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Policy 7230A - Department of Administration

Policy 7230A - Department of Administration

Policy 7230A - Department of Administration

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Only pre-approved maintenance tools may be used in the maintenance <strong>of</strong> information<br />

systems. The use <strong>of</strong> maintenance tools shall be actively monitored.<br />

A maintenance log shall be maintained for all information system maintenance. This<br />

log shall include:<br />

• The date and time <strong>of</strong> the maintenance<br />

• The name and organization <strong>of</strong> the person performing the maintenance<br />

• The name <strong>of</strong> the escort if the person performing maintenance is not a State<br />

employee<br />

• Description <strong>of</strong> the maintenance performed<br />

• List <strong>of</strong> the information system components or component elements<br />

removed/replaced<br />

Remote maintenance must be authorized, actively monitored and audited upon<br />

completion. The requirement for remote maintenance for an information system must<br />

be made available upon system acquisition and risk mitigation techniques included in<br />

the security plan. Risk mitigation techniques shall include encrypted communications,<br />

strong authentication protocols as well as positive session termination notification.<br />

Ongoing support capabilities for core components <strong>of</strong> critical information systems are<br />

required. Demonstrably sufficient internal capabilities shall count as support, however<br />

sufficiency includes both experience and volume <strong>of</strong> staff. Where demonstrably<br />

sufficient internal capabilities do not exist, support contracts are mandatory and must<br />

be factored into the purchase price <strong>of</strong> information system components. Further,<br />

critical hardware must be configured for fault tolerance.<br />

This restriction will only apply to core components <strong>of</strong> information systems<br />

implemented after the publishing <strong>of</strong> this policy. Core components <strong>of</strong> information<br />

systems deployed prior to the release <strong>of</strong> this document are considered exempt from<br />

this requirement.<br />

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