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UBI Banca Group

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million) and the repurchase of own bonds on the secondary market (-€1.6 million), while<br />

profits were earned on securities trading (+€0.9 million);<br />

- other operating income and expenses increased from €4.6 million to €10 million, benefiting<br />

from an insurance reimbursement of approximately €4 million.<br />

As concerns operating expenses:<br />

- personnel expense fell by 5.4%, to €144.9 million, attributable mainly to a reduction in<br />

average personnel numbers, while variable components of remuneration increased;<br />

- other administrative expenses of €94.7 million remained almost unchanged compared to<br />

2010 (+0.4%). Within the item, increases were recorded in “fees for services provided by<br />

<strong>Group</strong> companies” (+€1.3 million), “insurance premiums” (+€1.2 million) and “tenancy of<br />

premises” (+€0.9 million), while expenses decreased for “professional and advisory services”<br />

(-€0.8 million), “outsourced services” (-€0.7 million), “postal expenses”<br />

(-€0.6 million) and “telephone and data transmission” expenses (-€0.5 million);<br />

- net impairment losses on property, equipment and investment property and intangible<br />

assets also remained stable at €14.1 million (€14.6 million).<br />

As a result of these changes, the cost:income ratio improved by almost six percentage points,<br />

falling from 74.1% to 68.3%.<br />

Net impairment losses on loans fell slightly to €22.8 million (€22.9 million twelve months<br />

before), the result of a reduction in collective impairment losses (-€5.1 million) and an increase<br />

in specific net impairment losses (+€5 million).<br />

Net impairment losses on other assets/liabilities were again marginal at €0.5 million (€0.4<br />

million), while net provisions for risks and charges amounted to €2.7 million consisting mainly<br />

of provisions made for litigation with customers for compounding of interest (in 2010 the item<br />

consisted of net reversals of €0.9 million).<br />

Finally net operating income for the year included an expense of €11.4 million, the net result of<br />

an impairment loss of €12.1 million on goodwill and gains on the sale of properties of €0.7<br />

million.<br />

As concerns the balance sheet, loans to customers rose to €4.9 billion with growth of €0.1<br />

billion (+2.1%), driven by growth in medium to long-term lending (+€0.2 billion), consisting<br />

principally of mortgages, which now accounts for 71.6% of the loan portfolio, while a<br />

generalised fall was recorded by short term loans (-€0.1 billion).<br />

The continuation of the economic crisis in a local economy, which was already particularly<br />

fragile, was reflected in a decline in the quality of credit, with an increase in net deteriorated<br />

loans to €270.5 million (+€85.9 million). In detail, net non-performing loans increased (+€35<br />

million to €93.9 million) as did net impaired loans (+54.3 to €162.3 million), while slight<br />

decreases occurred for restructured exposures (-€0.1 million to €2.1 million) and past due<br />

exposures (-€3.3 million to €12.2 million), which included €8.7 million of exposures in arrears<br />

for between 90 and 180 days secured by real estate property.<br />

Direct funding from customers, totalling €7.6 billion, remained unchanged compared to the<br />

year before. Within the item, amounts due to customers remained stable at €5.2 billion as did<br />

securities issued at €2.4 billion, while a partial change in the composition occurred within the<br />

item, out of bonds and into certificates of deposit, mainly into certificates of deposit<br />

denominated in yen.<br />

On the other hand indirect funding from customers amounting to €5.4 billion, fell by €0.4<br />

billion due to decreases in assets under management (-0.8 billion to €2.9 billion), penalised by<br />

significant declines in mutual investment funds and Sicav’s (-€0.7 billion to €1.6 billion). On<br />

the other hand assets under custody rose to €2.5 billion (+€0.4 billion), as a result of the<br />

placement of bonds issued by third parties and by the Parent in particular (a total increase of<br />

€0.4 billion nominal).<br />

At the end of 2011 the net interbank position consisted of funds of €3.6 billion (-€0.1 billion<br />

compared to the end of 2010), a reflection of the significant liquidity held by the <strong>Banca</strong>.<br />

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