Outpatient Therapy Services - University College London Hospitals
Outpatient Therapy Services - University College London Hospitals
Outpatient Therapy Services - University College London Hospitals
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Publication date: October 2009<br />
Date last reviewed: April 2013<br />
Date next review due: April 2015<br />
Leaflet code: UCLH / NHNN / AOPD / OTS / PIL04<br />
© <strong>University</strong> <strong>College</strong> <strong>London</strong> <strong>Hospitals</strong> NHS Foundation Trust<br />
2009<br />
Contact details<br />
Therapies <strong>Outpatient</strong> Department<br />
The National Hospital for Neurology and<br />
Neurosurgery<br />
Queen Square<br />
<strong>London</strong><br />
WC1N 3BG<br />
Direct Line: 020 3448 4762<br />
Fax: 020 3448 4737<br />
Switchboard: 0845 155 5000 / 020 3456<br />
7890<br />
Website: www.uclh.nhs.uk/nhnn<br />
If you reach our answer machine please<br />
leave a message, tell us who you are<br />
phoning, your name and telephone<br />
number. We will call you back as soon as<br />
possible.<br />
Useful contacts<br />
PALS (Patient Advice and Liaison<br />
Service) provides a personal contact point to<br />
assist patients, relatives and carers. If you<br />
have an issue relating to our service that you<br />
would like to discuss, contact PALS on <br />
020 3448 3237 PALS@uclh.nhs.uk<br />
Hospital Transport is available for patients<br />
who qualify, contact Transport Department<br />
for an assessment on 020 3456 7010.<br />
If you need a large print, audio or<br />
translated copy of this document, please<br />
contact us on 020 3448 4762. We will try<br />
our best to meet your needs.<br />
National Hospital for<br />
Neurology and<br />
Neurosurgery<br />
<strong>Outpatient</strong> therapy<br />
services
This leaflet has been written for patients<br />
and carers to provide some information<br />
about our department. Please do not<br />
hesitate to contact us if you have any<br />
questions.<br />
Who are we and what do we do?<br />
We are a therapies team comprising of<br />
Physiotherapists, Occupational Therapists<br />
and Speech and Language Therapists.<br />
We see people with neurological conditions<br />
who are referred by consultants at the<br />
National Hospital for Neurology and<br />
Neurosurgery. We offer a specialist<br />
outpatient service for assessment and<br />
advice on on-going management.<br />
Physiotherapists will assess your<br />
movement, mobility and balance. They aim<br />
to help you achieve the greatest level of<br />
activity using the best quality of movement<br />
possible.<br />
Occupational Therapists will assess how<br />
any difficulties you may have affect aspects<br />
of everyday living at home, work or leisure.<br />
Speech and Language Therapists will<br />
assess any difficulties you have with either<br />
communicating or swallowing.<br />
All our therapists will work with you to help<br />
you to achieve your maximum potential in<br />
these areas. If you would prefer to be<br />
referred to your local services please let us<br />
know and we will organise this for you.<br />
Where to find us<br />
We are located on the first floor, Albany<br />
Wing, National Hospital for Neurology and<br />
Neurosurgery.<br />
What will we do on your first visit?<br />
<br />
<br />
<br />
<br />
<br />
<br />
Take details of your history.<br />
Find out about your current problems<br />
and needs.<br />
Prioritise any areas of difficulty.<br />
Discuss your therapy and treatment<br />
options with you.<br />
Work out a treatment plan and or goals<br />
and a time frame to work towards.<br />
Refer you on to your local service if this<br />
is more appropriate.<br />
What can you expect from us?<br />
When we receive your doctor’s referral we<br />
will contact you by letter or telephone to<br />
offer you an appointment.<br />
We will continue to assess your treatment<br />
and progress during and at the end of the<br />
planned treatment. If appropriate at the<br />
end of your planned treatment you may be<br />
given a period of time where you can come<br />
back and see us in case problems arise.<br />
What to bring with you<br />
• Any equipment you have been lent for<br />
practice between sessions.<br />
• Any splints, walking aids, exercise sheets<br />
or communication aids you use.<br />
• Glasses if you usually wear them.<br />
• If you are attending physiotherapy please<br />
bring loose, comfortable clothing such as a<br />
T-shirt or vest, shorts or leggings.<br />
How can you help us and others who<br />
use our services?<br />
Please arrive on time for your appointment.<br />
When you get to the department let our<br />
receptionists know that you are here.<br />
If possible, let us know at least 48 hours in<br />
advance if you are unable to attend so we<br />
offer this appointment to someone else.<br />
Please be aware that you may be<br />
discharged from our service if you:<br />
• do not keep your appointment or you do<br />
not attend two follow-up appointments<br />
without telling us;<br />
• re-schedule your initial appointment more<br />
than once, or you re-schedule follow-up<br />
appointments more than twice.<br />
If you are attending by hospital transport,<br />
please contact the department if you have<br />
not been picked up an hour before your<br />
appointment time.