seat tle
1900 Fifth Avenue
Seattle, WA 98101
Tel: 206.728.1000
Fax: 206.728.2259
APTA’s Vision Statement
Be the leading force in advancing public transportation.
APTA’s Mission Statement
To strengthen and improve public transportation, APTA
serves and leads its diverse membership through advocacy,
innovation, and information sharing.
APTA’s Polic y on Diversit y
APTA recognizes the importance of diversity for conference
topics and speakers and is committed to increasing the
awareness of its membership on diversity issues. APTA
welcomes ideas and suggestions on how to strengthen its
efforts to meet these important diversity objectives.
Thank You To Our Sponsors
• Allison Transmission
• APTA Business Members
• Bendix Commercial Vehicle Systems
• Cummins Inc.
• GFI GENFARE
• Motor Coach Industries, Inc.
• New Flyer
• NOVA BUS
• Ricon Corporation
• StrataGen Systems, Inc.
• Thermo King Corporation
• Truck Trailer Transit
• Vapor Bus International
• Vigil Systems, Inc.
• Voith Turbo Inc.
Conference Host Thank You
APTA thanks King County Metro Transit for its outstanding
efforts as the host of this year’s Bus & Paratransit Conference
& International Bus Roadeo/Bus Rapid Transit Conference.
We greatly appreciate the support of General Manager
Kevin Desmond and his staff in planning this event.
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3

S h e r at o n s e at t l e F l o o r P l a n s
Level 3
Level 2
APTA Registration
Moderators/Speakers
& A/V Preview Room
Level 1
4 5

Monday bus roAdeo
Schedule At-A-Glance
Roadeo activities are being held in the Westin Seattle,
unless otherwise noted.
R O A D E O C O M P E T I T I O N L O C AT I O N
King County Metro Transit Safety and Training Center,
11911 East Marginal Way South, Tukwila, WA, 98168-5122.
THURSDAY, APRIL 30
4 - 6 p.m. Roadeo Registration
& Host Information Desk,
Cascade Foyer North, Mezzanine Level
FRIDAY, MAY 1
1 - 6 p.m. Roadeo Registration
& Host Information Desk,
Cascade Foyer North, Mezzanine Level
3 - 4:30 p.m. International Bus Roadeo Committee
Meeting, Cascade 1, Mezzanine Level
6 - 8 p.m. Roadeo Mechanics Orientation,
Grand Ballroom 1, Grand Level
6:30 - 8:30 p.m. Roadeo Operators Orientation,
Cascade 2, Mezzanine Level
8:30 - 9:30 p.m. Roadeo Pre-Trip Inspection Refresher,
Cascade 2, Mezzanine Level
SATURDAY, MAY 2
7 - 9 a.m. Roadeo Registration
& 1 - 2 p.m. & Host Information Desk,
Cascade Foyer North, Mezzanine Level
8 a.m. - 5 p.m.
 Roadeo Operators Driving Course
Practice, King County Metro Transit Safety
and Training Center
9 a.m. - 12 p.m. Roadeo Mechanics Training,
& 1 - 4 p.m. Cascade 1 & 2, Mezzanine Level
SUNDAY, MAY 3
7 a.m. - 5 p.m. INTERNATIONAL BUS ROADEO
COMPETITION, King County Metro Transit
Safety and Training Center
9 a.m. - 3 p.m. Technical Tour (See page 20.)
7:30 - 9 p.m. Roadeo Swap Meet and Reception
(open to Roadeo registrants),
Grand Ballroom 1 & 2, Grand Level
6
MONDAY, MAY 4
8:30 - 10 a.m. International Bus Roadeo Committee
Debriefing Meeting, Cascade 1,
Mezzanine Level
8:30 a.m. - 5:30 p.m. Conference Sessions/Training
Sessions for Operators & Mechanics,
Sheraton Seattle (See pages 25-44.)
2:15 - 3:45 p.m. Customer Service Challenge, Grand C,
Level 2, Sheraton Seattle (See page 35.)
TUESDAY, MAY 5
8 - 11:15 a.m. Conference Sessions/Training Sessions
for Operators & Mechanics, Sheraton
Seattle (See pages 47-53.)
2 - 5:30 p.m. Technical Tours (See pages 57, 58 & 63.)
2:15 - 3:45 p.m. Conference Sessions (See pages 59-66.)
& 4 - 5:30 p.m.
7 - 9:30 p.m. International Bus Roadeo Awards Banquet,
Grand B-D, Level 2, Sheraton Seattle
(See page 68.)
General Information
Bus operators and mechanics from transit systems across
North America participate in separate competitions, which
showcase their skills in safe driving and vehicle maintenance.
The Operator Competition includes events such as judgment
stops, turning, and clearing obstacles. The Mechanic
Competition requires skills in the identification of defects in
engine, transmission, brake, and HVAC modules. The pre-trip
inspection for operators and multiplex troubleshooting for
mechanics are incorporated as scored events.
Roadeo Grand Champion Award and roadeo
events sponsored by Allison Transmission; Bendix
Commercial Vehicle Systems; Cummins Inc.; Motor
Coach Industries, Inc.; New Flyer; Thermo King
Corporation; Truck Trailer Transit; Vigil Systems, Inc.;
and Voith Turbo Inc.
(Continued)
7

Monday bus roAdeo
Location & Travel Information
The roadeo is being held at the King County Metro
Transit Safety and Training Center, 11911 East Marginal
Way South, Tukwila, WA, 98168-5122. Total travel time
from the Westin and Sheraton Hotels to the roadeo site is 25
minutes. King County Metro is providing round-trip express
service daily between both hotels and the roadeo site. On
Saturday, the service begins at 7 a.m. for competitors. On
Sunday, the service begins at 6 a.m. for competitors and
6:30 a.m. for spectators. Limited parking is available at the
roadeo site. Maps and directions are available at the roadeo
and conference registration desks.
Customer Service Challenge
For the fourth year, the Customer Service Challenge joins
the traditional Operator and Mechanic Competitions. The
event allows bus operators to test their customer service
skills in some distinctive customer interface scenarios.
(See page 35 for details.)
Conference Sessions/
Targeted Training Sessions
As part of the conference, not only are all traditional
conference sessions and activities open to the roadeo
participants, but targeted training sessions are also offered.
These sessions include topics such as: route planning for
operators, defusing hostile situations, fitness for duty, new
gadgets on the bus, troubleshooting, preparing to supervise,
and balancing work and life.
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Monday
General Information
Registration Desk
Name badges are required for admission to all scheduled
conference activities. The registration desk, located in the
Aspen Room, Level 2 in the Sheraton Seattle, is open
the following times:
• Saturday, May 2
• Sunday, May 3
• Monday, May 4
• Tuesday, May 5
• Wednesday, May 6
1 - 5 p.m.
7:30 a.m. - 6 p.m.
7 a.m. - 5:30 a.m.
7:30 a.m. - 5:30 p.m.
8 a.m. - 2 p.m.
Conference tote bags compliments of NOVA BUS.
Conference badge lanyards compliments of
Motor Coach Industries, Inc.
Please Wear Your Badge
Name badges are required for all business sessions, committee
meetings, meal functions, receptions, and technical tours.
Please cooperate by wearing your badge at all times.
Dress Code
To enhance the down-to-work nature and purpose of the
conference, the organizing committee encourages a casual
dress code at all events.
Cell Phones
As a courtesy to other attendees, please turn off cell phones
during committee meetings and business sessions.
Conference Proceedings
New this year, each paid registrant will receive online access
to the conference proceedings as part of the conference
registration fee. This added member benefit, available after
the conference, will afford members universal access to
some of the most important technical research advancing
the industry presented at the conference. In making this
departure from the CD-ROM, APTA continues its mission
and commitment to “Going Green.”
(Continued)
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11

General Monday Information
Look for the Star (*)
Session presentations included in the conference
proceedings are annotated in the program with a star (*)
printed after the speaker’s/author’s name. APTA thanks
the authors for their time and efforts in making these
proceedings possible.
Q U E S T I O N S ? Contact APTA’s Starleetah Gaddis at
202.496.4338 or sgaddis@apta.com.
APTA Offers Credentialing Sessions
APTA has received approval from the American Institute
of Certified Planners (AICP), the professional institute of
the American Planning Association, to award Certification
Management (CM) credits tailored to the needs of new
and experienced planning officials at the 2009 APTA Bus
& Paratransit Conference & International Bus Roadeo/Bus
Rapid Transit Conference.
Each of the following conference sessions offers 1.5 credit
hours:
• Building Sustainable Communities with Partnership
(See page 42.)
• Transit Facility Design — Sizing it Right (See page 79.)
• BRT, Land Use, and Ridership (See page 84.)
Sign-in sheets will be available at each session to record
attendance, or AICP members can log in to their online
CM logs to record the credits they’ve earned.
Q U E S T I O N S ? Contact APTA’s Starleetah Gaddis at
202.496.4338 or sgaddis@apta.com.
Transportation from Downtown
Seattle to SeaTac Airport
Public transportation is available between downtown
Seattle and SeaTac Airport and other destinations within
King County.
Information on traveling on King County Metro Transit to or
from SeaTac Airport can be found at http://transit.metrokc.
gov/. Click on the Regional Trip Planner link to get specific route
information. Additional information on using Metro follows.
Taking Metro Transit from
downtown Seattle to SeaTac Airport
During weekdays when the Downtown Seattle Transit
Tunnel is open (5 a.m. to 7 p.m.), catch the route 194 going
to SeaTac Airport at the Westlake Center tunnel station. Bay
C. Entrances to the Westlake Center tunnel station are at
6th Ave. & Pine St. (just outside Nordstrom) and 3rd Ave. &
Pine St. (just outside Macy’s). When the Downtown Seattle
Transit Tunnel is closed (evenings and weekends), catch
the route 194 at 4th Ave. & Stewart Street (near the Westin
Hotel) or 2nd Ave. & Pike St. or 2nd Ave. & Seneca St.
On weekdays 8 a.m. to 6 p.m., the route 194 operates at
15 minute intervals and gets you to the airport in about 30
minutes. The route 194 leaves downtown Seattle 5:16 a.m.
to 10:02 p.m. weekdays; 4:45 a.m. (from 2nd Ave. and Pike
St.) to 9:46 p.m. on Saturdays; and 4:45 a.m. (from 2nd Ave.
& Pike St.) to 6:49 p.m. on Sundays.
King County Metro Transit’s
Accessible Bus and Van Services
King County Metro Transit (Metro) is committed to
providing King County residents and visitors with valued
transportation services, and our services extend to
customers with special needs due to age or disabilities.
Metro provides Access Transportation paratransit service
for qualified customers, and 100% of Metro buses are
accessible. We offer accessible online trip planning and a
variety of accessible means to interact and use our services.
If you will be needing Metro’s complimentary ADA Paratransit
service called ACCESS and have previously registered with
the service as a visitor, please feel free to contact the ACCESS
rideline at 206.205.5000 to book, confirm, or cancel your
rides at least one day in advance. If you have not previously
registered but will require this service, please contact
206.205.5000 and press 4 & 2 to be transferred to ACCESS
Customer Service. Identify yourself as a conference attendee
and they will take care of your transportation needs. Also, feel
free to contact ACCESS Customer Service if you have any
questions regarding the program.
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General Monday
Information
For more information about Metro’s Accessible Services
and eligibility requirements, visit Metro’s web site at http://
transit.metrokc.gov/tops/accessible/accessvan.html.
Q U E S T I O N S ? Contact King County Metro Transit’s
Tricia Barbachan at 206.205.6496 or tricia.barbachan@
kingcounty.gov.
Host Information Desks
King County Metro Transit has general information desks in
the APTA registration areas, Aspen Room, Level 2 in the
Sheraton and Cascade Foyer North, Mezzanine Level in
the Westin. King County Metro staff is available to answer
questions you may have regarding local sites, restaurants,
social and cultural activities, and to provide transportation
information and maps. The host information desks are open
the same hours as the APTA registration desks.
Be sure to make use of your complimentary transit pass,
good for all King County Metro Transit services, during the
conference. There are plenty of fun things to see and do in
Seattle. Check your conference registration materials for a
special brochure about popular destinations and activities.
Discounted Baseball Tickets
APTA has arranged for discounted tickets to two Mariners
games. The games are Saturday, May 2 at 6:10 p.m. against
the Oakland A’s ($27) and Monday, May 4 at 7:10 p.m.
against the Texas Rangers ($25). You can purchase the
tickets through the link posted on the Bus & Paratransit
Conference & International Bus Roadeo page on APTA’s
web site, www.apta.com. The cut-off date is April 30 for
Saturday’s game and May 1 for Monday’s game.
Business Member Resource Room
APTA’s business members are hosting a networking and
resource room, Douglas Room, Level 2 in the Sheraton
Seattle, for conversation and connections. The resource
room is the place to discuss procurement opportunities,
learn about APTA’s resources that can help you do business,
and to enhance relationships and partnerships that can lead
to new business opportunities.
14
The resource room will be open 8 a.m. to 5 p.m. Monday
through Wednesday during the conference. Public agency
procurement officials and procurement officials from
APTA’s vehicle manufacturers, major suppliers, and A/E
firm members have been invited to participate in the
resource room. It’s a great place to learn about upcoming
business opportunities and how to reach the people who
make procurement decisions at public agencies. It’s also
a great opportunity to discuss contracting and teaming
opportunities with APTA private sector members.
Business members will be present to talk about how they
have maximized their return on their investment in APTA
membership and how their bottom-line benefited from
being an active member in APTA. Mark your calendar to
stop by the Business Member Resource Room while you
are in Seattle!
Moderators/Speakers
& A/V Preview Room
Fremont Room, Level 3 in the Sheraton Seattle has
been reserved daily from 8 a.m. to 5 p.m. Sunday through
Tuesday, and 8 a.m. to 2 p.m. Wednesday. Moderators are
encouraged to use this room to meet informally with their
speakers to go over last-minute details prior to the start of
their sessions.
The room is equipped with a LCD projector. Moderators and
speakers may use this room any time during the conference to
preview their PowerPoint presentations. Technical assistance
is available by contacting the APTA registration desk.
National Transit Institute (NTI)
Training Courses
APTA is very pleased to offer training courses delivered
by NTI again this year during the conference. There is no
additional fee to attend; however, you must pre-register
if you plan to attend any of the courses. Please refer to
pages 26 & 33-34 for course and registration information.
Scheduled courses include:
•
 Understanding the ADA
•
 Coordinated Mobility: A Unified Transportation
Management Solution
15

General Monday Information
TCRP Reports
Please note the listings for the various Transit Cooperative
Research Program (TCRP) documents that are relative to
the content of the session. Look for the following codes
(plus corresponding numbers) at the end of the session
description.
CD = CD ROM
LRD = Legal Research Digest
R = Report
RRD =
Research Results Digest
S = Synthesis
For more information, or for other documents, please stop
by the TCRP Information Center, located in the Grand
Ballroom Foyer, Level 2 in the Sheraton Seattle, from
Monday through Wednesday. You may also visit the TCRP
web site at www.tcrponline.org.
ABOUT THE SESSION
AND TRAINING ROUTES
Select technical sessions and training courses from
ten “routes” of study where you’ll hear experts in the
industry share best practices and effective solutions.
Check these “signs” throughout the program to make
sure you’re on the right route!
BRT
A
B
C
D
e
f
G
h
Bus Rapid Transit Conference
Accessibility
Service Planning & Marketing
Safety & Security
Operations/Maintenance/Management
Sustainability
Workforce Development
Business Practices
Technology
saturday, MAY 2
COMMITTEE MEETINGS
Committee meetings are being held in the Sheraton
Seattle, unless otherwise noted, and are open to all
interested APTA members.
9 - 10:15 a.m.
Diversity Council
Issaquah, Level 3
Chair, Mattie P. “M.P.” Carter
12 - 5 p.m.
APTA System Safety Seminar
Grand Ballroom A, Level 2
If you have responsibilities for operations safety or safety
management, then you will want to attend the annual
System Safety Seminar. The interactive seminar will focus
on the latest issues and resources impacting safety and
emergency preparedness in transit operations and will
provide an opportunity to share and learn about effective
practices being developed and applied in our industry. The
seminar is sponsored by APTA’s Bus Safety Management
Program for the benefit of all management personnel.
1 - 3:30 p.m.
Business Member
Programs Committee
Cedar, Level 2
Co-chairs, Gordon A. Nevison & Jerome C. Premo
1 - 5 p.m.
• APTA Registration Desk
• Host Information Desk
Aspen, Level 2
t
Technical & Supervisory Training
• Roadeo Operators & Mechanics Courses
• National Transit Institute (NTI) Courses
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Monday saturday
3:30 - 5 p.m.
Business Member Liaison
& Outreach Committee
Cedar, Level 2
Chair, David W. Mikoryak
6 p.m.
Human Resources Committee
(Dutch-treat dinner; meet in the Sheraton lobby at 5:45 p.m.)
Chair, Mary Ann Collier
sunday, MAY 3
7 a.m. - 5 p.m.
INTERNATIONAL BUS
ROADEO COMPETITION
King County Metro Transit Safety and Training Center
11911 East Marginal Way South, Tukwila, WA, 98168-5122
(See pages 6-8 for details.)
7:30 - 9 a.m.
Business Member Government
Affairs Committee
Juniper, Level 2
Co-chairs, Cliff Henke & David L. Turney
7:30 - 9:30 a.m.
Bus & Paratransit CEOs Committee
Grand Ballroom A, Level 2
Chair, Paul J. Ballard
7:30 a.m. - 6 p.m.
• APTA Registration Desk
• Host Information Desk
Aspen, Level 2
8 a.m. - 5 p.m.
• Moderators/Speakers
& A/V Preview Room
Fremont, Level 3
• TCRP Information Center
Grand Ballroom Foyer, Level 2
8:30 - 10 a.m.
Workforce Development
Subcommittee
Issaquah, Level 3
Chair, Barbara K. Gannon
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Monday Sunday
TECHNICAL TOUR
South Base Operations and
Vehicle Maintenance Facility
9 a.m. - 3 p.m.
King County Metro Transit (Metro) is excited to host tours at
its South Base operations and maintenance facility. One-hour,
guided tours will be conducted throughout the day. Each
tour will include a visit to the South Base Operations facility
and the South Base vehicle maintenance shop.
Metro is also encouraging all roadeo participants to visit
the South Base maintenance shop any time of the day on
Sunday, to spend one-on-one time with their technicians.
Operating a fleet of 269 buses, the South Base facility runs
one million miles per month using Gilligs and New Flyers,
including high floor, low floor, articulated, and standard
coaches. Talk to technicians about working on hybridelectric
buses and learn from those who do it every day.
The technicians will share information and answer questions
about CAT, Cummins, Allison, Voith, Meritor, M.A.N.,
Thermo-King, Vansco, and Allen Bradley.
The walking tours depart from and return to the registration tent
at the roadeo competition site. (See page 6 for site location.)
9 - 10:30 a.m.
Business Member Business
Development Committee
Juniper, Level 2
Chair, Jeffrey Wharton
Sunday
10 a.m. - 12 p.m.
Subcommittee on Older Adult
Transportation (Access Committee)
Metropolitan A, Level 3
Chair, Rosemary B. Gerty
10 a.m. - 1:30 p.m.
Bus Safety Committee
Grand Ballroom D, Level 2
Chair, Thomas M. Greufe
10:30 a.m. - 12 p.m.
• Labor Relations Subcommittee
Issaquah, Level 3
Chair, Z. Wayne Johnson
•
Business Member
Procurement Committee
Juniper, Level 2
Chair, Michael P. Melaniphy
12 - 2 p.m.
Research & Technology Committee
Grand Ballroom A, Level 2
Chair, Jonathan H. McDonald
1 - 2 p.m.
Leadership APTA Alumni Group
Issaquah, Level 3
Chair, Joel M. Volinski
9 - 11 a.m.
Communications Subcommittee
Willow A, Level 2
Chair, Barry Einsig
20
1 - 3 p.m.
• Marketing & Communications
Committee
Willow B, Level 2
Chair, Aaron Weinstein
• Access Committee
Grand Ballroom B, Level 2
Chair, Tammy Haenftling
21

Monday sunday
2 - 4 p.m.
• Human Resources Committee
Ravenna, Level 3
Chair, Mary Ann Collier
• Business Member Board
of Governors (BMBG)
Metropolitan A, Level 3
Chair, Sharon Greene
• ITS Public Transit Forum
Willow A, Level 2
Chair, Gregory Cook
3 - 4:30 p.m.
Joint Meeting —
Systems Management/Operations
Planning Subcommittee & Intermodal
Operations Planning Technical Forum
Queen Anne, Level 3
Chairs, Ronald J. Kilcoyne & Thomas R. Hickey
This is APTA — Realizing the
Full Potential of Membership
3 - 4 p.m.
Douglas, Level 2
This session will cover everything you want to know about
getting involved in your association. The American Public
Transportation Association is widely recognized as the
voice of the transit industry. This session will focus on the
many resources available to you as a member. In addition,
you will find out how APTA works and is governed. How
can you realize the full potential of your membership? We’ll
answer your questions on where to start as a new or longstanding
member in getting to know about, and becoming
involved in, your association. APTA’s success depends on
participation and input from all its members.
Facil i tat or
• William W. Millar, president, APTA
sunday
OPENING GENERAL SESSION
Quality Transit –– Now
4:30 - 6 p.m.
Grand Ballroom C, Level 2
The 2009 APTA Bus & Paratransit Conference &
International Bus Roadeo/BRT Conference is the premier
conference for transit industry professionals pursuing
comprehensive learning and networking opportunities. Our
conference theme for the year, “Quality Transit — Now,”
has been incorporated throughout the conference. Come
and join us for this informative session as we review our
industry’s priorities and receive a hearty greeting from our
host, King County Metro Transit.
Related TCRP Documents: R-100, R-111 (See page 16 for details.)
P r e siden t ’s W e l c ome
• William W. Millar, president, APTA
P r e siding
• Beverly A. Scott, Ph.D., chair, APTA, and general manager,
Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA
W e l c omes
• Ron Sims, King County executive and board member,
Sound Transit, King County Executive’s Office, Seattle, WA
• Kevin Desmond, general manager, King County Metro Transit,
Seattle, WA
P r e sen tat ion of t he 2 0 0 9 Bus S a f e t y Awa r ds
• Joyce Eleanor, vice chair-bus & paratransit operations, APTA,
and chief executive officer, Community Transit, Snohomish
County, WA
WELCOMING RECEPTION
6 - 7 p.m.
Grand Ballroom A-B, Level 2
Mix and mingle among your bus industry peers in this lively
welcoming reception that is sure to set the tone for a week
of learning and networking.
Sponsored by APTA Business Members and APTA.
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Monday, May 4
7 - 8:15 a.m.
Business Member Annual
Meeting & Election of Officers
Willow A, Level 2
Vice Chair-Business Members, Sharon Greene
7 a.m. - 5:30 a.m.
• APTA Registration Desk
• Host Information Desk
Aspen, Level 2
7:15 - 8:15 a.m.
Small Operations Committee
Grand Ballroom A, Level 2
Chair, Peter Varga
7:15 - 8:30 a.m.
Quality Service Task Force
Juniper, Level 2
Co-chairs, Fred M. Gilliam & Richard L. Ruddell
7:30 - 8:30 a.m.
Coffee Service
Grand Ballroom Foyer, Level 2
8 a.m. - 5 p.m.
• Moderators/Speakers
& A/V Preview Room
Fremont, Level 3
• TCRP Information Center
Grand Ballroom Foyer, Level 2
• Business Member Resource Room
Douglas, Level 2
monday
GENERAL FORUM
When the Going Gets Tough…
8:30 - 10 a.m.
Grand Ballroom C, Level 2
Making a sense of humor your armor
against trying times.
Can comedy save us from today’s woes?
Not exactly, but it can help us look at the
future of the transit industry with a fresh
Kathy Buckley perspective. This session will use humor to
help us rise above the adversities we face
in our industry today for a better tomorrow. You will learn
how to overcome obstacles by turning negative situations
into positive opportunities. Experience how a positive
outlook can bring about positive outcomes! Ms. Buckley will
not only prove there is light at the end of the tunnel, but also
show you how to find it. This session will certainly make you
laugh, but it will teach you about perception, optimism and
hope at the same time.
This can’t miss event featuring Kathy Buckley will inspire
you if not leave you completely riveted. Ms. Buckley is a five
time American Comedy Award winning comedian who is
hearing impaired. Her story is nothing short of an incredible
life journey that is far from over. She is also a gifted awardwinning
actress, accomplished author, and renowned
inspirational speaker who will share her story of overcoming
some of the most difficult obstacles in life one can imagine,
and how she met those challenges with dignity, courage,
and laughter.
Ms. Buckley’s presentation will be followed by Q&A and a
book signing.
P r e siding
• Doran J. Barnes, vice chair-human resources, APTA;
chair, APTA Blue Ribbon Panel on Workforce Development;
and executive director, Foothill Transit, West Covina, CA
Guest Spe a k e r
• Kathy Buckley
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NTI Training
Understanding the ADA
10:15 a.m. - 12 p.m. (35 person limit)
Cirrus, Level 35
This new course from NTI will help participants understand
the fundamentals of the Americans with Disabilities Act
(ADA) by focusing on the legal background of the ADA
and paratransit operations. This workshop will look at such
topics as service provisions, complementary paratransit
service, enforcement and compliance, and self assessment.
TA R G E T A U D I E N C E Persons who work with demand
response services at a transit system that requires a
fundamental understanding of the ADA.
C E R T I F I C AT E O F C O M P L E T I O N awarded upon
completion of the workshop.
There is no separate registration fee required; however
NTI requested that you pre-register so materials may be
prepared for each person. Please confirm your registration
at the APTA registration desk. On-site registration is limited
to a space-and-materials-available basis.
Ins t ruc t or
• Jim McLary, senior instructor, National Transit Institute Rutgers,
The State University of New Jersey, New Brunswick, NJ
APTA Strategic Plan:
The Goals for 2010-2014
10:30 a.m. - 12 p.m.
Willow A, Level 2
Brainstorming on APTA’s next 5-Year Strategic Plan.
APTA’s Strategic Plan sets priorities to guide the
association’s programs and activities. It ensures that APTA
services are well focused on meeting members’ needs and
providing national leadership. These next five years will be
exceptional times for transit, full of new opportunities and
risks. Please join us in a facilitated discussion about your
dreams, concerns, and needs and share your ideas on the
direction for APTA as we take a first step towards realizing
APTA’s TransitVision 2050.
A
Moder at or
• Mattie P. “M.P.” Carter, first vice chair, APTA; chair, APTA
Diversity Council; and commissioner, Memphis Area Transit
Authority, Memphis, TN
Moder at or
• W. Steven Lee, president/CEO, Collaborative Strategies
Group LLC, Washington, DC
Rides Change Lives: NCST Listening
Session on Senior Transportation
10:30 a.m. - 12 p.m.
Cedar, Level 2
Session sponsored by the National Center on Senior
Transportation.
The National Center on Senior Transportation (NCST) wants
to hear from you! With the goal of enhancing transportation
options for our nation’s burgeoning older adult population,
the NCST is conducting a series of listening sessions to
connect with key stakeholders from the transit and aging
networks. Learn about the latest trends impacting older
adult transportation and help to chart the course for the
future of senior transportation.
Funded through a cooperative agreement with the Federal
Transit Administration with guidance from the Administration
on Aging, the NCST is a partnership between Easter Seals
and the National Association of Area Agencies on Aging.
Moder at or
• Clayton S. Fong, president and chief executive officer,
National Asian Pacific Center on Aging, Seattle, WA
Pa nel is t s
• Virginia Dize, assistant director, National Center on Senior
Transportation, National Association of Area Agencies on Aging,
Washington, DC
• Jed D. Johnson, director, National Center on Senior
Transportation & assistant vice president, older adult services,
Easter Seals Project ACTION, Washington, DC
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B
E
Making the Transit-
Business Connection
10:30 a.m. - 12 p.m.
Grand Ballroom D, Level 2
Learning how to operate at your full potential.
Even with a struggling economy and increased unemployment,
the largest percentage of riders on most transit systems is still
commuters going to work. This session focuses on successful
strategies to develop and enhance partnerships with the private
sector to encourage greater use of public transportation. Among
the topics to be discussed are ways to fire up your transit
commute benefit program as well as joint marketing efforts.
Moder at or
• Richard Maxwell, assistant vice president of marketing,
Fort Worth Transportation Authority, Fort Worth, TX
Pa nel is t s
• Larry Filler, president and chief executive officer,
TransitCenter, Inc., New York, NY
• Ref Lindmark, transportation planner, King County
Metro Transit, Seattle, WA
• Paulo Nunes-Ueno, director, transportation, Children’s
Hospital and Regional Medical Center, Seattle, WA
Listening To and Learning
From the Community
10:30 a.m. - 12 p.m.
Willow B, Level 2
Hear the latest on environmental justice and
public participation.
With the communities in economic distress, many public
transportation systems are seeking ways to restructure service
and increase fares. How are they dealing with the challenges?
How are they engaging and listening to their customers and their
community in order to make equitable decisions? This session
will focus on these important issues. Join your colleagues for
new and timely information on aspects of environmental justice
and Title VI considerations in service planning and hear the latest
guidance from the Federal Transit Administration.
Moder at or
• James P. Burke, chair, APTA Environmental Justice/Title VI
Subcommittee, and chief, Public Transit Division, City and
County of Honolulu Department of Transportation, Honolulu, HI
F
Pa nel is t s
• Cheryl Hershey, director, Office of Civil Rights, Federal Transit
Administration, Washington, DC
• Patrisha Piras, vice chair, APTA Environmental Justice/Title VI
Subcommittee, and principal/director, Pat Piras Consulting, San
Lorenzo, CA
• Kristen Haldeman, senior transportation planner, Office of
Long Range Planning, Washington Metropolitan Area Transit
Authority, Washington, DC
WORKFORCE DEVELOPMENT
Succession Planning for the 21st
Century — Transit Takes the Lead
10:30 a.m. - 12 p.m.
Issaquah, Level 3
APTA Blue Ribbon Panel on Workforce Development —
plans, industry tools, and resources to advance
the industry.
Succession and workforce planning are strategic business
priorities transit agencies of all sizes need to address for
the 21st century. Now is the time to respond and lead
our way to the future. These and other related workforce
needs, priorities, strategies, and partnerships are being
addressed through APTA’s Blue Ribbon Panel for Workforce
Development. In addition, industry innovators and leaders
will provide in-sights and evidence on current state-of-the art
skills and talent management tools, career, partnerships, and
recruitment programs to benefit a wide range of industry and
agency needs.
Moder at or
• Doran J. Barnes, vice chair-human resources, APTA;
chair, APTA Blue Ribbon Panel on Workforce Development;
and executive director, Foothill Transit, West Covina, CA
A P TA Bl ue R ibbon Pa nel on W orkforce De v e l opmen t —
P l a ns, Del i v e r a bl e s, Ou t c omes, a nd Impac t
• Mary Ann Collier, chair, APTA Human Resources Committee,
and director of human resources, San Joaquin Regional Transit
District, Stockton, CA
R e t u r n on In v e s t m e n t; T r a nsi t Pa r t nership T r a ining
— M e t r ic s of Success
• Brian J. Turner, director, Community Transportation Center,
Silver Spring, MD
(Continued)
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H
De v e l oping F u t u r e L e a ders f or t he T r a nsi t Indus t ry:
A Pa r t icipa n t ’s P e r spec t i v e
• Chun Dong, senior program manager, Washington Metropolitan
Area Transit Authority, Washington, DC
A n a ly z ing Occupat ion a l S k il l s a nd C r e at ing C a r e e r
L a dders
• Ken Mall*, business unit leader-technical, Educational Data
Systems, Inc., Dearborn, MI
Intelligent Transportation Systems
10:30 a.m. - 12 p.m.
Grand Ballroom B, Level 2
How smart is your system?
ITS technology is entrenched into all aspects of transit
operations and its systems. Smart deployment of technology
is fundamental in utilizing instruments effectively. This session
features international and domestic illustrations as examples of
best practices.
Related TCRP Documents: R-126, S-73, S-77 (See page 16
for details.)
Moder at or
• Gregory Cook, chair, APTA ITS Public Transit Forum, and director
of transportation, Veolia Transportation, North Las Vegas, NV
In t e r Moda l Oper at ions P rov ide F l e e t W ide R e a l T ime
T r av e l e r Inf orm at ion
• Arjan van Andel*, director of sales/business development,
Continental (formerly Siemens VDO), Cedar Rapids, IA
Sm a r t C a r d P o t p ourri
• Brian Stein*, sales manager, transit, Giesecke & Devrient
America, Inc., Dulles, VA
In t egr at e d T echnol ogy: M A R TA — A C a se S t udy
• Carol Greer Smith*, director, research & analysis, Metropolitan
Atlanta Rapid Transit Authority, Atlanta, GA
I T S T echnol ogie s t h at Improv e Oper at ion a l E f f iciency
• Terrence J. Muellner*, assistant to the president, Chicago
Transit Authority, Chicago, IL
T
Life can interfere with your job of operating a bus. Hear
about some of the work being done to reduce distractions
on your vehicle, tips for staying focused, and how to
manage fatigue. Join the conversation about what works
and what your transit agency can do to assist in keeping
operators focused and ready for work.
CERTIFICATE OF ATTENDANCE awarded upon completion of
the course
T r a iner
• Doug Johnson, supervisor, operations/training, King County
Metro Transit, Seattle, WA
Roadeo Mechanics Training
Doors, Ramps, and Wheelchair Lifts —
What’s New and How Does it Work?
10:30 a.m. - 12 p.m.
Ravenna, Level 3
New bus technology keeps showing up on the buses.
Proper operation and regular maintenance are essential to
optimize the performance of lifts, ramps, and doors. These
components provide reliable and safe operation thanks in
part to advanced technology and stringent manufacturing
standards. Experts will discuss new products and new,
user-friendly features. Participants will learn preventive
maintenance procedures and troubleshooting tips to keep
these units running smoothly and to extend their life. Typical
transit door systems and several lift and ramp configurations
will be covered.
CERTIFICATE OF ATTENDANCE awarded upon completion of
the course.
T r a iners
• Keith Akins, service/training technician, Ricon Corporation,
Panorama City, CA
• John Condon, sales manager-west region, Vapor Bus
International, Buffalo Grove, IL
T
Roadeo Operators Training
Ready to Drive? How to be Fit for Duty
10:30 a.m. - 12 p.m.
Seneca, Level 4
Even professional drivers need to manage life issues.
Training sponsored by Ricon Corporation
and Vapor Bus International.
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Monday
BUS DISPLAY
11 a.m. - 4 p.m.
(includes lunch from 12 - 2 p.m.; tickets required)
ImPark lots 16 & 17, 2107 7th Avenue
Fixed-route, BRT, and paratransit vehicles will be on display
for your inspection at ImPark lots 16 & 17, 2107 7th Avenue,
a five block walk from the Sheraton Seattle. Manufacturers’
representatives will be on hand to discuss their products
and answer your questions. To highlight this event, a
complimentary lunch for all Bus & Paratransit Conference
registrants will be hosted during the display from 12 to 2 p.m.
Bus Rapid Transit Conference registrants are invited to attend
the lunch, but must purchase a separate $45 ticket in advance
of the event at the conference registration desk.
12:30 - 2 p.m.
Accessible Services Round
Table (Access Committee)
Wallingford, Level 3
Chair, Ron L. Brooks
OPENING GENERAL SESSION: BRT
1 - 1:30 p.m.
Grand Ballroom D, Level 2
Welcome to Seattle! Welcome the Bus Rapid Transit
Conference. This opening session sets the stage for all of
the activities in store for you at the conference.
W e l c ome a nd In t roduc t ions
• Frank Spielberg, chair, TRB Bus Transit Systems Committee,
and program manager, Vanasse Hangen Brustlin, Inc., Vienna, VA
Hos t R e m a r k s
• Kevin Desmond, general manager, King County Metro Transit,
Seattle, WA
W e l c ome R e m a r k s
• Joyce Eleanor, vice chair-bus & paratransit operations,
APTA, and chief executive officer, Community Transit,
Snohomish County, WA
32
BRT
T
monday
BRT in the Pacific Northwest
1:30 - 2:30 p.m.
Grand Ballroom D, Level 2
The Northwest gets a transit boost with BRT.
King County Metro Transit, in Seattle, and Community
Transit, in Snohomish County, are both incorporating BRT
as part of their transportation mix for the Pacific Northwest.
Speakers from these two systems will describe how their
plans and projects are emerging to assist their communities
with transit solutions.
In t roduc t ion
• Peter L. Shaw, senior program officer, public transportation,
Transportation Research Board, Washington, DC
K ing C oun t y BR T P ro j ec t s
• Victor Obeso, service development manager, King County
Metro Transit, Seattle, WA
C ommuni t y T r a nsi t BR T P ro j ec t s
• June Devoll, manager of strategic planning & grants,
Community Transit, Snohomish County, WA
NTI Training
Coordinated Mobility: A Unified
Transportation Management
Solution — Part 1
1:30 - 5 p.m. (35 person limit)
Cirrus, Level 35
This is Part 1 of a two-part course. Part 2 continues on
Tuesday from 10 a.m. to 5 p.m. Participants must attend
both sessions to receive CEUs and Certificate of Completion.
The customer base of transportation services has expanded
greatly. Due to demographic shifts, changing job markets,
increased pressure to find alternatives to the single
occupancy vehicle, and suburban and exurban land use
patterns, the transportation needs of the population have
changed and increased.
Characteristics of travelers today include people with
disabilities as well as low-income individuals. These
groups are interested in using more independent modes
of transportation services as well as improving the current
(Continued)
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Monday
system. Transportation services are sometimes fragmented
and/or duplicative creating inefficiencies for customers
and extra costs for programs needing transportation.
Additionally, transit services may stop at jurisdictional lines
and not connect with other modes or jurisdictions.
Professionals in transportation services as well as human
services have not been able to create transportation options
to meet the needs of these consumer groups. It is time
to put the pieces of this puzzle together to make a picture
of rides for those who need them. Mobility management
addresses this need in a relatively non-threatening manor for
both traditional public transit and the automobile industry.
TA R G E T A U D I E N C E Human service coordination
professionals, transit providers, transit managers for all of
the different services, MPOs.
CEUs 1.3 and CERTIFICATE OF COMPLETION awarded upon
completion of Parts 1 & 2 of the course.
There is no separate registration fee required; however
NTI requested that you pre-register so materials may be
prepared for each person. Please confirm your registration
at the APTA registration desk. On-site registration is limited
to a space-and-materials-available basis.
Ins t ruc t or
• Jim McLary, senior instructor, National Transit Institute Rutgers,
The State University of New Jersey, New Brunswick, NJ
B
monday
Customer Service Challenge
2:15 - 3:45 p.m.
Grand Ballroom C, Level 2
A lively contest showcasing exemplary bus operator
customer service skills.
Back by popular demand! Join us as the industry’s very best
bus operators face-off in a contest to test their customer
service skills at this lively and entertaining event. Come one,
come all to see who walks away with the title of transit’s
“top ambassador!”
Hos t
• Thomas J. Costello, vice chair-marketing and communications,
APTA, and assistant managing director, Champaign-Urbana Mass
Transit District, Urbana, IL
Federal Transit Administration
Ridership Awards
2:15 - 3:45 p.m.
Grand Ballroom A, Level 2
The Federal Transit Administration’s (FTA) “Success in
Enhancing Ridership Award” will be presented to the
winners by FTA executive leadership. The awards recognize
transit providers who tried fresh approaches to boost
their ridership with initiatives implemented between 2006
and 2007. In addition to netting more passengers, the
new techniques must also have had the potential to be
successfully implemented by other transit systems. Awards
are based on the creativity of the initiatives and on the
magnitude of the ridership gain. Consideration was given to
the financial impacts of the initiatives with preference given
to revenue-neutral or revenue enhancing efforts.
P r e siding
• Robert J. Tuccillo, associate administrator for budget and
policy/chief financial officer, Federal Transit Administration,
Washington, DC
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C
Keeping Transit Operators Safe
2:15 - 3:45 p.m.
Willow B, Level 2
Are there really practical ways to provide a safer work
environment for transit operators?
Transit operators work in an environment that can often be
isolated and they must rely on their personal skills when
handling difficult situations. The transit industry has taken
some very proactive measures to make both the physical
environment of the bus more safe and secure as well as
provide training that equip operators with effective skills
to reduce confrontational situations. Attend this session
to learn how you can make a safer environment for your
operator workforce.
Moder at or
• Thomas M. Greufe, chair, APTA Bus Safety Committee,
and senior vice president, safety, Forsythe Transportation, Inc.,
Anthem, AZ
Pa nel is t s
• Rodell Notbohm*, general manager, Apollo Video Technology,
Woodinville, WA
• Eric Muntan, acting chief of safety and security, Miami-Dade
Transit, Miami, FL
• Sergeant Lonnie Arnold, King County Metro Transit Police,
Seattle, WA
• Rudy Allen, service quality chief, King County Metro Transit,
Seattle, WA
G
Moder at or
• Celia G. Kupersmith, chair, APTA Waterborne Transit
Operations Committee, and general manager, Golden Gate
Bridge, Highway & Transportation District, San Francisco, CA
Pa nel is t s
• Victor H. Burke, vice chair, APTA Federal Procedures and
Regulations Subcommittee, and executive vice president,
operations, Dallas Area Rapid Transit, Dallas, TX
• Lisa Darnall, chief operating officer, LYNX - Central Florida
Regional Transportation Authority, Orlando, FL
• Nathaniel P. Ford Sr., chair, APTA Rail Transit CEOs
Subcommittee, and executive director/CEO, San Francisco
Municipal Transportation Agency, San Francisco, CA
Doing Business with DBEs
2:15 - 3:45 p.m.
Willow A, Level 2
A session for DBEs looking for business and primes
looking for qualifying DBEs.
Learn how transit agencies and primes identify and develop
business relationships with disadvantaged business
enterprises qualified to meet contracting goals. Find out how
doing business in the bus industry is best facilitated by your
APTA membership. Bus manufacturers, a DBE owner, and a
procurement officer will discuss the relationship-building that
leads to successes for DBEs and the rest of the industry.
Moder at or
• Huelon A. Harrison, principal, Legacy Resource Group, Dallas, TX
D
Mitigation Strategies for a
Volatile Economy
2:15 - 3:45 pm
Grand Ballroom B, Level 2
Everything is UP and then DOWN. How does transit cope?
Transit is providing service in a crushing economic
environment. How are systems coping and what strategies
are being deployed? Learn what agencies are doing to
mitigate the effects of a downturn in the economy. The
discussion includes revenue forecasting challenges and
its affect on operational planning, raising fares and losing
ridership, and managing sales tax and other revenue in a
down economy.
Pa nel is t s
• Patricia A. Biedar, chair, APTA Business Member Small
Business Committee, and strategic sales manager, Clever
Devices Ltd., Mt. Prospect, IL
• Melissa L. Boyles, DBE program manager, Valley Metro
Rail, Inc., Phoenix, AZ
• Antoinette Diaz Modrok, president, National Insurance
Consultants, Inc., Las Vegas, NV
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T
T
Monday
Roadeo Operators Training
Dispatch, There’s Trouble on my Bus!
2:15 - 3:45 p.m.
Seneca, Level 4
Defusing hostile situations for bus operators.
Bus operators not only see the best that customers bring
on the bus, but also the worst. This session will focus on
how to recognize potential trouble and techniques to use to
defuse hostile situations. Come to this session to learn skills
that can make your job as an operator safer for you and your
customers. Share experiences and what worked in your
situation as a professional operator.
CERTIFICATE OF ATTENDANCE awarded upon completion of
course
T r a iner
• Reginald A. Mason, associate vice president and chief safety
officer, Metropolitan Transit Authority of Harris County, Houston, TX
Roadeo Mechanics Training
So You Want to Win the Roadeo?
2:15 - 3:45 p.m.
Ravenna, Level 3
Applying good troubleshooting skills will help in the
roadeo (and at work!).
Teams that have good troubleshooting skills do much better
in the roadeo and have an easier time diagnosing problems
back in the maintenance garage. This session will focus on
troubleshooting proficiency. Learn techniques to improve
your approach to identifying problems.
CERTIFICATE OF ATTENDANCE awarded upon completion of
course
T r a iner
• Andrea Dobson, instructor, National Transit Institute Rutgers,
The State University of New Jersey, New Brunswick, NJ
BRT
monday
The BRT Standards Project
2:45 - 4 p.m.
Grand Ballroom D, Level 2
APTA Standards Program incorporates best practices
for BRT.
The APTA BRT Working Group has been working on the
development of BRT Recommended Practices for the past
two years. Several documents are finished and ready for
publication. These documents will assist future BRT project
managers get a helping hand in developing programs that
can take advantage of lessons learned from previous efforts.
Related TCRP Documents: R-90, R-117 & 118 (See page 16
for details.)
Moder at or
• Cheryl Thole, senior research associate, Center for Urban
Transportation Research, University of South Florida, Tampa, FL
A P TA BR T R ecommended P r ac t ices a nd You
• Sean Rathwell, P.Eng., manager, Ottawa office, McCormick
Rankin International, Ottawa, ON
• Ann P. John, PMP, PE, principal consultant, sbX BRT Corridors
Project, OMNITRANS, Glendora, CA
• Amy Miller, director of marketing, New Flyer, Winnipeg, MB
• Bill Vincent, general counsel, Breakthrough Technologies
Institute, Washington, DC
T he Ne w a nd Updat e d C BR T
• Roderick Diaz, transportation planning manager V, Los Angeles
County Metropolitan Transportation Authority, Los Angeles, CA
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Monday
monday
D
Listening Session: Mobility
Services for All Americans (MSAA)
Stakeholder Web Community
4 - 5:30 p.m.
Juniper, Level 2
The U.S. Department of Transportation Mobility Services
for All Americans (MSAA) initiative recently unveiled an
interactive web community (www.msaa-tmcc.org) to
promote effective knowledge and information sharing
on human service transportation coordination and the
usage of ITS technologies. Hear the latest news, view
the web community in action, and provide your input for
improvement to this new venue whose ultimate goal
is to become a self-sustaining, easy-to-use platform of
communications among human service transportation
stakeholders.
Related TCRP Documents: R-91, R-101, R-105 (See page 16
for details.)
Facil i tat or
• Yehuda Gross, manager, Mobility for All Americans Initiative,
and ITS transit program manager, ITS Joint Program Office,
Research and Innovative Technology Administration, U.S.
Department of Transportation, Washington, DC
The Challenge of the 2010 Engine
4 - 5:30 p.m.
Grand Ballroom A, Level 2
How does a 2010 engine work and how is it
maintained?
G
2 0 10 E ngine T echnol ogy a nd N at u r a l G a s E ngines
• Gillian Hesser, Cummins Westport Inc., Columbus, IN
E ngine C ool ing T echnol ogy a nd t he 2 0 10 E ngine
• Jeff Bannister, vice president, advanced products, EMP
Advanced Development, LLC, Escanaba, MI
G a sol ine H y brid a nd t he 2 0 10 E ngine
• Rick Sander, president & chief executive officer, ISE
Corporation, Poway, CA
The Magic Bus is Here!
4 - 5:30 p.m.
Willow A, Level 2
Discover how your organization will benefit from the
new industry standard for procuring new buses.
Through the hard work of a large number of public and
private sector APTA members and financial support from
the FTA, the Standard Bus Procurement Guidelines have
been updated with revised commercial terms and new
technical specifications. Now transit agencies can utilize
an
updated RFP document to purchase transit buses.
This session will provide transit agency procurement and
operations staff with an overview of the changes and how
the new guidelines can be used. It will also be an important
session for private sector OEMs and sub-suppliers to
understand how they benefit from adoption of the new
guidelines.
Moder at or
• Robert I. Brownstein, co-chair, APTA Procurement Steering
Committee, and vice president, AECOM Consult, New York, NY
The technology required to meet the 2010 engine guidelines
will be challenging. This session will address what will be
required to run and maintain these engines and how this
new technology will affect transit agencies. The discussion
will include associated technologies such as the particulate
filters necessary for meeting the guidelines.
Moder at or
• Jean-Marc Landry, vice president, sales, NOVA BUS, St.
Eustache, QC
T he Use of U r e a in A f t e r -T r e at m e n t De v ices
• Thomas Hodak, Cummins Inc., Columbus, IN
• James C. Harmon, Cummins Inc., Columbus, IN
Pa nel is t s
• Paul Smith, executive vice president, sales & marketing, New
Flyer, Winnipeg, MB
• Patrick J. Scully, chief commercial officer, Daimler Buses North
America, Greensboro, NC
• Madeline Chun, Esq., partner, Hanson Bridgett LLP,
San Francisco, CA
• Richard J. Wieczorek, vice chair, APTA Procurement and
Materials Management Committee, and department manager,
procurement, San Francisco Bay Area Rapid Transit District,
Oakland, CA
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Monday
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G
Quality Initiatives in Transit:
The Return On Investment
4 - 5:30 p.m.
Willow B, Level 2
The economic times are tough....can we afford to put
extra efforts into quality efforts?
Our customers expect quality service even when the
economy is down. If we take additional steps to strengthen
the quality of our services and to implement quality assurance
into our operations, can we reasonably accommodate these
new efforts and is there a heavy cost in time and budget?
Make sure you attend this informative session to hear from
your peers who have found that commitment to quality does
indeed provide a return on investment!
Moder at or
• Joyce Eleanor, vice chair-bus & paratransit operations, APTA,
and chief executive officer, Community Transit, Snohomish
County, WA
community based planning and partnerships to overcome
barriers and make transit and land use linkages that achieve
greater access and transit use by pedestrian, bike, and the
elderly users.
AICP CM CREDITS 1.5 awarded
Moder at or
• Ronald J. Kilcoyne, chair, APTA Systems Management and
Operations Planning Subcommittee, and chief executive officer,
Greater Bridgeport Transit, Bridgeport, CT
Pa nel is t s
• Brant Lyerla, project development coordinator, Sound Transit,
Seattle, WA
• Keisha T. Ransome*, regional planner, KFH Group,
Incorporated, Bethesda, MD
• Nina Walfoort*, director of marketing & planning, Transit
Authority of River City, Louisville, KY
G
Pa nel is t s
• Fred M. Gilliam, president/chief executive officer, Capital
Metropolitan Transportation Authority, Austin, TX
• Bruce A. Abel, assistant general manager, customer & contracted
services, Regional Transportation District, Denver, CO
• Jim Jacobson, deputy general manager, King County Metro
Transit, Seattle, WA
Building Sustainable Communities
with Partnerships
4 - 5:30 p.m.
Grand Ballroom B, Level 2
Effective ways to link transit service with development
for great results.
Public transportation plays an important role in shaping
and building sustainable communities that are pedestrian
and bike friendly and helping to promote better access to
and around station stops and facilities. Yet transit may not
have as much interaction with county and city governments
responsible for local land use planning. Developing good
partnerships with the community planning entities is
essential for achieving results. This session will focus on
T
Roadeo Operators & Mechanics Training
How Does a Transit System Work?
Who Does What?
4 - 5:30 p.m.
Seneca, Level 4
A birds-eye view of how transit systems fit together.
So, you may know who the general manager is and you
know that payroll issues your checks, but do you ever
wonder who else does what in your transit organization?
This session will discuss who is responsible for and how
typical transit functions get done. Find out what other types
of jobs exist in transit. Learn about how you fit and tips on
affecting change in your organization.
CERTIFICATE OF ATTENDANCE awarded upon completion
of course.
T r a iner
• Christine Anderson, chair, APTA Bus & Paratransit
Conference Planning Subcommittee, and special projects
manager, King County Transit Metro, Seattle, WA
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T
BRT
Monday
Roadeo Operators & Mechanics Training
Staying Fit to Live
4 - 5:30 p.m.
Ravenna, Level 2
Balancing personal life and work is not an easy task.
Transit work can involve shift work, long hours, and minimal
exercise. Keeping work and life in balance can be a struggle.
Weight gain is common among operators and mechanics.
This session will point out common pitfalls and identify
strategies that can assist in maintaining a healthier life.
CERTIFICATE OF ATTENDANCE awarded upon completion
of course.
T r a iner
• Caroline Hughes, education coordinator, Health Matters
Program, King County Metro Transit, Seattle, WA
4 - 5:30 p.m.
Bus Technical Maintenance
Committee
Cascade 2, Mezzanine Level, Westin
Chair, Gene Walker
Accessible BRT
4:15 - 5:15 p.m.
Grand Ballroom D, Level 2
Making BRT as accessible as possible for the riding public.
BRT
monday
• Christopher Hemmer*, supervising engineer, Parsons
Brinckerhoff, Portland, OR
BR T a nd Ac c e s sibil i t y: Ge t t ing i t R igh t f rom t he S ta r t
• Rosemary B. Gerty*, co-chair, APTA Older Adult Transportation
Subcommittee, and senior transportation planner, TranSystems
Corporation, Chicago, IL
• Cosette Rees, marketing representative, Lane Transit District,
Eugene, OR
• Dennis M. Cannon, transportation accessibility specialist,
United States Access Board, Washington, DC
• Sandra Stanko, director of transit services, Regional
Transportation Commission of Southern Nevada, Las Vegas, NV
Bus Rapid Transit Reception
5:30 - 6:30 p.m.
Grand Ballroom C, Level 2
Mix and mingle among your BRT peers in this lively
welcoming reception.
5:30 - 6:30 p.m.
Environmental Justice/
Title VI Subcommittee
Wallingford, Level 3
Chair, James P. Burke
This session will focus on the ongoing discussion of
making your BRT as accessible as possible and meeting
ADA requirements. Speakers will address topics such as
securement, mobility access, and level boarding. Agencies
who have worked through accessibility issues with their
projects will discuss what worked and what didn’t.
Moder at or
• Angela Iannuzziello, P. Eng., vice chair-Canadian members,
APTA, and president, ENTRA Consultants, Markham, ON
De sign C onsider at ions f or BR T L e v e l Boa rding S tat ion
P l at f orms
• Isabella A. Bejarano, P.E.*, lead civil engineer, Parsons
Brinckerhoff, Portland, OR
44
45

Monday Tuesday, May 5
tuesday
7 - 8 a.m.
Coffee Service
Grand Ballroom Foyer, Level 2
7 - 8 a.m.
Land Use & Economic
Development Subcommittee
Wallingford, Level 3
Co-chairs, G.B. Arrington & Mariia V. Zimmerman
7:30 - 8:30 a.m.
Bus Operations Committee
Cedar, Level 2
Chair, Claire Spielberg
7:30 - 9 a.m.
Business Member Small
Business Committee
Douglas, Level 2
Chair, Patricia A. Biedar
7:30 a.m. - 5:30 p.m.
• APTA Registration Desk
• Host Information Desk
Aspen, Level 2
E
HOST FORUM
Sustainability & Transit: King County
Metro Transit’s Efforts to Create a
Sustainable Transportation System
8 - 9:30 a.m.
Grand Ballroom C, Level 2
King County Metro Transit (Metro) is working to create
a sustainable transportation system — one that pollutes
less, consumes less imported fossil fuels, and efficiently
serves the mobility needs of a growing population. Learn
about Metro’s operational, fleet, technology, and market
development initiatives and long-standing commitment to
progressive environmental policies and investments. This
session highlights Metro’s efforts in developing hybrid transit
vehicles, designing LEED-certified buildings, implementing
“Clean Green” practices, and increasing market share through
innovative transportation demand management programs.
Moder at or
• Kevin Desmond, general manager, King County Metro Transit,
Seattle, WA
Pa nel is t s
• Jim Boon, manager, vehicle maintenance, King County Metro
Transit, Seattle, WA
• Jerry Rutledge, CPMM, manager, power and facilities,
King County Metro Transit, Seattle, WA
• Matt Hansen, supervisor, market development, King County
Metro Transit, Seattle, WA
• Paul Roberts, chair, board of directors, Puget Sound Clean
Air Agency, Seattle, WA
8 a.m. - 5 p.m.
• Moderators/Speakers
& A/V Preview Room
Fremont, Level 3
• TCRP Information Center
Grand Ballroom Foyer, Level 2
• Business Member Resource Room
Douglas, Level 2
BRT BRT and the New Starts/
Small Starts Program
8 - 9:30 a.m.
Grand Ballroom A, Level 2
Explore how your BRT project fits into this funding program.
The New Starts/Small Starts Program criteria allow BRT
projects to qualify for funding. Speakers will discuss how to
take advantage of these programs and what
steps should be
taken to increase the chances of a successful application.
(Continued)
46
47

Monday tuesday
tuesday
Moder at or
• Walter Kulyk, director, Office of Mobility Innovation,
Federal Transit Administration, Washington, DC
How C a n I Ge t a P iece of t he P ie ? L e a r ning t he Gr a n t
P rocess
• Representative from the Federal Transit Administration
A C a se S t udy in M ult i agency C oordin at ion f or Mobil i t y
M a n agemen t: US 3 6 BR T P h a se 2
• Reed Lee, senior transit planner, HDR ENGINEERING, INC.,
Denver, CO
BR T in t he Roa r ing F ork Va l l e y, C ol or a do : A Uniq ue
A p p l ic at ion
• William D. Byrne, p.e., ., vice president, David Evans and
Associates, Inc., Denver, CO
A p p ly ing a nd R ecei v ing F TA Ne w S ta r t/ Sm a l l S ta r t
Gr a n t s : A n Agency ’s P e r spec t i v e
• Karl Otterstrom, director of planning, Spokane Transit
Authority, Spokane, WA
BRT Fitting BRT to Smaller and
Suburban Systems
9:30 - 11 a.m.
Grand Ballroom A, Level 2
BRT is not just for the “big guys!”
BRT has become a successful application in many smaller
and suburban communities. Speakers will focus on how to
apply the positive outcomes in planning and operating BRT
to locations that have smaller population centers. Learn from
what others have done to make their operations successful.
Moder at or
• James T. Jarzab, BSP system engineering manager,
Santa Clara Valley Transportation Authority, San Jose, CA
Impl e m e n t ing a Successf ul L o w- C os t BR T a nd
E x t e nsions
• Richard C. Jarrold, senior director, engineering project
management, Kansas City Area Transportation Authority,
Kansas City, MO
Sel ec t ion a nd Decision M a k ing P rocess L e a ding t o
Sel ec t ion of t he Mos t F e a sibl e A r t e r i a l BR T C orridor
in Pace’s Service A r e a
• Dr. Tunde Balvanyos*, BRT coordinator, Pace Suburban Bus,
Arlington Heights, IL
48
A
Accessibility: Doing it Right
9:45 - 11:45 a.m.
Grand Ballroom D, Level 2
Trading inside stories.
Lessons learned in starting work with taxi services and
transitioning from one paratransit contractor to another are just
two of the life experiences that service providers said they
wouldn’t have missed. They will describe how projects can be
organized better the next time and provide their insights.
Moder at or
• Rick Ramacier, vice chair, APTA Access Committee, and
general manager, Central Contra Costa Transit Authority,
Concord, CA
A DA Pa r at r a nsi t a nd t he P r i vat e Sec t or : W orking w i t h
t he Ta x i Indus t r y
• Kenneth I. Hosen, principal, KFH Group, Incorporated,
Austin, TX
Ta x i Debt C a r d
• Annette Williams, manager, Accessible Services Program,
San Francisco Municipal Transportation Agency,
San Francisco, CA
Improv ing A r l ing t on, T e x a s Ta x i C on t r ac t s w i t h
Bl ac k berry, M e n t or R a nger, a nd Googl e E a r t h
• Ryan J. Larsen, president, Ecolane USA, Inc., Elk Horn, IA
Seda n Voucher P rogr a m
• Carol Perkins, director, mobility management services,
Central Ohio Transit Authority, Columbus, OH
Se a m l e s s C on t r ac t T r a nsi t ion — Impossibl e Dre a m
or Achie va bl e R e a l i t y ?
• Steve Chang, director of access services, Access Services, Inc.,
Los Angeles, CA
49

tuesday
tuesday
B
Telling Your Story to the Media
9:45 - 11:15 a.m.
Willow A, Level 2
How to successfully deal with the media.
A media interview should be a two-way street offering
an opportunity for the reporter and for you. The reporter
wants information for a news story, but you want to do the
interview to tell your organization’s story and point of view.
This session will explore how to successfully tell your story,
starting with the preparation needed before an interview
takes place. It will also offer advice on how to coordinate
with your press officer and how to work with print, radio,
and television reporters.
Moder at or
• Andrea Packer, chief communications officer, Utah Transit
Authority, Salt Lake City, UT
Pa nel is t s
• Meg Kester, marketing & communications manager, Intercity
Transit, Olympia, WA
• Mary Fetsch, communications director, Tri-County Metropolitan
Transportation District of Oregon, Portland, OR
G
More Efficient Training Departments, Bet ter Information
to Staff, and Leveraging Technology to our Advantage
• George Stites, supervisor, fleet engineering, King County Metro
Transit, Tukwila, WA
F rom T r a ining Bus t o Pa s senger Service
• Louis G. Maiello, surface transit training-subject matter expert,
FAAC Incorporated, Ann Arbor, MI
De v e l oping a M a in t e n a nce T r a ining C u r r icul u m
• Brian Markey, maintenance instructor, Los Angeles County
Metropolitan Transportation Authority, Los Angeles, CA
International Business Opportunities
9:45 - 11:15 a.m.
Issaquah, Level 3
A special session for APTA business members.
Interested in expanding your international business or
exploring opportunities outside of the United States? Attend
this session to hear from international representatives
about upcoming projects and business opportunities in their
countries — Australia, United Arab Emirates (U.A.E.), India,
and Brazil.
D
Training Strategies for
Optimum Performance
9:45 - 11:15 a.m.
Willow B, Level 2
Approaches that benefit employees and employers.
Training is critical to developing strong, capable employees
needed to meet today’s transit challenges. Employees are
being stretched and asked to perform more and different
duties. Technology has impacted all of us from driving a bus,
to scheduling a route, to supervising employees who rarely
come into a job site. How can we maintain effective training
and continue to grow our employees to meet today’s transit
challenges?
Moder at or
• Jeffrey Wharton, chair, APTA Business Member Business
Development Committee, and executive vice president/general
manager, IMPulse NC, INC., Mount Olive, NC
Pa nel is t s
• Saeed Mohammed Fadhei Al-Hameli, general managerbus
transportation, Department of Transport, Abu Dhabi, U.A.E.
• Scott Grenda, chairman, Bus Industry Confederation,
Victoria, Australia
• Ajai Mathur, chief operating officer, Urban Mass Transit
Company, Delhi, India
• Helcio Raymundo, co-director, R&B Engineering and
Architecture LTD, Sao Paulo, Brazil
Moder at or
• William E. Snell, senior instructor, San Mateo County Transit
District, South San Francisco, CA
50 51

Monday tuesday
tuesday
H
Transit Data Management
9:45 - 11:15 a.m.
Grand Ballroom B, Level 2
How valuable is the information really?
We are all flooded in data. Modern transit operations and
management systems are producing massive amounts
of information but is the information produced useful or
is it just paralyzing. There are methods to address data
management which are specific to the transit environment.
This session will explore these methods to help transit
agencies successfully manage data to ensure optimal use of
information.
Related TCRP Documents: R-88, R-126 (See page 16
for details.)
Moder at or
• Jonathan H. McDonald, P.E., chair, APTA Research
and Technology Committee, and principal - managing leader,
Stantec Consulting Inc., San Francisco, CA
Ge t t ing More Ou t of C A D / AV L t hrough a T r a nsi t
Oper at ions Decision Suppor t Sys t e m ( T ODSS )
• John Braband*, department manager, bus operations,
Pace Suburban Bus, Arlington Heights, IL
• William Hiller*, associate, Booz Allen Hamilton,
Cedar Rapids, IA
T
T
Roadeo Operators Training
Who Planned this Route, Anyway?
9:45 - 11:15 a.m.
Seneca, Level 4
Service planning for bus operators.
Route planning is a balancing act between delivering good
service and the constraints of the transit system. This
session will discuss how routes are planned and how bus
operators can add valuable input to developing good service
for the customer.
CERTIFICATE OF ATTENDANCE awarded upon completion
of course
T r a iner
• Ted Day, transportation planner, King County Metro Transit,
Seattle, WA
Roadeo Mechanics Training
Is There Life After Being
a Bus Mechanic?
9:45 - 11:15 a.m.
Ravenna, Level 3
Tips on preparing for a trainer or supervisor position.
K ing C oun t y T r a nsi t Data M a n agemen t
• John Toone, senior ITS project manager, King County Metro
Transit, Seattle, WA
How Data Wa r ehousing C a n Benefit t he W hol e Agency:
A C A R TA C a se S t udy
• Jennifer A. Rephlo*, transportation research engineer, Science
Applications International Corporation, McLean, VA
Bus Data F usion — Ge t t ing S ys t e ms a nd P eopl e
W orking T oge t her t o R e ach t heir F ul l P o t e n t i a l
• Theodore K. Woods*, senior program manager, ARINC, Inc.,
Annapolis, MD
Great mechanics don’t necessarily become great trainers or
supervisors. Other skills are needed to successfully move
into those positions. This session will focus on what skills
are needed and how to develop them in preparation for
moving to a new position.
CERTIFICATE OF ATTENDANCE awarded upon completion
of course
T r a iners
• Ken Mall, business unit leader-technical, Educational Data
Systems, Inc., Dearborn, MI
• Doug McCartney, maintenance instructor, Community Transit,
Snohomish County, WA
52
53

T
Monday tuesday
NTI Training
Coordinated Mobility: A Unified
Transportation Management
Solution — Part 2
10 a.m. - 5 p.m. (35 person limit)
Cirrus, Level 35
This is Part 2 of a two-part course. Part 1 is on Monday from
1:30 to 5 p.m. Participants must attend both sessions to
receive CEUs and Certification of Completion.
Refer to pages 33-34 for course and registration details.
BUS PRODUCTS & SERVICES SHOWCASE
10:30 a.m. - 2 p.m.
(lunch served from 12 - 2 p.m.; tickets required)
Hall 4F, Convention Center
Many business members’ bus products and services are
showcased at the 2009 Bus Products & Services Showcase.
Bus & Paratransit Conference and BRT Conference
registrants can enjoy lunch and view the products and
obtain information relating to the bus products and services
on display. Expert personnel are on hand to answer your
questions as you inspect what’s new and innovative in the
world of bus equipment and services.
Lunch sponsored by GFI GENFARE and APTA.
54
tuesday
BRT LUNCHEON SESSION
BRT and Special Events
12 - 1:30 p.m.
Grand Ballroom C, Level 2
Using BRT service for special events.
There have been large events all over the world where a BRT
service was implemented as a successful mode of transport.
Learn how China used BRT service in the Olympics, how
South Africa is planning BRT service as the host of the World
Cup, and other unique and successful BRT projects.
In t roduc t ion
• Jeff Hiott, program manager-technical services, APTA
Spe a k e r s
• Samuel L. Zimmerman, urban transport advisor, The World
Bank, Washington, DC
• Graham Carey, PE, AICP, BRT project engineer, Lane Transit
District, Eugene, OR
D Kitsap Transit — A Small
Operator with Big Ideas
12:15 - 5:15 p.m. (includes t ravel t ime)
Location: Kitsap Transit, Bremerton, WA
As part of the 2009 Bus & Paratransit Conference, the
Small Operations Committee has arranged for a session
and tour of Kitsap Transit in Bremerton, WA. Kitsap Transit
is known for being an exciting and innovative transit system
and will share some of their innovations with us. The
session/tour will feature the arriving ferry terminal which
they service, their worker/driver program, and a passengeronly
ferry prototype boat. The group will be led on site by
Richard Hayes, executive director, Kitsap Transit.
The group should meet in the lobby of the Sheraton Hotel
for a 12:10 p.m. departure to the Washington State Ferry
Terminal. The group will be escorted by a representative
from Kitsap Transit from the Sheraton to the ferry docks.
The walk to the ferry terminal is approximately one (1) mile.
You may also opt to take a taxi from the hotel at a cost of
approximately $8 per single fare. The hotel concierge staff
can arrange for an accessible taxi upon request.
(Continued)
55

Monday tuesday
The ferry will depart Seattle at 12:45 p.m., arriving in
Bremerton at approximately 1:45 p.m. The tour will begin
at the ferry terminal upon disembarking the ferry. The
group will return on the 4:15 p.m. ferry arriving in Seattle at
approximately 5:15 p.m.
Round-trip ticket cost is $6.70 per person. You may prepurchase
a ticket up to 90 days in advance or on line the day
of the trip at the ferry terminal. Please visit
https://secure2.gatewayticketing.com/wsf/webstore/
shop/ticket-selection.aspx?Merchant=Main&SalesCate
goryGroup=21&SalesCategory=24 for ticket information
and purchase. Please note that when you purchase a ticket
you do not indicate a time or day as your ticket is valid for
90 days from date of purchase. Please be sure you are
purchasing the Seattle to Bremerton route.
Lunch will not be provided as part of the session/tour;
however, the ferry offers cafeteria style dining for lunch and
also has vending machines. There are tables on the deck
of the ferry as well as inside the main cabin for dining. You
may also wish to bring your lunch on board – there are small
restaurants at the ferry docks where you may purchase food.
Please contact APTA’s Heidi Salati at the Sheraton Seattle if
you did not register in advance and plan to participate in the
session/tour.
12:30 - 2 p.m.
Regulatory Activities Subcommittee
(Access Committee)
Juniper, Level 2
Chair, Patrisha Piras
1 - 2 p.m.
Waterborne Transit
Operations Committee
Cedar, Level 2
Chair, Celia G. Kupersmith
tuesday
TECHNICAL TOURS
Be sure to take advantage of the variety of technical tours
provided by your colleagues at King County Metro Transit
(Metro). Please sign up for the tour of your choice at the
host information desk in the APTA registration area,
Aspen Room, Level 2 in the Sheraton Seattle.
Downtown Seattle Transit Tunnel
and Transit Communications
& Control Center
2 - 5 p.m.
Join Metro staff on a tour of the Downtown Seattle Transit
Tunnel, which was recently retrofitted for joint bus-light rail
operations beginning in 2009. The tour includes a bus ride
through the 1.3-mile tunnel and a tour of behind- the-scenes
facilities that support the tunnel.
The Transit Communications and Control Center houses
the communications equipment that staff uses to interact
with and monitor all Metro-operated buses running on
surface and tunnel routes. In the future, the building will
accommodate the monitoring of Sound Transit’s LINK Light
Rail services operated by Metro. The facility also serves
as Transit’s Emergency Operations Center. The building,
completed in 2007, recently received a LEED Gold rating.
The tour departs from and returns to the Seattle Convention
Center.
ACCESS Transportaion Control Center
2 - 5 p.m.
ACCESS Transportation provides over 4,000 paratransit trips
per day in the greater King County area with a fleet of 290
vehicles. Tour the control center and see firsthand
some of the newest technologies being put to use, including
automated scheduling and dispatch software integrated
with Interactive Voice Response (IVR) and Mobile Data
Computers (MDC).
The tour departs from and returns to the Seattle Convention
Center.
56
57

Monday tuesday
tuesday
BRT Community Transit BRT Line
A Accessibility Consensus Standards —
2 - 5:30 p.m.
What You Need to Know!
Come learn what a suburban transit agency is implementing
2:15 - 3:45 p.m.
for a new BRT system. Community Transit is providing
transportation to their community to highlight their BRT
routes. See what alignment they have chosen, learn what
they have done to create a unique brand for the new BRT
line, and view a mock-up of one of their newly designed
stations that was built for operator training.
The tour departs from and returns to the Seattle Convention
Center.
N O T E : Tour is open to all, but BRT Conference
registrants will receive priority.
Grand Ballroom D, Level 2
Providing mobility options for all.
As one of APTA’s newest standards programs, the
Accessibility Consensus Standards Development Program
has developed several recommended practices concerning
fixed route stop announcements and route identifications
and paratransit call centers. Panelists will review the various
documents that have been developed and discuss the
benefits of implementation.
Moder at or
• Richard DeRock, chair, APTA Accessibility Consensus
Standards Development Program, and general manager, Link
Transit, Wenatchee, WA
Pa nel is t s
• Michael Miller, accessibility manager, Sound Transit, Seattle, WA
• Rosemary B. Gerty, co-chair, APTA Older Adult Transportation
Subcommittee, and senior transportation planner, TranSystems
Corporation, Chicago, IL
• F. Scott Jewel, director, administration & information
technology, Access Services, Inc., Los Angeles, CA
• Tammy Haenftling, chair, APTA Access Committee, and
assistant vice president, Paratransit Management Services,
Dallas Area Rapid Transit, Dallas, TX
A
To What Extent is Travel Training the
Answer to Rising Paratransit Costs?
2:15 - 5:30 p.m.
Willow A, Level 2
Session sponsored by Easter Seals Project ACTION.
This session is designed for management and supervisory
staff interested in learning about the benefits of travel
training services.
Whether a transportation provider uses existing or hires new
personnel, contracts out to a third party, or contributes fare
or in-kind services, transit systems are benefitting from the
intense development of travel training services.
(Continued)
58
59

Monday tuesday
tuesday
D
Speakers will focus on promising practices throughout the
U.S. and abroad and address human resource issues such
as salary requirements, recruitment and training, work
assignments and staff capacity, and supervising off site
personnel; the relationship between paratransit eligibility
determination processes and travel training services; how
travel training can 1) support paratransit customers to use
fixed-route for all or part of their trips and 2) support new
customers to use fixed-route (and rule out paratransit) as
their preferred transit mode.
Moder at or
• Karen Wolf-Branigin, MSW, training and technical assistance
director, Easter Seals Project ACTION, Washington, DC
Pa nel is t s
• Spencer Cotton, ADA certification administrator, King County
Metro Transit, Seattle, WA
• Frances Rankos, travel instructor, Pierce Transit, Lakewood, WA
Do I Have Something in My Teeth
(or Soot on my Exhaust Pipe)?
2:15 - 3:45 p.m.
Grand Ballroom B, Level 2
Buses continue to be cleaner with each advancement.
No one wants bellowing soot or dirty exhaust. We are all
working towards cleaner air, and a better environment.
This session will focus on what is happening with clean
propulsion efforts. Hear updates on fuel cell buses, the
newest data on hybrids, and what other fuel technologies
are doing to reduce their footprint on the earth.
Moder at or
• Joshua J. Goldman, co-vice chair, APTA Clean Propulsion
& Support Technology Committee, and director of business
development, Proterra, LLC, Golden, CA
De v e l opmen t s a nd C hoices in E nergy S t or age
T echnol ogie s f or T r a nsi t V ehicl e s
• Dr. Jasna Tomic, program manager, CALSTART, Pasadena, CA
Biodie sel Use in Fa rgo - Moorhe a d M AT Buse s
• Del Peterson, associate research fellow, Upper Great Plains
Transportation Institute, Small Urban & Rural Transit Center, North
Dakota State University, Fargo, ND
F
Green T echnol ogie s & S t r at egie s t o R e duce H VAC P o w e r
C onsump t ion
• Steve D. Johnson, product manager, large bus and rail HVAC,
Thermo King Corporation, Bloomington, MN
C l e a ning Die sel Pa r t icul at e F ilt e r s
• R. Drew Taylor, national sales manager, FSX Equipment, Inc.,
Granite Falls, WA
WORKFORCE DEVELOPMENT
Operator Focus: Education,
Availability, Communication
2:15 - 3:45 p.m.
Grand Ballroom A, Level 2
Enabling a world-class operator workforce.
Front-line employees put a face on our industry. Welltrained,
dedicated, readily available, and well informed
operators provide the backbone for agencies to provide
world class customer service leading to successful business
results. Join a high-spirited session to hear agency and
provider insights on high-quality operator training programs
and driver best-practices. Learn how to reduce absenteeism
through innovative employee availability improvement
models and programs. Hear how coach operators improve
communication channels, build stronger relationships with
fellow operators and enhanced business practices.
Moder at or
• Lydia C. Grose, vice chair, APTA Workforce Development
Subcommittee, and manager, track & civil engineering,
Southeastern Pennsylvania Transportation Authority,
Philadelphia, PA
Achie v ing S a f e t y a nd E f f iciency t hrough Dri v e r
T r a ining
• Matt Dodds*, product manager, Trapeze Group, Mississauga, ON
E m p l oy e e Ava il a bil i t y — A Signif ic a n t Oppor t uni t y f or
Business Impac t
• LaTeekey E. Andrews, director of employee availability,
Metropolitan Atlanta Rapid Transit Authority, Atlanta, GA
I ’ m Ou t of L e av e . T omorrow I ’ m Going t o C a l l in De a d.
R ecl a iming t he Diseng aged F ron t l ine W orkforce
• Jeanine Gallacci*, organizational development manager,
Community Transit, Snohomish County, WA
(Continued)
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Monday tuesday
Be s t P r ac t ices in C ommunic at ing w i t h Bus Oper at ors
• Joel M. Volinski*, director, National Center for Transit Research,
Center for Urban Transportation Research, University of South
Florida, Tampa, FL
R ecrui t ing a nd R e ta ining F i x ed Rou t e Pa r at r a nsi t
Oper at ors
• Liz Williams, fixed route operations manager, Pierce Transit,
Lakewood, WA
tuesday
TECHNICAL TOUR
Please sign up for the tour of your choice at the host
information desk in the APTA registration area, Aspen
Room, Level 2 in the Sheraton Seattle.
N O T E : Tour is open to all, but BRT Conference
registrants will receive priority.
G
What Did They Say and What
Were They REALLY Thinking?!
2:15 - 3:45 p.m.
Willow B, Level 2
Finally we will understand why things happen the way
they do.
Doing business in the transit industry today is tough for both
the public and private sectors. New market forces are forcing
everyone to look carefully at how they do business and to
make hard choices. This session will focus on the controversial
issues in bus procurement and the question you’ve always
wanted to ask, “Why in the heck did you do THAT?!”
Moder at or
• Gordon A. Nevison, co-chair, APTA Business Member
Programs Committee, and president, The Nevison Group Inc.,
Bel Air, MD
P ubl ic Sec t or T e a m
• Karen King, chief executive officer, Golden Empire Transit
District, Bakersfield, CA
• C. Mikel Oglesby, general manager, SunLine Transit Agency,
Thousand Palms, CA
P r i vat e Sec t or T e a m
• Joe Policarpio, director, national sales, GILLIG Corporation,
Hayward, CA
• Michael H. Setzer, vice president, Veolia Transportation,
Cincinnati, OH
BRT Bus Rapid Transit Elements
in King County
2:30 - 4:30 p.m.
Take a bus tour of the many Bus Rapid Transit (BRT) elements
that are already in place throughout King County. While not
part of a formally branded BRT system, these elements are
used daily to more efficiently keep transit moving. While on
board, participants will have a chance to speak to King County
Metro Transit staff. You will see examples of designated
roadways (Downtown Seattle Transit Tunnel, SODO Busway,
reversible express lanes), center access ramps connecting
freeways to transit facilities, High Occupancy Vehicle and
Business Access and Transit lanes, transit centers (with future
multi-modal connections and Transit Oriented Development),
bus bulbs, and transit signal priority.
The tour departs from and returns to the Seattle Convention
Center.
62
63

Monday tuesday
tuesday
C
Regulatory Issues in the
New Administration
4 - 5:30 p.m.
Issaquah, Level 3
An update on the issues affecting our industry.
This session will examine the status of recently enacted
and pending U.S. DOT and other agency regulations that
impact bus operations. Industry experts will discuss how
the implementation of new key regulations have affected
bus agencies across the nation, the new Administration’s
treatment of outstanding regulatory issues, and forecast
what might be on the horizon. This session will include a
particular emphasis on the Charter Bus Service, School
Bus Operations, Medicare and Medicaid rules, and other
recently proposed regulations.
Moder at or
• Richard J. Bacigalupo, vice chair-management and
finance, APTA, and federal relations manager, Orange County
Transportation Authority, Orange, CA
Pa nel is t s
• Edward J. Gill Jr., partner, Thompson Coburn LLP, Washington, DC
• Richard DeRock, chair, APTA Accessibility Consensus
Standards Development Program, and general manager, Link
Transit, Wenatchee, WA
• Christopher P. Boylan, deputy executive director, corporate
affairs and communications, Metropolitan Transportation
Authority, New York, NY
Emergency Preparedness
4 - 5:30 p.m.
Willow B, Level 2
If a real, large-scale emergency happens in your area,
how ready are you?
Over recent years, we have experienced both large scale
and regional emergencies that have directly impacted
transit organizations in one way or another. The key to
effectively addressing an emergency is to have a practical
and effective plan and to test that plan regularly. Attend this
session to learn about the emergency preparedness tools
that are available to help you build or strengthen your own
emergency preparedness plan.
D
Related TCRP Documents: R-86, Vols. 7, 8, 9 (See page 16
for details.)
Moder at or
• Michael T. Flanigon, director, Office of Technology, Federal
Transit Administration, Washington, DC
Pa nel is t s
• Carol Wright, associate director for training, Small Urban
& Rural Transit Center, North Dakota State University, Fargo, ND
• Gary Hegland, training coordinator, Small Urban & Rural Transit
Center, North Dakota State University, Fargo, ND
• Mike DeCapua, homeland security director, King County Metro
Transit, Seattle, WA
• Stevie the Bomb Dog, King County Metro Transit Police,
Seattle, WA
• Deputy Tim Morgan, Stevie’s handler, King County Metro
Transit Police, Seattle, WA
Confronting New Operational Models
4 - 5:30 p.m.
Grand Ballroom B, Level 2
Operational challenges of meeting demands require
new thinking about old problems.
Transit is thinking differently these days as service becomes
more specialized. Service with special adaptations is
being requested by employers, while transit is purchasing
segmented fleets to meet varying service types that
confound the spare ratio requirements. What does all this
mean? We are using buses differently. Be a part of this
discussion about operational solutions that may work where
you live.
Moder at or :
• Richard L. Hunt, vice chair, APTA Bus Technical Maintenance
Committee, and general manager, Metro San Fernando Valley
Service Sector, Los Angeles County Metropolitan Transportation
Authority, Chatsworth, CA
De signing Shu t t l e Services f or Niche M a r k e t s
• Lawrence Deeter*, transit planner, TranSystems Corporation,
Chicago, IL
C a se S t udy of E Z Bus in Ne w Orl e a ns : Impl e m e n t ing
T r a nsi t ion a l Service Sol u t ions a s t he C i t y R ecov e r s
• Stefan Marks*, business development manager, Veolia
Transportation, Oceanside, CA
(Continued)
64
65

Monday
tuesday
tuesday
Buil ding a T r a nsp or t f rom t he De ser t Up
• Saeed Mohammed Fadhei Al-Hameli, general managerbus
transportation, Department of Transport, Abu Dhabi, U.A.E.
Innovat i v e Service f or M icrosof t
• Marsha Moore, chief information officer, MV Transportation, Inc.,
Fairfield, CA
4 - 5:30 p.m.
Clean Propulsion & Support
Technology Committee
Fifth Avenue, Grand Level, Westin
Chair, George Karbowski
H
Web-Based & Mobile
Technology Applications
4 - 5:30 p.m.
Grand Ballroom A, Level 2
Innovative applications to streamline operations.
Refined web-based and mobile technology options are now
available to streamline operations and provide enhanced
services to transit riders. This session will feature real world
examples of these innovative applications such as mobile
devices, travel assistant devices (TAD) and the use of webbased
technology.
Moder at or
• Barry Einsig, chair, APTA Communications Subcommittee,
and market director, Tyco Electronics, Harrisburg, PA
Ne w W e b - B a sed T echnol ogy Gi v e s Oper at ors Gre at e r
C on t rol in Sel ec t ing Ros t e r A s signmen t s
• Erin Haller*, marketing communications manager, GIRO, Inc.,
Montreal, QC
Ne w a nd Innovat i v e T echnol ogie s — Using W e b - Based
R e p or t ing t o E nh a nce C oordin at ion
• Sami Poykko*, chief executive officer, Ecolane USA, Inc.,
Espoo, Finland
Service Q ua l i t y Mobil e GIS A p p l ic at ion
• Stephen Krippner, senior applications developer, King County
Metro Transit, Seattle, WA
T he T r av e l A s sis ta n t De v ice ( TA D ) : Incre a sing R idership
of F i x ed-Rou t e T r a nsi t by U t il i z ing GP S E n a b
• Sean J. Barbeau, research associate, Center for Urban
Transportation Research, University of South Florida, Tampa, FL
Inclusion of Human Services in
Metropolitan Transportation Planning
4:30 - 6:30 p.m.
Wallingford, Level 3
Sponsored by the FTA/FHWA Transportation Capacity
Building Program (TCBP)
In this peer exchange, practitioners from the planning
community will learn, share, and discuss ways to
incorporate human services transportation into the
metropolitan planning process. The National Resource
Center for Human Service Transportation Coordination is
providing subject matter experts who have demonstrated
success with the inclusion of human services in their MPOs’
transportation plans.
This session is intended specifically for transportation
planners at metropolitan planning organizations or similar
agencies.
5 - 7 p.m.
FTA National Fuel Cell Bus
Program’s National Fuel Cell Bus
Working Group (NFCBWG)
Grand Ballroom A, Level 2
Chair, David Dilts
66
67

Monday tuesday
APTA INTERNATIONAL BUS
ROADEO AWARDS BANQUET
7 - 9:30 p.m. (tickets required)
Grand Ballroom C, Level 2
Join the Bus Roadeo participants and their friends and
guests at the Awards Banquet to recognize the “best
of the best” — APTA’s 2009 Roadeo champions!
TICKE T EXCHANGE SEATING
For each ticket purchased, you received an awards banquet
coupon, which is filed with your registration badge. Your
coupon must be exchanged for a valid ticket at the banquet
coupon exchange desk in the APTA registration area, Aspen
Room, Level 2 in the Sheraton Seattle, between the hours
of 7:30 a.m., Sunday, May 3 and 12 p.m., Tuesday, May 5.
At that time you may select your table on a first-come, firstserved
basis. If you wish to sit with guests or friends, you
much exchange ALL coupons at the same time.
If you pre-arranged for your awards banquet coupon(s) to
be filed with your roadeo team’s registration, each coupon
was exchanged for a valid banquet ticket and a seating
assignment was made at the time your team registered for
the roadeo and conference. Please contact your roadeo team
representative for your ticket(s) and seating assignment(s).
wednesday, May 6
7:30 - 8:30 a.m.
Coffee Service
Grand Ballroom Foyer, Level 2
8 a.m. - 2 p.m.
• APTA Registration Desk
• Host Information Desk
Aspen, Level 2
• Moderators/Speakers &
A/V Preview Room
Fremont, Level 3
• TCRP Information Center
Grand Ballroom Foyer, Level 2
8 a.m. - 5 p.m.
Business Member Resource Room
Douglas, Level 2
68
69

BRT
Monday wednesday
BRT Enabling Technologies
8:30 - 10 a.m.
Grand Ballroom A, Level 2
You might not need these technologies to have a
successful BRT application, but they sure help.
There are many technologies that can assist with operating
a BRT system. Some agencies have deployed Vehicle
Guidance, Transit Signal Priority, and ITS technologies with
good results and some have learned some valuable lessons.
This session will provide clues to how technologies can
enhance the BRT experience and what provides the biggest
bang for the buck.
Related TCRP Documents: R-90, R-117, R-118 (See page 16
for details.)
Moder at or
• Amy L. Van Doren, director of operations, Marin County
Transit District, San Rafael, CA
T he T echnol ogy E vol u t ion t h at is Occurring a nd How i t
C a n Hel p BR T S ys t e m s
• Peter J. Koonce, associate engineer, Kittelson and
Associates, Inc., Portland, OR
Bus L a ne w i t h In t e r m i t t e n t P r iorit y ( BL IMP) a nd i t s
A p p l ic at ion t o BR T S ys t e ms
• Graham Carey, PE, AICP, BRT project engineer, Lane
Transit District, Eugene, OR
Ov e r v ie w of V ehicl e A s sis t a nd Au t om at ion ( VA A )
T echnol ogie s a nd A p p l ic at ions
• Robert J. Gregg, director, transit management, Center for
Urban Transportation Research, University of South Florida,
Tampa, FL
Bus R a p id T r a nsi t S tat ion De sign —
T echnol ogy In t egr at ion
• Philip Klinkon, AIA, associate, IBI Group, Seattle, WA
A
wednesday
Transportation Options for Older
Adults: Programs & Resources
8:30 - 10 a.m.
Grand Ballroom D, Level 2
Blazing new trails along the path from driving a car to
transit options.
With increasing numbers of seniors in transit service areas,
transit managers are learning more about transportation
alternatives that appeal to this burgeoning market. What
services do older adults want and use? How is coordination
best developed among human services transportation
providers and how are transit systems moving forward?
What are the benefits? Come hear about a host of options
offered by leading organizations, how they work, and how
they are funded.
Related TCRP Documents: R-82 (See page 16 for details.)
Moder at or
• Crystal Lyons, chair, Corpus Christi Regional Transportation
Authority, Corpus Christi, TX
“Shop-n-Rol l” Pa r at r a nsi t Shopping Shu t t l e
• Annette Williams, manager, Accessible Services Program,
San Francisco Municipal Transportation Agency,
San Francisco, CA
C ommuni t y Ac c e s s P rogr a m s in K ing C oun t y
• Robert Sahm, supervisor, accessible services, King County
Metro Transit, Seattle, WA
• Cindy Zwart, director, Senior Services Transportation Program,
Senior Services, Seattle, WA
N at ion a l C e n t e r on Senior T r a nsp or tat ion :
A Va l ua bl e R e source
• Virginia Dize, assistant director, National Center on Senior
Transportation, National Association of Area Agencies on Aging,
Washington, DC
• Jed Johnson, director, National Center on Senior Transportation
& assistant vice president, older adult services, Easter Seals
Project ACTION, Washington, DC
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71

Monday wednesday
wednesday
C
Managing “At Risk” Driving Behavior
8:30 - 10 a.m.
Issaquah, Level 3
Does anyone really have effective methods and tools to
manage this problem?
There are more challenges for our bus operators today than
ever before. Increased traffic congestion, road rage, and
demanding customers are examples of the problems bus
operators must effectively manage while driving, and can
cause bus operators to display more at-risk behaviors. Join
us in this informative session to see excellent examples
of how video and positive reinforcement solutions help to
curb this problem and provide our industry with safer, more
focused drivers.
Related TCRP Documents: R-66, R-81 (See page 16
for details.)
Moder at or
• Karen King, chief executive officer, Golden Empire Transit
District, Bakersfield, CA
Pa nel is t s
• Eric Cohen, marketing manager, DRIVECAM, San Diego, CA
• John Walsh, chief research and strategy officer, Clever
Devices Ltd., Newburgh, NY
• Sue A. Stewart, safety officer, King County Metro Transit,
Seattle, WA
S a f e t y a nd Securit y Using I T
• Patricia Biedar, chair, APTA Business Member Small Business
Committee, and strategic sales manager, Clever Devices Ltd.,
Mt. Prospect, IL
D
these methodologies and make recommendations about
implementing similar service in other locations.
Moder at or
• Claire Spielberg, chair, APTA Bus Operations Committee, and
chief operating officer, San Diego Metropolitan Transit System,
San Diego, CA
E l imin at ing Bus Bunching — Buil ding a P rocess,
Inf orm at ion Source, a nd T ool box f or Improv ing
Service
• Tom McKone*, chief operations consultant, Chicago Transit
Authority, Chicago, IL
T he T C R P Bus F l e e t Spa r e R at io A n a lysis P ro j ec t
• Martin C. Minkoff, principal, Eagle Harbor Group LLC,
Bainbridge Island, WA
A lt e r n at i v e Mobil i t y P l a ns
• Syd Pawlowski, supervisor, rideshare operations, King County
Metro Transit, Seattle, WA
Making Riding the Bus a
Pleasant Experience
8:30 - 10 a.m.
Cirrus, Level 35
Making the passenger experience as positive as
possible is critical in keeping people riding.
This session will address passenger environment issues.
Advancements have been made in heating and cooling, noise
mitigation, lighting, and shelter design and maintenance.
Speakers will present some of these new technologies and
talk about how to implement them for the best outcome.
D
Count the Ways of Delivering
Good Transit Service
8:30 - 10 a.m.
Grand Ballroom B, Level 2
Non-traditional operational practices are growing.
There are lots of ways to deliver good transit service
beyond the traditional fixed and demand response bus
service. Several agencies are having good results using
non-traditional operations practices such as rideshare
and vanpools. Speakers will talk about the success of
Related TCRP Documents: R-46, R-111 (See page 16
for details.)
Moder at or
• George Karbowski, chair, APTA Clean Propulsion &
Support Technology Committee, and director, operations and
maintenance, Foothill Transit, West Covina, CA
L igh t ing S ys t e m s, Now a nd F u t u r e
• Ramin Safavi, vice president, engineering - display systems,
Mark IV Luminator, Plano, TX
(Continued)
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73

Monday wednesday
wednesday
E
A Ne w Way of T hink ing a bou t Gr a f f i t i R e mova l
a nd P r e v e n t ion
• Stephanie Melton*, marketing development manager, Kion
Specialty Polymers, Charlotte, NC
Improv ing Bus C l e a ning — A C TA C a se S t udy
• Thomas Reynolds, bus engineering technical services & quality
control, Chicago Transit Authority, Chicago, IL
T r a nsf orming t he Pa s senger E x p e r ience by C r e at ing
In t e n t ion a l Space : P e ace in P ubl ic P l aces
• Vara Kamin*, artistic consultant, Duo-Gard Industries Inc.,
Canton, MI
Measuring Success When Making
a Commitment to Sustainability
8:30 - 10 a.m.
Willow B, Level 2
Tools for becoming a more sustainable, cost-effective
bus operation.
Hear examples and practices from APTA Sustainability
Commitment signatories that could work for your bus
system. What are the methodologies that are going to make
your organization’s commitment to sustainability a success?
What do you measure and how do you determine progress?
This session focuses on the methodologies and tools that
help bus transit measure their environmental footprint,
conserve energy, and become a more sustainable and costeffective
operation.
Moder at or
• Susannah Kerr Adler, vice president, manager- Architecture &
Buildings Resource Center, Parsons Brinckerhoff, Washington, DC
Pa nel is t s
• Gary Prince, program manager, King County Metro Transit,
Seattle, WA
• Joseph A. Calabrese, chief executive officer, general
manager/secretary-treasurer, Greater Cleveland Regional Transit
Authority, Cleveland, OH
• Jennifer Kalczuk, external relations manager, Interurban Transit
Partnership (The Rapid), Grand Rapids, MI
F
WORKFORCE DEVELOPMENT
Revolutionizing Tomorrow’s
Workforce: Case Studies on Leading
Methods, Tools, and Programs
8:30 - 10 a.m.
Willow A, Level 2
Lead using these examples.
The transit industry’s success needs keen leadership,
innovative methods, robust toolkits and advanced resources
to effectively lead and develop our industry’s workforce.
Case study approaches highlight this session: new
thought leadership models that transform management/
employee relations; expanded uses of web-based tools and
instructional models that benefit both a new generation of
workers and the bottom line; strategic mentoring programs
that develop and retain the best of our workforce to benefit
future needs.
Related TCRP Documents: R-77, R-103 (See page 16
for details.)
Moder at or
• Tawnya R. Moore-McGee, vice chair, APTA Human
Resources Committee, and assistant general manager,
Human Resources Division, Port Authority of Allegheny County,
Pittsburgh, PA
T he Ne w T hough t L e a dership T r a ining — In t e r v e n t ion :
R e vol u t ionizing E m p l oy e e a nd M a n agemen t R e l at ions
• Theresa M. Livsey-Lemons, director, employee relations
& development, Metropolitan Atlanta Rapid Transit Authority,
Atlanta, GA
Incorpor at ing W e b-Based Ins t ruc t ion a l Sof t wa r e
in t o Your T r a ining P rogr a m
• Douglas Spears*, product manager, Ecolane USA, Inc.,
Espoo, Finland
T u r ning T r a ining f rom a n E x p e nse in t o a n In v e s t m e n t
— How e L e a r ning C a n P rov ide a Sol id ROI
• Keith Sheardown, general manager-technology solutions,
Bombardier Transportation, Mississauga, ON
M e n t oring f or S t r e ng t h , R e t e n t ion, a nd Success
• Daniel Henderson*, director of learning, MV Transportation, Inc.,
Elk Horn, IA
74
75

BRT
Monday wednesday
The Right Vehicle for BRT
10:15 - 11:45 a.m.
Grand Ballroom A, Level 2
How does the type of vehicle factor into BRT success?
Many BRT projects are choosing hybrids or other advanced
technology vehicles to provide service. Vehicle and vehicle
design can impact the service delivery. The discussion
at this session will center on what factors impact vehicle
choice and what benefits may accompany the selections
that are made.
Related TCRP Documents: R-90, R-118 (See page 16
for details.)
Moder at or
• Jack M. Gonsalves, national BRT practice leader, Parsons
Brinckerhoff, Portland, OR
T he F irs t F l e e t of “Specialized” BR T V ehicl e s in t he
Uni t e d S tat e s
• Sandra Stanko*, director of transit services, Regional
Transportation Commission of Southern Nevada, Las Vegas, NV
• Robert C. Highfill, P.E.*, senior project manager, Regional
Transportation Commission of Southern Nevada, Las Vegas, NV
Q ua n t if y ing t he Impor ta nce of Im age t o BR T
• Alasdair Cain, senior research associate, Center for Urban
Transportation Research, University of South Florida, Tampa, FL
T he L at e s t V ehicl e Sel ec t ion T r e nds a nd S t r at egie s
• Cliff Henke, co-chair, APTA Business Member Government
Affairs Committee, and senior analyst, BRT and streetcars,
Parsons Brinckerhoff, Arcadia, CA
A
wednesday
Operations for Paratransit & Accessible
Fixed Route Services: Experience
with New Policies & Practices
10:15 - 11:45 a.m.
Grand Ballroom D, Level 2
Controlling costs and improving customer service.
Explore best operations practices that are operationally
viable, cost effective, and improve customer service.
Learn how new policies, practices, and lower-cost/widelyused
mobile technology can improve customer service and
on-street operations.
Related TCRP Documents: R-98, R-119, R-121, R-124, S-71,
S-74, S-76 (See page 16 for details.)
Moder at or
• Doug Douglas, vice president, paratransit, Dallas Area Rapid
Transit, Dallas, TX
De v e l oping a nd Impl e m e n t ing P ol icie s on M a n aging
Ov e r sized W heelchairs, Segways, a nd Service A nim a l s
• Donna Smith, training and technical assistance specialist,
Easter Seals Project ACTION, Washington, DC
P ol icy de v e l opmen t a nd Oper at ion a l C onsider at ions
of a Pa r at r a nsi t door-t o - door P ol icy
• Selene Faer Dalton-Kumins, director, Office of MetroAccess
Service, Washington Metropolitan Area Transit Authority, Silver
Spring, MD
A DA S t op A nnouncemen t s : T he Roa d t o C ompl i a nce in
A l buq uerq ue
• David R. Rishel, principal, Delta Services Group Inc., Newtown, PA
T r a nsi t C ommunic at ion w i t h Pa r at r a nsi t C l ien t s ;
Mobil e De v ices E m p o w e r t he W orkforce
• Matthew Goddard*, director, product management,
Trapeze Group, Mississauga, ON
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Monday wednesday
wednesday
B
Ridership Successes
10:15 - 11:45 a.m.
Cirrus, Level 35
Discover methods to increase and maintain ridership in
these unpredictable times.
Related TCRP Documents: R-66, R-81, R-125 (See page 16
for details.)
Moder at or
• Harry Saporta, principal, Surface Transport Practice,
Good Harbor Consulting, LLC, Arlington, VA
C
Gas prices have leveled off and unemployment is rising,
but public transit ridership is at record levels. Learn about
programs, initiatives, and strategies transit agencies from
across the country are implementing to build and retain
ridership in these volatile times.
Related TCRP Documents: R-111, R-122 (See page 16
for details.)
Moder at or
• Meegan Joyce, special services manager, Interurban Transit
Partnership (The Rapid), Grand Rapids, MI
Pa nel is t s
• Matt Hansen, supervisor, market development, King County
Metro Transit, Seattle, WA
• David Hull, service planning supervisor, King County Metro
Transit, Seattle, WA
• Chuck P. Michel, board member, Golden Empire Transit
District, Bakersfield, CA
• Michael S. Harbour, general manager, Intercity Transit,
Olympia, WA
Build an Effective Safety Culture
in Transit Organizations
10:15 - 11:45 a.m.
Issaquah, Level 3
Is there a connection between effective safety cultures
and organization success and cost reductions?
An effective safety culture in any transit organization is vital
to its continued success in providing safe transportation. A
proactive and successful safety culture must be embedded
in all employees of the organization and supported by its
top management. Some excellent examples of how an
effective safety culture is built and the results achieved from
employees working together to lead and support safety in all
facets of their jobs are showcased at this session.
78
D
Pa nel is t s
• Carmen J. Bianco, executive consultant, Behavioral Science
Technology, Inc., Ojai, CA
• Thomas M. Greufe, chair, APTA Bus Safety Committee,
and senior vice president, safety, Forsythe Transportation, Inc.,
Anthem, AZ
• Diana Lyn Byrnes, substance abuse management specialist,
Center for Urban Transportation Research, University of South
Florida, Tampa, FL
Transit Facility Design — Sizing it Right
10:15 a.m. - 11:45 p.m.
Grand Ballroom B, Level 2
Are you planning a new bus transit facility, but not sure if
it’s sized to meet your current and future needs?
Time and money is lost due to poor planning and designing
new bus maintenance facilities. A working group in APTA’s
Bus Standards Program has developed guidance for transit
agencies and designers to determine the space needs of a
new facility, an outline to ensure all elements for a new facility
are considered, as well as other useful documents for bus
maintenance facilities. Come learn what new guidance and
tools are available to assist transit agencies and designers in
planning and designing new bus maintenance facilities.
AICP CM CREDITS 1.5 awarded
Moder at or
• Gene Walker, chair, APTA Bus Technical Maintenance
Committee, and maintenance manager, Golden Gate Transit,
San Rafael, CA
A P TA R ecommended P r ac t ices f or t he R igh t T r a nsi t
Facil i t y
• Rockchild Scott, director of facilities, TriMet, Portland, OR
• Kevin Faulkner, director of maintenance, Sun Tran/Van Tran,
Tucson, AZ
• Joeseph Biedenbach, client service manager, CH2M HILL,
Englewood, CO
• Steve Radomski, AIA, LEED AP, associate principal,
RNL Design, Denver, CO
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Monday wednesday
wednesday
G
The Cost of Doing Business
10:15 - 11:45 a.m.
Seneca, Level 4
Cause and effect of procurement proposals.
Is responding to proposals costly or just the cost of doing
business? Hear from the supplier’s side what is involved
in responding to a request from a property and the cost
associated with it. Find out where that cost is absorbed
— usually in the cost to the property! Also, hear from the
property side why the various proposal requirements are
in place. Speakers will discuss the cost of requirements
contained in a proposal and ways to streamline and
lessen the financial burden on suppliers resulting in more
submissions and a lower cost solution for the agency.
Moder at or
• Michael P. Melaniphy, 2nd vice chair, APTA Business Member
Board of Governors; chair, APTA Business Member Procurement
Committee; co-vice chair-business members, APTA Procurement
and Materials Management Committee; and vice president,
public sector, Motor Coach Industries, Inc., Schaumburg, IL
Pa nel is t s
• Steven S. Policar, supervisor, vehicle maintenance,
King County Metro Transit, Seattle, WA
• Lonnie Mitchell, chief administrative services officer,
Los Angeles County Metropolitan Transportation Authority,
Los Angeles, CA
• Gerhild Turner, CPPO, CPPB, procurement supervisor,
Community Transit, Snohomish County, WA
• Louis A. Quaglia, regional sales manager, NOVA BUS,
Reading, PA
• Bill Coryell, vice president, western sales region,
North American Bus Industries, Inc., Ontario, CA
• David A. Smith, vice president of marketing and
government relations, MV Transportation, Inc., Fairfield, CA
G
Moving Mobility
Management Forward
10:15 - 11:45 a.m.
Willow B, Level 2
How to create and maintain a successful mobility
management program.
Mobility management is a strategic approach to managing
a coordinated community-wide transportation network
with multiple operating partners. With new technologies,
mobility management can offer a single point of customer
access to multiple travel modes while lowering the costs of
providing service.
Hear from mobility managers and other experts on new
and existing mobility management programs; and get the
latest information as APTA continues to advance its mobility
management strategic plan by providing information, training
opportunities, and technical resources to help implement
mobility management in your community.
Related TCRP Documents: R-97 (See page 16 for details.)
Moder at or
• Marlene B. Connor, chair, APTA Intergovernmental Issues
Subcommittee; vice chair, APTA Systems Management and
Operations Planning Subcommittee; and director of public
transportation, Wilbur Smith Associates, Holyoke, MA
Pa nel is t s
• Park Woodworth, paratransit/rideshare operations manager,
King County Metro Transit, Seattle, WA
• Mary Leary, Ph.D., senior director, Project ACTION &
transportation initiatives, Easter Seals Project ACTION,
Washington, DC
• Yehuda Gross, manager, Mobility for All Americans Initiative,
and ITS transit program manager, ITS Joint Program Office,
Research and Innovative Technology Administration, U.S.
Department of Transportation, Washington, DC
• Bob Throckmorton, manager of customer service, Community
Transit, Snohomish County, WA
• Mary Jo Morandini, general manager, Beaver County Transit
Authority, Rochester, PA
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81

H
Monday wednesday
CAD/AVL 101
10:15 - 11:45 a.m.
Willow A, Level 2
Getting to the basics.
Computer Aided Dispatch/Automated Vehicle Location
Systems (CAD/AVL) have revolutionized transit operations
and management. This technology optimizes planning and
organization of routes and schedules, allows flexible vehicle
assignment to provide sufficient capacity for passenger
volume at a given time, and transit employees have access
to the required information. Understanding this technology
is critical when tracking vehicles has become a requirement
for most transit agencies. This session will help you
understand where we are with this continuously evolving
set of technologies.
Related TCRP Documents: R-126, S-73 (See page 16
for details.)
Moder at or
• Christopher Norris, director of technical services,
Canadian Urban Transit Association, Toronto, ON
C omputer A ided Dispat ch ( C A D ) —
Ta m ing a T r a nsf orming T echnol ogy
• Bill McFarland, director, technical service & business
development, INIT Innovations in Transportation Inc.,
Chesapeake, VA
• Marty Williamson, systems administrator, Coast Mountain Bus
Company Ltd., Vancouver, BC
How C A D / AV L T echnol ogy is Hel p ing Bus C us t omers
a nd E m p l oy e e s at t he M B TA in Bos t on
• Mike Kuzmich, senior account executive, ACS Transportation
Management Solutions, Franklin, TN
wednesday
G CLOSING GENERAL LUNCHEON: BUS/BRT
Partnership Strategies Help
BRT Transit Move Forward
12 - 2 p.m.
Grand Ballroom C, Level 2
Transit agencies are teaming up with local partners, including
cities and businesses, to achieve success in improving
mobility throughout the nation. These partnerships help
transit agencies build support for their goals, leverage
financial resources, remove barriers, and find new ways of
working together.
This session will highlight exciting partnering efforts to show
you how successful partnerships can benefit you and your
community. Representatives from Microsoft will discuss
their employee transportation program, which includes their
private transportation service offering service from area
residential neighborhoods to their Redmond campus; GILLIG
will discuss their very successful partnerships with King
County Metro Transit; the Greater Cleveland Regional Transit
Authority will talk about the many partnerships created in
developing the new BRT line, the Health Line, including civic,
business, and political partnerships as well as partnerships
with other transit agencies, vendors and suppliers; and
the Washington Metropolitan Area Transit Authority will
highlight their partnering efforts with local businesses, law
enforcement, community groups, just to name a few, in
preparation for the presidential inauguration in January 2009.
These stories are key examples of how transit agencies
are working with partners to create outstanding public
transportation services that are becoming the choice of an
ever-increasing number of people who will help their regions
flourish for generations to come.
P r e siding
• Joyce Eleanor, vice chair-bus & paratransit operations, APTA,
and chief executive officer, Community Transit, Snohomish
County, WA
Moder at or
• Harold S. Taniguchi, director, Department of Transportation,
King County Metro Transit, Seattle, WA
82
(Continued)
83

Monday wednesday
wednesday
BRT
Pa nel is t s
• Jim Stanton, senior community relations manager, Real Estate
and Facilities, Microsoft Corporation, Redmond, WA
• Brian Macleod, senior vice president, GILLIG Corporation,
Hayward, CA
• Joseph A. Calabrese, chief executive officer, general
manager/secretary-treasurer, Greater Cleveland Regional Transit
Authority, Cleveland, OH
• Phillip C. Wallace, general superintendent, bus maintenance,
Washington Metropolitan Area Transit Authority, Washington, DC
BRT, Land Use, and Ridership
2:15 - 3:30 p.m.
Grand Ballroom A, Level 2
How can successful land use impact your ridership?
Studies and reports have been written to show that proper
land use and planning can grow your ridership. Come learn
how BRT can lead to successful transit oriented developments
(TODs), which will increase ridership, development dollars,
and a higher tax base.
AICP CM CREDITS 1.5 awarded
Moder at or
• Kari E. Watkins, P.E., Ph. D. candidate, University of
Washington, Seattle, WA
2:30 - 4 p.m.
Bus & Paratransit Conference
Planning Subcommittee
Wallingford, Level 3
Chair, Christine Anderson
American Recovery and Reinvestment
Act (ARRA) FTA Workshop
2:30 - 5:30 p.m.
Grand Ballroom B, Level 2
Learn about the ARRA and the new Federal Transit
Administration programs, procedures and reporting
requirements that are being implemented. Hear the
important steps you need to take to make the most of the
funding. Join your colleagues and federal partners for an
interactive and informative workshop.
The workshop is open to all conference registrants at a
cost of $75 per person. Please sign up and pay for the
workshop at the APTA registration desk prior to the start
of the workshop.
Use of C h a r r e t t e in BR T S tat ion-A r e a P l a nning
• Thomas W. Williams, P.E.*, senior project manager, AECOM,
Arlington, VA
C a se S t udie s on BR T a nd L a nd Use
• Bill Vincent, general counsel, Breakthrough Technologies
Institute, Washington, DC
R e sult s of a Hedonic R egression Model t h at E s t im at e s
t he Impac t of BR T S tat ions on Surrounding R e siden t i a l
P roper t y Va l ues a l ong t he P i t t sburgh E a s t Bus way
• Victoria A. Perk, senior research associate, Center for Urban
Transportation Research, University of South Florida, Tampa, FL
84
85

Monday wednesday
BRT
CLOSING GENERAL SESSION
What in the World?
3:30 - 5:15 p.m.
Grand Ballroom A, Level 2
What else can we learn from North American and
international BRT programs?
BRT has been successfully implemented in various locations
around the world. The BRT Conference will close with
a taste of what our world neighbors have done to build
successful and highly used BRT systems, while having to
focus on their unique environments.
Related TCRP Documents: R-90, R-118 (See page 16
for details.)
Moder at or
• Dennis Hinebaugh, director, National Bus Rapid Transit
Institute, Center for Urban Transportation Research, University
of South Florida, Tampa, FL
P ubl ic - P r i vat e Pa r t nership s : Do T he y W ork?
Ajai Mathur, chief operating officer, Urban Mass Transit Company,
Dehli, India
Bus w i t h a High L e v e l of Service ( BHL S ) : A F r e nch
C oncep t B a sed on t he A m e r ic a n BR T A p p roach
• Sebastien Rabuel, project manager-urban public transport,
Center for Studies on Urban Planning and Transportation
(CERTU), Ministry of Sustainable Development, Lyon, France
BR T a nd Aus t r a l i a
• Stephen Lucas, past chairman, Bus Industry Confederation,
and managing director, Warrnambool Bus Lines,
Warrnambool, Australia
P ro j ec t C oordin at ion f or t he Impl e m e n tat ion of t he
Gua da l a j a r a M acrobus In t egr at ed S ys t e m
• German Freiberg, transit systems director, Center for
Sustainable Transport, Mexico City, Mexico
Va ncou v e r ’s P l a n BR T P l a nning a nd 2 0 10 Oly mpic
T r a nsp or tat ion P l a n
• Daniel Freeman, South Coast British Columbia Transportation
Authority (TransLink), Burnaby, BC
A dva nced Ne t w ork P l a nning f or BR T —
T he Q u ick way Model
• Alan Hoffman, president, The Mission Group, San Diego, CA
G
thursday, MAY 7
POST-CONFERENCE SEMINAR
Planning Ahead: Enhanced
Contracting Opportunities by
Participating in the Transportation
Planning Process
8 a.m. - 3 p.m.
Leschi, Level 3
Sponsored by the Taxi, Limousine, and Paratransit
Association.
The Taxicab, Limousine & Paratransit Association (TLPA)
has been awarded a grant from the Federal Transit
Administration (FTA) to assist private transportation
operators in understanding and becoming involved in the
transportation planning processes and the opportunities
for business and contracting that may follow. As a part of
this technical assistance program, TLPA developed the
Planning Ahead: Enhanced Contracting Opportunities by
Participating in the Transportation Planning Process seminar.
The seminar will help private transportation operators
identify beneficial opportunities for involvement in their
MPO, local and statewide planning processes, provide
real world examples, and offer the chance for attendees to
share their experiences and to draw information from other
participants. The seminar will provide operators with an
appropriate understanding and working knowledge of the
planning processes and organizations so that they can ask
the pertinent questions and make more informed decisions
regarding the level of involvement that is most valuable to
them. Each seminar includes participation from FTA staff
and from local planning officials.
This seminar is open to all conference registrants. Preregistration,
at a cost of $35 per person, was requested by
the TLPA. If you did not pre-register, but would like to attend
the seminar, please contact Ayesha Plaskett by calling
TLPA’s toll free line, 1.866.928.6550. Or, you may contact
TLPA’s Hal Morgan at the Sheraton Seattle.
Spe a k e r s
• Kenneth I. Hosen, principal, KFH Group, Incorporated, Austin, TX
• Daniel Dalton, senior transportation planner, KFH Group,
Incorporated, Bethesda, MD
• Joseph M. Rubino, JM Rubino Consulting, St. Augustine, FL
86
87

KING COUNTY
METRO Monday TRANSIT DIVISION
King County Metro Transit
King County Department of
Transportation/Transit Division
King Count y Council
Hon. Dow Constantine, Chair
Hon. Bob Ferguson, Vice Chair
Hon. Reagan Dunn
Hon. Larry Gossett
Hon. Jane Hague
Hon. Kathy Lambert
Hon. Julia Patterson
Hon. Larry Phillips
Hon. Pete von Reichbauer
King Count y Executive Staff
Hon. Ron Sims, King County Executive
Harold Taniguchi, Director, Department of Transportation
Me tro Transit Division
Kevin Desmond, General Manager
Jim Jacobson, Deputy General Manager
Michael Avery, Manager, Rail
Jim Boon, Manager, Vehicle Maintenance
Darwin Campbell, Manager, Sales and Customer Services
Major Dave Jutilla, Metro Transit Police
Jill Krecklow, Manager, Finance
Victor Obeso, Manager, Service Development
Jim O’Rourke, Manager, Operations
Jerry Rutledge, Manager, Power and Facilities
Wayne Watanabe, Manager, Information Technology
Randy Witt, Manager, Design and Construction
Park Woodworth, Manager, Paratransit/Rideshare
Operations
APTA Officers
Beverly A. Scott, Ph.D., Chair
General Manager
Metropolitan Atlanta Rapid Transit Authority
Atlanta, GA
Mattie “M.P.” Carter, First Vice Chair
Commissioner
Memphis Area Transit Authority
Memphis, TN
Michael J. Scanlon, Secretary/Treasurer
General Manager/Chief Executive Officer
San Mateo County Transit District and
Caltrain (Peninsula Corridor Joint Powers Board)
San Carlos, CA
Michael S. Townes, Immediate Past Chair
President/Chief Executive Officer
Hampton Roads Transit
Hampton, VA
Vice Chairs
Sharon Greene, Business Members
Principal
Sharon Greene and Associates
Laguna Beach, CA
Delon Hampton, Ph.D., P.E, Business Member-at-Large
Chairman
Delon Hampton & Associates, Chartered
Washington, DC
Joyce Eleanor, Bus and Paratransit Operations
Chief Executive Officer
Community Transit
Snohomish County, WA
Angela Iannuzziello, P.Eng., Canadian Members
President
ENTRA Consultants
Markham, ON
David Solow, Commuter and Intercity Rail
Chief Executive Officer
Southern California Regional Rail Authority
Los Angeles, CA
88
89

Monday APTA Officers
board of directors
J. Barry Barker, Government Affairs
Executive Director
Transit Authority of River City
Louisville, KY
Doran J. Barnes, Human Resources
Executive Director
Foothill Transit
West Covina, CA
Richard J. Bacigalupo, Management and Finance
Federal Relations Manager
Orange County Transportation Authority
Orange, CA
Thomas J. Costello, Marketing and Communications
Assistant Managing Director
Champaign-Urbana Mass Transit District
Urbana, IL
Gary C. Thomas, Rail Transit
President/Executive Director
Dallas Area Rapid Transit
Dallas, TX
Linda J. Bohlinger, Research and Technology
Vice President, National Director of Management Consulting
HNTB Corporation
Santa Ana, CA
Hugh A. Mose, Small Operations
General Manager
Centre Area Transportation Authority
State College, PA
Loren Herr, State Affairs
Executive Director
Texas Transit Association
Austin, TX
Flora M. Castillo, Transit Board Members
Board Member
New Jersey Transit Corporation
Newark, NJ
90
Mark R. Aesch
Richard J. Bacigalupo
Paul J. Ballard
Jean-Pierre Baracat
J. Barry Barker
Doran J. Barnes
Bruno A. Barreiro
Stephen G. Bland
Michael J. Blaylock
Linda J. Bohlinger
Christopher P. Boylan
John A. Brooks
Robert I. Brownstein
Michael T. Burns
Allan E. Byam
Joseph A. Calabrese
Mattie P. “M.P.” Carter
Joseph M. Casey
Flora M. Castillo
John B. Catoe Jr.
Irene Caudillo
Denis Clements
Thomas J. Costello
Pasquale T. Deon Sr.
Kevin Desmond
Yves Devin
George F. Dixon, III
Mark Donaghy
Sandy Draggoo
Dorothy W. Dugger
Joyce Eleanor
Albrecht P. Engel, P.E.
Dennis Faulkenberg
Nathaniel P. Ford Sr.
Joel Gauthier
Daniel A. Grabauskas
Sharon Greene
Delon Hampton, Ph.D., P.E.
Fred Hansen
John L. Hendrickson
Loren Herr
David A. Hillock
Mark E. Huffer
Angela S. Iannuzziello, P.Eng.
Paul C. Jablonski
Harpal Kapoor
Daniel G. Kelleher
Ronald J. Kilcoyne
David W. Kilmer
Stephen B. Kingsberry
Liz Kniss
Jeanne Krieg
Arthur T. Leahy
Rosa Macrito
Clarence W. Marsella
Frank T. Martin
Dr. James McCray Jr.
Jonathan McDonald, P.E.
Gary W. McNeil
David W. Mikoryak
Bradford J. Miller
Mary Jo Morandini
Alfred J. Moscola
Hugh A. Mose
Steven L. Myers
Gordon A. Nevison
Steve New
John D. Porcari
Joe Murray Rivers
Stanley J. Rosenblum
Ghassan Salameh
Richard R. Sarles
Michael J. Scanlon
Stephen E. Schlickman
Beverly A. Scott, Ph.D.
Carl G. Sedoryk
Vickie Shaffer
David Solow
Lynette Sweet
Gary C. Thomas
Michael S. Townes
Claude Trudel
Peter Varga
J. Michael Walls
Gary M. Webster
Jeffrey Wharton
Paul J. Wiedefeld
Gary Willms
Frank J. Wilson
John L. Wilson
Alan C. Wulkan
Christopher Zimmerman
91

APTA 2009
Major ??? MondayMeetings
Visit w w w.apta.com for more information.
June 11-15
INTERNATIONAL RAIL RODEO
Hilton Chicago
Chicago, IL
June 14-18
RAIL CONFERENCE
Hilton Chicago
Chicago, IL
July 18-21
Transit Board Members Seminar
& Board Support Employee
Development Workshop
Westin Cincinnati
Cincinnati, OH
Oc tober 4-7
ANNUAL MEETING
Grande Lakes Orlando
Orlando, FL
92

American Public Transportation Association
1666 K Street, NW
Washington, DC 20006
202.496.4800
www.apta.com
Transportation Research Board
500 Fifth Street, NW
Washington, DC 20001
202.334.2934
www.trb.org
Printed on recycled paper certified
by SmartWood to meet the Forest
Stewardship Council (FSC) standards.