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The operation required the adoption of limited geographical and occupational mobility<br />

measures for the workers concerned.<br />

A procedure was commenced again in June relating to the action to streamline the distribution<br />

network of the network banks in accordance with the 2011-2015 <strong>Group</strong> Business Plan. This<br />

involved the roll out of the new “hour glass” distribution model started on 1 st August and the<br />

start in October of preparatory and preliminary activities necessary for the implementation of<br />

the “mass market team” and “developers” projects to run from 2012.<br />

Discussions were commenced in October on company bonuses for 2010 and were concluded<br />

with the signing of the relative trade union agreements in all <strong>Group</strong> banks and companies.<br />

Contract negotiations, started on 21 st September 2011 were also concluded with a trade union<br />

agreement in November concerning changes to the organisational structure of Centrobanca<br />

and the transfer of the management of non-performing loans to the “Problem Loans and Credit<br />

Recovery” Area at <strong>UBI</strong> <strong>Banca</strong>. The operation involved the adoption of limited geographical<br />

mobility measures.<br />

Finally, to complete the picture of discussions and negotiations with trade unions, mention<br />

must be made of agreements reached on specific company issues, normally involving second<br />

level negotiations, signed at <strong>UBI</strong> <strong>Banca</strong>, <strong>Banca</strong> Popolare di Bergamo, <strong>Banca</strong> Regionale<br />

Europea, Banco di Brescia, Banco di San Giorgio and <strong>Banca</strong> di Valle Camonica.<br />

Negotiations were commenced at the start of the new year on a series of actions to streamline<br />

the branch network of the <strong>Group</strong> and to revise the distribution model at <strong>Banca</strong> Popolare<br />

Commercio e Industria, with the introduction of a “Head Branch” and “<strong>Group</strong> Branch” model<br />

already in operation in other <strong>Group</strong> banks 3 . Here too, the repercussions involved the adoption<br />

of limited geographical mobility measures.<br />

Finally negotiations were commenced on 9 th March 2012, concerning the merger of B@nca<br />

24-7 into <strong>UBI</strong> <strong>Banca</strong> and the contribution of assets consisting of salary or pension backed<br />

loans from B@nca 24-7 to Prestitalia 3 . Naturally the most appropriate solutions will be<br />

sought in the trade union negotiations required under labour agreements to reduce social<br />

repercussions on the working conditions of employees, by making use of the instruments<br />

provided for in the labour agreements and the relative law.<br />

Training<br />

Training activities are traditionally designed to develop and enhance the technical and<br />

professional knowledge, managerial experience and abilities and the ethical and cultural<br />

behaviours present in the <strong>Group</strong>. In 2011 they involved the delivery of over 103 thousand<br />

training days (inclusive of<br />

classroom, job experience and<br />

remote training), an increase of<br />

7% compared to the previous<br />

year and an average of<br />

approximately 5.6 training days<br />

per person (5.2 in 2010).<br />

Training activity by subject areas in 2011<br />

Subject area<br />

Classroom<br />

Remote<br />

training<br />

Total<br />

ob experienc person/days of<br />

training<br />

Insurance 14,726 14,990 - 29,716 28.7%<br />

Commercial 9,248 - 161 9,409 9.1%<br />

Finance 4,351 290 195 4,836 4.7%<br />

Credit 8,412 447 2,521 11,380 11.0%<br />

Managerial-Behavioural 9,732 - - 9,732 9.4%<br />

Regulatory 6,260 20,624 7 26,891 26.0%<br />

Operational and other subjects 4,214 3,570 3,692 11,476 11.1%<br />

TOTAL 56,943 39,921 6,576 103,440 100.0%<br />

The main initiatives carried<br />

forward during the year included:<br />

• the completion of the “ValoRe in Rete”, training workshop started in 2010, designed to<br />

stimulate and enhance the role of existing Branch Managers;<br />

%<br />

3 See the section “Significant events that occurred during the year” for further information.<br />

70

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