Policy 7230A - Department of Administration
Policy 7230A - Department of Administration Policy 7230A - Department of Administration
The following are the Mandatory Procedures that support the Security Operations Training section of the Default Security Requirements: 3.2.1. Design and Develop an Operations Training Program Create a program and supporting materials that are appropriate to the needs of the agency: 3.2.1.1 Determine Needs and Build Programs During the Design Phase needs are identified, a plan is developed, buy-in is secured and priorities are established: • Conduct a Needs Assessment to determine the state of operations training and identify gaps that need to be filled. • Determine a strategy that includes the roles and responsibilities of those involved, the scope and goals, the target audience, the delivery method to be used, and the record keeping to be taken. • Establish the prioritized implementation timeline bearing in mind factors such as resource availability, organizational impact, current state of operations training and any external dependencies. • Define the complexity of the material to be developed such that it meets the needs of the target group and is neither too complex nor too simple to achieve the required goal. • Determine financial requirements and obtain sufficient funding to deliver the training as planned. If sufficient funding is neither available nor can be made available, the Design portion of the program may have to redeveloped accordingly. 3.2.1.2 Create Training Materials Once the overall design and plan for the program has been completed and accepted the scope of operations training topics must be established and appropriate and materials prepared: • Define a list of specific skills that participants in the operations training program are expected to learn sufficiently to apply them in both periodic and day-to-day activities. • Prepare materials (e.g. presentations, hands-on sessions) that will be used during the instructional portion of the program as well as supportive materials (e.g. posters, SOPs) that will be used supportively once instruction is competed: o Messaging in the Training program should be concise and to the point but detailed enough that the technical audience will be able to learn the skills necessary to implement and maintain a higher level of security. 3.2.2. Provide Operations Training 7
Operations Training is defined as the second level of the security learning continuum and its purpose is to provide specific skills that will allow an individual to create and maintain security in a system. Training must be provided to all users responsible for the administration and maintenance of a system: 3.2.2.1 Identify Appropriate Personnel Identify and document those roles and personnel that hold significant system security responsibilities to ensure they receive security training. • Determine which roles within the organization have distinct and significant security operations responsibilities. • Associate personnel with those roles for the purposes of determining training needs. 3.2.2.2 Provide Instructive Training Instructive training forms the core or initial thrust of the training program and is delivered in a comprehensive fashion on a periodic basis: • Provide sufficient scheduling flexibility to allow all identified personnel the opportunity to participate in operations training on a reasonable schedule but with minimal impact to regular tasks. • Deliver training via a variety of methods: o Repetition enhances understanding and adoption. o Not everyone learns best by the same technique. 3.2.2.3 Provide Training Support Training support provides enhancements to be training program by delivering messaging around the concepts covered in the training program and is delivered on an on-going basis: • Training support messaging should be in-depth and thorough, emphasizing the processes taught during the instructive training. • Training support message should be delivered by a variety of mechanisms and media to enhance visibility and up-take. 3.3. Maintain Records Capture documentation appropriate to all training processes: • Document and retain copies of employee completion of security awareness training. • Document and retain copies of employee completion of security operations training. 8
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The following are the Mandatory Procedures that support the Security Operations<br />
Training section <strong>of</strong> the Default Security Requirements:<br />
3.2.1. Design and Develop an Operations Training Program<br />
Create a program and supporting materials that are appropriate to the needs<br />
<strong>of</strong> the agency:<br />
3.2.1.1 Determine Needs and Build Programs<br />
During the Design Phase needs are identified, a plan is developed,<br />
buy-in is secured and priorities are established:<br />
• Conduct a Needs Assessment to determine the state <strong>of</strong><br />
operations training and identify gaps that need to be filled.<br />
• Determine a strategy that includes the roles and<br />
responsibilities <strong>of</strong> those involved, the scope and goals, the<br />
target audience, the delivery method to be used, and the<br />
record keeping to be taken.<br />
• Establish the prioritized implementation timeline bearing in<br />
mind factors such as resource availability, organizational<br />
impact, current state <strong>of</strong> operations training and any external<br />
dependencies.<br />
• Define the complexity <strong>of</strong> the material to be developed such<br />
that it meets the needs <strong>of</strong> the target group and is neither too<br />
complex nor too simple to achieve the required goal.<br />
• Determine financial requirements and obtain sufficient<br />
funding to deliver the training as planned. If sufficient funding<br />
is neither available nor can be made available, the Design<br />
portion <strong>of</strong> the program may have to redeveloped accordingly.<br />
3.2.1.2 Create Training Materials<br />
Once the overall design and plan for the program has been completed<br />
and accepted the scope <strong>of</strong> operations training topics must be<br />
established and appropriate and materials prepared:<br />
• Define a list <strong>of</strong> specific skills that participants in the operations<br />
training program are expected to learn sufficiently to apply<br />
them in both periodic and day-to-day activities.<br />
• Prepare materials (e.g. presentations, hands-on sessions) that<br />
will be used during the instructional portion <strong>of</strong> the program as<br />
well as supportive materials (e.g. posters, SOPs) that will be<br />
used supportively once instruction is competed:<br />
o Messaging in the Training program should be concise<br />
and to the point but detailed enough that the technical<br />
audience will be able to learn the skills necessary to<br />
implement and maintain a higher level <strong>of</strong> security.<br />
3.2.2. Provide Operations Training<br />
7
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