The Manual Abandon Process: - DTMO

Information Paper:
The Manual Abandon Process:
Closing a Stuck Document
DEFENSE TRAVEL
MANAGEMENT OFFICE
Introduction
Occasionally a document may become “stuck” in DTS – that is, DTS no longer allows a
user to access it in an editable format. Documents may become stuck due to internal
server errors or they can get stuck in CTO SUBMIT. If this occurs, a user must initiate the
steps to have the document closed.
Document closure occurs when a system administrator applies the MANUAL ABANDON
stamp to a document that is stuck in DTS. Only system administrators can apply the
MANUAL ABANDON stamp.
The following sections explain the process used to handle documents requiring the
MANUAL ABANDON stamp.
Process
The following steps lead to the application of the MANUAL ABANDON stamp:
1. A DTS user becomes aware that a travel document is inaccessible or
irretrievable for further processing.
2. The user submits a Travel Assistance Center (TAC) ticket and includes the travel
authorization number (TANUM) and other information necessary for identification
and evaluation of the document.
3. The DTMO/TAC evaluates the document and notifies the system administrator.
4. The system administrator applies the MANUAL ABANDON stamp and enters the
TAC ticket number for reference.
Document
Types
The MANUAL ABANDON stamp can be applied to:
• Authorizations (including individual authorizations spawned from group
authorizations) and imported authorizations
• Vouchers and local vouchers
The MANUAL ABANDON stamp cannot be applied to group authorizations.
Document
History
When the system administrator applies the MANUAL ABANDON stamp to a document, it
appears as the final entry in the Document History section of the Digital Signature screen.
The following table shows the information that displays for the MANUAL ABANDON
entry:
DOCUMENT HISTORY ENTRY FOR MANUAL ABANDON
STATUS DATE TIME NAME REMARKS
Abandoned
Document.
Defense Travel Management Office Updated June 2013
This document is controlled and maintained on the www.defensetravel.dod.mil website. Printed copies may be obsolete.
Please check revision currency on the web prior to use.

DEFENSE TRAVEL
MANAGEMENT OFFICE
The following table shows the implications and results pertaining to the document, DTS,
and reservations when the MANUAL ABANDON stamp is applied.
Implications
and Results
IMPLICATIONS AND RESULTS OF THE MANUAL ABANDON STAMP
DOCUMENT DTS RESERVATIONS
The document is locked
permanently to prevent further
action. There can be no
editing, cancelling, adjusting,
or amending.
If the document is an
authorization, a voucher
cannot be created from it.
If the document is accessible,
it may be viewed or printed via
the links in DTS.
Printed versions of the default
document forms and
government forms display the
following text in the Remarks
section:
Abandoned Document. See
TAC ticket number .
Routing stops. The document
no longer requires or accepts
routing action. Any pending
routing actions are cleared.
Any pending non-ATM advances,
Scheduled Partial Payments (SPPs),
obligations, settlement invoices,
supplemental invoices, supplemental
local vouchers, accounts receivable,
notices of collection, or archive
transactions are stopped.
DTS sends no more e-mail
notifications to the traveler regarding
the document.
DTMO/TAC handles all notification
regarding the MANUAL ABANDON
document status outside of DTS.
The document will not be archived.
Any existing reservations
must be cancelled
outside of DTS. This
action does not remove
reservations from the
document, nor does it
cancel them.
Import/
Export
The MANUAL ABANDON stamp is a valid stamp for export documents. For travel
documents generated from an export file, DTS exports travel document data to the
associated partner system when the MANUAL ABANDON stamp is applied.
Defense Travel Management Office Updated June 2013
This document is controlled and maintained on the www.defensetravel.dod.mil website. Printed copies may be obsolete.
Please check revision currency on the web prior to use.

DEFENSE TRAVEL
MANAGEMENT OFFICE
Reports
Documents in the MANUAL ABANDON status are excluded from four reports for the
reasons shown in the table below:
REPORTS THAT DO NOT INCLUDE MANUAL ABANDON STATUS DOCUMENTS
REPORT
Unsubmitted Voucher
Unsubmitted Voucher (Partner System)
Routing Status
Routing Status (Partner System)
REASON
MANUAL ABANDON removes the document from
any further action including vouchering.
MANUAL ABANDON discontinues the routing of the
affected document. The document no longer awaits
further routing action.
Defense Travel Management Office Updated June 2013
This document is controlled and maintained on the www.defensetravel.dod.mil website. Printed copies may be obsolete.
Please check revision currency on the web prior to use.