UCLH NEWS - University College London Hospitals

UCLH NEWS
The Magazine for Foundation Trust Members Issue 19 Autumn 2010
Inside this Issue
- Meet your new Governors
- Service Commitment
Awards
- Chief Nurse Retires
- Annual Public Meeting
Cynthia Dako - winner of patient
award, pictured with her colleague
from Sterile Services - the runners
up in the team awards

Welcome
Editors Welcome I would like to thank Patricia Pank for the support and encouragement
she has given me to step into her shoes as the new Editor. Living North of the border poses certain
challenges but with a great team of supporting colleagues I will try and ensure the newsletter remains
topical and informative to you.
Following the MembersMeet in June on green issues, I’m delighted to say we have switched to
printing this newsletter on paper from sustainable sources produced from forests that meet the
internationally recognised FSC Principles and Criteria of Forest Stewardship. This addresses
social, economic and environmental factors and means that indigenous workers are employed at a fair
price and that forests are well managed. It also helps with the Trust’s Carbon and Sustainability
Management Plan.
In this edition our highlights include a focus on the new governors and other topical UCLH newsworthy
briefs. Joan Bell, National Patient Governor
Members Invitation to Open Event
You are invited to the Trust's annual open event at University College Hospital on Tuesday 7
December 3.30pm - 6.00pm. Come and see interactive display
stands showcasing the work of our hospitals; meet clinical staff; have
a health check; take a tour of clinical departments and talk to some of
your governors. Plus there will be festive fun with gospel singing
performed by the BBC School Choir of the Year - the local Maria
Fidelis Convent School, carols and mince pies. West End star Lee
Mead will switch on our Christmas tree lights. No need to book - just
turn up. Check the UCLH website nearer the time for further details.
Members Survey - Your views are important to us
Please help us by completing the enclosed survey and return to the Membership Office. This is
your opportunity to help influence the Trust’s priorities for next year and decide what topics you
would like to come and hear about for the MembersMeet Events in 2011.
Remember to let the membership office know if your address or any
other details change so we can keep you up to date with what goes on at UCLH .
We are always looking for new members to join
the Trust. Membership is free and if you know of
friends or family who are eligible to join please
encourage them to become a member. You can
join online at www.uclh.nhs.uk via the Governing
Body pages or phone 020 7380 9290.
Are you making the most of
NHS Discounts?
As a member you qualify to sign up for the
discounts. Look out for special offers, for
example one member recently received
£150 for switching bank accounts!
UCLH News Issue 19
Top Stories on the UCLH Website
UCLH joins worlds largest coffee morning with Macmillan
Landmark for integrated medicine - see page 6 for full story
Actor Noel Clarke opens new teenage cancer trust facilities at UCH
New prostate cancer treatment trials awarded prize winning status
If you would like a copy of this information in large print, call
0207 380 9290 or contact foundation.trust@uclh.nhs.uk
Membership office - tel: 020 7380 9290
email: foundation.trust@uclh.nhs.uk www.uclh.nhs.uk 2

Meet your new Governors
New Governors took up their roles on 1 September and have written something about themselves
to share with you.
Peter Brayshaw
Local Patient Governor
I am delighted to have been re-elected. I
stood for governor because I wanted to give
something back to an Institute from whose
care I have benefited, and be an advocate of
the needs of fellow patients. I have a lot to
contribute in guiding the Trust’s work in an
increasingly complex environment of
financial pressures and political and clinical
changes and want to ensure that patient
care is the top priority.
I was born in Leeds and have lived in
London for many years. I work as a
Camden Councillor.
I am a member of various Trust
Committees at UCLH and will help UCLH
continuously improve in fulfilling its mission.
Alison Forbes
Regional Patient Governor
I am a former Governor and was on the
Quality and Safety Committee, where I was
at the cutting edge of patient safety issues. I
learned about health policy when I headed
the media department at the King’s Fund
and was a committee member of NICE,
which weighed up evidence to make
decisions about which treatments would be
funded by the NHS.
I believe I can use my experience to
make a valuable contribution to improving
patient care and make a genuine difference
to the patient experience.
I am an executive coach, working with
leaders in the health service and education.
I also train Foundation Doctors in
leadership, communication, team work and
managing difficult people.
Having been a patient at UCH, I was delighted with the treatment I
had received and wanted to give something back so decided to stand as
regional patient governor in this years elections and was delighted to be
elected.
I was born and educated on the George Cross island of Malta and
moved to London in 1965 to take up a position with the Civil Service with
whom I remained until my retirement. Since then I have involved myself
in voluntary work and am a Trustee, Secretary and acting Treasurer of
‘CHAMPS’, a local registered charity which is attached to a surgery of
doctors
I have previously been a Governor at Moorfields Eye Hospital and I
believe my experience gained from there will be useful in my role at
John Green
Regional Patient Governor
UCLH. As a UCLH Governor, I will do my best to help patients with their problems and would like
to get involved in some of the Committees during my time at UCLH.
In my spare time I enjoy Martial Arts, reading, watching football and TV programmes.
UCLH News Issue 19
Membership office - tel: 020 7380 9290
email: foundation.trust@uclh.nhs.uk www.uclh.nhs.uk 3

Meet your new Governors
Fiona McKenzie
Regional Patient Governor
I was truly grateful to be elected as a regional patient governor this
year. I am really looking forward to being actively involved in the work of
the Trust. I grew up in New Zealand but moved to London a little over four
years ago to complete postgraduate studies.
I love good food, politics, music and the theatre and I am currently
reading, for the second time, Terry Pratchett’s Unseen Academicals. My
background is in policy and communication – prior to moving, I worked for
New Zealand’s coalition government and my current day job is with the
Church Commissioners where I translate ecclesiastical legislation into
guidance. I enjoy dabbling in all things digital. As a governor, I am
passionate about working to help provide broader support for patients and
ensuring that all possible is done to limit situations that cause patients’
unease. I am looking forward to serving you on the governing body.
I have been a
public governor at
UCLH since 2007 and
enjoy working with
staff and other
governors to find
solutions to problems.
While medical care is
of a very high
standard
improvements can
certainly be made in
other services. I am a
Patricia Orwell
Public Governor
member of the Patients Issues Committee,
which includes staff from the main
departments, and meets monthly to discuss
and resolve issues which affect patients, their
families and carers. I am also a member of
the High Quality Patient Care Group - a
group of governors who set an annual plan of
work which in 2010/11 includes in-depth
interviews with cancer patients and reviews
with staff of disability access, parking and
transport, portering and wheelchairs, and the
appointments system.
Stuart Shurlock
National Patient Governor
I am a retired
professional civil
engineer living in
Basingstoke,
Hampshire.
I have been
treated at the main
hospital since
2008 for a
recurrence of
Follicula
Lymphoma. My
own experiences
as both an outpatient
and in-patient has left me with a
huge admiration for the staff here. That is
what inspired me to become a member and
then to respond to the call for candidates
for new governors. A big organisation like
UCLH can be very daunting for some
people, especially when they are feeling
vulnerable. I want to get involved in
ensuring that the whole patient experience
is the best for everyone.
Due to my own health reasons, I have spent a lot of time at UCH and
have observed the workings of various departments and their staff. I have
also spoken with many fellow patients about our shared experiences and
believe strongly that building patient voices into the heart of hospital
strategy is necessary in order to ensure the best in quality and service
standards. This can be done by encouraging both staff and patients to
identify issues and solve problems together.
As a graduate of the BBC’s management leadership programme at
Ashridge Business School, I understand the importance of safeguarding
quality against efficiencies in a large public sector institution.
I look forward to being part of UCLH’s challenging future.
Diane Wales
Local Patient Governor
UCLH News Issue 19
Membership office - tel: 020 7380 9290
email: foundation.trust@uclh.nhs.uk www.uclh.nhs.uk 4

Presentations at the APM
The Annual Public Meeting held on 30 September gave patients, public and staff the opportunity
to find out what the Trust had achieved in the last 12 months. Sir Robert Naylor Chief
Executive announced that UCH’s proposal to become a national Proton Beam Therapy service, in
collaboration with the Christie Hospital in Manchester, had been approved. This will be the first
such unit in the UK providing a brand new form of radiotherapy for treating children with brain
cancer. People stayed behind to meet the Chairman, board members and governors.
New Brain Tumour Unit: The treatment of brain cancer care in
the UK is on the brink of a revolution, thanks in part to the work of
the National Hospital for Neurology and Neurosurgery (NHNN) with
the development of a brain tumour unit, due to open in 2011. Miss
Joan Grieve Consultant Neurosurgeon said the NHNN will work with
colleagues in UCL Partners to set up 8 brain cancer clinical trials.
The new unit will have 12 beds and provide improved care for
patients with brain tumours, support and treatment for patients and
their families will be provided, as well as dedicated palliative care
services.
Interventional MRI scanners
for the new Unit
The national campaign advert to raise
awareness of stroke symptoms
Dr Nick Lossef Consultant Neurologist explained how the
new Hyper Acute Stroke Unit (HASU), one of just eight
units in London, has led to a greater number of patients
being treated for stroke and resulting in better outcomes.
The HASU provides rapid transfer and assessment to a
specialised unit where stroke patients receive “clot busting
treatments” and are continuously monitored in a dedicated
environment within the first 72 hours following a stroke.
Strokes are not necessarily associated with older people;
the age of patients treated on the unit has ranged from 18 -
101 years. The HASU has been achieved through
partnership working and is led by a highly skilled multidisciplinary
team at the NHNN. The NHNN provides the most comprehensive range of
Neuroscience clinical services not only in London but throughout Europe.
Sterile Services (above and front cover)
were among the winners
The Annual Staff Service Commitment
awards, now in their fourth year, were
presented. ‘A sweet angel from Heaven’,
‘kind and compassionate’, and ‘a gem’,
were just some of the words used to
describe this year's winners.
Presenting the awards Richard Murley
Chairman said: "The principle aim of the
Trust is to treat patients as well as we
can which is all about quality of
treatment, safety, outcomes and
experience. These awards are about members of staff who have
gone the extra mile in the eyes of their colleagues or the patients
they are looking after."
Winners were presented with crystal bowls engraved with their
names, certificates, prize money and badges funded by UCLH
Charity and the Friends of UCLH.
Some of the runners up
Rachel Taylor (top) and
Housekeeping Heart Hospital (below)
UCLH News Issue 19
Membership office - tel: 020 7380 9290
email: foundation.trust@uclh.nhs.uk www.uclh.nhs.uk 5

Trust Matters
CHIEF NURSE RETIRES
Christine Mackenzie patient governor interviews Louise Boden Chief Nurse upon her retirement
after 40 years in the NHS.
How did you feel when it was first announced that patients were to be included on the
Governing Body? The view of the Executive Board was, oh goodness we’ve got to start doing
things in a different way - a journey to learn how to embrace this new scenario and not completely
certain how it would all pan out. Personally, anything that got closer to giving us a rounded view
of patient experience was bound to be better, whatever the lumps and bumps in the road, it would
be an improvement. I think Governors have undoubtedly
had a positive effect.
What will change? I think it’s really important that
nurses are degree level educated, they need to compare
with other health professionals. The current philosophy is
that everything is going to be community led with hospitals
shedding jobs. There will always be hospital based care, no
matter how advanced and sophisticated the community
services are. Currently services are set to benefit the
system and the staff rather than patients – we have a long
way to go!.
What is your greatest achievement? ‘Growing’ the future is the
most terrific thing I have been involved in. It’s been a great pleasure to ‘grow’ Ward Sisters
successfully. It’s a result of team work. We also ‘grow’ the people at deputy level to become Chief
Nurses elsewhere. My job description said “This person has to be an inspiration to the nurses
and have a sense of humour”, That was a grand job description. I’ve just been extraordinarily
fortunate. I was extremely surprised to make Ward Sister, so to arrive at a Chief Nurse role was
quite an astonishment tome, and I’ve been blessed to have the best job in the country.
Louise finished by saying “I don’t think anyone could have had a finer career” .
New Landmark for Integrated Medicine 16 September marked a new landmark for
Integrated Medicine in the history of the Royal London Homoeopathic
Hospital as its name officially changed to better reflect the range of
services it provides, which includes complementary cancer care,
allergy service, acupuncture, rheumatology service to name but a few!
The hospital is now known as the Royal London Hospital for
Integrated Medicine – the
RLHIM.
Dr Peter Fisher, RLHIM
clinical director, said the name
change was a milestone in the
history of complementary
medicine in the NHS.
New signage at the RLHIM
Integrated medicine brings
together conventional
medicine with safe and effective, high quality
complementary medicine and the RLHIM is the largest
public sector centre for integrated medicine in Europe.
Louise Boden (R) with
Christine Mackenzie (L)
Some members of the Senior team at RLHIM
Dates for your diary The Trust’s forward plan will be the subject of the next MembersMeet on
Tuesday 8 February 2011, 10am - 12noon, Education Centre, 250 Euston Rd, London. Book your
place via the membership office: email foundation.trust@uclh.nhs.uk or call 020 7380 9290
For further information on events visit the Governing Body pages on the Trust’s website.
UCLH News Issue 19
Membership office - tel: 020 7380 9290
email: foundation.trust@uclh.nhs.uk www.uclh.nhs.uk 6