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11.2 Average number of employees by category<br />

31/12/2011 31/12/2010<br />

EMPLOYEES 18,645 18,994<br />

a) senior managers 468 510<br />

b) middle managers 7,482 7,561<br />

c) remaining employees 10,695 10,923<br />

OTHER PERSONNEL 476 677<br />

“Other personnel” also includes the directors and statutory auditors of <strong>Group</strong> member<br />

companies. “Other personnel” also includes the directors and statutory auditors of <strong>Group</strong><br />

member companies. 13: 519010O|1 - NOTA<br />

11.3 Defined benefit company pension funds: total expenses<br />

See section 12.3 “Defined benefit company pension funds” in the balance sheet liabilities<br />

section.<br />

11.4 Other benefits for employees<br />

The item “Other benefits for employees” consists mainly of expenses relating to the leaving<br />

incentive plan amounting to €3.5 million, expenses for luncheon vouchers amounting to €20.9<br />

million and insurance expenses of €14.6 million.<br />

11.5 Other administrative expenses: composition<br />

2011 2010<br />

A. Other administrative expenses (666,346) (712,876)<br />

Rent payable (72,060) (77,847)<br />

Professional and advisory services (90,225) (102,647)<br />

Rentals hardware, software and other assets (36,211) (38,679)<br />

Maintenance of hardware, software and other assets (40,483) (40,842)<br />

Tenancy of premises (54,755) (51,748)<br />

Property maintenance (27,245) (27,816)<br />

Counting, transport and management of valuables (16,004) (16,503)<br />

Membership fees (9,468) (10,818)<br />

Information services and land registry searches (12,612) (13,168)<br />

Books and periodicals (1,877) (1,901)<br />

Postal (26,576) (31,906)<br />

Insurance premiums (44,276) (45,806)<br />

Advertising (26,007) (24,663)<br />

Entertainment expenses (2,017) (2,099)<br />

Telephone and data transmission expenses (58,531) (69,934)<br />

Services in outsourcing (46,439) (51,223)<br />

Travel expenses (23,476) (23,476)<br />

Credit recovery expenses (44,000) (46,103)<br />

Forms, stationery and consumables (11,137) (13,304)<br />

Transport and removals (7,354) (6,987)<br />

Security (9,736) (9,651)<br />

<strong>UBI</strong> <strong>Group</strong> merger expenses - -<br />

Other expenses (5,857) (5,755)<br />

B. Indirect taxes (214,707) (210,714)<br />

Indirect taxes and duties (37,498) (40,467)<br />

Stamp duty (140,749) (129,567)<br />

Municipal property tax (8,806) (9,029)<br />

Other taxes (27,654) (31,651)<br />

Total (881,053) (923,590)<br />

Table 14: 519000bO|1 - NOTA<br />

357

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